Myspotifyplaque Reviews 419

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the high-quality products, often describing them as amazing and exactly what they hoped for. Many consumers highlight the sentimental value of the personalized gifts, noting how well they capture special moments and make for unique presents. People also mention the good audio quality and clear pictures on the products. However, some reviewers report inconsistencies in product quality and issues with orders, such as incorrect details or damages. There are mixed opinions regarding the delivery service, with some experiencing delays and problems with shipping. On the other hand, the customer service receives high praise, particularly the support provided by specific team members, who are commended for their promptness, helpfulness, and dedication to resolving issues.

Based on these reviews

Rated 4 out of 5 stars

appericiated your clean work but it wasnt turn up the way it been advertised. the reveal should be by peeling off the golden paper from the design but itz not given that way and the frame is brok... See more

Rated 5 out of 5 stars

This was for Valentines Day it came 5 days before. I was at first alittle worried because the item had gone out of stock but they quickly restocked it and updated me swiftly. I would also like... See more

Rated 5 out of 5 stars

I bought this for a present for my partners birthday. He loved it!! I absolutely loved the product. They had it shipped quickly, and everything was in perfect condition and looked amazing. Once it arr... See more

Rated 5 out of 5 stars

Have been buying the fridge song plaques for over a year now, my go to present generally as can’t miss. Have not had any issues at all with product quality until last week, I ordered four and one was... See more

Rated 5 out of 5 stars

I'm VERY impressed by their level of professionalism and how quick they are to respond. I had an issue with my order and they responded right away and resolved the problem. I definitely recommend this... See more

Rated 5 out of 5 stars

What a great idea! As my bff & I approach 50 years of being friends, finding new, different, meaningful gifts is sometimes challenging. Putting a favorite photo of us with "our" song was the perfect b... See more

Rated 5 out of 5 stars

Vivian was fantastic - her communication and support was top notch. She truly helped me with a delivery issue, was compassionate and understanding. Because she provided me the correct details the ship... See more

Rated 5 out of 5 stars

The customer service and quality of products from MySpotifyPlaque are top notch. I am a repeated customer and will continue to return as a result of the evolving selection and the timely, quality resp... See more

Rated 5 out of 5 stars

Vivian was excellent, she listened to my problem and communicated with me to come to a resolution. I always felt heard and understood. I am so happy with customer service and I will definitely be ord... See more

Rated 5 out of 5 stars

My husband and I both grew up in an immigrant household and both our upbringings were tough to say the least. Our escape was cartoons and our favourite was, 'Pokemon'. When I saw an ad for chara... See more

Rated 5 out of 5 stars

The items I ordered were of high quality, very presentable and a very cute decor for our fridge and has quality sound on our chosen music, we highly recommend this product. Shipping was fast too and... See more

Rated 1 out of 5 stars

Wouldn’t recommend this company and I wish I would’ve known before ordering. The shipping expectations promised aren’t realistic. Being a gift item for most customers, I think that’s important to know... See more

Rated 1 out of 5 stars

My boyfriend got me this as a sentimental valentines gift we are very upset. The quality is horrible the picture is fuzzy and we can barely make out our own faces. The words are the same fuzzy and blu... See more

Rated 5 out of 5 stars

I had my doubts at first but my Spotify fridge magnet was so much better than what I expected. Definitely op in the extra $5 to get the Bluetooth version, it’s worth it

Rated 5 out of 5 stars

I have never written an online review in my life, so the fact I am writing this says a lot about how great this company's customer service is! I had a fantastic experience thanks to Vivan. I reached o... See more

Rated 5 out of 5 stars

Tne musical photo magnet was everything I wanted. We received a similar magnet as a gift 🎁 and were able to get your website easily through our gift giver.

Rated 1 out of 5 stars

I ordered a gift for Valentine's day and paid extra for expedited delivery. It was supposed to be shipped within 3-5 days and it has not even been completed. I've tried several times to contact the... See more

Rated 1 out of 5 stars

I placed an order a month ago, it was supposed to be delivered yesterday and said out for delivery. Tha post man was here but no package. I checked the tracking and it said "no such number" that is in... See more

Rated 5 out of 5 stars

Ordering my personalised gift was quick and easy. The price was great and it arrived earlier than expected. Quality was better than I had hoped for. Will definitely order again.

Rated 1 out of 5 stars

The product received was incredibly disappointing. Unlike the examples on the website, which looked 3D (and might actually have been, in some cases), I've just wasted £30 on a distorted, and frankly u... See more

Rated 2 out of 5 stars

I give them 1 star for being a real company with a customer service and 1 star for actually sending me a replacement item. Unfortunately both the original broken item and the replacement will be going... See more

Rated 1 out of 5 stars

The Spotify glass picture/calendar had glue running down the glass part and several nicks all over the glass frame itself. There was actually a scratch on the black frame around it, which I would’ve b... See more

Rated 1 out of 5 stars

I ordered a "customized" key chain from this company. First, the order was about a month late. Second it states that it's a customized item, you send them a photo and specify which type of uniform you... See more

Rated 2 out of 5 stars

Card came and my son’s face is hidden by the writing on the card, I didn’t understand why they didn’t move the photo up more (it was a Pokémon style one). Emailed them to see if we can get a new one... See more

Rated 1 out of 5 stars

Terrible. Just absolutely terrible. If you looking to order something, and have them deceive you on what it actually is you are ordering, then go with these chumps. I had ordered what looked to be a 3... See more

Rated 1 out of 5 stars

Wrong color, extremely undersized, could’ve said that the gift box lights and box don’t include a gift box 30 dollars for a piece of plastic. absolute scam do not order from them

Rated 1 out of 5 stars

This place is a scam they take weeks to send your order and when it comes it’s nothing as advertised. Mine came super late , yellow when advertised gold and damaged but they did not find this a hood... See more

Rated 1 out of 5 stars

This company used Uniuni to ship my package when it made it to the US. I didn’t even know my order was coming from China! Uniuni is a HORRIBLE service for delivering packages. They’ve lost my packages... See more

Rated 2 out of 5 stars

Chose the more expensive rang for one of the products and the sound is not clear at all. Other item the photo I sent doesn’t reflect the cartoon image so my son was very disappointed.

Rated 1 out of 5 stars

HORRIBLE EXPERIENCE DON’T WASTE YOUR MONEY!!! I placed an order back in May for a June birthday gift. When I received my order the company put the wrong beat to the song. So I emailed them and they se... See more

Rated 5 out of 5 stars

If you, or someone you love has a favorite song and you KNOW you do. You know the one, the "I can't sit still when I hear it - I simply HAVE TO DANCE" song! The love song that makes your heart soar... See more

Rated 1 out of 5 stars

If I could give a zero star I would!!!! I order something for a birthday gift over a month ago when I received it the song wasn’t correct even with the link sent to them they got it wrong. So I emaile... See more

Rated 5 out of 5 stars

overall experience is good. Was a bit worried in the beginning but got the product as I wanted. The customer service was good. They responded promptly and you can tell they want to do good business.

Rated 5 out of 5 stars

Great quality I was really nervous cause I’ve never ordered from these guys before but the picture came out awesome and it came right on time. Plus audio sounds good too

Rated 1 out of 5 stars

Please tell people the truth for shipping!! 7-9 days has turned into 21 days, a bunch of excuses and I still haven't received my order. This will be the last time I order anything! Ordered it the end... See more

Rated 5 out of 5 stars

Customer Service did everything they could to make sure I was 100% satisfied with my purchase and that it was right!! Communication was ongoing and they let me know that they truly value my business a... See more

Rated 4 out of 5 stars

Was sceptical at first but then I realised the blue plastic look was just a cover, looks amazing and my girlfriend loved it and the keychain.

Rated 1 out of 5 stars

Terrible company. I paid extra to get it quickly. It was supposed to be shipped out within 2-5 business days. Over a week later and it hasn’t been shipped. Nobody is responding at this point. I asked... See more

Rated 5 out of 5 stars

Communication has been great and the response time is fast. My product is getting re-ordered at no cost. Great customer service!

Rated 5 out of 5 stars

Sara was very helpful. She emailed everyday helping me with my product trying to get it working. And then offer to send a new one. Thanks for the great customer service 😊

Rated 5 out of 5 stars

The pictures and music is so clear. Customer service are kind and prompt if any issues. I have purchased more for loved ones.

Rated 5 out of 5 stars

Vivian's attention to resolving an issue with my order was outstanding. She diligently worked with me until my issue was resolved. Definitely would recommend and use this company again.

Rated 5 out of 5 stars

I love their products, and they have GREAT customer service. I definitely recommend them, and I'll be using them again!


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4.1

Great

TrustScore 4 out of 5

419 reviews

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Rated 5 out of 5 stars

Thank you Grace…

It was a pleasure speaking with Grace via email. I was concerned about my order, and Grace provided exceptional customer service. Her response was prompt and explained my order status in detail, with evidence. This proves to me that she is well-versed in the products and services being offered. Good customer service like this with a human approach is the reason why I kept doing business with the company.

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Its a scaaaaaaaam people its a…

Its a scaaaaaaaam people its a worthless junk with no actual quality

You will be embarrassed if you order it be careful…
Just don’t don’t

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful doesn't do it justice

Creating something so personal and heartfelt. So many options
It's different from all the other personalized items I've received in the past. When I got it, I cried. So beautiful. It's one of the most special and meaningful gifts I've ever given. The quality is incredible
I highly recommend. Honestly.
Thank you so much

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible from the start

Horrible from the start was promised by a certain day . Came 2 weeks later. Was put together poorly seems like glued on a flimsy piece of cardboard which was bent. Was missing the figures which was titled museum of us . The whole concept was to look like a museum with figures looking at the photos like they were works of art. But guess what no people. I could have did better by gluing photos in a shadow box and spend less then the $70 I paid. Will definitely never order from here again.

January 30, 2026
Unprompted review
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Rated 5 out of 5 stars

This was for Valentines Day it came 5…

This was for Valentines Day it came 5 days before.
I was at first alittle worried because the item had gone out of stock but they quickly restocked it and updated me swiftly.
I would also like to complement the customer service, they got back to me quickly, double checked if all if my information was correct for shipping and even informed me when it wasn't so I could get my package on time.
I 100% recommend this website for cute gifts for your partner.
My only caution is if you need your gift for a specific holiday/event, order it a month in advance.
I ordered my gift in January and it got here today in February.
Overall the product looks amazing and I am very happy with it✨️

February 10, 2026
Unprompted review
Rated 4 out of 5 stars

appericiated your clean work but it…

appericiated your clean work but it wasnt turn up the way it been advertised.

the reveal should be by peeling off the golden paper from the design but itz not given that way and the frame is broke as well

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

SAVE YOUR MONEY

My boyfriend got me this as a sentimental valentines gift we are very upset. The quality is horrible the picture is fuzzy and we can barely make out our own faces. The words are the same fuzzy and blurry. The acrylic is all scratched right out of the “protective” layer. Holding it with care is not even worth the hassle with the quality it came with. SAVE YOUR MONEY!!

February 7, 2026
Unprompted review
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Rated 5 out of 5 stars

EXCELLENT CUSTOMER SERVICE!!!

I'm VERY impressed by their level of professionalism and how quick they are to respond. I had an issue with my order and they responded right away and resolved the problem. I definitely recommend this company and I'll be buying from them again.

January 31, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. Just absolutely terrible. If you looking to order something, and have them deceive you on what it actually is you are ordering, then go with these chumps. I had ordered what looked to be a 3D printed image of me along with little 3D printed accessories in an action figure packaging. Nope, just a picture of it where they didn’t even get the picture I sent them correct, they forgot my eyebrows. What a piss waste of $60. You’d be disgusted if you seen what they sent me for what I paid. It’s just unreal, and again, dishonest. I post this so no one else has to get taken advantage of, thinking they get something great and wind up with shit. If there is a way to contact the person to make sure it’s not just a little shitty made photo, I would definitely do that, so you don’t wind up wasting your time and money

January 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing

I bought this for a present for my partners birthday. He loved it!! I absolutely loved the product. They had it shipped quickly, and everything was in perfect condition and looked amazing. Once it arrived in Australia, I was having severe difficulty with the delivery team who received my item, but the customer support team (I was in contact with Vicky) was amazing. She was replying straight away to my emails and she put in so much effort to help me receive my order. 10/10 product, 10/10 customer care.

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Vivian was very professional and kind. She helped me in the whole process and instructed me on what to do. She has excellent people’s skills and manage with kindness and professionalism. Thank you!

January 8, 2026
Unprompted review
Rated 2 out of 5 stars

Awful customer service

Card came and my son’s face is hidden by the writing on the card, I didn’t understand why they didn’t move the photo up more (it was a Pokémon style one). Emailed them to see if we can get a new one so you can see my child’s face and no reply, chased up twice and nothing.
Poor customer service

December 11, 2025
Unprompted review
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Rated 1 out of 5 stars

I placed an order a month ago

I placed an order a month ago, it was supposed to be delivered yesterday and said out for delivery. Tha post man was here but no package. I checked the tracking and it said "no such number" that is in fact my address and now my package is being sent back to the sender. I requested a refund as I am very upset but no one will help me.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Customer Support was fantastic

Vivian was fantastic - her communication and support was top notch. She truly helped me with a delivery issue, was compassionate and understanding. Because she provided me the correct details the shipper had not given us, I was able to track the package down the address it was delivered to (the shipper delivered to the wrong address, not the fault of the company at all). Never once did she ever fail to lose patience with me or the situation and because of that I knew we find a solution. Thank you!!! Means a lot to us. The product is amazing - just what we hoped for. It was a gift during a very difficult time for our family and meant a lot to us - so even more special she could assist us with this purchase.

December 19, 2025
Unprompted review

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