The Range Reviews 278,897

Curtain poles were poor quality with some end pieces cracked. Packaging was poor for transportation with one end pack open and end cap had left package and had been damaged causing heavy marking. Havi... See more

Don’t buy anything online from their marketplace. Bought coffee machine for £900 which was delivered damaged. There is no way you can call them. After waiting for 15 minutes manage to speak to agent o... See more

Just missed buying this mirror at the REALLY knockdown price but still happy with what I eventually did pay! It’s replacing an equally large one on an outside wall and hope it will last as long, des... See more

Smooth transaction collected my shop floor order - was expecting boxed as adds more protection to items but overall great and just a note to staff - - please place all your barcodes stickies ON THE BA... See more

We ordered a picture online which arrived damaged. Trying to contact them to arrange a return is a joke.. chat just goes round in circles asking the same questions… What’s App & E-mail don’t answer ei... See more

Box all smashed up and damaged, obviously a returned item that had been sent out again. When I put the wardrobe together the top panel was missing. Tried calling but both customer service numbers no l... See more

Good communication. Runners solid and non-slip and can be ordered cut to size. Good price improved further by sale! Prompt delivery and well packaged. Bought twice for support for arthritic dog wh... See more

Customer service is poor. So many different agents get involved in your query you are forever repeating yourself, they all put forward different options as well. You get frustrated as the bot kicks in... See more

Great quality picture frames at a good price. Ordering was easy with lots of communication regarding collection from local store. When I got to store, I went to a check-out to ask where to collect it... See more

Ordered a double bed, double mattress, bedding , pillows and duvet. Bedset is absolutely horrible, cheap nasty and nothing like the imagine. Im being told by the range the seller doesnt do returns and... See more

Price for Tofu 10 litre cat litter extremely good. Order delivered within two days with advance notice. Only minor quibble, was delivered in a cardboard box twice as large as necessary. Other than... See more

Unfortunately the box was badly broken at the bottom and the whole box had been resealed. In stead of being able to store it straight into our shed until the summer, my husband had to empty everything... See more

Great Service. Easy to order and pay. Prompt Delivery. Lovely comfortable chairs. I would just say that information on furniture needs to state extra details e.g multi position reclining chairs, which... See more

Dear Customer Support Team, We recently ordered an arch mirror, and we would like to say that the mirror itself looks absolutely beautiful and matches the pictures shown online perfectly. Unfo... See more

Ordered 3 mugs, 2 were smashed due to poor packing, nightmare trying to get through to anyone or even get responses from live chat. Finally spoke to someone and asked for replacements, they are refund... See more

I had some difficulties ordering on line - on several occasions it wouldn’t move onto “ check out”. Eventually it did- a few days later. Delivery took longer than when it was meant to be ie said del... See more

I would like to express my sincere gratitude to everyone at The Range for their outstanding service. My picture frames arrived securely packaged and in excellent condition. The quality of the frame... See more

Vishnu and Vinay were incredibly helpful and kind. They patiently helped position the item exactly where I wanted it, with such warmth and care. This is the level of service every customer service tea... See more

We went into The Range, Southport with a bookcase that had caused nothing but stress at home. David was amazing from the moment we walked in and patiently went through the steps with us. When the inst... See more

We bought a Malay Madrid Polyester Rattan 4 Seater Dining Set Grey table and four chairs. The boxes were damaged when they arrived but everything looked okay when unpacked. The table was a nightmare t... See more

Did a £250 pound order, everything has been lovely, bought a tv unit and it’s perfect, came ready assembled which was nice and convenient. Bought 10pack of photo frames which do feel lightweig... See more

Wardrobe part of a larger order didn't arrive. Nightmare trying to contact no calling, live chat not so live. Only to discover wardrobe made and sold by Home Discounts ltd so introduce a third party i... See more

Poor communication Unable to speak to anyone about goods delivered damaged only contact is e mail & WhatsApp. Each question is then answered by a different person who I believe cannot see the prev... See more

Everything is fine until you actually need customer service — then it’s a disaster. I’ve wasted hours repeating the same information about a missing item, only to be sent in circles with no progress... See more

These lap trays look really good, sturdy and well finished. getting them, not so easy. I'd seen them online so visited the store to check them out. The website said three in stock but there wer... See more

I got a notification through the app that the LED olive tree was on sale so after reading the reviews I thought I’d buy it as I’ve been updating my lounge and turns out it was the perfect addition I d... See more

Lovely item which is very comfortable and was delivered on time with care. It’s advertised as needing assembly which it did but arrived in one huge box which we knew would not fit through the door. Th... See more

Fab experience in store, bought a couple of items and then even better Such a good purchase! Ordered a canvas that I had seen in store down south but had to space to travel back with to the lake... See more

Online shopped to get organised storage for someone I care about who has adhd, really well priced compared to other places. It's really helped them to organise their table top area and made a huge dif... See more

Amazing sofa bed for an incredible price. Just got delivered yesterday and put it together today. Very comfy and sturdy for the price. Only problem was that we had to adjust the bracket of the pull o... See more

I tried to order 50 items in the end 12 were coming then 2 were not coming, very disappointed, why don't you say at the top of the item's on sale "home delivery" or "instore only". also I had 3 delive... See more

We bought 2x bedside cabinets before Christmas. They came with no drawer runners They sent new ones Only one arrived - no runners Requested refund - won’t give us it until one not... See more

Item arrived on time and in good condition. Only one little gripe, the courier didn't even tap the door so if my carer hadn't arrived it would have stayed on my step until the next time I opened the... See more

Ordered at 11.30 for I store same day pickup, and I didn’t get notice to collect until 3.40pm - it said it was more convenient and would be ready within the hour when I ordered - it didn’t save time i... See more

Don’t order for delivery from the range. Vase poorly packed with a large plant pot, arrived smashed to pieces not in even in bubble wrap, plant pot full of glass and scuffs. Wrong colour sent of ano... See more

I received my product promptly but unfortunately, the product was damaged and broken when delivered. I contacted the customer service helpline and online channels where I submitted my case. Someone go... See more

Right from choosing the item and ordering it. It was so easy and went as I would expect it to without any hassle. Which can be unusual these days. The combination of ordering from the Range and a de... See more

The communications and delivery were all fine. However, I was not able to determine from the photograph that the closing clip on the storage bins was a fake gold metallic one, rather than a non-fla... See more

Order FOR A SOFA BED was taken efficiently & delivered within timelines. The essential assembly pack items were completely missing when unpacked. Tried contacting the branch (Stoke- on- Trent) & the... See more

This review is based on Cafeteria in Chester Range. Great service from a very under pressure member of staff!!! Why do you not have temporary staff over festive period a number of hours to suit? Thi... See more

Wrong item sent by the Range, Ordered a black Evie leaning mirror over 10 days ago only to have a ayra wooden mirror delivered. Tried contacting the Range by email, WhatsApp & live chat only to get r... See more

Ordered a garden bistro set (2 reclining chairs and table). Price was very good from others we had seen in garden centre. Ordered on-line which was easy. Delivery scheduled for 21 may. Had text me... See more

The Range had a stock of Wham Clip Boxes in the 3 sizes I required for reasonable prices. Ordering and checking out were straight forward. I selected standard shipping with delivery expected in about... See more

The range could not organize a picnic in the park. Third attempt and still something wrong with product.. The customer service is appauling. They take 3 4 hours between each message and they don't ac... See more

Ordered Table tennis table which arrived late and damaged. The issue is trying to contact customer care - it was awful - contact number no works, it says to use WhatsApp or live chat for an improve... See more

Orded wordrobes 4 door absolutely beautiful. Took 2 hrs to build, would have took less time but couldn't get the doors to line up properly. Eventually did, so pleased with quality and 2 man delivery t... See more

The Range, great variety of products at sensible prices. Staff were friendly (Watford) and ordered a kitchen / dining cupboard storage unit although took 10 days delivery time, but a very good sturday... See more

Order came quickly the vase/pot was just what it said and more great price cheaper than anywhere else .great all round easy ordering and kept updating on delivery more than some other places happy cus... See more