DON'T USE THIS COMPANY IF YOU LOVE YOUR…
DON'T USE THIS COMPANY IF YOU LOVE YOUR PET! They send me the meds which were almost out of date which was not fit for purpose due to the short best before date, then this company made me jump through numerous hoops with conversations back and forth making me send this product back at my own cost. Now I have to wait another week until their warehouse is saying that they received my parcel, even that I have proof they've got it and I got told they will NOT send me the replacement! In the meantime my dog is ill needing his meds, but they couldn't care less. They don't care about the animal well being at all. Absolutely awful company! Iam out of pocket and no meds for my dog. They were happy to take my money and sending almost out of date antibiotics!!!!! It was their error and they don't care and are not correcting their mistake. Worst company and worst customer service I EVER come across.
Update:
As of your saying that they product would be used within 7 days. This is incorrect as my vet contacted you again upon your request. I've tried to explain to you due to the chronic ear issues caused by food allergies this product is needed a lot longer as flare ups are very possible. I needed a best before date of at least 6 month. I've requested to speak to your vet team to explain the situation, but was declined even Iam the person who is the customer, the dog carer and owner. My vet therefore contacted your company to explain the issue as requested by you and still I am out of pocket.
The product was faulty and not fit for purpose due to the short best before date. Your company was informed by this immediately with photographic proof.
Even after explaining that your company has made the error, that under the consumer act 2015 I was in the right to return this faulty item, animed kept denying their responsibility, refusing to help and changing their promise to put things right. This company is truly dishonest and unhelpful. You may receive any item ordered, but god forbid there is a problem or error! Your money will be gone without remorse, just with an empty non meaningful apology. DO NOT ORDER FROM THIS COMPANY!