Ordered pans, knives, chopping boards…. So far : 2 pans and kitchen utensils that were damaged during transit. Items are badly packaged. No order forms inside, no return label just in case.... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
The advertising is very misleading, cutting onto a metal surface will imidiately blunt all your knives and is generally a terrible idea, wooden boards when looked after properly are completely fine an... See more
After two weeks of use, my supposed “certified” Titanium cutting board has cut marks from the chopping I’ve done on it. And I had to use steel wool to get rid of a stain that stuck to my non-stic... See more
Company replied
Since December 2025, APEX cutting boards have become an essential part of my kitchen. They’re lightweight, beautiful, and so easy to clean, but what truly matters to me is the peace of mind they gi... See more
My many boards over the years have concerned me that a real cleaning wasn’t obtainable on these surfaces of wood and plastic without harsh chemicals and of course the decay of these materials. I r... See more
Ordered two chopping boards direct from APEX website, what was delivered was two thin sheets of 'non-ferrous' material where the apex logo and shape were laser cut/etched and the edges honed poorly by... See more
The pans received are nothing like what is shown on the website. The pans on the website show riveted handles, the ones received are tack welded studs that you attach the handle and supplied aco... See more
This company is selling fake titanium pans and lie about returns on their website. Their website looks polished, but they are not delivering the pans they advertise. They are using AI for customer co... See more
Company replied
I bought a 10 and 11inch titanium frying pan and I'm delighted with mine and so is my daughter. The pans are made of very good quality materials and it isn't too heavy. We seasoned our pans first a... See more
I use my Apex Titanium pans and utensils that came with it every day. I love how easy the pans clean up with dish soap and water. The utensils are light, yet sturdy and can go in the dishwasher. I als... See more
I discovered an excellent customer support from the company. In short: My parcel's delivery according the delivering company was successful but I couldn't find my parcel. I sent a message to APEX,... See more
I’d bought a set of ‘titanium’ boards off Amazon a while back, but they were definitely just stainless steel. They were too heavy and scratched up really quickly. Came across Apex and decided to tr... See more
I would highly recommend Apex titanium. I love my new chopping board. The site was easy to navigate and the ordering process super easy. The board is the perfect size for my needs and peace of mind kn... See more
Bought these cutting boards and found them to be of excellent quality and a lot lighter than my old plastic and wooden cutting boards. Took a little time getting use to cutting raw meat without getti... See more
Total scammers. Would not let me cancel or alter my order literally seconds after I submitted the order. Emailed them right away but took them days to reply and said they cannot cancel it as it was a... See more
Company replied
Very pleased with my two Apex cutting boards and non slip mat. They were delivered quite quickly and in very secure packaging. I am looking forward to long life with the boards and not worrying about... See more
Scam company!!! DO NOT BUY their junk. Bait and switch tactics, misleading imagery and marketing text, non- refundable due to "sale price", and above all, the products are inferior quality and not 100... See more
This company is a SCAM. They are a drop shipping company, charging huge amounts on so called 'deals' that are just cheap crap coming from cheap companies overseas. The titanium is NOT titanium and w... See more
Completely misleading advertising and images. I believe this is a sham company masquerading as a "family" business and exploiting people's anxieties regarding micro plastics in this current enviro... See more
Unfortunately, this company is a scam, just sending Chinese made pans that are not even well packaged, arriving damaged. They are generic and you can buy same ones on amazon for £34, don’t use them. C... See more
The company falsley states their trust pilot score. It’s not accurate. They also refuse and returns or refunds. The company is based in china and has horrible to non existent customer service. I p... See more
I have just started using my pans. I am bitterly disappointed with my purchase- these pans are not non-stick AT ALL. I pre treated them exactly according to instructions. I fried an egg this morning... See more
Was supposed to receive a Carekit and Cutting Board Recipe Book with my order. I sent them an e-mail - they never responded. After use so far, I see cut marks - also, surface has "grease" looking mark... See more
The finished product (titanium cutting boards) bears no resemblance to the advertised product. The finished product has rough edges, which damage my kitchen work surface. They refused to return... See more
Company replied
I placed an order in early November for an Apex Titanium cleaver, a gift for an old friend. Over one month later it has not been delivered and the customer service team at Apex Titanium, do not acce... See more
Do not order from this company. They are scam artists and you will not end up with the product that they are advertising. We purchased a frying pan from them and used it once has burnt the frying pan... See more
Company replied
I put in an order for four cutting boards about three weeks ago. They were supposed to be delivered to my business address and I keep on receiving a reply that they’re undeliverable. I continually rep... See more
According to my response to the last review I left I need to allow time for your busy period? 2 months? I was asked to provide proof I didn’t receive the pot which I did! No response, no new item no... See more
Company replied
The pans are described as "pure japanese titanium" however there is actually just a thin surface coating of this material. The rest is steel. The pan took a few weeks to be delivered from China. Prett... See more
Just received the items I ordered and they’re complete rubbish. STAY AWAY from these products / company. The worst quality items I’ve ever purchased. No hallmarks on anything. I’ll be binning all... See more
Company replied
This company is a complete scam. Unfortunately I only realised this too late, and when I requested for a refund, they refused, despite the 100 day risk free guarantee. They have no certifica... See more
Ordered board for over £290 for my restaurant. Tried using one of them and realised those are dangerous to use as the knife slips constantly. They refused the return and the refund. They say 100 da... See more
Company replied
DO NOT ORDER FROM THESE SELLERS! THEY ROB PEOPLE OFF! I ordered a titanium hammered deep pan on 28th Nov 2025. Following a chaser email sent to check dispatch, the seller emailed confirming that th... See more
My girlfriend got me the Apex titanium boards as a birthday gift and honestly I’m made up with them. I was using a wooden board before but this is just so much cleaner and easier to deal with. After... See more
Scam - Received a used board already scratched heavily and gets worse every time I use it. Metal shavings in my food are not better than plastic shavings. The craftsmanship is poor with rough edges an... See more
Bought impulsively from the ads and reviews I saw on their page. But when I checked trustpilot and other reviews elsewhere, realized it wasn’t a good product. Requested for cancellation asap but they... See more
I've been using this for about a week now and I'm loving it! It's sleek, stores neatly in my cupboard and is super versatile for all foods. My wooden chopping board was getting really grim with moistu... See more
The orders were delivered quickly. The concerns I have is there are knife scratches on the metal cutting boards which I believe will hide miniscule food particles. Also, isn't titanium supposed the to... See more
Absolute scam - avoid at all costs. Wish I read the reviews first. The pan is not as described on the website, not non-stick at all despite them trying to tell you its you at fault for how its used. T... See more
2.9
Average
203 reviews
Replied to 31% of negative reviews
Typically replies within 2 weeks
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this company is scam
this company is scam !
They base in China and sale bad quality items. as on their website show " 100 day money back guarantee!!" is scam . as they said it is only apply for the full price . does not cover item on sale. which all their items on sale without you notice...
do not buy anything from Them..
February 12, 2026
Unprompted review
TOTAL SCAMMERS
TOTAL SCAMMERS, CHOPPING BOARDS ARE NOT REAL TITANIUM AND I CAN PROVE IT. DONT BUY FROM THESE FRAUDSTERS.
February 12, 2026
Unprompted review
Be very careful their refund policy is…
Be very careful their refund policy is not what it says on their website. likely all the reviews on their website are fake.
February 4, 2026
Unprompted review
This company is a SCAM
This company is a SCAM. They are a drop shipping company, charging huge amounts on so called 'deals' that are just cheap crap coming from cheap companies overseas. The titanium is NOT titanium and we have proved it. The banks know that this is a SCAM company, committing FRAUD with every sale. They only started to reply to me once the bank had refunded me because they wanted my money back. Their refund policies do not comply with EU or UK law. They lie and tell you they are a small family run business. Please do not trust them and DO NOT BUY. SCAMMERS
December 1, 2025
Unprompted review
I'm new to all this tech stuff but my…
I'm new to all this tech stuff but my experience has been great.
Will definitely be looking into more things.
Mahalo 🌺
January 28, 2026
Unprompted review
Best choice ever
Best choice ever. Just tossed all those plastic boards in the trash.
February 2, 2026
Unprompted review
well made boards
well made boards. knife friendly, germ, smells and plastic free, very friendly company, glad to answer any questions, would not hesitate to use again
February 4, 2026
Unprompted review
My Perfect cooking partner
Since December 2025, APEX cutting boards have become an essential part of my kitchen. They’re lightweight, beautiful, and so easy to clean, but what truly matters to me is the peace of mind they give me every single day.
I replaced my old cutting boards for hygienic and health reasons, and I genuinely feel better knowing I’m protecting my family’s wellbeing. As a dietitian and a mom, I’m deeply aware that health starts in the small, everyday moments — even in how we prepare our food. APEX helps me honor that responsibility with confidence.
Cooking for my family now feels safer, more intentional, and more joyful. I wholeheartedly recommend APEX products to anyone who wants to care for their loved ones from the inside out.
December 26, 2025
Unprompted review
Total scammers
Total scammers. Would not let me cancel or alter my order literally seconds after I submitted the order. Emailed them right away but took them days to reply and said they cannot cancel it as it was a final sale which I was not informed during the ordering process.
February 3, 2026
Unprompted review
Reply from Apex Titanium
Hi,
Thank you for sharing your feedback.
Certain purchases are made under final sale terms, and this order fell under those conditions. The final sale terms were made transparent prior to purchase and agreed to at checkout.
As a small, family-run business, we operate significant sales in order to make our products more accessible. However, this does mean that orders placed during final sale periods cannot be changed or cancelled once submitted. Where this applies, the terms are clearly outlined and compliant throughout the purchasing process.
We appreciate you taking the time to share your experience.
— Apex Titanium
I love this pan
I love this pan! It handles everything such as chili and fried eggs.
Metal doesn’t scratch it!
It is so pretty it stays on top of stove….
February 3, 2026
Unprompted review
I would highly recommend Apex titanium
I would highly recommend Apex titanium. I love my new chopping board. The site was easy to navigate and the ordering process super easy. The board is the perfect size for my needs and peace of mind knowing how easy it is to hygienically clean it.
February 2, 2026
Unprompted review
AVOID AT ALL COSTS.
AVOID. DO NOT BUY FROM APEXIQO. SCAMMERSM
Opened when literally received 3 days ago. Have not removed protective blue film for use which had bits missing where picked at by someone already. The whole thing both sides of cutting board is covered with scratches, many deep. Rubbish quality.item. Scratches without a doubt are ingrained into the board. Causing more germ harbouring surfaces than any other board would, it professes would not. I have not returned it as foolish enough not to have read terms and conditions of no refunds on sale items!! Nor did I checkTP prior to buyiñg, Even if faulty and returned at your own cost and replaced, they can send you a replacement as bad and keep doing so, usually returning same item.. knowing you'll give up. Your costs hike up doing so with no guarantee of a perfectly new unscathed board. As do the lengthy wait times from china, not Japanese A1 quality they advertise item to be. Sharp knives indent board each time. Looks like I have to swallow and lose to these scammers £58. Crooks without a doubt. Everything geared in their favour. They know people are unlikely to return them knowing the expense, and as said they return same item to you. Had this issue with Chinese clothing company a decade ago. I paid through PayPal, i didnt this time, and was offered a minimal amount of cost back not the full amount. This all part of scam..Apexiqo are doing exactly the same thing. I refused the clothing co.and only because of PayPal did I get a full refund but not return costs. Have avoided buying Chinese sites since. Could kick myself after a decade for being caught this way again. Scammers for sure. Don't buy from this site. Read T&C's first & check TrustPilot at all times.
February 2, 2026
Unprompted review
Reply from Apex Titanium
Hi,
Thank you for taking the time to share your experience. We’re genuinely sorry that this purchase has left you feeling frustrated and disappointed, and we want to address a few points clearly and honestly.
Our titanium cutting boards are shipped with a protective blue film on both sides. The purpose of this film is to absorb impact and prevent surface contact during transit. Once the film is fully removed from both sides, the titanium surface underneath should be clean and unused. Any marks visible on the film itself are not representative of the condition of the titanium.
Titanium cutting boards are not advertised as scratch-proof. Like all metal cutting surfaces, they will show surface knife marks over time, especially when used with sharp knives. These are cosmetic marks only. Titanium is non-porous, meaning these marks do not harbour bacteria and do not compromise food safety. This property is one of the reasons titanium is widely used in professional and medical environments.
Regarding manufacturing origin, our boards are made from Grade 1 titanium to our specifications and quality standards. We do not recycle or resend used items, and replacements are always shipped as new products. Suggestions that customers are sent the same returned item do not reflect how our fulfilment process operates.
In relation to refunds, sale items being final sale is clearly stated in our terms and conditions, which are linked at checkout. We understand this policy can be disappointing if expectations are not met, but it is applied consistently and transparently.
We’re sorry that this product did not meet your expectations and that the experience has been such a negative one. Our intention has never been to mislead or disadvantage customers, and we do take feedback like this seriously as we continue to improve clarity around product characteristics and policies.
— Apex Titanium
Do not buy from this company
Do not buy from this company. Handle cam off the pan within two weeks. Like others have said, very poor quality.
January 10, 2026
Unprompted review
Reply from Apex Titanium
Hello,
Thank you for sharing your experience. We’re sorry to hear that this has left you disappointed.
We haven’t seen this issue reported previously, and it’s not something we would expect to occur under normal use. That said, we can only investigate and assist once we’re made aware directly.
If you haven’t already, please contact our support team at support@apexiqo.com with a brief description and photos of the issue. This will allow us to review what happened and determine the appropriate next steps.
We take all feedback seriously and appreciate it being brought to our attention.
— Apex Titanium
Respond to reviews but no action
According to my response to the last review I left I need to allow time for your busy period? 2 months? I was asked to provide proof I didn’t receive the pot which I did! No response, no new item no refund? DO NOT PURCHASE FROM THIS COMPANY. They are unprofessional. I provided all the information requested. Chased the delivery of the pots as the set was delivered separately even though it was purchased as a set. Still no further along! Shame on you!
You can follow the string of reviews I have left as proof that my matter is totally disregarded
January 30, 2026
Unprompted review
Reply from Apex Titanium
Hi,
Thank you for your review. We’re sorry that this situation has been so frustrating and that it feels unresolved.
We want to clarify that your case has not been disregarded. In order to move this forward, we’ve sent instructions multiple times outlining the information we need to complete our verification and resolve the issue. Unfortunately, that required information hasn’t been received yet, which is why we’ve been unable to take the next step.
Your order was shipped in separate parcels due to logistics, which can happen with multi-item sets. Once we receive the necessary details requested by our support team, we can verify the situation and proceed with a resolution.
We understand how disappointing delays like this can feel, and we’re ready to resolve this as soon as we have what’s needed to do so.
— Apex Titanium
Can't fault the product or service
I bought a 10 and 11inch titanium frying pan and I'm delighted with mine and so is my daughter. The pans are made of very good quality materials and it isn't too heavy. We seasoned our pans first and they are non-stick and cook food perfectly using a low to medium heat as directed. Any residue left on the pan comes off very easily by deglazing the pan after cooking and it literally wipes clean with no scrubbing. I ordered the pans direct from Apex and recieved the order within 10 days. I had email updates informing me of when the items were dispatched and even when they were loaded on the aeroplane and when they had arrived in the uk.
I can't fault the service I have received.
January 12, 2026
Unprompted review
Easy start to finish 😃
December 22, 2025
Unprompted review
Just received the items I ordered and…
Just received the items I ordered and they’re complete rubbish.
STAY AWAY from these products / company. The worst quality items I’ve ever purchased. No hallmarks on anything.
I’ll be binning all and sticking to in store purchases going forward.
Robbie
January 29, 2026
Unprompted review
Reply from Apex Titanium
Hi,
Thank you for your review, Robbie. We’re sorry to hear that you’re disappointed with your order.
Our products are made from commercially pure titanium and are not hallmarked, which is standard for this material and clearly different from precious metals like silver or gold. The absence of hallmarks does not indicate poor quality or incorrect material.
That said, we understand that expectations weren’t met, and we regret that this purchase has left you frustrated. If you’re open to it, our support team can review your concerns directly and explain the product specifications in more detail. You can reach us at support@apexiqo.com
— Apex Titanium
Great customer service
January 19, 2026
Unprompted review
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