Oroandpearl Reviews 44

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the wide selection of products available and the clear information provided on the website, which makes it easy to understand the benefits. Some consumers highlight the effectiveness of the cookware, particularly frying pans, for cooking various foods, while others praise the company's communication and tracking services. However, a number of consumers have voiced concerns regarding order delays and shipping times, often attributing these issues to the products being manufactured in China. Some reviewers have also expressed reservations about the product quality, citing issues such as uneven heating, food sticking to the pans, and flimsiness. The origin of the products and packaging quality have also been points of contention for some individuals.

Based on these reviews

Rated 4 out of 5 stars

I ordered 2 pans from the website on 5th Dec and after contacting their customer services- as I was concerned that they wouldn’t arrive for Christmas-they did actually arrive on Christmas Eve. The pan... See more

Rated 4 out of 5 stars

The order took longer to arrive than promised however i put that down to the Xmas delivery service’s volume of deliveries. I was initially disappointed in the pan’s performance as there were no instru... See more

Rated 4 out of 5 stars

This pan is brillant, light and large, lovely non stick attributes.I only gave four stars as the product is made in China and it took ages for delivery but the communication was brillant regarding tra... See more

Rated 5 out of 5 stars

Reasonable shipping time Attractive items Fry pan heats evenly & at much lower stove temperatures than traditional fry pans Cleans easily So far, happy with this gift

Rated 5 out of 5 stars

The choice was good, all the standard sizes. We chose a titanium frying pan. It took a long time to arrive (long distance) however one it arrived it worked better than I had expected, an absolutely su... See more

Rated 5 out of 5 stars

The pan is excellent in frying anything except rice. The rice sticks to the pan very badly 😢, but I am still giving 5* because it is excellent in frying anything else. It will be unfair to give less... See more

Rated 5 out of 5 stars

I NEEDN'T HAVE WORRIED Because the item I ordered was a bit late and the English phrasing of their emails was a bit like some scam companies I have known, I was fearing the worse about Oro & Pearl.... See more

Rated 5 out of 5 stars

Chopping board, new to the he company, received (took awhile) used a few times, scratch free:) So honest opinion, so far, so good. Saving up for frying pan.

Rated 5 out of 5 stars

A great company selling some fantastic kitchen wear. Everything on the site was displayed in an easy to use format. And had no trouble at all finding the exact items I needed.

Rated 5 out of 5 stars

The information given on the product is specific and shows what I am buying quality goods that I am looking for.

Rated 5 out of 5 stars

The website makes the product benefits super clear and easy to understand.

Rated 2 out of 5 stars

UPDATE: They don't tell you the products come from China/Vietnam. Two weeks later and all I've had are tracking updates that tell you nothing. You get emails that tell you they are trying to sort the... See more

Rated 1 out of 5 stars

The package was very poor , in a box with just letters- “frying pan”when we opened pan it was wonky , the surface was not flat and not align the hob. When contacted customer service they said it is n... See more

Rated 1 out of 5 stars

Products are obviously white labelled from a chinese factory. Shipping took ages (no surprise coming from China) and there isn't even any english on the box! All Chinese. Wouldn't trust the claims... See more

Rated 1 out of 5 stars

Very likely a scam company. Lots of red flags on their website- fake reviews and testimonials including from a non-existent "Michelin star chef". They even have an alternate scam website selling the e... See more

Rated 2 out of 5 stars

I ordered 2 fry pans and a wok at beginning of December 2025. They claim delivery of 5 - 8 days, pans finally arrived after twice that time. I contacted customer service asking where my order was but... See more

Rated 1 out of 5 stars

Pans appear to be made in China, even though a Netherlands address is on the website. They are very poorly packaged and include some extremely cheap utensils floating around inside the box. What a jok... See more

Rated 1 out of 5 stars

Might be a good product but how would I know?? I ordered it on Nov. 24 and now it's Dec. 26 and it STILL hasn't arrived. It's been in transit for that whole time (if the shoddy and suspect delivery we... See more

Rated 2 out of 5 stars

I purchase two titanium chopping boards hoping to get away from using plastic ones. One was for me and one was to be a present. They both arrived but had no feet to stop them moving on the worktop.... See more

Rated 1 out of 5 stars

Pan not received but yet refund not provided and it has been almost 3months. The pans are sent from China so the tracking process is a bit unpredictable.

Rated 1 out of 5 stars

they are selling the exact same cookware being sold on temu, with a 60% mark up. my experience was i ordered a cookware set from them and temu delivered it to me. no legitimate information or response... See more

Rated 1 out of 5 stars

Just spent £126 on a so called titanium pan. This is not what you get. Took ages to arrive and when it did I thought it looked flimsy and not like shown on their website. First time I used it on a low... See more

Rated 1 out of 5 stars

Delivery times... dont bother Just looked at my tracking and its coming from China I should have checked but never imagined it would be 2 weeks plus

Rated 1 out of 5 stars

Used these guys hoping for a premium product, they are not. Items are drop shopped from China, may as well use Ali Express . Money back guarantee doesn't exist and they do not reply to emails . Avoi... See more

Rated 1 out of 5 stars

no goods, tracking number received but no name of carrier and no response to emails.



Contact info

3.5

Average

TrustScore 3.5 out of 5

44 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 6% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Oh No & Peril! - 51 days to deliver!!! DO NOT TRUST THIS COMPANY

I rarely leave feed back but this company needs to be highlighted...They failed to deliver for 51 days! Refused to issue a refund which they were legally obliged to do after 30 days of failing to deliver under the Consumer Rights Bill 2015. They showed an arrogant contempt for the law. Their disregard has really upset me. So I am going to expose their dealings.
I am filing complaints with Trading Standards in the UK and Netherlands Authority for Consumers and Markets.
PLEASE NOTE: They appear to be a 'drop ship' company and the pan is made in China. It's a good pan but look on the internet and you'll find it much cheaper - DO NOT TRUST THIS COMPANY.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, easy to use and non stick

January 2, 2026
Unprompted review
Oroandpearl logo

Reply from Oroandpearl

Dear Flynn Reed,

Thank you so much for your wonderful review! 🌟

We’re absolutely delighted to hear that you find the product excellent, easy to use, and truly non-stick. That’s exactly the experience we aim to provide for every customer, so your feedback truly means a lot to us.

If you ever have any questions or need assistance in the future, please don’t hesitate to reach out to us at Info@oroandpearl.com
. Our customer support team is available during business hours and we always respond within 24–36 hours.

Thank you again for your support — we truly appreciate you being part of the Oro & Pearl family!

Warm regards,
Oro & Pearl Support Team

Rated 1 out of 5 stars

Similar experience to others

Similar experience to others. The company is in China, despite no mention of that on the website. I have found a return service with FedEx... £30 later! Annoying. Hoping I will be refunded when the item arrives in China. Fingers crossed.

February 10, 2026
Unprompted review
Oroandpearl logo

Reply from Oroandpearl

Dear Rosie,

We’re really sorry to hear about your frustration, and we completely understand how return costs can feel disappointing.

Just to clarify, our store is based in the Netherlands and we work with our own manufacturing partners. Once your return arrives and is inspected according to our policy, your refund will be processed accordingly.

Please kindly email us at Info@oroandpearl.com
with your tracking details and use the subject line “Trustpilot Review” so we can priorities your case. Our support team replies within 24–36 hours during business hours.

We’ll do our best to resolve this smoothly for you.

Warm regards,
Oro & Pearl Team

Rated 5 out of 5 stars

My order was delivered in less than 14…

My order was delivered in less than 14 days. Fast delivery and the pans are perfect.

January 9, 2026
Unprompted review
Oroandpearl logo

Reply from Oroandpearl

Hi Pippa,

Thank you so much for your lovely feedback! We’re so happy to hear your order arrived in under 14 days and that you’re loving the pans — that’s exactly the experience we aim to deliver.

We truly appreciate you taking the time to share this.

If you ever need anything, feel free to email us at Info@oroandpearl.com
. Our team responds within 24–36 hours during business hours.

Warm regards,
Oro & Pearl Team

Rated 5 out of 5 stars
Oroandpearl logo

Reply from Oroandpearl

Hi Michael,

Wow — thank you so much for your continued support! It truly means a lot to us that you’ve come back to order again and consider us your go-to for kitchen utensils.

We’re thrilled to hear that you’re happy with the quality — that’s always our top priority. Customers like you are the reason we love what we do.

If you ever need anything, feel free to reach out at Info@oroandpearl.com
. Our team is available during business hours and responds within 24–36 hours.

We appreciate you, Michael!

Warm regards,
Oro & Pearl Team

Rated 5 out of 5 stars

Offering a great discount on a great…

Offering a great discount on a great quality item

February 9, 2026
Unprompted review
Oroandpearl logo

Reply from Oroandpearl

Hi Nina,

Thank you so much for your kind words! We’re so glad you’re happy with both the quality and the value — we always aim to offer great products at fair prices.

We truly appreciate you taking the time to share your experience.

If you ever need any assistance, feel free to reach out to us at Info@oroandpearl.com
. Our team is available during business hours and responds within 24–36 hours.

Warm regards,
Oro & Pearl Team

Rated 1 out of 5 stars

Awful quality

The package was very poor , in a box with just letters- “frying pan”when we opened pan it was wonky , the surface was not flat and not align the hob. When contacted customer service they said it is nothing wrong which is a scam as it clearly was faulty, when only one side touches the hob, heat does not cover all pan. To post back I had to pay my own money, so I decide to take some money off them as a compensation. However it is still not worth, frying pan always burns, wonky and a-poling quality. Do not waste your money and nerves on this cheap china wonky items.

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUT, ITS A SCAM WEBSITE CHEAP CHINESE RUBBISH

Just spent £126 on a so called titanium pan. This is not what you get. Took ages to arrive and when it did I thought it looked flimsy and not like shown on their website. First time I used it on a low heat, it only cooked in one spot and stuck straight away. I believe this to be a scamming website and a cheap inferior product. I believe the good reviews are FAKE. DO NOT BUT THIS PRODUCT.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Chopping board

Chopping board, new to the he company, received (took awhile) used a few times, scratch free:)
So honest opinion, so far, so good.
Saving up for frying pan.

January 22, 2026
Unprompted review

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