JustGiving Reviews 7,064

I was shocked when my husband raised £1340 by running the Belfast marathon for our grandson's SEN school and all we got from Justgiving was £1257, £83 taken by this profiteering company. We will go ba... See more

It’s useful,however they get a cut,so it doesn’t all get sent to the charity. The total amount doesn’t include gift aid which is misleading. You are harassed to share your page ,we are all grown u... See more

JustGiving adds a 17.5% "tip" at the end of the donation process, easily missed (I almost did). There is a slider where one can adjust the "tip" down to 12.5% minimum. Then one notices a small-ish l... See more

Overall a good website and very useful, however their (IMO) deceptive adding of a donation to them of 17% of your donation (added quietly on the last payment page) is not honest. I donated GBP... See more

There are a few downsides. Setting up a just giving page is quite difficult to those who are not familiar with IT skills. The setting up process is far too tedious and could be easier. Also there i... See more

It’s one of the best for raising funds within UK. Some of my int’l friends also wanted to donated on charity that i was doing but for some reason it didn’t came through don’t know whether it is the... See more

Donated £10 to charity, and a gift aid pop up appeared which I accepted. I do not recall a platform charge being added, but then noticed afterwards a £1.90 platform fee had been taken from my card too... See more

I wish I could add personal messages to thank my donators individually, like I’d seen others do in the past. I searched online to research if and how to do it, but following those instructions, it did... See more

I was confused and I don't know to do in my whole life. When someone you Love having Stroke, Vascular Dementia, Cognitive Impairment of Speech and We Struggling for Financial as well for eight years t... See more

I found a compelling story about a young lady with pancreatic cancer, so wanted to donate which rarely do because of personal finances. Came across a similar compelling story on Go Fund Me where donat... See more

I've donated through it and used it as a fundraiser. No problems from the back-end as a fundraiser. When donating though, the process for what name one uses (for public display) and staying anonymou... See more

People known and unknown responded swiflty to my cause. This really helped me during such trying times. It made everything much easier. Thank you so much Just Giving for your support, kindness, profe... See more

Do warn potential sponsors that if they are sponsoring a large amount they should use the custom tip function to avoid being over charged by Just Giving. As an event participant it was easy to se... See more

Donated but was charged a £1 fee to my £2 cancer charity donation. Payment was taken immediately, then I received a message regarding the fee as apparently you could decline this at the payment sta... See more

JustGiving has great brand strength and recognition and is really easy to use. The ability to past the event and link straight to social media is super easy to do. The regular updates are interesting... See more

Our fundraising page closed on October 1st and we are yet to receive funds. There is no button to click withdraw, it simply says they are processing the funds, you can’t ring, the chat always says the... See more

User friendly for fundraising and sharing details of your fundraising to friends and via social media. The only thing I can see that would improve the experience would be the option to individually... See more

Very unhappy with the automated 17% tip. I'm usually very quick to spot these types of tricks but this one got past me. Only spotted it on my bank statement. Yes, you can ask for a refund but this d... See more

What an absolute disgrace. To actually take money from grieving people asking for help from those happy to help in a moment of critical need. To hide this carefully & subliminally within IT on its... See more

Disingenuous reply about charging structure. I got a £8.50 charge on a £50 donation. I was also charged £1 for paying through PayPal. When questioned Justgiving replied the “tips” are a contributi... See more

One star as zero isn't an option. Like so many others I feel scammed by the tip added during the donation process which makes it seem like it's related to the tax rebate. Then you start to get emails... See more

Donated £15.00 to a domestic violence charity, took £17.70 out of account. Need to be more transparent, was not expecting to have to pay more than intended donation. Have noticed they rarely reply to... See more

The site offers a convenient way to raise money that can be shared. However, once you've registered, they bombard you with emails constantly. If you want fewer emails you only have 2 options: eve... See more

Got caught by the sneaky tip arrangement. Just Giving added 17% to my donation! I also got charged £1 for paying through PayPal. I only found out that my £50 donation had actually cost me £59.50, when... See more

Be very wary and don't get caught out by the 'VOLUNTARY' tip that goes straight into justgivings cofers. Justgiving CHARGE charities to use the platform. This is a sneaky way of extracting additional... See more

My son is disabled and carried out and incredibly difficult task to raise money. He raised £474 and we've had nearly £100 deducted in unexplained fees ON TOP of tips. Additionally, no one could remov... See more

Agree with everything so many people have said here about Just Giving – they con people into giving them a hefty "tip" on the sly. By taking an extra slice of everything people donate through their si... See more

As a Fund Raising Charity, we wanted to use the JustGiving Platform to raise funds for our next Sponsored Walk. We could not locate our Registered Charity on their website so we contacted Customer Se... See more

I hate this company. They set themselves up as as a supporter of bona fide fund raising but in my view absolute opportunistic parasites making huge amounts of profits. If you are not on your toes you... See more

This is my second review as my issue has STILL no been resolved. I get absolutely no communication from them and an still waiting for a withdrawal I requested on 20th June. I would urge anyone rais... See more

I made a donation of £20 to a a colleague’s wonderful cause. After paying, during which point there was no mention of a platform fee, the confirmation showed a £3.40 donation to JustGiving ! I rea... See more

Really poor Customer Support, takes a long time to get a response and I haven’t had any response to my emails for over a week. Having issues with adding bank details and they cannot provide any he... See more

Tip scam via phone app is incredibly insidious. It asks you about Giftaid and then quietly adds 17% tip!!! It is not possible to see how this is done on the phone app and there appears to be no clea... See more

Its impossible to contact a customer support agent at Just Giving... The online chat is never available, there is no phone number to contact only a 'contact form' to complete and send back. As a c... See more

First time using Just Giving as the charity to which I was donating do not use my preferred CAF (a charity too). Got nobbled by the 'tip'. Did not know it could be varied so Just Giving got equiva... See more

Your "tip" page is a disgrace. Under the virtuous statement of "we don't charge a platform fee, we just ask for a tip" you then default the additional contribution to 15% of the donation... the contr... See more

I was unaware of the additional amount taken by Just Giving. I donated £50 but my card debited £8.50. I was not aware of this additional amount although your website says it is optional I did not se... See more

Recently sponsored a worthy cause through Just Giving. Total bill came to donation plus an additional amount covered under ‘gift’. Sneaky way of raising money. In this case an extra 17%! Will definit... See more

I am furious when I discovered the Just Giving 'voluntary' tips being added to Just Giving payments I and others have made. This really is a rip off. I have spent January raising money for Prostate Ca... See more

There was no question about any difficulties. I was unable to share my just giving page with FacebookThis made it difficult for me to advertise my page on Facebook. It just said there was an error and... See more

Their website is just a load of s*** to try and donate to a charity!! I wanted to donate to a certain charity monthly who unfortunately use these people for donations, absolutely the worst experience... See more

A complete con, could not remove the “tip” and therefore removed my donation. I have read your generic responses to comments like mine and they are not acceptable. I along no doubt with thousands of o... See more