Veera

Everything started well, but over Christmas I received a defective plate. I’ve had no response to my email or phone call since December. I won’t be buying from them again.

Regarding order 200742285: I received collagen powder that had leaked. I sent photos as requested, including pictures of the package inside and outside. After that, I followed up by email several times but haven’t received any reply."

I’ve been with them for three years, and everything has been fine. However, since I recently moved, trying to understand my November bill — which seems to include charges for September — and getting my final bill sorted out has been frustrating. The woman on the phone is rude.
Update: I was contacted and bill was resolved.

order some english books that said in stock and 2-4 working days and after 15 days still no sign. It is cheaper and faster to order from amazon.de.

after calling and sending few emails to confirm the appointment they cannot find my appointment when I showed up. Wasted my workday as I have to book a time slot.

bought a brand new motherboard around xmas and this week I bought all parts and ready to install and i see the socket pins are completely damaged. probably a customer return. Why would u send damaged items or returned item as new?so deceiving and outright bad practice seems there is a reason why it was on sale. I will report this business practice so customers will be cautious

impossible to contact them and they use some app that doesnt allow to login and amazon used my old number. amazon.de use another carrier

there IT system stopped sending order emails which i notified last year. promised to send the package last week and week went by and no sign of it.

update: after chat seems package is lost and a new replacement is sent

Very slow communication and missed my pricematch and didnt even refund the difference even when i contacted before sending my order

Ordre #15297, sadly the order never showed up and I am not sure where i stand, should provide tracking number so I can least see where is the package. Communication is not very top notch since the order is missing, i have to call the bank to fix it

Ordered a brand new philips tv worth 17000, and everything went nice but when I received it i found the accessories all looked wrapped in old plastic with all scratches on the plastic, like super scratched. I didn't dare to unpack the TV as I am sure it is a demo in the shop or returned one. It is not okay to push returned ones as new. I

Update: They did sawp the one for new apparently philips somehow makes scracthes under the remote or the distributor. Overall they sorted the issue and was easy to work with but then I made an other order and told the seller to wait but they sent me to rki for something i have no received even I specifically told I will wait. what a mess.very disorganized

Ordered when it said in stock received saying out of stock with expected delivery of 2024,why would have in stock indicated if it is not? Waste of time

Bought a herman miller cosm chair on outlet sale, after a week it is already making cracking noises, the only herman miller authorised seller is interstudio and it seems there after-sale support is good. Herman miller is garbage plastic stuff you should avoid.

After a glass broke down in the package sending a broken pic of the package and explaining what happened in 5 emails and 2 phone calls i get same email again after 3 days, asking same info. Works well untill something goes wrong, then your left with incompetent customer service

i was a customer of sea nve and andel took over and I am unable to login to see bills so I wrote 5 times as I am not getting the login details email, waited in queue to get to customer service 4 times each time 60 minutes and finally got one time and he said they have issues and I need to speak to someone and put me again in the queue after 60 minutes. garbage at best so switching my provider and if I don't get bills I cannot pay and if u ask me to pay late fee I will take u to court

order C00058537.
I ordered something and before I received it I saw the prices for 2 products went down 20%. So I contacted them asking if they would give me the difference. In a few emails, they keep saying my order has a 20% discount and after sending the order details and how much they charged they suddenly said you ordered when there is no campaign so we cannot give the discount. So why did you keep lying that my order has a 20% discount when it clearly is not and then suddenly change your narrative? says a lot about a company that lies

Ordre nr.: 795957
So the covers and EU cables came separately wish they would have communicated in the email without me being going bananas ;)

ordered on 26th then never received and I paid 45 for shipping also. When called they told me they will investigate and it takes 10 days to refund or find it. So basically 2 weeks waste of my time and out of my pocket.

I did call several times and as of today it has been one week since I ordered and no package yet or refund.

Order number OL6579515

Seems like the customer support just reads and writes scripts. They didnt mention after u place order the shop has to accept which can take time and then ship. So express shipping sounds too far reach. Still waiting for the shop to accept and I keep asking how long it takes and all i get is a scripted respnose.

I ordered a jacket which cost nearly 4000 from zoo village and with the tags on I tried to tighten the jacket near the torso a small part that holds the tightening came off. I am shocked that a retail jacket costing 6000 dkk cannot even hold it for 2 days let alone for years. Very disappointed in the quality, I wrote to norse as well as zoovillage but I doubt I get money back. I was really looking for a quality product when you pay that much. Made in china should have been an early warning. This shows expensive stuff will not equate to quality.

Update: the after service was good and I got full refund which seems fair perhaps take this input to better the product. The tightening straps need to more robust and also the main zip is not very smooth.