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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers highlight the positive aspects of the product, emphasizing its user-friendliness and modern design. Consumers appreciate the peace of mind the device provides, especially with features like fall detection and 24/7 emergency support. People feel more secure and confident in their daily activities, knowing help is readily available. The excellent service and support provided by the staff are frequently mentioned. Reviewers were impressed with the kindness, friendliness, and professionalism of the team. Consumers appreciate the efficient service and the ease of communication, noting that their questions were answered thoroughly and without pressure. The customer service team is commended for their helpfulness and supportive approach.

Based on these reviews

Rated 5 out of 5 stars

Very satisfied so far, initially it was over sensitive for falls but this has been corrected. Blood pressure is rather higher than that shown when using a cuff but pulse rate is about right. My monthl... See more

Rated 5 out of 5 stars

excellent service and modern looking style watch! far far better than old push button hangs round neck gets in way and very old person looking ! about time age concern used this method rather than rec... See more

Rated 5 out of 5 stars

Very easy purchase, quick delivery. And great follow up service. Only complaint is the rubbery strap and how quickly recharging is necessary. Also it doesn’t take much to accidentally over pres... See more

Rated 5 out of 5 stars

Prompt reply to enquiry and order. Worked well straight out of the box. Simple instructions, clearly written. Responds to violent movement of arm it’s worn so have to take care if undertaking an acti... See more

Rated 1 out of 5 stars

My father (83) has become a bit shaky on his feet. We decided to get this watch fall detector. Since getting it he has had two or three falls, one quite bad which went undetected. When contacted t... See more

Company replied

Rated 4 out of 5 stars

Still very pleased with my purchase. Only issue is I’ve got be mindful of sharp movements because the ( fall detector) picks. it up even though I’ve turned sensitivity mode down. Nevertheless would... See more

Rated 5 out of 5 stars

I needed a device for my elderly mother to wear that would give us peace of mind in case of an emergency where help could be called 24/7. YourStride fitted the bill perfectly with the level of servic... See more

Rated 5 out of 5 stars

I was impressed with the replies I had when I initially made enquiries about the watch. I've had one before but I was let down by their lack of communication, during the period of ownership. Which is... See more

Rated 5 out of 5 stars

I unfortunately do have falls. The watch means I have total confidence in knowing that the watch will initiate a voice to check. The step counter has made me realise how little I was doing. Now up to... See more

Rated 5 out of 5 stars

Although I've not had to call for help in earnest, my two accidental calls were immediately answered & there was no remonstration about my mistake. I have confidence that there will be someone there s... See more

Rated 5 out of 5 stars

It comes ready to use and is easy to operate. It is recommended to press the alarm button monthly to check it is operating correctly. It is quite sensitive and has indicated that a fall has been det... See more

Rated 5 out of 5 stars

Arrived ready to wear no setting up needed. Since getting mine I haven't had a fall so not needed to use it in an emergency but it does detect suspected falls ,which is reassuring all you do is press... See more

Rated 4 out of 5 stars

Your Stride is exactly what I needed as I enjoy walking in the countryside, often on my own. This gives me extra confidence. I cancelled the fall alert option as it is very sensitive. However if my... See more

Rated 5 out of 5 stars

The watch is great, if a bit irritating when I just shake out some washing and set the falls alarm off, as at least I know it’s working. I like the step counter and the heart rate and B/P I enjoy put... See more

Rated 5 out of 5 stars

A friend, who uses YourStride, introduced me to it, I phoned up , very friendly voice answered but unfortunately I’m not good at remembering names. Good introduction even better because it was not pat... See more

Rated 5 out of 5 stars

Saw Your Stride on TV. Instantly liked the 24/7 cover whether in or outdoors. I liked the watch option as didn’t fancy something around my neck. It arrived quickly and was fully set up for me to use... See more

Rated 5 out of 5 stars

The watch arrived quickly after ordering and arrived set up and ready for use. Excellant customer service. Light weight and easy to operate. Purchased for my relative and gives us both peace of... See more

Rated 5 out of 5 stars

All communication with YourStride was kind, friendly and supportive. I felt under no pressure to proceed. Once I had decided to go ahead, the procedure was well explained giving me confidence in th... See more

Rated 5 out of 5 stars

The watch is peace of mind when you are out and about throughout the country whereas most alarm systems only work in your flat and building. You can actually speak to someone at Your Stride rather tha... See more

Rated 5 out of 5 stars

This was bought for my father so he could still go out and about, but would be able to get help if he needed to. He had fall detection added to the package. When he had a heart attack and did fall,... See more

Rated 5 out of 5 stars

Absolutely made up with the watch. Excellent customer services. Successful test call. Watch was fully charged and set up straight out of the box. As a vulnerable adult I now have additional support an... See more

Rated 5 out of 5 stars

I haven't had cause to use the emergency facility yet but having my Stride watch gives me confidence when I am out walking my dog. If anything untoward happens I can just press the button to get in... See more

Rated 5 out of 5 stars

This is an excellent product. I bought mine because I'm 66 years-old and live alone. Although I'm in good health and still active, the YourStride watch gives me the reassurance of knowing I can summo... See more

Rated 5 out of 5 stars

Easy to use ,gives peace of mind. Can be used outside the home. Lots helpful information included in every email sent. My elderly mother is able to charge it without any help,getting notifications... See more

Rated 5 out of 5 stars

making the purchase was easy and straightforward the watch/alarm looks good on the wrist it keeps a check on your blood pressure and heart rate I am pleased I made the switch from my old alarm prov... See more

Rated 5 out of 5 stars

This is a great watch for peace of mind in relation to possibly being taken ill / fall etc. I previously used an SOS / GPS pendant [from another company] but this watch is so easy to wear, use & cha... See more

Rated 5 out of 5 stars

Personel were very polite, knowledgable and did not use any sales techniques or pressure to encourage my purchase. They answered all questions without hesitation and provided me with all the informati... See more

Rated 5 out of 5 stars

I realised I needed an alarm system and knew what I didn’t want. I am able to go out on my own and use local buses now that I have stopped driving, so an alarm that only worked in the home, even one i... See more

Rated 5 out of 5 stars

My experience has been very good I feel more secure when out without my phone knowing that help is available if required. As well as at home. My one change would possibly be to chsnge the strap for... See more

Rated 5 out of 5 stars

My YourStride watch has exceeded all of my expectations. It is certainly giving me more confidence to go out. It is good looking and quite small. The only negative point is the material the strap is... See more

Rated 5 out of 5 stars

Recommended by several members of my whist club, so I bought a Stride watch. I feel secure now when I go away from home, if I fall there is help available to help me & identify me. I love my Stride wa... See more

Rated 5 out of 5 stars

Having tried a different company first, I was recommended to Stride. I was impressed with the easy set up and fall facility which I have already used. I feel confident by the quick response from thei... See more

Rated 5 out of 5 stars

I have completed a report already but neglected to say that as someone with macular degeneration I have to search for my reading glasses and magnifier to read the watch. So far I haven’t practi... See more

Rated 5 out of 5 stars

My mum had a fall at home within a couple of weeks of our purchase. Madeline from the care team at Your Stride was brilliant dealing with the situation; calling an ambulance and then reaching... See more

Rated 5 out of 5 stars

We are very pleased with both the product and follow up by staff to ensure we were understanding and managing to operate the device and its various uses besides the emergency button. This device gives... See more

Rated 5 out of 5 stars

This product is fantastic and gives me full peace of mind where ever I am. I previously had a lifeline through my home telephone line which could only be used around the home, with this product it can... See more

Rated 5 out of 5 stars

I have found YourStride Customer service better than any other firm with whom I have had dealings. After I had purchased my watch they came back to me to point out that they had noticed a mistake... See more

Rated 5 out of 5 stars

Registering was a simple process and my watched arrived the next day, and was logged onto the system. On a couple of occasions I knocked the button on the watch and immediately received a call asking... See more

Rated 5 out of 5 stars

I first saw YourStride advert on Youtube and was interested to find out more as my (then) current monitoring service only worked within the home or garden. I did Internet search and asked question... See more

Rated 5 out of 5 stars

The watch has been a complete game changer for me, it has restored my self confidence and given me total peace of mind that help is always there at the press of a button. Learning to live alone after... See more

Rated 5 out of 5 stars

I have been so impressed with the excellent Customer Service from ‘Your Stride’. They are very easy to contact and have been so helpful answering my questions. Without exception, everyone has been... See more

Rated 5 out of 5 stars

After seeing the tv advertisement I ordered a watch for my mum. The process was easy and I am very impressed with the service provided. I continue to get emails to make sure everything is okay. It has... See more


Company details

  1. #22 of 73 best companies in Mobility equipment supplier

About YourStride

Written by the company

YourStride, formerly Personal Alarm Watch, is trusted by thousands of happy customers across the UK to get them help when they need it most. The YourStride watch features an SOS button that, when pressed, immediately connects the wearer with YourStride's dedicated personal alarm monitoring team.

48% of falls happen outside the home. That's why the YourStride Alarm Watch works wherever you go - at home, in the garden or out and about. Our 24/7 monitoring team is always on hand to provide the help you need.

YourStride is discreet, easy to use and works straight out of the box. No landline, Wi-Fi or smartphone apps needed. Going beyond just an alarm, the built-in activity tracking helps and motivates you to stay active.

YourStride will empower you to live your life to the fullest. Enjoy security, peace of mind, and freedom without compromise. Simply wear your personal alarm watch, and do what you do best. Our experienced 24/7 monitoring team is only ever a button press away. Order online today.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Replied to 88% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

As above

The service dealt with my questions, and order very swiftly. All customer advisors were helpful and supportive.

I would recommend Your Stride to a friend.

Janet Bridgeman

20 January 2026
Rated 5 out of 5 stars

Very satisfied so far

Very satisfied so far, initially it was over sensitive for falls but this has been corrected. Blood pressure is rather higher than that shown when using a cuff but pulse rate is about right. My monthly test call was answered promptly.

20 January 2026
Rated 5 out of 5 stars

Dependable

They respond quickly to any concerns. I am impressed that they noticed i hadn't made any steps at a time I was always up and about. It was just me forgetting to put my watch on.

20 January 2026
Rated 5 out of 5 stars

No if's, no but's - 5 plus stars.

I’ve had my watch for 6 days now and can justifiably give it and the service YourStride 5 stars, simply because my previous personal alarm watch, which was bought separately from the annual service contract I took out, and the after-sales support service they gave fell far short of expectations. Firstly, they advertised their watch as having a battery life between 2 to 5 days; when in reality the charge didn’t last above 36 to 40 hours and it was only after I had lost patience with the lack of support I initially received when trying to get any action from their after-sales support team by phone and eventually reminded them by email of their obligations within the current Consumer Rights Act and redress I could take to get the money I paid for the watch back and remaining service contract period did they send a replacement and the full battery charge on that watch didn’t last much longer. I note that they currently advertise the watch as having a battery life of between 1 and 2 days and the cost of the watch is absorbed in the service contract. That said, I cannot fault the efficient and professional responses to the monthly tests I carried out and accidental alarms I set off.

My lack of confidence in their after-sales support was confirmed when I decided to cancel my service contract with them, which I discovered wasn’t possible via email. I initially tried phoning them after I had my new watch for just over 24 hours and saw that there was still over 80% charge remaining and selected the correct option from their automated answerphone menu and ended the call after incessant assurances that my call would be answered as soon as an agent became available after 50 minutes. After again waiting for over 40 minutes the following afternoon, I then spoke with a human being and explained my disquiet with the lack of customer support by phone, battery life and exorbitant increase in the annual service contract price, compared with YourStride’s stated annual renewal cost of about half their price. The answers I received were, “We are a premium company and give a premium service - have you ever tried contacting their customer support team?”, “They use exactly the same watch as we do” and, “They will hike the price after your 12 month contract ends and I can offer you a substantial discount if you stay with us”.

As I hadn’t tried contacting the customer service team by phone. I tried on Monday morning at about 09:20, (traditionally the worst time to get anywhere for most companies’ customer support teams after a weekend break – avoid at all costs if you can). As it was, I was speaking with a friendly young man after about 3 minutes, who initially seemed taken aback as to why I was calling and wanted assurance that I wasn’t trying to raise an alarm with the monitoring team. When I explained that I had tested the watch shortly after receiving it and had very quickly spoken with a young lady, (who sounded genuinely happy and sincere in a clear call from our worst spot in the house for mobile phone signals), and was just testing their customer service response time before posting a review, was he happy to end the call.

As for the battery charge, it still showed 12% charge remaining after over 4 days and I only charged it then as I didn’t want it to be flat the morning after - when it could be most likely to be needed and I didn’t want to lose sleep listening to the the periodic loud warning beeps telling me the battery was low!

It is also re-assuring that it is easy to set up a GPS tracker on the watch through my user account, which would give peace of mind for anyone caring for someone who is prone to wander off.

Presently, the only improvements I could suggest from the other company are their watch, (which is definitely not the same as YourStride use), came with a lifetime guarantee, but; even if the watch needed replacing annually, (which I doubt will be the case), it’s still more cost effective in the long run. Also, to lessen the monitoring team answering test calls and freeing them up to respond to emergency situations the other company use a voice activated system to sift out test or mistake alerts before connecting to the monitoring team is made if no answers are given within a few seconds.

All in all, I can genuinely give YourStride 5 stars from my experience to date with my new watch and after-sales experience, compared with my previous provider - 5 stars isn’t enough - but it’s the highest that Trust Pilot will let me use.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient

It was recommended by a friend and I found the experience of ordering and the advice given to be easy to understand for someone of advanced years and efficiently expedited.

1 December 2025

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