Ms J

I’ve ordered a few items from OnBuy now and every experience has been easy and straightforward. The ordering process is simple, delivery has been reliable, and everything has arrived exactly as expected. Really pleased so far and happy to keep using OnBuy for future purchases

I ordered a coffee machine on 6th December and it arrived about a week later. The whole process was straightforward and easy from start to finish

Purchased a canvas picture for my son and he loves it. Purchase was made on January 22 and arrived on the 2nd February.

Ordering online was really easy. I bought a corner sofa and it was delivered exactly when I needed it. The delivery drivers were polite, friendly, and made the whole process stress‑free (Northamptonshire)

Easy ordering process, great communication throughout, and excellent delivery. A genuinely flawless experience from start to finish

Everything is fine until you actually need customer service — then it’s a disaster. I’ve wasted hours repeating the same information about a missing item, only to be sent in circles with no progress. How hard is it to add a simple note to a file?
To make matters worse, the “proof of delivery” was just a photo of my front door with no parcel anywhere. Completely useless. The customer service emails are nothing but automated loops that never address the issue.
Absolute rubbish. I won’t be buying from them again

They have a facility where you can state where you want your safe place to be, but don’t bother because the driver ignores it anyway and just leaves it at the front door for the whole street and passers by to see!

Book came with no outer sleeve which was disappointing. It would’ve been an idea to mention this in the description. But apart from that, a fairly positive experience.

Easy to use and gave me the full amount as promised

Several orders later and I couldn’t be happier 🙂

Ordered Arsenal shorts and received Man U shorts.
Returned via post office and waited 2 weeks to chase. After calling customer service I was told an investigation would take place as I was able to provide tracking details which proved item had been received in to Verys depot, but heard nothing!
4 weeks after tracking number said item was delivered and still nothing.
Had to call again, still waiting for my refund!

I’ve been using 365 for quite some time now. Always been 5* for me. Even had contact with customer service during COVID-19 lockdown and they were quick to respond and solve the issue. Would definitely recommend. Usually cheapest too!