TSB Reviews 27,501

I airways vısıt my löcai branch In waiiıngton. I used machıne Staff Alpa Patel approach me and gıve me advıse on my bankıng and home ınsurence and that really helped me to understand my bankıng, wıth... See more

First contact with TSB as a non-customer dealing with a bereavement and activation of a Lasting Power of Attourney to manage a family members account. Filled in an enquiry form one evening, call back... See more

I was helped in branch at Stowmarket by Nathan. He advised me on the best way to invest my money and clarified many points. I also opened a new current account which served my purposes better. I ha... See more

I met with Jane Galley at the Witney Branch TSB to discuss my accounts. Jane was knowledgeable and reassuring and explained all the different options I had and what TSB could offer. I felt much cleare... See more

I need to open a bank account for my 93-year-old mother. I was having some difficulty doing this online and getting nowhere fast. The local branch organised a Zoom call with the video banking team,... See more

Hi Linah Meaden - Thank you so much for your excellent service. Its honestly been a long time since I've had a such a positive experience. I visited the TSB branch and was luckey to be assisted by yo... See more

I had a really great experience with Sara when opening both my current account and savings account. She took the time to explain all the options clearly and made sure I understood everything before de... See more

Single handily Mr Kevin Wardle of Grimsby Victoria Street branch has restored my faith in UK banking. Had a great 1hr meeting, answered all my questions/queries in plain English with some demonstra... See more

Switching to this bank, the system says that the activation code received via the post is not correct. Then I click reset password just in case, it says no you need to reregister for online ban... See more

I had problem with my internet banking went into my local branch in Stowmarket and Louise was fantastic with lots of patience helping me understand how to use the system and explain it in detail... See more

Opened an account to use the switch campaign, waited well beyond the expected date for my card and pin to arrive, eventually phoned them only to be told something had gone wrong with their system and... See more

I had an amazing experience today with Mia-Rae Carroll at the Peckham branch TSB. We had been told the wrong information and she was great at coming up with a solution instead of turning us away. Her... See more

Had to visit Ipswich TSB Branch today after making a silly mistake . The staff Bradley handled my query very speedy and professionally and allocated another member of staff. I noticed whilst I was... See more

Fantastic service provided across several months from Debra Watkins (Hereford branch). The level of service we received was exceptional, nothing was ever too much trouble. We had quite a turbulent jou... See more

I have been enjoying the good service of few banks. It is worth to say TSB is most outstanding bank when comes to customer service. With particular reference to one of the Staff Mrs Barbie Johal supe... See more

Nadine Khoury Haovet Street Branch EDINBURGH I have origionally seen Nadine at Csmeton Toll, but folowef het to her new branch at Hanover- Nafine always gices excslleng.service and male me.more... See more

We are buying a puppy and I needed to send some money to the breeder as a deposit to secure the purchase. I have never done this before and therefore needed help. A lady called Renu at the branch... See more

Mortgage advisor lied to me on the phone/gave mis-leading information. Now stuck into 2year fixes reem on a higher rate. Called ro make complaint. TSB asvised they dont record there calls so couldnt l... See more

Piss poor service and lousy customer care I was promised an incentive to maker 20 transactions and thought I had done so only to be told I had missed it by one transaction and basically no reward... See more

TSB basically made 2 mistakes setting up Savings bonds, slow to help and resolve and failed to notify me after complaints conclusion and scared to say "sorry" several trips in to the city (as th... See more

tried to use their banking app for the 1st time and would not allow me repeat my memorable word so that i could continue/complete the setup. Rebooted my iPhone tried again Activation code was no longe... See more

A long, loyal TSB customer, of late things are going wrong. Disabled, I am reliant on on-line credit card shopping. So, WHY, suddenly, and having approved my purchase via the app does the bank block m... See more

TSB thinking it's thier money not mine under guise of safety. Absolute joke put petrol in completely normal activity, when food shopping also normal then went to pay for nail repair. As 3 transcations... See more

I am in the process of closing my late mother's account, bearing in mind this is only a credit card and not a full on bank account. After proving who I am and sending them a Death Cert, they still are... See more

This has to be the worst bank in the UK. Been with them countless years. Due to a bereavement I needed to transfer a large sum of money for personal reasons to be told unlike other banks who could do... See more

This is not about getting it wrong... This is about having a grown up experience of opening a bank account. What went wrong? Nothing initially, then various emails - none of which included the requi... See more

I wouldn't even give it 1 star! This bank is absolutely disgusting, staff lie, are rude & tsb with holds bankers cash! Do not open a tsb account! Robbing their customers & ending calls when they don't... See more

I am a vulnerable adult which the bank knows. And was taken advantage of by another person which has left me with no bank account. The department that dealt with me, called me a lier and told me to... See more

Just visited the Nantwich branch of TSB and possibly met the most helpful person in the banking industry. Having struggled for hours to sort out my 85year old mothers on line banking I succumbed to ta... See more

Maghull branch Liverpool. Very rarely need to visit a branch, but like everyone in the UK you still need a face to face. I’ve been here on 3 separate occasions. Big thanks to Louise and today Georgia.... See more

Needing to stop an anticipated withdrawaI from my TSB Visa I rang the main TSB help line and managed to get through quite quickly. I was connected to a charming lady Kerry who was extremely helpful &... See more

My experience on the 21st January 2026 with TSB. Tahil customer service gentleman helped me sort out my financial difficulties. He explained in detail how a loan works over a period of time. And th... See more

TSB in York has amazing staff at all times. Natalie today was efficient, helpful, friendly and refreshingly free of corporate speak. It really is a pleasure to use that branch. Please don't change or... See more

Cannot believe I have managed to set up new mortgage myself but TSB online process was so clear and straightforward to follow that it was all done and dusted within half an hour. Constant offers of su... See more

I can't speak highly enough of the fantastic advice and support I was given by Neil McNab at Gainsborough TSB since switching from the Halifax. Not only did he take every care to make my switch seamle... See more

Visited TSB Witney today and seen by Jane Galley re financial advice. Excellent service. Professional and knowledgeable. Found exactly what I needed at my appointment through her top class advice... See more

Having moved to France TSB have frozen our bank account on more than one occasion, resulting in the need to spend hours (4+ then 2) on the phone to restore service. We rang Jane Riches at the Stowmark... See more

Garbage bank. Do not entangle yourself with these clowns. Saw they were offering a switch so tried to follow the steps and got rejected for the required account. I’ve never in my life been rejecte... See more

In Whitchurch Shropshire our TSB branch has closed down but we have now a Banking Hub. The TSB and other banks have set days where you can meet face to face with an advisor. Today, 31/12/2025, I met K... See more

TSB refuses to provide reasonable adjustment as required by law, don't follow FCA guidance, and are therefore operating illegally. They have messed me around They have abused me. I cannot wait unti... See more

TSB blocked a payment to my credit card. Then I got a message saying to call them. After 20 minutes someone picked up and said they would have to transfer me to somebody else but I wouldn’t have to wa... See more

I had an appointment at Wallington branch . Glyn helped me with my digital current account and he helped me with add my husband on account . He explained everything all T&C clearly aslo given me know... See more

When a bank asks you to call them regarding an issue there SHOULD be an agent to speak to not a machine that spits out options that are no use. After ten frustrating minutes answering questions fro... See more

TSB bank avoid at all costs. They have been incorrectly assigning my 2 sub account payments for nearly 20 years. There customer compalints services do not respond in 10 weeks of the complaint being ra... See more

Tried to use Internet banking unfortunately after a fraud warning (right) I was informed that it was due to model of phone! Seems like tech has advanced but the operative then requested unless I confi... See more

Joint account of 39 years closed @ our request on 16th of November, today they are still holding money IN the Account.They have advised today IT WILL TAKE 7 DAYS TO PROCESS THE FINAL CHEQUE WHEN IT W... See more

Our visit earlier this month when we spoke to staff member, Lorraine proved tbe very successful. She guided us through the online transactions of switching ISAs She was so helpful and patient guidi... See more

Trying all morning to raise a complaint about a security account issue, call centre in India (Abhishek) accused me of knowing the fraudulent transaction, would not transfer me to complaints? On th... See more

Do not join.. Switched from a decent high street bank, having heard good things I thought well let's see the incentive to swap. Well after switching through the online system. Months lat... See more