The company has apositive reputation. The products are high quality, the prices are reasonable, and delivery is always on time. They always delight their customers with updated product selections.

First class service! I bought my second set of light grey maze x Gordon Ramsay plates and love them!
Had one slight issue which was rectified and sorted immediately! 
The service was so good I had to leave a review!

I ordered Wedgewood China pasta  bowls in green to add to the ones I already had however when they arrived they had sent the bowls in the wrong colour, blue! 

I emailed customer service and never got a reply back from them. 
I would never use this company again. Very disappointing 


Ordered what looked like a lovely tea set online for my partner's Xmas gift.  Transaction came up as 'failed', but my bank still reported the transaction completing THREE times (which did later clear, making me out of pocket by £1k).   I contacted Vista Allegre via e-mail multiple times and was either ignored, fobbed off, or told they hadn't received any payment.   I even phoned up a couple of times and didn't get much further - the conversation seemed quite circular and 'computer says no'.

Thankfully I ordered via credit card so I'm going about getting a recovery via them, but still this was not a very pleasant Christmas shopping experience!

Mikasa's return policy states "No Hassle Return Policy. If you don't like it or want it, we'll take it back, no questions asked!" They state the customer is responsible for return shipping. What they don't say is that they don't offer any type of return label or a consistent return fee, unlike other companies. They ask you to write a label and find your own shipping. Mine was going to be $50+ to return $65 worth of low-quality merchandise. I will never shop here again. 


I ordered the ice cream cups and was shocked at how thin and light they were.  I expected a more solid and sturdy bowl not something that felt like tin. Will not order from them ever again. 

I love this shop.  Although it's an hour and a half drive for me, it's well worth it.

The staff are always very helpful and friendly, especially Helen, whose customer service is outstanding.  Helen goes above and beyond and I can't rate this shop highly enough - thank you.

Brilliant source of missing plates and other assorted tableware. Called to see if they had what we needed in stock. They had. However one piece was missing. Within 24 hours Cathy had located it and the whole lot was dispatched the next day. Superbly packaged, unbelievable prices, polite, friendly and professional service. Will use again and again. 
Chris

I had the best customer support with them and I'm appreciative to their craft.

Took the money but no communication 

If you ring the contact number you will not get a response. If you email, you will not get a response. If you buy a product, you will not get a confirmation email.
Happy to update this review if this changes but not convinced. 

Best in Chinaware Store

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Best in Chinaware Store

Companies(21)

Recently reviewed companies

MDMAISON

Royal Doulton

Replacements

vistaalegre.com

Mikasa

Loveecru

Abraxas Cookshop

tablewareforlife.co.uk

Gallery of Mugs

Bellandblue

Newest companies

vistaalegre.com

MDMAISON

Bellandblue

Maxxluxury

Abraxas Cookshop

Loveecru

Richard Brendon

Gallery of Mugs

Corningwares Outlet

Best Ceramics

Related categories

Antique Store

Architectural Salvage Store

Auction House

Boutique

Candle Store

Companies
(21)