I have been a RO patient for a few years for a few other issues. When my doctors suggested weight loss medication and my insurance declined the coverage, she recommended going to a local GLP-1 provid... See more
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Company details
Written by the company
Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Contact info
United States
- (833) 679-1470
- [email protected]
- ro.co
Replied to 68% of negative reviews
Typically replies within 1 week
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The customer service is horrendous
The customer service is horrendous. I feel they are stalling sending the medication to charge me $145 per month. So far, I have hit nothing but constant obstacles. Another mistake and I'm canceling and asking for a refund.
Worst company ever
Worst company ever, ripoff with their fake doctors and overpriced scams. I wish I can find a way to shut them down.
As with several others - Bad Billing Practices
As with several others, deceptive pricing practices. I will not recommend this business. They should learn that one Opps wipes out all the atta boys, and in these times, people online have an extensive audience. They should consider whether the deception is worth the negative advertisement.
When you say you'll get back with me…
When you say you'll get back with me you do.
Easy ordering and reasonable cost
Exceptional guidance and follow up
Exceptional guidance and follow up. Easy to follow educational opportunities through videos.
So far everything has been great!
So far everything has been great. I just started this "journey" and have been nervous about starting any kind of GLP, but the people at Ro are very communicative and have been great about easing my anxious thinking about the process. They are very quick to communicate and seem to care and want to be included in my experience!
RO.CO LIARS TO LOOK GOOD ON TRUST PILOT
THIS WAS MY TRUST PILOT REVIEW:
my 3rd month shipment was delivered by FedEx into a snowbank 100 feet from my front door. The medication was covered by our service department when they plowed the street. Two days later I realized that the package was out there in the road-salt bank in 10degree weather. I didnt' feel comfortable shooting myself with potentially frozen medication so I requested that a new batch be sent out. "RO" said they were sorry for the inconvenience, but would do nothing about it except charge me another $349 to send out another batch. I refused to pay and cancelled my account. Bad customer service.
THIS WAS ROs RESPONSE
Reply from Ro Jan 30, 2026
Hi there, we're sorry to hear this was your experience - this is not the service we aim to provide. We would appreciate the opportunity to investigate this further and see how we can help. We're sending a request for more information.
LIARS: THEY NEVER ATTEMPTED TO GATHER ANY ADDITIONAL INFORMATION FROM ME. I HAD NOT ONE REQUEST. FIRST OF ALL, THEY HAD ALL THE INFORMATION TO BEGIN WITH, BUT DID NOT FEEL THE MEDICATION WHICH SHOULD NOT BE FROZEN ACCORDING TO THEIR DIRECTIONS WHICH WAS LEFT FOR TWO DAYS IN A SNOW BANK IN 10 DEGREE OHIO WEATHER THAT I PAID $349 FOR WAS WORTH REPLACING. THEIR SHIPPING COMPANY DID IT, NOT ME. BUT THEY LIED ABOUT CONTACTING ME TO RECTIFY AND THEY SIMPLY SAID THEY WOULD BE HAPPY TO SEND ANOTHER SHIPMENT FOR ANOTHER $349
Thieves
Thieves, hidden fees I wasn’t aware of, been charged more money than advertised. I gave them 5 stars but downgraded because they tried charging my credit card twice in less than two weeks. Plus I never received the pen injections like you should,so I question how legitimate is the medication. Please don’t fall for the scam. I’m sure there are other companies with better prices and legit medicine
I had attempted to access other GLP-1…
I had attempted to access other GLP-1 companies and found Ro to be the easiest, fastest and most thorough of online companies. Their education material is excellent as well as their personal service.
Quick delivery
I'm amazed at how quickly it was processed, shipped and delivered to me. I thought I'd be waiting at least a week or more. The price was reasonable (well as reasonable as it can get with prices being so high on everything these days). And you have the option to cancel at any time ... No strings attached. Knowing you have specialized tools to use online is a huge help as well. I'm so excited to get started on my weight loss journey. Lets hope that in the future, the price can be negotiated so that even more people have access.
This company advertised $149 a month…
This company advertised $149 a month prescription and that's not correct. When I got to my plans the lowest was for $199 and that was only for the first month or two. The advertising is very deceptive. Would definitely not recommend. They want you to pay the $45 up front before they even tell you what plans to choose from. DO NOT USE THIS COMPANY.
This company is very easy to deal with!
Super responsive!!
Super responsive!!! They take all the information in and answer questions throughly and promptly. Quick to ship and items arrive safely. Easier than trying to contact a Dr and make an appt and then wait for appt. Etc.
Your product works great for me!
Great communication and service
Great communication and service. They make it easy to understand and clear without confusion or skepticism.
Will not return $49 membership. Did not sign up for prescriptions.
They are scammers. Took my 49.00 membership fee. There’s zip bound is $300 a month. Get cheaper elsewhere. Ask for my membership back. $49. They wouldn’t give it back. Never signed up for any prescription. And they still kept my money. Do not use RO. You can’t find out the price of their prescriptions until after you pay them $49 and then they won’t give it back. Scammers.
Ro makes process easy
Ro makes process easy, from health questions, to order selection, and purchase execution.
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