appericiated your clean work but it wasnt turn up the way it been advertised. the reveal should be by peeling off the golden paper from the design but itz not given that way and the frame is brok... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Ordering here was the worst decision
Ordering here was the worst decision, it’s been over a month and my order still hasn’t arrived. Even communicating this is very unhelpful. I will never buy from here again.
Thank you Grace…
It was a pleasure speaking with Grace via email. I was concerned about my order, and Grace provided exceptional customer service. Her response was prompt and explained my order status in detail, with evidence. This proves to me that she is well-versed in the products and services being offered. Good customer service like this with a human approach is the reason why I kept doing business with the company.
Its a scaaaaaaaam people its a…
Its a scaaaaaaaam people its a worthless junk with no actual quality
You will be embarrassed if you order it be careful…
Just don’t don’t
Beautiful doesn't do it justice
Creating something so personal and heartfelt. So many options
It's different from all the other personalized items I've received in the past. When I got it, I cried. So beautiful. It's one of the most special and meaningful gifts I've ever given. The quality is incredible
I highly recommend. Honestly.
Thank you so much
Horrible from the start
Horrible from the start was promised by a certain day . Came 2 weeks later. Was put together poorly seems like glued on a flimsy piece of cardboard which was bent. Was missing the figures which was titled museum of us . The whole concept was to look like a museum with figures looking at the photos like they were works of art. But guess what no people. I could have did better by gluing photos in a shadow box and spend less then the $70 I paid. Will definitely never order from here again.
The delivery was initially shown as 5-7…
The delivery was initially shown as 5-7 business days and now it is showing to be delivered in 15 days. If this was known before, I wouldn't have ordered it. Pathetic customer service
This was for Valentines Day it came 5…
This was for Valentines Day it came 5 days before.
I was at first alittle worried because the item had gone out of stock but they quickly restocked it and updated me swiftly.
I would also like to complement the customer service, they got back to me quickly, double checked if all if my information was correct for shipping and even informed me when it wasn't so I could get my package on time.
I 100% recommend this website for cute gifts for your partner.
My only caution is if you need your gift for a specific holiday/event, order it a month in advance.
I ordered my gift in January and it got here today in February.
Overall the product looks amazing and I am very happy with it✨️
appericiated your clean work but it…
appericiated your clean work but it wasnt turn up the way it been advertised.
the reveal should be by peeling off the golden paper from the design but itz not given that way and the frame is broke as well
SAVE YOUR MONEY
My boyfriend got me this as a sentimental valentines gift we are very upset. The quality is horrible the picture is fuzzy and we can barely make out our own faces. The words are the same fuzzy and blurry. The acrylic is all scratched right out of the “protective” layer. Holding it with care is not even worth the hassle with the quality it came with. SAVE YOUR MONEY!!
EXCELLENT CUSTOMER SERVICE!!!
I'm VERY impressed by their level of professionalism and how quick they are to respond. I had an issue with my order and they responded right away and resolved the problem. I definitely recommend this company and I'll be buying from them again.
Terrible
Terrible. Just absolutely terrible. If you looking to order something, and have them deceive you on what it actually is you are ordering, then go with these chumps. I had ordered what looked to be a 3D printed image of me along with little 3D printed accessories in an action figure packaging. Nope, just a picture of it where they didn’t even get the picture I sent them correct, they forgot my eyebrows. What a piss waste of $60. You’d be disgusted if you seen what they sent me for what I paid. It’s just unreal, and again, dishonest. I post this so no one else has to get taken advantage of, thinking they get something great and wind up with shit. If there is a way to contact the person to make sure it’s not just a little shitty made photo, I would definitely do that, so you don’t wind up wasting your time and money
The pictures and music is so clear
The pictures and music is so clear. Customer service are kind and prompt if any issues. I have purchased more for loved ones.
Great product
Plaque was easy to design and order. Arrived promptly and worked great.
Sturdy magnet
Amazing
I bought this for a present for my partners birthday. He loved it!! I absolutely loved the product. They had it shipped quickly, and everything was in perfect condition and looked amazing. Once it arrived in Australia, I was having severe difficulty with the delivery team who received my item, but the customer support team (I was in contact with Vicky) was amazing. She was replying straight away to my emails and she put in so much effort to help me receive my order. 10/10 product, 10/10 customer care.
Excellent
Excellent. Vivian was very professional and kind. She helped me in the whole process and instructed me on what to do. She has excellent people’s skills and manage with kindness and professionalism. Thank you!
Awful customer service
Card came and my son’s face is hidden by the writing on the card, I didn’t understand why they didn’t move the photo up more (it was a Pokémon style one). Emailed them to see if we can get a new one so you can see my child’s face and no reply, chased up twice and nothing.
Poor customer service
Elsie was very prompt with her response…
Elsie was very prompt with her response and handled my situation was resolved in less than a day! This company has gone above and beyond!
I placed an order a month ago
I placed an order a month ago, it was supposed to be delivered yesterday and said out for delivery. Tha post man was here but no package. I checked the tracking and it said "no such number" that is in fact my address and now my package is being sent back to the sender. I requested a refund as I am very upset but no one will help me.
Customer Support was fantastic
Vivian was fantastic - her communication and support was top notch. She truly helped me with a delivery issue, was compassionate and understanding. Because she provided me the correct details the shipper had not given us, I was able to track the package down the address it was delivered to (the shipper delivered to the wrong address, not the fault of the company at all). Never once did she ever fail to lose patience with me or the situation and because of that I knew we find a solution. Thank you!!! Means a lot to us. The product is amazing - just what we hoped for. It was a gift during a very difficult time for our family and meant a lot to us - so even more special she could assist us with this purchase.
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