While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the smooth and seamless process of selling their old devices, from start to finish. Many consumers highlight the excellent service, noting that the company often provides the best buyback quotes. People also mention the ease of payment, with some receiving their money quickly via PayPal or gift cards. Consumers appreciate the value for money, with several reviewers reporting that the company paid them more than the original offer, especially when devices were in better condition than initially described. While opinions on the product and price are varied, the overall sentiment towards the company's service and payment processes remains highly positive.

Based on these reviews

Rated 4 out of 5 stars

Just sold my old phone through this service and the process was smooth from start to finish! I received the promised gift card 36 hours after they received my device. Plus, when I had a quick question... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Gadget Gone. Got a quotes from them and a competitor of theirs to buy my iPhone. Both quoted the same price. Gadget Gone followed up the same day with shipping information. Their... See more

Company replied

Rated 5 out of 5 stars

I was pretty nervous sending my iPhone to a company that was new to me. But GadgetGone responded quickly with their evaluation and price, both of which I thought were reasonable. The same day I accept... See more

Company replied

Rated 5 out of 5 stars

The phones that I sent them were not unlocked and they were super patient waiting for this to occur. The communication with them was great!! I never wondered what was going on with what I had sent.... See more

Company replied

Rated 5 out of 5 stars

I have dealt with GadgetGone for several years now and they are hands down the best. They come through promptly and they treat their customers beyond fair with their offers. At this point, I would n... See more

Company replied

Rated 5 out of 5 stars

Thank you for a truly seamless and smooth transaction. Jessa was very responsive and helpful in making the end to end process extremely easy. I received an initial quote, was sent no-cost shipping lab... See more

Company replied

Rated 1 out of 5 stars

Says they'll give you a good offer, then nitpick tiny scratches to put you down to their "faulty" category so they can give you %20 of that. Quote from their customer service: "Our website mentions... See more

Company replied

Rated 5 out of 5 stars

Out of the hundreds, I would say if you want the easier softer way without taking a financial loss, these are your people. They streamline the process, which is easy and straightforward, Customer Se... See more

Company replied

Rated 5 out of 5 stars

I have sold devices to Gadget Gone 2 or 3 times, and they have never disappointed. The service is excellent and their buyback quotes are usually the best by far. The process is so easy! Their custom... See more

Company replied

Rated 5 out of 5 stars

They will even buy a network locked phone. Not many placed offer this. I wanted to share my recent experience with Gadget Gone, and I must say, it was absolutely fantastic! They went above and... See more

Company replied

Rated 5 out of 5 stars

I sold two iPhones to Gadget Gone and couldn’t be happier with the experience. Super easy, I filled out the form online, received a quote instantly, I shipped the phones and within a few days I receiv... See more

Company replied

Rated 5 out of 5 stars

I’ve used gadget gone dating back to 2023 and I have nothing bad to say about these guys!! Fair pricing solid wait times. Great service!!!! Highly recommended. Whatever you do manufacturer / carrier (... See more

Company replied

Rated 5 out of 5 stars

I was skeptical of Gadget Gone at first, but after my daughter had a positive experience sending in her old iPhone, I gave it a try. I submitted two VERY old items: an iPhone and Apple Watch. After ev... See more

Company replied

Rated 5 out of 5 stars

What a great company! Not only do they offer great prices for your devices and quick turnaround payment plans, they are seriously the nicest and most communicative buyback company I have worked with.... See more

Company replied

Rated 5 out of 5 stars

I sent in a Flawless Xs Max with 91% battery and offered $161 after being delivered I had to wait 9 days before they checked it out. But during those 9 days i started seeing negative reviews about G... See more

Company replied

Rated 5 out of 5 stars

Everyone I've dealt with have been professional and kind. Customer service is top notch. This company is honest. Lets me know when I have undervalued my trade ins and changes the pricing to reflect... See more

Company replied

Rated 5 out of 5 stars

Gadget Gone has been providing me the best value & customer service. Whenever I need trade in my phones, they are able to provide me the best offer while also providing updates throughout the whole... See more

Company replied

Rated 5 out of 5 stars

I thought my iphone16 was unlocked and it wasn’t. Jess walked me thru the process and made a difficult time with my ex cell phone provider so much easier. Her help was greatly appreciated. Also GG gav... See more

Company replied

Rated 1 out of 5 stars

Crooks liars and thieves. That's the backbone of this company. Please avoid this company, the will lure you in witeh high trade ins and create an illusion for you and while you wait forever they exp... See more

Company replied

Rated 5 out of 5 stars

Tony from GadgetGone is the most amazing customer service representative I have had in a long time. Great at communicating, very patient with my mistakes, pricing was the best around, helpful service,... See more

Company replied

Rated 1 out of 5 stars

Don't use these guys for your trade in. Go to ItsWorthMore. They offer more and don't screw you over by coming up with bogus reasons to lower their offer. I've traded & sold hundreds of devices — neve... See more

Rated 1 out of 5 stars

Complete scam! I shipped them a Galaxy S22 Ultra in good condition. When they received it they claimed the front camera didn’t work and the back camera lens was missing. Then proceeded to offer me 48... See more

Rated 1 out of 5 stars

I want to share my unfortunate experience with this company. They stole my phone and sent me back a damaged device instead of returning my original. I have video evidence showing the condition of my... See more

Company replied

Rated 5 out of 5 stars

I would definitely recommend Gadgetgone, I sent my iPhone 14. Two days later I get an email confirming amount and the following day I got paid via a gift card. Super easy and fast service, will defini... See more

Company replied

Rated 5 out of 5 stars

Gadget Gone, by far was the most generous when it came to giving me the most value for my phone.. what they offered me , compared to other top companies showed me that this company was more about maki... See more

Company replied

Rated 5 out of 5 stars

Gadget Gone is an excellent solution for safely disposing of older electronics. I’ve used their services twice now for a variety of items, including Apple Watches, iPhones, and iPads, and I’ve been th... See more

Company replied

Rated 5 out of 5 stars

I sent the GadgetGone two used iPhones in January and February. Each time, after I entered information about the phones, I received a price quote and a shipping label (paid by GadgetGone, which is nic... See more

Company replied

Rated 5 out of 5 stars

My experience with Gadget Gone was simple and efficient. Selling my old electronics was quick, and I dot a fair price with no hassle. It's a convenient option for anyone looking to recycle or sell gad... See more

Company replied

Rated 5 out of 5 stars

I'm not gonna lie: I am very unhappy with the amount I got for my Samsung Galaxy Z Flip4, but it's not Gadget Gone's fault. I bought the phone for $250 on Mercari without checking to see if the... See more

Company replied

Rated 5 out of 5 stars

GadgetGone is awesome! I have been selling my used electronics on eBay or similar sites for many years. Gadgetgone pays you nearly the same amount as what you would make selling directly but there is... See more

Company replied

Rated 5 out of 5 stars

This was my first time using this company to sell them 2 of my old phones. The initial selling process/form was easy and fast. I received constant emails with updates and when I reached out to them fo... See more

Company replied

Rated 5 out of 5 stars

I moved to Hawai'i and had many old devices to get rid of. I decided to use GadgetGone, and I was extremely pleased with the results. I love the fact that they pay for shipping (esp. since I live in... See more

Company replied

Rated 5 out of 5 stars

Any apprehension or uncertainty about using Gadget Gone can be set aside and forgotten! The staff are patient, understanding and more than fair in their valuation of devices. I am very satisfied wit... See more

Company replied

Rated 4 out of 5 stars

I sold a used gadget to Gadgetgone and had a good experience overall. I'd rate them 4 out of 5 stars. The payment was processed fairly promptly after they received the item. Communication with Gadgetg... See more

Company replied

Rated 5 out of 5 stars

Selling my used iPad to Gadget Gone was straightforward. The price I was paid matched a fair evaluation of the device's condition. Gadget Gone clearly details what state a device must be in to qualify... See more

Company replied

Rated 4 out of 5 stars

From my initial contact to payment, everything went very smoothly. I was quite surprised when they paid me nearly $50 more than their original estimate because they found my phone to be in excellent c... See more

Company replied

Rated 5 out of 5 stars

The company was excellent! Not only did I get the amount they promised for my cell phone, they said my phone was in better condition than described! I received even more than I thought! I would recom... See more

Company replied

Rated 5 out of 5 stars

I sent in my iPhone 11, was immediately assisted by Jessa P the same day it was received and she not only worked with her Pricing Team on ensuring that I would receive the comparable trade-in value fo... See more

Company replied

Rated 5 out of 5 stars

Although being cautious with selling my spare phone, I was pleased by the constant communication and updates I was given. They were straight forward and honest and the turn around time was quick. Will... See more

Company replied

Rated 5 out of 5 stars

My experience with Gadget Gone was fantastic. They paid me more for my phone than the original offer. They said the phone was in better condition than I had described. I was very pleased! The Custome... See more

Company replied

Rated 5 out of 5 stars

My experience with Gadget Gone has always been simple and easy from start to finish. Their customer service is exceptional, and they go above and beyond to meet your needs. I recommend them to everyon... See more

Company replied

Rated 5 out of 5 stars

Found the process to sell my old iPhones very simple, fast and efficient with a good and fair price. Searched a lot of other companies that provide the same service but found GadgetGone to be one that... See more

Company replied

Rated 5 out of 5 stars

Customer service is excellent! Prompt, friendly communications and a fair price for the device is offered. The check for the agreed upon amount came promptly too. I recommend this company for selling... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

GadgetGone is a cell-phone recycling business that specializes in offering top dollar offers for used iPhones.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and honest

The service was very easy and they were also honest about the fact that my devices were in better shape than I had stated and priced it fairly.

January 25, 2026
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Haven,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Advertisement
Rated 5 out of 5 stars

Great experience

The phones that I sent them were not unlocked and they were super patient waiting for this to occur. The communication with them was great!! I never wondered what was going on with what I had sent. Great experience!!! I would highly recommend and if I ever have another gadget to get rid of - they will be my first choice!!

February 4, 2026
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Melissa,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Gadget Gone offered more than Apple…

Gadget Gone offered more than Apple trade in. My transaction went smoothly and I received my payment quickly.

January 21, 2026
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi SC,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Easy

Received my quote, dropped the package (phone) off at USPS, and got paid. Easy and Efficient!

January 27, 2026
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Mark,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Excellent and quick service

Excellent and quick service. Amount paid as estimated .

January 14, 2026
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Ani,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Advertisement
Rated 5 out of 5 stars

Always a great experience

This is the fourth time I've sold an iPhone to them in 6 years. Each time it's been a great transaction. Easy to get a quote, good communication, fast response, and quick payment. Keep up the great work!

January 9, 2026
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Stephen,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

I highly recommend Gadget Gone

I highly recommend Gadget Gone. Got a quotes from them and a competitor of theirs to buy my iPhone. Both quoted the same price. Gadget Gone followed up the same day with shipping information. Their competitor took 3 days. Gadget Gone then sent me a follow up email a few days later telling me that after evaluation, they were paying almost 4 times more than their quote. Payment was easy. Really honest.

January 15, 2026
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Ken,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 4 out of 5 stars

Things went smoothly until it was time…

Things went smoothly until it was time to pay me and that took a bit of work but in the end they paid and it was a few dollars more than originally quoted. I would use them again.

January 6, 2026
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Lisa,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Iphone 17 pro max trade in

Easy-to-use trade in process. Fast to inspect trade in and issue payment.

January 5, 2026
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Tung,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Advertisement
Rated 5 out of 5 stars

Easy process for selling my iPhone Air

Easy process for selling my iPhone Air. Quote I was offered was fair. Payment was remitted as promised 2 days after the device was delivered to them. They use Tipalti for the bank transfer payments which is secure. Would use again in the future.

January 11, 2026
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Jackson,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

I love the

I love the. IPhone 17

January 2, 2026
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Rajon,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

I was pretty nervous sending my phone

I was pretty nervous sending my iPhone to a company that was new to me. But GadgetGone responded quickly with their evaluation and price, both of which I thought were reasonable. The same day I accepted their offer, they had my funds (digital gift card) emailed from a third party named Prizeout. I was again rather nervous about whether that was a legitimate company, and whether my digital gift card would really work. I was really pleased when the gift card transactions worked smoothly at my chosen retailer. I recommend GadgetGone as a reliable company, and I would certainly use them again.

October 22, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi M,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 1 out of 5 stars

Absolutely a racket

Absolutely a racket. Do not use them. I sent in a phone without any damage. They send back a very low offer for it. I asked for photos. They sent me a photo of a severely cracked camera lens—that did not exist when I wrapped it and sent it off. How do I know? Because I took a lens wipe to it, the back of the phone, and the screen before I sent it in!) And because I asked for photos, they were like oh hey! We don’t want to lose you so we’ll raise the offer by $13 (from $21 to $34. The original estimate was $64.)

December 16, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Bait & switch SCAM company

Bait & switch SCAM company. Sold my Iphone, online quote was 25% higher than what they paid.
Will never use them again. DISHONEST group.
Will never trust them again

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Gadget Gone was…

My experience with Gadget Gone was simple and efficient. Selling my old electronics was quick, and I dot a fair price with no hassle. It's a convenient option for anyone looking to recycle or sell gadgets.

December 2, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Jenna,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Yin at GadgetGone went above and beyond…

Yin at GadgetGone went above and beyond to get me the most cash back for my old iPhone. Definitely will be using them the next time I need to trade in my device.

November 5, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Dillon,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

The company was excellent

The company was excellent! Not only did I get the amount they promised for my cell phone, they said my phone was in better condition than described! I received even more than I thought! I would recommend this company to anyone interested in getting a buy back of their cell phone.

November 14, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Robin,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Advertisement
Rated 1 out of 5 stars

Terrible experience!!!

Terrible experience! They quoted me $33 for my cell phone then falsely claimed that it had a "ghost image" and revised their offer to only $5. I had to submit two separate demands that they return my device before they finally agreed to return it. Afterwards, too late, I found out that they have MANY negative reviews on Reddit and elsewhere (but for some reason not very many on Trustpilot.) Many users have made similar claims to mine of shady business practices, saying that their offers were drastically downgraded because of non-existent damages. If I could give them zeros stars, I would.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

What a great company

What a great company! Not only do they offer great prices for your devices and quick turnaround payment plans, they are seriously the nicest and most communicative buyback company I have worked with. I love how personal and responsive their staff is. I highly recommend them over and over!

November 4, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Jess,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

The best company to work with

Everyone I've dealt with have been professional and kind. Customer service is top notch. This company is honest. Lets me know when I have undervalued my trade ins and changes the pricing to reflect the accurate amount. I will never go elsewhere.

October 28, 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Tiff,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look