I ordered 2 pans from the website on 5th Dec and after contacting their customer services- as I was concerned that they wouldn’t arrive for Christmas-they did actually arrive on Christmas Eve. The pan... See more
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Oh No & Peril! - 51 days to deliver!!! DO NOT TRUST THIS COMPANY
I rarely leave feed back but this company needs to be highlighted...They failed to deliver for 51 days! Refused to issue a refund which they were legally obliged to do after 30 days of failing to deliver under the Consumer Rights Bill 2015. They showed an arrogant contempt for the law. Their disregard has really upset me. So I am going to expose their dealings.
I am filing complaints with Trading Standards in the UK and Netherlands Authority for Consumers and Markets.
PLEASE NOTE: They appear to be a 'drop ship' company and the pan is made in China. It's a good pan but look on the internet and you'll find it much cheaper - DO NOT TRUST THIS COMPANY.

Reply from Oroandpearl
Similar experience to others
Similar experience to others. The company is in China, despite no mention of that on the website. I have found a return service with FedEx... £30 later! Annoying. Hoping I will be refunded when the item arrives in China. Fingers crossed.

Reply from Oroandpearl
My order was delivered in less than 14…
My order was delivered in less than 14 days. Fast delivery and the pans are perfect.

Reply from Oroandpearl
I have bought products from Oroandpearl in the past , the quality is first class and have just ordered another product. They are definitely my go to for kitchen utensils.
I have bought

Reply from Oroandpearl
Offering a great discount on a great…
Offering a great discount on a great quality item

Reply from Oroandpearl
Good value for a pure titanium pan and…
Good value for a pure titanium pan and they offered a personal discount once you signed up to their mailing list.
Great cookware
Great cookware, easy to use website. Will come back after testing out my new pot!
The website makes the product benefits…
The website makes the product benefits super clear and easy to understand.
I had a really bad time getting my…
I had a really bad time getting my order thru. I finally called my card holder to rectify. They told me there was no problem with my card.
Awful quality
The package was very poor , in a box with just letters- “frying pan”when we opened pan it was wonky , the surface was not flat and not align the hob. When contacted customer service they said it is nothing wrong which is a scam as it clearly was faulty, when only one side touches the hob, heat does not cover all pan. To post back I had to pay my own money, so I decide to take some money off them as a compensation. However it is still not worth, frying pan always burns, wonky and a-poling quality. Do not waste your money and nerves on this cheap china wonky items.
A great company selling some fantastic…
A great company selling some fantastic kitchen wear. Everything on the site was displayed in an easy to use format. And had no trouble at all finding the exact items I needed.
DO NOT BUT, ITS A SCAM WEBSITE CHEAP CHINESE RUBBISH
Just spent £126 on a so called titanium pan. This is not what you get. Took ages to arrive and when it did I thought it looked flimsy and not like shown on their website. First time I used it on a low heat, it only cooked in one spot and stuck straight away. I believe this to be a scamming website and a cheap inferior product. I believe the good reviews are FAKE. DO NOT BUT THIS PRODUCT.
Great price for titanium pans
Great price for titanium pans
Only wish they included the depth of the pans as well as the diameter.
Very straightforward purchase
Very straightforward purchase. Easy to navigate the site
Chopping board
Chopping board, new to the he company, received (took awhile) used a few times, scratch free:)
So honest opinion, so far, so good.
Saving up for frying pan.
Authenticity is rare and very rare in a good price
A very good quality in a good price
Authenticity is rare and it’s very rare you see authenticity
Thanks
The information given on the product is…Excellent
The information given on the product is specific and shows what I am buying quality goods that I am looking for.
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