Mochi Health Reviews 14,932

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the staff's knowledge, compassion, and thoroughness, highlighting that they feel genuinely cared for and listened to. People feel supported throughout their treatment, with providers and nutritionists offering unmatched support. Consumers also value the user-friendly experience, noting the ease of navigating the website and the availability of helpful tools. The service is frequently described as professional, responsive, and reliable. Many reviewers praise the speed of medication delivery and the excellent temperature-controlled packaging. Some reviewers have mixed feelings about the customer and delivery service, while others appreciate the on-call availability and direct access to physicians. Overall, individuals feel that the company cares about their patients and provides great service at an affordable price.

Based on these reviews

Rated 5 out of 5 stars

So far so good. Signing and getting my first appointment up was easy. The virtual appointment was went smoothly. My provider was thorough and talked me through everything. I was able to transition fro... See more

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Rated 5 out of 5 stars

I am so happy that I finally found a trustworthy provider. Mochi Health has delivered perfectly thus far and I am thrilled. My initial appointment was flawless and Doctor was EXACTLY on time. I just r... See more

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Rated 5 out of 5 stars

I can’t say enough great things about my experience with Corin DeChirico. From the moment our session began, I felt genuinely cared for, listened to, and respected. I never felt rushed, and every con... See more

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Rated 5 out of 5 stars

The support from the providers and nutritionists has been truly unmatched. I feel confident and secure in my decision to start treatment, knowing I’m supported every step of the way. Their team makes... See more

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Rated 5 out of 5 stars

My Dr. was amazing. He cared more than any other doctor I have encountered- he asked questions, and helped me problem solve. I felt seen and heard, unlike most doctors that seemingly don't take time t... See more

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Rated 5 out of 5 stars

Lots of great tools, Dr visit was very thorough- not like other telehealth services. She really listened, explained everything in detail, and she took my individual health into consideration. My meds... See more

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Rated 5 out of 5 stars

Dr. Hu took his time explaining the process and answering any questions we had about the medication. He was thorough and kind. My daughter was nervous and he helped her feel more comfortable moving fo... See more

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Rated 5 out of 5 stars

Just signed up and got the first set of meds. Doc was excellent. Fedex delayed the 2 day delivery to 5, but had great packaging.. meds still at 40f. Spoke with pharmacist to confirm meds were good.... See more

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Rated 5 out of 5 stars

Mochi works well for me. The Dr. I use is great, she is attentive, responds to my questions and gives me honest feedback. She seems to care which is really nice considering I have never actually seen... See more

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Rated 5 out of 5 stars

Mochi has made my own journey amazing. As it was recommended to me by my sister in-law, I recommend it for all those who want to take charge of their own wellbeing. I have received phenomenal support... See more

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Rated 5 out of 5 stars

Came here because it was highly recommended on Reddit R/Semaglutide. I was able to get an appointment within the week to talk with a provider about medication. She was very knowledgeable about what my... See more

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Rated 5 out of 5 stars

Telehealth visit was prompt and comfortable. Provider was friendly and informative, asking good questions. Product arrived quickly in excellent temperature controlled packaging. I would only add that... See more

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Rated 5 out of 5 stars

Been on mochi semiglutide for about 3 months. Easy easy!!! Have lost almost 30 lbs and feeling great! Care team is excellent! Meds always on time and having a little nausea usually day after shot... See more

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Rated 5 out of 5 stars

With so many online health sites selling GLP-1s, one must be careful to choose the right provider. Upon spending hours exploring many websites and reading reviews - some of which were less than stella... See more

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Rated 4 out of 5 stars

I appreciate the on-call availability. I had questions on my meds and was able to quickly speak to someone immediately. My Dr was very thorough although I felt a bit rushed. I was asked if I had any q... See more

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Rated 5 out of 5 stars

This service is affordable and provides great service. I love having direct access to my physician whether it's through chat or video conference. It's also nice to have direct access to a dietitian. T... See more

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Rated 5 out of 5 stars

My delivery experience was excellent. My item was handed directly to me at the door, and the entire process went smoothly. The email and website were both very easy to navigate. My nurse practitioner... See more

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Rated 5 out of 5 stars

This organization and medical provider have been wonderful and great to work with. This medication has changed my life for the better and I will be forever grateful for that. Dr, Elizabeth Klenk i... See more

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Rated 1 out of 5 stars

Reading customer reviews, I can say I totally agree with what MIKAYLA PLYMOUTH wrote in her review. Everything she said is a carbon copy of my experience with this company. They tell you in your tel... See more

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Rated 1 out of 5 stars

I specifically joined Mochi for a specific provider. They marked the provider as unavailable even though the provider was next to me and showed me their open availability. As soon as I discussed this... See more

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Rated 5 out of 5 stars

Adorable & simple. I started my journey with a weight loss clinic that emailed me they were closing before my appointment even happened. I was stressed to find the semaglutide at the same lower rate... See more

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Rated 1 out of 5 stars

Your fees include monthly medication and unlimited doctor visits. The nurse practitioner is fine, the nutritionist rushes and talks the entire visit, like a rehearsed pitch. The shipping of medication... See more

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Rated 5 out of 5 stars

I really enjoyed speaking with Dr. Patel. She was thorough and very understanding of my situation with weight struggles. She gave me a clear path to follow and highly recommended strength training to... See more

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Rated 5 out of 5 stars

My daughter referred me to Mochi because my health insurance doesn't cover weight loss medicine anymore, which is ridiculous. I did my due diligence and decided to join and so far it's been great. I... See more

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Rated 5 out of 5 stars

Amazing experience!. Coming from trying LifeMD where they take a week to get back to you for one question, the Dr spent 3mins with me and was 5mins late. Mochi exceeded my expectations. My Dr was on t... See more

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Rated 5 out of 5 stars

My doctor, Dr. Talbert, is wonderful. He isn’t like some docs who just treat u like a #. He is considerate, very knowledgeable, his replies are immediately. My Mochi experience has been wonderful & I’... See more

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Rated 5 out of 5 stars

Dr.Keyana Varnado has giving me a really good experience with mochi .She is very understanding and realistic.I was very saddened to find out she is no longer in my district after returning after a bre... See more

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Rated 5 out of 5 stars

Meaghan is an informative and compassionate professional that I trust and I am so happy to have her here to help me on my weight loss journey. She gives me all of the information I need to make educat... See more

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Rated 5 out of 5 stars

My visit with Dr. Alan exceeded expectations. She is professional, articulate, warm and engaging. Every question was answered, and a plan was developed to address my goals. I am thrilled to be teaming... See more

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Rated 1 out of 5 stars

Terrible bot chat communication. If you try for insurance approval and it is denied, your prescription will just sit there. There is no follow-up. Chat bots cannot support answering inquiries. Will no... See more

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Rated 5 out of 5 stars

The doctor is very attentive. I didn't have to wait long for an appointment. Mochi Health staff responded quickly to my text messages through the portal. The medication came overnight with everything... See more

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Rated 5 out of 5 stars

I had to call customer service on February 3, 2026 as my medicine delivery via Fed Ex was held up in another state and not moving. I spoke with Hannah who was absolutely fantastic. She investigat... See more

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Rated 5 out of 5 stars

My doctor appears to care about my individual health. He doesn't make me feel like I'm just another patient to get through. He wants me to stay at a dosage as long as it's working, where my daughter... See more

Rated 4 out of 5 stars

Takes awhile to get initial medicine. Had consult call on 1/3. Unfortunately, will not receive medication until after 1/20. Messaged care team about delay and was told to call customer support. Hopef... See more

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Rated 5 out of 5 stars

Dr Tan was super great. She spent extra time with me on my consultation really trying to understand my needs and desired outcome. She didn't just want a quick fix but lifetime results. She also really... See more

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Rated 5 out of 5 stars

I liked my appt with Alicia because she listened to me and my needs at this time. She gave good direction in how to use compounded medication. She also demonstrated how to use syringe vs insulin pen I... See more

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Rated 4 out of 5 stars

My initial chat was only 15 minutes ; totally understand how busy you all are but if my neighbor hadn’t COMPLETELY SOLD me on MOCHI Health vs the other less expensive company (no membership fees) I wa... See more

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Rated 5 out of 5 stars

Emily was very thorough and I really had no questions. After my medicine arrived I had some questions and confusion about the dosing I did send Emily a message and I'm waiting for a response back. I d... See more

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Rated 1 out of 5 stars

What went wrong? Let's make the list short and ask the question: WHAT WENT RIGHT? The prescriber interview and Nutritionist consultation. Everything else went wrong. Customer service, Fulfill... See more

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Rated 5 out of 5 stars

I joined Mochi about 7 months ago and haven’t had a negative moment since day one! My doctor, Suzanne McGee, is amazing! She is communicative, welcoming, caring, considerate, and extremely informative... See more

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Rated 5 out of 5 stars

I had an excellent visit with Wanda Averhart. My appointment was scheduled, and the video call was smooth with no issues. Averhart was professional, attentive, and took the time to listen to my con... See more

Rated 2 out of 5 stars

This company has deceptive practices. They charged me $200 every quarter which was not stated in the beginning and then when I canceled it they failed to fulfill at least the prescriptions they ow... See more

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Rated 5 out of 5 stars

This is my second round with Mochi. The first time I loss over 65 lbs using the compound shot. This is the best results I've had in the 40 yrs of dieting I had other than having gastric bypass surgery... See more

Company replied


Company details

  1. #31 of 61 best companies in Weight Loss Service

About Mochi Health

Written by the company

Healthcare has a history of framing weight loss as a moral failing rather than a complex health issue. Mochi Health is here to change that.

We recognize that every body is unique, and care should be, too. GLP-1 medications like semaglutide and tirzepatide have transformed weight loss. Our network of board-certified physicians and registered dietitians will support your personal journey every step of the way.

Thousands of Mochi reviews show how we're helping people reach their weight loss goals and working towards healthier lives together.

Our free online questionnaire only takes a few minutes and will let you know if Mochi Health is right for you. Check out joinmochi.com.

If you're already a Mochi Health member, leave us a review!

Mochi Health is LegitScript certified and available in all 50 U.S. states and Washington, D.C.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
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Rated 5 out of 5 stars

My meds are always on time

My meds are always on time. I’ve not once had a delay. I am losing weight regularly and have not been forced to go up in dosage. I am almost ready for maintenance.

February 11, 2026
Rated 5 out of 5 stars

So far so good

So far so good! Provider is friendly and knowledgeable.

February 11, 2026
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Reply from Mochi Health

We're happy to hear that the provider is friendly and knowledgeable. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

My doctor was knowledgeable and…

My doctor was knowledgeable and listened to my concerns

February 6, 2026
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Reply from Mochi Health

We're glad the doctor's knowledge and attentiveness addressed your concerns. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Great Physician

My doctor is willing to explain the medications, the exercises and other components of this lifestyle change.

February 11, 2026
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Reply from Mochi Health

We're happy to hear that the doctor is thoroughly explaining the medications, exercises, and other aspects of your lifestyle changes. Thank you for your feedback.

Rated 5 out of 5 stars

So far they have been surprisingly…

So far they have been surprisingly prompt on notices and getting back to me when I have questions which is very helpful

February 11, 2026
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Reply from Mochi Health

We're happy to hear that you've received prompt notifications and responses to your questions. It is very helpful for us to know. Thank you for your feedback!

Rated 5 out of 5 stars

My provider was very attentive and…

My provider was very attentive and answered all of my questions. She explained everything so I could understand it.

February 2, 2026
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Reply from Mochi Health

We're happy to hear that your provider was attentive and answered all of your questions! We appreciate you sharing that everything was explained clearly.

Rated 5 out of 5 stars

My provider is great

My provider is great. He gives me good feedback and answers all my questions.

February 11, 2026
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Reply from Mochi Health

We're so happy to hear that your provider gives good feedback and answers all of your questions! We appreciate you sharing.

Rated 4 out of 5 stars

New Experience!

I have just started with the program a couple of days ago. I’m so happy with great expectation! I’ll keep you posted!

January 27, 2026
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Reply from Mochi Health

We're happy to hear that you're enjoying the program and have great expectations! Thank you for sharing your initial thoughts, and we look forward to your updates!

Rated 5 out of 5 stars

The doctor was very professional…

The doctor was very professional explain everything to me and even suggested for a meal plan since I have zero time on my hand which made me excited that I will have a great result.

February 11, 2026
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Reply from Mochi Health

We're happy to hear that the doctor professionally explained everything and suggested a meal plan. We're glad you're excited about achieving great results! Thanks for your feedback.

Rated 5 out of 5 stars

easy to schedule appointments

easy to schedule appointments - good experience with MD visit

February 11, 2026
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Reply from Mochi Health

We appreciate you sharing your feedback. We are happy to hear that scheduling appointments was easy and that you had a good visit.

Rated 4 out of 5 stars

Knowledge about the company

I had a great experience, especially being informed about the knowledge of the product.

February 6, 2026
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Reply from Mochi Health

We're glad you found our product knowledge helpful and that you had a great experience. Thank you for your positive feedback!

Rated 5 out of 5 stars

Excellent communication overall excellent service!

Excellent communication overall and quick responses and explanations and love the chat feature 24 / 7 and customer service is available as well! My Doctor was wonderful in the initial meeting and then I had to message them with a question and they got back to me within 24 hours!(actually less)!

February 6, 2026
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Reply from Mochi Health

We're happy to hear that you found our communication excellent and appreciated the 24/7 chat feature and customer service. We're also glad your doctor was wonderful and responsive to your questions. Thank you for your positive feedback!

Rated 5 out of 5 stars

I'm excited

The process was easy! My doctor answered all my questions clearly and was professional & very kind. I'm excited I'll be receiving my shipment tomorrow already woo hoo! I'm looking forward to talking to my nutritionist next

February 8, 2026
Unprompted review
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Reply from Mochi Health

We're happy the process was easy and your doctor answered all your questions clearly, professionally, and kindly. We're excited you'll be receiving your shipment tomorrow and look forward to your nutritionist appointment!

Rated 5 out of 5 stars

Customer and medical care experience

My experience with customer care and patient care has been great. The medical staff answer all questions thoroughly and make good recommendations about my journey.

February 5, 2026
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Reply from Mochi Health

We're happy to hear that you had a great experience with customer care and patient care. It's wonderful that our medical staff answered your questions thoroughly and made good recommendations.

Rated 5 out of 5 stars

Better than the others

I appreciate having a more one on one approach to the GLP 1 journey. I felt more taken care of by the provider and system as a whole.

February 5, 2026
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Reply from Mochi Health

We're happy to hear that you felt supported on your GLP 1 journey. It's great to know our approach made you feel taken care of by our team and system.

Rated 4 out of 5 stars

My first provider and I seemed to have…

My first provider and I seemed to have conflict… I requested a new provider and couldn’t be happier!
I had to skip a whole week due to surgery … so no weight loss … yet ! But I’m optimistic with the help of my provider and I have an upcoming nutrition appointment…

February 5, 2026
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Reply from Mochi Health

We're happy to hear that you're more comfortable with your new provider! We appreciate your optimism and are here to support you through your nutrition appointment and weight loss journey after your surgery. Thanks for your feedback.

Rated 5 out of 5 stars

The doctor was awesome

The doctor was awesome, and the process was easy.

February 6, 2026
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Reply from Mochi Health

We are so glad to hear that you had an awesome experience with the doctor and that the process was easy for you. Thank you for your positive feedback!

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