Customer service was top notch
Customer service was top notch! From the minute I reached out to them to day my item delivered. Item came just as described as well. Would absolutely shop again!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Alist was built on a simple belief: Access should never come at the cost of integrity. Luxury resale has grown fast. Trust hasn't kept up. Between counterfeit listings, inflated prices, and vague promises, buying something iconic can feel more like a gamble than a reward. We didn't think that was acceptable. We believe rare, iconic fashion should be hard to find, not hard to trust. We curate carefully, verify relentlessly, and we stand behind every piece we offer.
United States
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service was top notch! From the minute I reached out to them to day my item delivered. Item came just as described as well. Would absolutely shop again!
I’ve have purchased a few times from this company and it’s always classy! Most importantly items are authentic and beautiful. They even followed up with a call and an email to ensure it arrived and if I love the purchase. Will definitely purchase again from Alist!
I am an avid shopper and purchasing from this company has been by far the best experience I ever had. Very good in responding, excellent customer service, answers all my inquiries promptly and gives excellent advice on items I am interested at. I have purchased several items and I have not yet been disappointed. Very good at what they do and they deliver as promised.
Great service, very responsive, shipped in a timely manner. Highly recommend them. Their bags were exactly as described, and even better in person
Excellent communication everything came in perfect condition fast shipping
Very recommend !

Reply from Alist Colleczioni
Amicable Resolution Reached
I'm pleased to update my previous review, as a satisfactory resolution has been reached. The issue that prompted my initial concerns has been addressed, and I'm grateful for the amicable outcome.
The company has taken steps to rectify the situation, and I'm satisfied with the outcome. I appreciate the professionalism and courtesy displayed by the team during this process.
This update reflects the positive resolution and demonstrates that the company is willing to listen and make things right when issues arise. I wish the organization continued success and growth.
I will never buy from you. Your eBay handler is extremely unprofessional and rude.

Reply from Alist Colleczioni
Absolutely recommend! The only personal shoppers I trust to source hard to find and Hermès items. They have such attention to detail and go above and beyond to ensure satisfaction!!
I first found this business through their eBay store about 3 years ago, and have continued to purchase items exclusively with them.
Truly one of the best in the business, fair prices, fast shipping, and consistent communication .
Alist Colleczioni delivered an exceptional shopping experience from start to finish. Their attention to detail, fast response times, and carefully curated pieces made the purchase feel special. Highly recommend!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.