Birdie Reviews 387

Despite repeated emails and third party requests they NEVER get back to you. Terrible service and hide the lack of a telephone number to call them. Appalling in this day and age

Massive thanks to Megan and those in the support team who have been so patient and professional in successfully helping us through the on-boarding and implementation of Birdie for our care service. We appreciate your extra effort to understand and respond to our specific need for incorporating our need for a second language to communicate more efficiently with our carers within the system. Well done and we look forward to a continuing successful working partnership.

VERY USELESS APPLICATION THE WORST THING IS YOU CAN NEVER SPEAK TO ANYONE THEY ARE KEEN FIRST DAYS ON REGISTERING YOU GET PHONE CALLS ONCE THEY TAKE THE MONEY ITS ALL NOW ON TEXT YOU CANT SPEAK TO ANYONE WHILST SETTING UP YOU ARE LEFT TO IT UNABLE TO COME OUT OF THE CONTRACT WASTE OF SPACE AND ALSO VERY BASIC GETTING VISITS NOT APPEARING AND WHEN YOU TRY CONTACT THEM YOU GET LATE RESPONSE THEY REALLY DONT CARE NO CUSTOMER SERIVICE ONCE MONEY HAS BEEN PAID

I've scheduled a Demo the day before it was due, so I was pleasantly surprised to see that they actually had time for it on such a short notice.
Ben Amos was the conductor of the Demo and I could not thank him enough for all of his dedication, extra time he allocated for our meeting and the way he managed to explain everything. About 2 hours prior to the Demo itself he contacted me to find out if I had specific requirements, he took it all on board and actually took the time to prepare scenarios prior to the scheduled meeting (10/10 for initiative and finding solutions). I was pleasantly surprised with the features that the system provides, it's flexibility in some key areas of unfolding and planning our activity, and the extra perks which would definitely assist my organization to keep up with all the CQC requirements, as well as the support and community which come included with the package.
This is an honest review through which I would recommend their services, and I believe that they will keep getting better and better.

We have used 2 other CMS's. Birdie is incomparable. The support services are some of the most helpful people you will ever encounter. The system is CQC centred providing valuable insights into care delivery, task management, payroll, travel, alerts etc. Once you Birdie nothing else compares. Huge kudos to the support services team, you guys are exceptional.

From start to finish the process of getting set up and the regular check ins have been so easy!!! JJ and the team have been so supportive and encouraging and just helpful throughout. The new system is going to save us so much time!!!

Katie is truly exceptional. She consistently goes above and beyond in her role, often picking up the leftover tasks that others haven’t answered and making sure nothing is ever missed. Her dedication to helping everyone is outstanding — even if you don’t ask, she steps in proactively to make things easier.

For me personally, she sends clear, helpful clips that make it incredibly simple to correct things within a minute. Her support has made my work faster and smoother, and her willingness to go the extra mile shows how committed she is to excellent customer service.

Katie is a real asset to the team, and I’m grateful for everything she does.

JJ was absolutely amazing throughout the whole process. We worked closely together to ensure Birdie went live on the agreed date. JJ made the entire process seamless — always approachable, responsive, and just a phone call or email away whenever support was needed.

We all got very lost in the start up process and was looking at creating a whole new hub as everything we did wasnt right. I vented my frustatrations to an agent on the chat who got me in touch with an onboarding manager Megan. Megan has been a lifesaver, has weekly zoom meetings with me where we access the system together and she has basically step by step helped us set up the whole system. We are now live and it has been smooth sailing the whole time. Megan has been the best at communicating, showing, explaining and repeating herself until we understood, and we couldnt of got this far without her.

Fantastic customer support from all members of the Birdie team, an easy transition from paper based to digital, Birdie is a complete game changer for my branch and has helped us to become so much more responsive to our customers needs and in helping us to support our care team to deliver the most outstanding care. For anyone worrying about moving over just call and speak with the team, they will put your minds at rest and support you every step of the way.

Incredibly patient and helpful support received from Esme. She was amazing!

Always have had helpful support from the birdie team. Polite, friendly and today my issue sorted super quick. No hassles. Just get the job done. Thanks team

The problem I needed assistance with rumbled on for a couple of days, other priorities got in the way.
Esme left the chat open so I could continue with her when I was able to. Esme was very patient, especially because at times I just wasn't getting it. This was not because she wasn't explaining it correctly, but because I wasn't reading her instructions correctly. Nothing was too much trouble and I couldn't of completed this task without her.

I follow this app as I have careers in for my mum all i can do is read what the carers have done I can not find out who's coming to visit her and I can't leave any comments for the carers if I need to

Birdie is a smart innovative app for care staff. As a nurse of 50 years I can tell which apps work well.
Birdie team reguarly communicate and update staff.
Will answer any queries.
Technology is sensitive and essential.
CQC recognise app like birdie as supporting staff
It collates data and can show improvements in care. Families find birdie a reassuring touch

We moved over to Birdie last year and have found that it is so much more easy to use and self explanatory. We did have a few teething issues at the start but Birdie were very open to having discussions to share ideas and organised video calls to show us key features that we had missed. Our previous system wasn't enough to be fully compliant so we had to double up work but with Birdie, the system has everything you need to be fully compliant and we can use Birdie to complete everything needed for client care plans and staff personnel files. For the first time, we have been able to allow family members to view client files, visits, etc which has been amazing for families to see the amazing care that is being delivered, which also brings more reassurance for them. If we do come across any issues, we are able to activate the Birdie bot who can give direction but if we do then need to speak to somebody, it also gives that option and the team are quick to respond. The Birdie team are always very friendly and happy to help with any queries, they will always be thorough and quick to resolve the situation at hand.

Since adopting Birdie, our entire approach to care has been transformed. The platform has revolutionised the way we work making every aspect of our service more efficient, transparent, and person-centred.

We’ve seen major improvements across the board:

Monitoring and reporting are clearer and more consistent

Admin time has been dramatically reduced

Errors have decreased, thanks to the real-time recording

Data is easier to analyse, share, and act on

Families and friends can now stay connected with their loved ones through real-time updates on their own devices something they truly value

Birdie has given our team the tools to work smarter and provide even better care, while giving families peace of mind. The platform is intuitive, reliable, and constantly evolving to meet the needs of care providers like us.

On top of that, the Birdie team is simply fantastic. From customer service to events, their passion and commitment to supporting the sector really shines through. They genuinely care about what they do, and it shows in every interaction.

We can’t imagine working without Birdie now thank you for making such a meaningful difference to our service!

— Sherbutt Home Care Services

I'm really fed up with this company. Despite numerous attempts to unsubscribe via direct email and online, emails continue to come. I've not worked for the care company that used Flock|Birdie for over a year now...yes, that's how long I have been trying.

From signing up to Birdie to just a month down the line I only have positive things to say about the company. It is an excellent work tool and the customer service is second to none.