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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the ease of the online consultation process and the support received from providers, who are often described as supportive and focused on understanding individual needs. Some consumers have found the products effective, highlighting quick results and satisfaction. The follow-up and support from the company are generally well-received, with reviewers noting prompt responses and a sense of being well-cared for. A few reviewers mention the convenience of the service, particularly in managing insurance approvals and prescriptions. However, a number of consumers express concerns about pricing transparency, with some describing it as deceptive. The monthly membership fees, separate from medication costs, are a point of contention for many. Some reviewers report unexpected charges and difficulties in obtaining clear cost information upfront. There are also complaints about communication issues, including slow customer service and challenges in getting timely responses. A few reviewers have experienced issues with medication delivery and discrepancies between advertised and actual costs, leading to frustration.

Based on these reviews

Rated 5 out of 5 stars

I have been a RO patient for a few years for a few other issues. When my doctors suggested weight loss medication and my insurance declined the coverage, she recommended going to a local GLP-1 provid... See more

Rated 1 out of 5 stars

Not a good experience at all, 1st the pricing is deceptive, $145 / month for them to ask you a few questions about how youre feeling, $199 per month for the shots, $45 for initial account set up. THEN... See more

Rated 1 out of 5 stars

Pricing is deceptive. The membership fee of $145 per month does NOT include the medications. Medications start at $199 per month for the minimum dosage. Apparently when increasing dosage the fee... See more

Rated 5 out of 5 stars

The entire experience with Ro was incredibly easy. The doctor consultation was 100% online and stress-free—no awkward waiting rooms or long appointments. Once the shipment arrived, the Sparks treatmen... See more

Rated 1 out of 5 stars

It’s very deceiving you have to pay a monthly membership, which does not include anything towards medication. I signed up thinking the medication was included because it wasn’t clear. I canceled withi... See more

Rated 5 out of 5 stars

Knowledgeable and experienced staff. My provider has been very supportive and useful with options. Nothing has Been sold nor forced . These people genuinely care about my health and my enjoyment of li... See more

Rated 5 out of 5 stars

"This product has truly delivered! After trying a couple of other options without much luck, this one really works for me. The design is a huge plus, as it means less planning and more spontaneity com... See more

Rated 5 out of 5 stars

If you are hesitant to start your transformation with these latest products to loose weight… check out Ro. The company has very powerful athletes who back with results plus this company looks up your... See more

Rated 1 out of 5 stars

This company takes funds quickly. My shipment was delayed, then cancelled due to UPS error, am waiting again and cannot message them for an update even though another bot is asking me how my treatmen... See more

Rated 1 out of 5 stars

I was excited that someone was carrying the GLP one pill at a lower cost. I have a medical condition that could benefit, and likely don’t need a full dose. Their ad implied that the first month would... See more

Company replied

Rated 5 out of 5 stars

This review is just based on my interaction with the health care provider. Dr. Cammarano was beyond spectacular. She did my intake and was so knowledgeable! Addressed all of my questions, health conce... See more

Rated 2 out of 5 stars

Pricing is deceptive and you can only chat with them if you have an issue I had to chat with him five times and I still haven’t been able to get someone on the phone. They messed up my prescription an... See more

Rated 1 out of 5 stars

They operate on the billing you and sometimes with nothing in return. They have billed me before where a prior authorization took over more than a month, and billed me again when they didnt do anythin... See more

Company replied

Rated 1 out of 5 stars

Is it possible to rate it 0 stars? After 3 months, I found little change in weight/appetite. They charged $145 every month for monthly check-ins and "messaging", but it's impossible to find a link... See more

Company replied

Rated 1 out of 5 stars

Poor pricing transparency. They make false advertising promises of low fees of $50 for most with insurance when every insurance company is different. They hook you in with the low $42 monthly discount... See more

Company replied

Rated 1 out of 5 stars

RO online prescribing doctors completely unresponsive after setting up account and taking my money. Switched from max dose of wegovy, which was working, to zepbound for lower costs and promised result... See more

Company replied

Rated 5 out of 5 stars

Ro Health is changing my life. I've lost a few pounds, the educational material has made me more aware of my body and how to take care of myself. The online and live communication with staff is wonder... See more

Rated 5 out of 5 stars

Ro is a lifesaver after losing my insurance and not being able to afford my medication I was approved so I could continue my journey of weight loss. Glp meds are effective if you follow the instructio... See more

Rated 1 out of 5 stars

Anybody who charges maintenance fees beware I was charged over $450 and three months and never once got medication Weather you get the product or not They’re still going to charge you I was being... See more

Company replied

Rated 5 out of 5 stars

Ro is very straight forward with what they offer. No hidden fees. They wanted to know more about me than just pushing the medication. They checked my insurance and when my insurance said they don’t co... See more

Rated 5 out of 5 stars

I was hesitant to try RO but I’m so glad that I did. It has made a HUGE difference in my life. The medication is incredibly effective and worked within an hour and lasted til, let’s just say they we... See more

Rated 1 out of 5 stars

Went through a long process but in the end all they wanted was my card information to move forward. Total scam. Beware. Regarding their reply. They have an upfront fee and a recurring membership f... See more

Company replied

Rated 1 out of 5 stars

Completely unsatisfactory. At first they accepted the TASC card. Then they didn't. I used another card and asked that my 2nd delivery be expedited as I had run out of Zepbound. I received a response t... See more

Company replied

Rated 5 out of 5 stars

It was such an easy process, answer questions about your health and expectations, doesn’t take long, I picked up my prescription in 2 days. The ro.co does all the hard with, getting approval from your... See more

Rated 1 out of 5 stars

Very unethical business practice, Offer you the medication at an introductory price. Only to have in their fine print somewhere there’s also a $140 a month membership fee. For what? Absolutely zero v... See more

Company replied

Rated 1 out of 5 stars

I’ve been trying to get my medication—Wegovy/Zepbound since January 15th. Despite being approved by insurance and paying every month, I still don’t have my meds. They keep messing up my insurance... See more

Rated 1 out of 5 stars

I signed up with RO because they advertised GLP-1 medication for $49 for the first month, then $149/month after. Sounds reasonable, right? Nope. After paying the $49 upfront, you’re forced... See more

Company replied

Rated 2 out of 5 stars

my 3rd month shipment was delivered by FedEx into a snowbank 100 feet from my front door. The medication was covered by our service department when they plowed the street. Two days later I realized th... See more

Company replied

Rated 5 out of 5 stars

Ro.co has made the whole process incredibly convenient and smooth. The professional support is always there when you need it, which adds a lot of confidence and comfort. Having access to this kind of... See more

Rated 4 out of 5 stars

The program is easy to sign up for. There are pill options in smaller doses and I liked that. I did not give it 5 stars because it is on the pricey side. I had a friend that wanted to sign up but coul... See more

Rated 5 out of 5 stars

Making the decision to go on a GLP one medications should not be taken lightly and not without advice. I found everything I needed to make the right decisions and the provider was able to provide th... See more

Rated 5 out of 5 stars

Ro has been amazing! I previously used a compounding service before I tried Ro and had a bad experience. Ro helped me get insurance approved for Zepbound, and it has worked so much better! I needed... See more

Rated 1 out of 5 stars

Fraudulent and deceptive advertising. Ad makes think only 45 first month then 145 thereafter. Not clear at all this is just a membership fee and medication is separate. Total b.s. non refundable of c... See more

Company replied

Rated 5 out of 5 stars

The site is easy to use and informative without overwhelming you with medical information. Whether you have a question or you are experiencing a side effect, the responses are almost immediate. And... See more

Rated 5 out of 5 stars

RO has great staff report, answers emails timely and understands my needs. The docs had prescribed Zepbound and I was very satisfied with the drug. I noticed wt reduction but also my night sweats and... See more

Rated 5 out of 5 stars

Super responsive!!! They take all the information in and answer questions throughly and promptly. Quick to ship and items arrive safely. Easier than trying to contact a Dr and make an appt and then wa... See more

Rated 1 out of 5 stars

After taking my $199 and $145 they send me an EMPTY vial! I contact support immediately and after days of my missed dosage, taking my money, multiple emails and messages including photos showing the... See more

Company replied

Rated 1 out of 5 stars

Initial interest in GLP-1 pills for a special price.. $45.00. After going through the verification/approval process, they only offered injectables for $99.00 or $299.00. The reason the company gave... See more

Company replied

Rated 1 out of 5 stars

I was following the online process for weight loss medication. For some reason, I was unable to upload my photo. An error message resulted every time and I gave up. The following day there was a char... See more

Company replied

Rated 1 out of 5 stars

Scammy pricing…I got sucked in with the offer of weight loss meds for $45, but then the actual GLP-1 products are $150 and up (with their “discount”). On top of this, they have a “body membership” fee... See more

Company replied


Company details

  1. Online Pharmacy
  2. Drug Store
  3. Online Prescription Medication Vendor
  4. Pharmacy

Written by the company

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery —  the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.


Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

The customer service is horrendous

The customer service is horrendous. I feel they are stalling sending the medication to charge me $145 per month. So far, I have hit nothing but constant obstacles. Another mistake and I'm canceling and asking for a refund.

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

As with several others - Bad Billing Practices

As with several others, deceptive pricing practices. I will not recommend this business. They should learn that one Opps wipes out all the atta boys, and in these times, people online have an extensive audience. They should consider whether the deception is worth the negative advertisement.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

So far everything has been great!

So far everything has been great. I just started this "journey" and have been nervous about starting any kind of GLP, but the people at Ro are very communicative and have been great about easing my anxious thinking about the process. They are very quick to communicate and seem to care and want to be included in my experience!

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

RO.CO LIARS TO LOOK GOOD ON TRUST PILOT

THIS WAS MY TRUST PILOT REVIEW:
my 3rd month shipment was delivered by FedEx into a snowbank 100 feet from my front door. The medication was covered by our service department when they plowed the street. Two days later I realized that the package was out there in the road-salt bank in 10degree weather. I didnt' feel comfortable shooting myself with potentially frozen medication so I requested that a new batch be sent out. "RO" said they were sorry for the inconvenience, but would do nothing about it except charge me another $349 to send out another batch. I refused to pay and cancelled my account. Bad customer service.

THIS WAS ROs RESPONSE

Reply from Ro Jan 30, 2026
Hi there, we're sorry to hear this was your experience - this is not the service we aim to provide. We would appreciate the opportunity to investigate this further and see how we can help. We're sending a request for more information.

LIARS: THEY NEVER ATTEMPTED TO GATHER ANY ADDITIONAL INFORMATION FROM ME. I HAD NOT ONE REQUEST. FIRST OF ALL, THEY HAD ALL THE INFORMATION TO BEGIN WITH, BUT DID NOT FEEL THE MEDICATION WHICH SHOULD NOT BE FROZEN ACCORDING TO THEIR DIRECTIONS WHICH WAS LEFT FOR TWO DAYS IN A SNOW BANK IN 10 DEGREE OHIO WEATHER THAT I PAID $349 FOR WAS WORTH REPLACING. THEIR SHIPPING COMPANY DID IT, NOT ME. BUT THEY LIED ABOUT CONTACTING ME TO RECTIFY AND THEY SIMPLY SAID THEY WOULD BE HAPPY TO SEND ANOTHER SHIPMENT FOR ANOTHER $349

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Thieves

Thieves, hidden fees I wasn’t aware of, been charged more money than advertised. I gave them 5 stars but downgraded because they tried charging my credit card twice in less than two weeks. Plus I never received the pen injections like you should,so I question how legitimate is the medication. Please don’t fall for the scam. I’m sure there are other companies with better prices and legit medicine

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery

I'm amazed at how quickly it was processed, shipped and delivered to me. I thought I'd be waiting at least a week or more. The price was reasonable (well as reasonable as it can get with prices being so high on everything these days). And you have the option to cancel at any time ... No strings attached. Knowing you have specialized tools to use online is a huge help as well. I'm so excited to get started on my weight loss journey. Lets hope that in the future, the price can be negotiated so that even more people have access.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

This company advertised $149 a month…

This company advertised $149 a month prescription and that's not correct. When I got to my plans the lowest was for $199 and that was only for the first month or two. The advertising is very deceptive. Would definitely not recommend. They want you to pay the $45 up front before they even tell you what plans to choose from. DO NOT USE THIS COMPANY.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Super responsive!!

Super responsive!!! They take all the information in and answer questions throughly and promptly. Quick to ship and items arrive safely. Easier than trying to contact a Dr and make an appt and then wait for appt. Etc.

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

Will not return $49 membership. Did not sign up for prescriptions.

They are scammers. Took my 49.00 membership fee. There’s zip bound is $300 a month. Get cheaper elsewhere. Ask for my membership back. $49. They wouldn’t give it back. Never signed up for any prescription. And they still kept my money. Do not use RO. You can’t find out the price of their prescriptions until after you pay them $49 and then they won’t give it back. Scammers.

February 8, 2026
Unprompted review

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