Fetch Pet Insurance Reviews 6,218

The dog I currently have insured with Fetch is the 5th dog I have insured with them going back 20 years now. Fetch has Always provided Perfect service. They honor their policies, communicate clearly &... See more

I've been researching pet insurance for our new Shih Tzu puppy and decided on Fetch and one other insurance provider. After speaking with Aileen Andino, my search was over. She took the time explain... See more

I had a fantastic call with Sarah from Fetch Pet Insurance. She was incredibly knowledgeable and took the time to walk me through everything clearly and thoughtfully. Sarah helped me understand the... See more

Fetch is our first experience in working with pet insurance. We have been impressed with their customer service, ease of submitting claims, and their quick response if more information is required on... See more

You’re better off putting the money in a savings account. I paid close to $3000 over the last 4 years of coverage. When I tried to make a claim that was only about $50 over the deductible, so with the... See more

Very easy to file claims with online tool. My young tom cat almost died and needed surgery, now recovering but will need medications ongoing. Fetch has covered all so far with many thanks. I'd recomme... See more

Amanda,,, amazing !!! Super knowledgeable, super friendly, answered all of my questions,, was an absolute pleasure to work with ,, I have been with tru panion for aprox 15 years insuring our 4 dogs wi... See more

Never had a problem being reimbursed for what my policies cover. Premium is quite expensive and increases every year. But I think it's the same for every insurance company. Easy to fill out cla... See more

My experience is a 5 star because you actually reimbursed me for this knee surgery even though you didn't for my other dog's knee surgery 10 months ago; yes both dogs are covered. Your reasoning for... See more

I’ve had Fetch for a while, but I truly put them to the test when my Great Dane needed emergency care and ended up hospitalized. Dealing with a sick pet is stressful enough, but Fetch made the fin... See more

Princess made everything so much better for me today. I was very frustrated with the app not working and she took care of me and answered all my questions with the most upbeat attitude. She was so p... See more

I had been comparing a bunch of different pet insurance options, and Josh S was honestly the deciding factor in choosing Fetch. He made the whole process feel relaxed and human. He took his time, answ... See more

I researched several different pet insurance companies. It came down to two that offered almost exactly the same thing for the same price. Josh was the tipping point for us to go with Fetch. He was kn... See more

The rates seem fair and reasonable. The reps taking calls seem genuine, non corporate like. My main contact Aileen was amazing. Answering all questions and explaining scenarios. I had a lot of questio... See more

Fetch insurance is a scam company. They make sure your premiums are collected in time. However, upon filing a claim, there denial process is also quick as possible. My pet had an ACUTE kennel cough... See more

My kitty cat had to get surgery to remove stones from his bladder and fetch pet insurance saved me. His costs after staying for 6 days in the vet was just shy of $5,000. They accepted my claim and pai... See more

Jack had surgery for a swollen gland in his mouth from a dog attack that transpired and caused broken teeth that we were not aware of at the time. They reimbursed us the amount agreed upon after deduc... See more

First time purchasing pet insurance. It’s a bit overwhelming when you sign up for quotes and suddenly your in-box is filled with quotes! I was so confused and called the 1st one in my email list which... See more

We received our refund quickly and direct deposited into the account. They made it easy to submit claims and upload medical records and invoices. They updated me during the process so I knew what stag... See more

Karley was wonderful! So helpful and asked lots of questions about our pup just to keep the conversation going. Really impressed with her and with fetch, i wish we had started with fetch instead of tr... See more

Terrible — Worse Than Having No Insurance Fetch Insurance is absolutely worse than having no insurance at all. They do not help in any situation and are only interested in charging the monthly fee.... See more

Submitted 2 wellness claims. Both repeatedly denied. Claimed invoices not paid. Not true. Submitted incorrectly. Not true. Reps were rude and dismissive. Have called 5x. Obviously reps are unab... See more

Waste of money & waste of time. We've been customers for almost a year. Every claim we submitted, they found some excuse or reason as to why it wasn't covered. They push every veterinary medical expen... See more

Most importantly, their premiums are raised annually at a higher rate. At least $40-$50 more a month. I've been with them for 5 years and sorry I picked them. Unfortunately, other insurance compani... See more

I was wracking my brain checking each pet insurance company that would be best for our 6-year old Husky/Shepherd dog, Augie. I had 6 different companies all offering the same, yet different things.... See more

An MRI & spinal tap, a foreign body retrieval surgery, a root canal and an extraction is the list of all of the expensive procedures we’ve been through this year alone. Fetch has given me such a peace... See more

Nadine Van Ness who helped us, answered all our questions even though we may have asked some twice. Happily helped us out with the process. We were not sure about witch Pet Insurance company to go wi... See more

Our cat's premiums went up over 400% in 5 years! We've protected our cat from day 1 with comprehensive insurance and have had very few claims. Now that he is a senior cat and is having some health is... See more

I have used different insurance pet companies and by far Fetch is the most user friendly and helpful. It was always a chore trying to find my claim status, coverage, or other questions with previous c... See more

I have been using Fetch since I adopted my deaf puppy eight months ago, and they are simply wonderful so far has been smooth and submitting claims and very prompt in providing updates. This is a step... See more

Recently submitted a claim for our dog’s TPLO knee surgery. Process for submitting is very straightforward and easy. I was super impressed with how quickly the claim was reviewed and processed. We rec... See more

Beware of all pet insurance , do your homework read everything. Every year your premiums will go up they will always say cause the increase cost of vet care in your postal code ..The more claims you m... See more

While I don't revel in the premium increases (who does?), I certainly understand why. I never really needed the policies while my dogs were younger. That being said, I sure need them now! Great cu... See more

Everyone seemed to jump on board when just recently finally used Fetch. My Yorkie was very sick the bills were piling up into the Thousands. Thank goodness I invested in Fetch. My rep Amy walked... See more

I worked with Lauren today to discuss insurance options for my rescue puppy, Mickey. Lauren was very knowledgeable, informative and helpful. She made my decisions so easy for me! I’d highly rec... See more

I spoke to Aileen Andino when I called to add my two new kittens to my account, since I wasn't sure the multiple cat discount was being applied. She quickly added it and got me set up, then tried to... See more

I talked to Kaitlyn from Fetch to get some advice as to changes I could make to my pet insurance that would help to make it more affordable for me.She gave me some good advice about what I could do... See more

After reviewing many pet insurance policies, I was really impressed with what Fetch offered in terms of coverage. But what truly made the difference—and the reason I chose Fetch—was Pet Advisor Aileen... See more

Your enrollment instructions were clear and concise which is very helpful for us older dog owners. Your cost for insurance on our Cashew dog was in line with what we wanted to spend and the whole pro... See more

Looking into pet insurance is extremely overwhelming and I was not eager to do it, however, with the friendly assistance of Lauren M. I was not only well informed about how it works but inspired to si... See more

Samantha in customer service is AMAZING!! She is the whole reason that my experience was so outstanding! She truly went above and beyond to help me fix an issue with my account! She was professional ,... See more

I sent in claim. I was notified of missing info in atimely manner. I responded and now I am waiting for my approved coverage. My only improvement i can see would be a chat line to be able to ask... See more

Laura was amazing! She went above and beyond to help me, she always so warm, patient, and professional. Every answer she gave was clear, detailed, and full of valuable advice. She made me feel truly s... See more

The agent took as much time as I needed to explain the breed categories, the coverage amounts and payment options for my plans. I hung up feeling well informed and comfortable about the decisions I m... See more

Huge thank you to Sally Leonard. Her kindness, expertise, and follow through is to be commended. We have pet insurance for peace of mind because we love our pets, it's good to know there are wonderful... See more

Amanda was very knowledgeable about the various options and what is covered. She responded to emailed questions quickly, and she was also very friendly and sympathetic to the loss of my last dog. Th... See more

I spoke with Aileen today. She was friendly patient and helpful. She answered all my questions and provided additional information I was unaware of. Her honesty is greatly appreciated. Turns out choos... See more

We spent several days researching different Pet Insurance Companies...narrowing down to Fetch and Best Pet. On paper, both were close, but Fetch seemed more comprehensive (this was not only about prem... See more