United Kingdom
Review of Denby Pottery
Bought some lovely pasta dishes. Quality is amazing. Very pleased
Reply from Denby Pottery
We're happy to hear that you enjoyed our pasta dishes! Thank you for your positive feedback; we appreciate it greatly.
Review of JustGiving
Disingenuous reply about charging structure. I got a £8.50 charge on a £50 donation. I was also charged £1 for paying through PayPal. When questioned Justgiving replied the “tips” are a contribution to admin costs. When pressed Justgiving admitted it takes 1.9% plus 30p as a processing fee from every GBP contribution anyway.In 2024 the company reported revenue of £64.5m and a pre-tax profit of £35.2m, up from £31.1m in 2023, with a significant £25.8m dividend paid to its U.S. owner, Blackbaud. Go figure.
I was able to request a refund of my £8.50 but not the additional £1 charge from PayPal
Review of JustGiving
Got caught by the sneaky tip arrangement. Just Giving added 17% to my donation! I also got charged £1 for paying through PayPal. I only found out that my £50 donation had actually cost me £59.50, when I got the receipt. I am sure JustGiving charge the charities/causes for their services too. Surprised they get away with this lack of transparency.
Reply from JustGiving
Hi Toby,
Thank you for taking the time to share your experience. We always want donors to feel confident and informed when giving.
The tip is entirely optional, and can be removed by dragging the slider to 0. Tips go towards our site running costs, so that people can continue to support the charities and causes they care about. We understand it should always feel clear and we’ll continue working to make the tipping process more transparent and straightforward.
If you'd like to request a refund on the tip, you can do so by following the steps in this article: https://help.justgiving.com/hc/en-us/articles/37203638441233-How-to-request-a-tip-refund
Thank you for supporting a cause that matters to you - it makes a real difference.
Review of Loughton Self Drive
Used one of their vans to help move my daughter and her boyfriend. At the pick up the staff were so helpful and friendly. The van itself was in very good condition. The price was good and the drop off process was simple. Would highly recommend this company
Review of One Protect Insurance
Needed to clarify something on my policy. Impressed with the speed of the response.
Review of Temple Cycles
Ordered some new headset bearing as mine have worn after more than 10,000 miles cycling on my wonderful Adventure Disc 1. Delivery was made within two days of my initial enquiry. Very happy as always.
Reply from Temple Cycles
Thanks for the great feedback, Toby. Hope you continue to enjoy your Adventure Disc 1 for many years to come!
Review of iD Mobile
I am unable to make a call from my phone. A recorded message says I have reached my call limit and to contact iD. Have reported it online. No response. There is no one to call. I spent about online chatting to a Bot and was told iD mobile will try to get my problem resolved by Tuesday 9 December!! And a member of the complaints team would be in contact by next Thursday (6 days). This company is a joke
Reply from iD Mobile
Hi Toby, thank you for your review,
I am so sorry to hear about your call issues and the customer service you received. This is not the level of support we aim to provide. This is part of our fraud prevent process. We have tried to call you today, however it was unsuccessful.
In order to take a closer look and help resolve the issue, we’ll need access to your account. Once we have that, we can investigate further and provide the best support.
I’d love the opportunity to speak with you directly to better understand your experience and see how we can make things right or improve going forward, we have sent you an email as well, please get back in touch with us as soon as possible.
Kind Regards,
Gemma
iD Mobile Social Media
Review of EMaC Ltd
Service was done well but got an extortionate £64 charge for a replacement headlamp bulb!!
Reply from EMaC Ltd
Good Afternoon Toby,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further.
Thank you for supplying your details, a member of our team will be in contact with you in due course to discuss your query.
Kind regards,
The EMaC Team
Review of iD Mobile
Appalling signal. On a train from London to Hastings. No signal at Charing Cross and then spotty signal all the way! I have already discussed with ID about my home signal. The company is in denial.
Reply from iD Mobile
Hey there Toby, we're sorry to hear about the signal issues you experienced on your journey. We understand your frustration, and we appreciate you bringing this to our attention.
We would recommend taking a look at our coverage checker, which will show you what the coverage should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
We would also recommend checking our network partner's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope this is resolved ASAP.
https://www.three.co.uk/support/networkand_coverage/network_support
We would also recommend a network reset and trying the SIM in a different device.
If you would like some further support with this, please get in touch via our Socials (Facebook or X), Live Chat, Community or you can email us at [email protected] and outline the details of your query, we would love the opportunity to put things right.
Kind regards,
Tyler
iD Mobile
Review of iD Mobile
I got a nonsense reply from iD Mobile about the coverage of its service. I was told to check using iD Mobile’s coverage tool. I did and it said: “4G Coverage
Yes – Excellent service
Great news - 4G is in your area. If your device is 4G calling compatible, you'll have excellent 4G coverage for calls, texts, and mobile internet.” My phone at the time showed 2 bars! More often than not it is 1 bar which means I struggle to have a clear phone call. So I do not trust iD Mobile’s coverage tool. It is clearly nonsense. Sadly I have a year of my contract left using a phone supplied by the company. At 1306 my signal strength is 1 bar. How can this be “excellent 4G coverage?”
Reply from iD Mobile
Hi Toby Odone,
We're sorry to hear about the discrepancy between our coverage tool's results and your actual experience.
We would recommend taking a look at our coverage checker, which will show you what the coverage should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
We would also recommend checking our network partner's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage.
https://www.three.co.uk/support/networkand_coverage/network_support
We would also recommend a network reset and trying the SIM in a different device.
If you would like some further support with this, please get in touch via our Socials (Facebook or X), Live Chat, Community or you can email us at [email protected] and outline the details of your query, we would love the opportunity to put things right.
Regards,
Anika
iD Mobile.
Review of iD Mobile
I have been using iD Mobile since June and have been truly disappointed. The signal strength of the service is the weakest I have ever experienced. It’s got to the point where I often have to leave home to get a signal. It’s not just at home but in many public places like London Cannon Street today at Arsenal stadium today and on the train to Robertsbridge.
Unfortunately I am locked in to a contract so I can’t change provider for a while.
Reply from iD Mobile
Hi Toby Odone,
We understand your frustration with the signal strength of our service. It's important to us that you have a reliable mobile connection, and we apologize that you've been experiencing difficulties. We appreciate your feedback and will use it to improve our network coverage.
We know it can be frustrating to be locked into a contract, but we hope you'll continue to use our service. We're constantly working to improve our network and provide a better experience for all our customers.
We would recommend taking a look at our coverage checker, which will show you what the coverage should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
We would also recommend checking our network partner's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage.
https://www.three.co.uk/support/networkand_coverage/network_support
We would also recommend a network reset and trying the SIM in a different device.
If you would like some further support with this, please get in touch via our Socials (Facebook or X), Live Chat, Community or you can email us at [email protected] and outline the details of your query, we would love the opportunity to put things right.
Regards,
Anika
iD Mobile.
Review of Octopus Energy
Once I got through after a long wait I spoke to Sayma who was incredibly helpful with my questions about tariff options
Review of Rohan
Bought a pair of Rohan trousers as always wanted to try them. Great light material but the pocket zippers catch my fingers and the fastening button was so hard to undo I had to replace the button with a bigger one. For such a high priced product I was amazed at the poor design
Review of OddBalls
Really pleased with my pyjamas and pants. Third time I have bought Oddballs stuff. Long wearing and comfortable.
Reply from OddBalls
Thank you for your kind words and for being a loyal customer. We're thrilled to hear that you're happy with your purchases and that our products continue to meet your expectations.
Review of Rapha
I ordered several items online in the Rapha sale on July 17th. I have yet to receive them despite 3 e-mails from Rapha saying my requests for information have been forwarded to their logistics department 🤬
I do a lot of cycling and several of the people I cycle with, rave about Rapha’s kit. I was hoping to find out for myself. So far, no joy
Reply from Rapha
Hi there, I'm sorry to hear that you've had a negative experience. We can see that you have reached out on other contact channels and we have since responded. If you need further assistance, please reach out to the customer service team via the help centre: https://support.rapha.cc/en.
Review of Umbrella.co.uk
Without consultation or warning I was issued a P45 and my pension was closed down even though I remain an employee. It has been nearly two weeks and I am still trying to get the process reversed.
Reply from Umbrella.co.uk
We are sorry to hear that you believe the service you received from us hasn’t been up to scratch. We appreciate and take on board all the feedback we get from our contractor workers. I’ve investigated this matter and I understand that it has now been resolved.
As one of the leading providers of umbrella payroll services, we pride ourselves in being fully transparent and compliant, so any amendments we can make to the information we provide, to ensure our contractors have a full understanding of the processes of an umbrella company, will be taken on board and where possible implemented!
We hope you accept our sincere apologies and wish you well in your contracting journey – Team Umbrella.
Review of Chase
I have spent three days trying to get money transferred from my account…..ridiculous. Spent hours in AI chatbox, phone calls and online. It is a shame because it could not be easier to open the account and to put money in. Keep getting messages to be humble and wait…..this was eventually resolved when a caring staff member called Alyia in Edinburgh said she would get it sorted. And she did. So a big shout out to her when the likes of Ashok in India and Colin in Scotland didn’t have the willpower to sort. May Alyia go far in the bank. She definitely cares
For customers. A big thanks to her.
Reply from Chase
Sorry to hear about your frustrating experience. Please contact our support team on 0800 376 3333, for us to investigate this.
Review of HSEnergy Residential
I am pleased to say that after much back and forth communications this was eventually sorted out and I am happy with my system. My experience during the bedding in process, post installation was not good, however. Firstly, there was a 10 day gap with no solar power between the installation of the panels, wiring etc and fitting the inverter. My initial concerns to the fitter that the app seemed ro be showing very random and inexplicable data I was told the system would settle down within a couple of hours and it would be fine. That night and for the next three nights, over last weekend, my smart meter showed my conventional electricity usage and costs had tripled. This was extremely stressful and caused me to spend many hours researching the issue online and trying to get help from the company’s chat assistant. On the fourth day the problem was fixed remotely their very able technical assistant. It turns out Home Smart had installed a faulty inverter. No apology or compensation was offered by the company. In fact Home Smart has warned me that unless I pay the full amount immediately my warranty is invalid and I will not get the certificates I need to sell electricity back to the grid. In the ned this was all sorted and I have my certificates and warranties and the system is working fine.
Review of AFerry.com
Super efficient and punctual. Ticketing staff so friendly and flexible
Review of GotRentalCars.com
I took the cheapest option from a comparison website. The car was fine, although it was covered in Saharan dust following the storm and had not been cleaned.
However, on my return the manager of the branch at Lyon airport lost his temper with me, called me “con” and threatened me. I have never experienced anything like that before. His staff were very reasonable and professional. He most certainly wasn’t.
