Jenny Davidson

Having actioned a transfer to an international currency exchange account, both in my name, my account was blocked by Nationwide’s security system. Shortly after which I missed a call from them, but was sent a text with a number the ring. My call back was answered by Jane from their out of hours transaction monitoring team. Jane was exceptionally helpful and a pleasure to communicate with. She answered my call quickly and restored service, which had been blocked for, understandable, security reasons. She also attached notes to advise that further transactions were likely while we bought furniture in the Euro zone. I have no hesitation in posting that Jane raised the bar for quality of service to five stars.

Our emigration to France journey with Greens removals started with Richard’s home visit to assess the volume of items to move. He started well, inspiring confidence and a personal touch which was maintained as a 5* experience throughout the move. Green’s men who packed and wrapped over three and a half days, were considerate, respectful and very hard working. Problems arising were dealt with quickly, with Richard’s calm reassurance. We cannot recommend this company enough - thank you all for so much calm help.

Having moved to France TSB have frozen our bank account on more than one occasion, resulting in the need to spend hours (4+ then 2) on the phone to restore service. We rang Jane Riches at the Stowmarket branch in desperation during the most recent stoppage. Jane alone provided the required level of essential help, vouching for us and paving the way through impenetrable walls created by their fraud department. And having done so, she rang us later, to check that we were back in service. Without Jane’s involvement TSB were due for a one star review. She alone made it five stars. And we cannot thank or praise her enough.

We recently found ourselves assigned to Jane Riches at Stowmarket TSB. Jane ranks as the most helpful, compétant and assistive person who we have ever encountered in the banking world. Our intention to move abroad is one that inevitably encounters complex procedures to be resolved. Jane went beyond the call of duty in helping us to transfer and convert the funds for buying a house in France. Nothing was too much trouble for her. Her assistance lifted a heavy burden from our shoulders. With thanks.

As usual, Yodel tracking stopped after collection with no insight as to delivery. Contact links to Yodel are very well hidden and when after their chat bot link failed four times in a row, I spoke to a person, she said that our parcel was lost, ‘contact the vendor’. We avoid making purchases where we know in advance that Yodel is the carrier but often there’s no indication. Our experience of their Ipswich dispatch is appalling.

I fell for what seemed like a genuine stock clearance from a London boutique closing down. What arrived, from China, not London, was a badly proportioned, odd size made from low grade materials. I’m told by Velora, to return the package to China at my own expense, or accept a modest discount. I don’t know any overweight dwarfs, so the only value in keeping the goods would be to use them for a cat bed, and we have a dog not a cat. Even he wouldn’t fit. Right now I’ve told Velora that I’ll be returning the goods by tracked post, to the smudged address shown on the package. I’ve already told my bank who need a 15 day delay while I correspond with the vendor. I suggest that all readers do the same, which will lead to our banks blacklisting this Chinese scam. I’ve done so before and it works.

Polite drivers who cleaned up well. BUT, having done our research, we were aware that a specialised spanner was included, for removing the drum locking mechanism and adjusting feet. It wasn’t with the machine after delivery indoors.

The drivers suggested that it was in the drum, but it wasn’t. They headed outside while I urgently sought affirmation, which showed in the handbook. The drivers were closing the van when I stopped them, showing a picture on the pallet. It wasn’t there. With increasing reluctance they searched the fragmented packing, finding someone else’s spanner in the process. We finally found ours in an unrelated box which they’d used as a ‘bin’. So we only found a vital tool as a result of my own diligence and insistance, despite it being clearly moulded into the pallet packing. Too much rush on AO’s part to my mind.

Create Ikohs market some good looking products, so all is well so long as they work.
But try to get a replacement under warranty and your troubles will begin. They don’t answer the phone - ever.
They don’t read your eMails - ever. Any response which you receive is hugely delayed and doesn’t relate to your problem. After weeks had grown into months of frustration, we contacted our bank who provisionally refunded us. Within two hours of the Bank advising us, IKOHS also wrote, with a slightly deceptive eMail, after which things moved on as anyone might hope that they would.
So, my advice is, to contact your bank for a refund if IKOHS aren’t responding, which they never do, and you’ll find them suddenly professional.

We’ve resorted to getting our bank to recover our money. I suggest that everyone else who this company isn’t answering does the same.

Communication with this company is appalling. They don’t read our emails, they ask for impossible details and customer services don’t answer the phone. These aren’t one off events they are continuous over a period of days. And - we are ringing because the product is faulty. They would get no *s if such a thing was possible.

Nicely made product. No sense of cost cutting about it.

Delivered efficiently to my home. An internal rattle turned out to be a piece of casting which supported a foot, broken off. Rang Toolstation but they didn't have a replacement. So I drove to my local store for a refund and bought the same item for less from Screwfix.
In summary; refund process good, as long as you don't mind driving to your nearest store. Stock and prices beaten by the competition on this product.

Easy to use, with competitive prices. A welcome alternative to other parcel delivery services.