Ik raad Luña altijd aan iedereen aan! Het is zo comfortabel dat ik soms vergeet dat ik ongesteld ben, geen nattigheid, geen irritaties, ik verwissel elk 7, 8 uur en het gaat prima. To my fellow auti... See more
Company replied
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The sizes are not at all true to size. I'm normally an S, I bought an M because they indicate you have to size up. They offered 1 exchange, so I ordered L. But even their size L is too tight for me -... See more
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I bought these pants for my daughter after hearing positive reviews about them ( had previously purchased period pants from another make ) I was so impressed with the quality of service but most impor... See more
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So I was sceptical at first, but after a friends recommendation I decided to give it a try… and seriously!! Luna period pants are a game-changer! Comfortable, leak-proof, and eco-friendly. A mu... See more
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Company details
Written by the company
Menstrueren hoort geen belemmering te zijn, maar een natuurlijk proces waarin je je vrij en zelfverzekerd voelt. Lunã’s menstruatie ondergoed biedt ultiem comfort en betrouwbare bescherming, zonder doorlek angst of ongemak. Herbruikbaar, duurzaam en ontworpen om jou door elke fase van je cyclus te ondersteunen. Geen gedoe, geen compromissen – alleen jij, op je best.
Contact info
Netherlands
- [email protected]
- lunascycle.nl
4.1
Great
841 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
The sizes are not at all true to size
The sizes are not at all true to size. I'm normally an S, I bought an M because they indicate you have to size up. They offered 1 exchange, so I ordered L. But even their size L is too tight for me - and you can't be reimbursed once you opened the seal (but you can't fit it without opening the seal...). They are friendly, but I can not wear underwear that's too tight, especially during my period...
January 20, 2026
Unprompted review
Reply from Lunã Menstruatie Ondergoed
Hey Mieke,
We’re sorry to read that this turned out this way — we completely understand your frustration. Especially during your period, you want underwear to feel comfortable and never restrictive.
We do our best to communicate our size chart and the advice to size up as clearly as possible, but choosing the right size online can sometimes be tricky. That’s exactly why we offer a fit guarantee with a first order, so you can exchange if it doesn’t feel right. We understand that opening the seal can feel confusing; this is necessary because the product is a hygiene item and is explained in our return and exchange policy on the webshop.
We’re genuinely sorry that even after exchanging, the fit still wasn’t right for you. That’s of course not the outcome you’d hope for. If you’d like, you’re always welcome to email us so we can look along with you and see if there’s anything else we can do or advise.
Thank you for sharing your experience, and we’re glad to hear you experienced our communication as friendly — that’s something we truly value.
X Lunã 💕
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Not worth the wait.
Not worth the wait.
I had to wait for over 2 weeks. I thought it was from a Dutch webshop but it had to come from the U.K. (Not so sustainable)
The return policy is also a big issue. You have to pay for the return etc..
I ordered 2 sizes up and it's still a little too small for me, so I'm a bit disappointed. I'll use them, but I'll never order there again.
January 16, 2026
Unprompted review
Reply from Lunã Menstruatie Ondergoed
Hey,
We’re sorry to read that this was your experience — that’s not the feeling we want to leave anyone with.
We’d like to clarify a few points. Orders are shipped internationally via our logistics partners, which can sometimes mean a longer delivery time than expected. We’re always transparent about this on our webshop, and we’re continuously working on improving both speed and sustainability within the limits of responsible production and transport.
Regarding the fit: online sizing can be tricky, and everyone’s body is different. That’s exactly why we offer a fit guarantee with a first order. If the size doesn’t feel right, we’re happy to exchange the underwear for you. You only need to pay a shipping fee of €6.95 for the exchange — no return costs are charged. If you send us an email at [email protected], we’ll gladly help you personally with a new size.
As for returns, our return and exchange policy is clearly available on our webshop before ordering. Because this is a hygiene product, we have to work with sealed packaging and specific return conditions, but we do try to be as fair and clear as possible about this upfront.
It’s a shame that this didn’t work out better for you, but we do appreciate you taking the time to share your experience. If you ever decide to reach out to us directly, we’re always happy to look along with you.
X Lunã 💕
Very good product and even better…
Very good product and even better costumer service. Highly recommended.
November 19, 2025
Unprompted review
Reply from Lunã Menstruatie Ondergoed
Hey Anna,
That’s so kind of you to share this. We always do our best not only to provide a great product, but also to be there when you need us — so this really means a lot to us. Thank you for your trust!
X Lunã 💕
Everything is a disappointment
Everything is a disappointment. I had to wait 3 weeks for my package. Then when it finally arrived I had to send in pictures to confirm it was still sealed (how can you determine a return if you cannot open a package?) And then, only then you hear that you need to send it back to the UK for minimum 10 euro own costs.
What a hassle! Great marketing, you assume customer experience will be fine but I haven’t had this type of experience since the early days of online shopping.
December 17, 2025
Unprompted review
Reply from Lunã Menstruatie Ondergoed
Hey Miranda,
We’re really sorry to hear that your experience has been disappointing. We completely understand how frustrating a longer delivery time can be, especially when you’re looking forward to receiving your order. Unfortunately, due to the extremely busy holiday period, courier services are currently experiencing significant delays. That doesn’t make the waiting any easier, and we truly appreciate your patience.
While the estimated delivery time is listed in advance on our website, we understand that this doesn’t take away the frustration when delays occur.
Regarding the request for photos of the seal when returning an item: this is required due to hygiene regulations that apply to this type of product. We understand that this may feel inconvenient and that it may have added to your frustration, which is certainly not our intention.
Our returns address is indeed located in the United Kingdom, and return shipping costs are the customer’s responsibility. This information is stated in our returns policy, though we understand it can still come as an inconvenience or an unexpected detail.
Thank you for taking the time to share your experience with us. We truly value this feedback and use it to continue improving our communication and processes.
x Lunã 💕
Ik raad Luña altijd aan iedereen aan
Ik raad Luña altijd aan iedereen aan! Het is zo comfortabel dat ik soms vergeet dat ik ongesteld ben, geen nattigheid, geen irritaties, ik verwissel elk 7, 8 uur en het gaat prima.
To my fellow autistics with sensory issues surrounding their period, I highly recommend these!
November 23, 2025
Unprompted review
Reply from Lunã Menstruatie Ondergoed
Hi Jocibeth,
Wat ontzettend lief om te horen! Dankjewel voor je mooie woorden. Zo fijn dat het je zoveel comfort geeft en dat het zelfs helpt bij sensory overload. Daar doen we het voor.
X Lunã 💕
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Broken after 2 washes
Broken after 2 washes, and they delete all negative comments…
Add-on : Just not true ! My advice. : Just splurge on something a bit more expensive. You do really get what you pay for.
November 14, 2025
Unprompted review
Reply from Lunã Menstruatie Ondergoed
Hi Annelies,
We actually reached out to you on Instagram already and asked if you could please send us an email so we can take a proper look at what happened and help you solve this.
It’s a bit sad to see that you chose to leave a negative review and comments before giving us the chance to fix the issue for you — we’re always here to help and want every customer to have a good experience.
If you could email us at [email protected]
, we’ll sort this out for you right away.
X Lunã 💕
Horrible experience with unhelpful customer service and bad quality product
If I could rate my experience with less than 1 star - I would. The underwear does not work - it started leaking in the middle of the beach on my holiday after the 1st swim. I felt so embarrassed and it ruined my day. When I contacted the support team, they told me I needed a smaller size, but as I showed to them on the pictures, a smaller size would be too tight to be comfortable and wouldn’t fit me. I asked for a refund, to which they said that returns are not possible once the product has been opened. I then also showed them pictures of the quality of the bathing suit after the 2nd wash, as it was starting to rip at the seams, despite following the washing instructions. They answered with the same old song of ‘we do not accept returns after it was open’. I think, no matter how many times I say this, they will not understand that I DO NOT want to return this product back to them, as it belongs in the garbage - I just want my money back. Offering to send me more pairs is not only wasteful, but ridiculous, considering the above-stated problems AND the fact that they still want me to pay for a second delivery. A complete drop-shipping scam, products were very clearly delivered from China in the original packaging, if you haven’t already - do not order from here!
September 8, 2025
Unprompted review
Reply from Lunã Menstruatie Ondergoed
Hey Petya,
Thank you for taking the time to share your experience. We’re really sorry to hear that you’re disappointed.
Our swimwear is designed so that, if the fit is right, it should not soak up water or leak. As we already mentioned in our email, we’ve also offered you a free replacement so you can experience this yourself.
Thanks again for your feedback, we’ll definitely take it into account.
X Lunã 💕
A ringing cash register is more important to this company
I ordered menstrual underwear hoping for a more comfortable period experience. Unfortunately, the waistband is too loose and the fit is too tight. According to the company, exchanges are the only option — refunds are not possible. This seems unreasonable, as in either case the product will end up discarded.
It is disappointing to see that financial gain is prioritized over customer satisfaction. Given the high price of the products, this approach feels unacceptable. Additionally, the waste generated by this policy is concerning. One would expect a company in this industry to value both sustainability and its customers more highly. Apparently waste doesn’t matter to them, as long as the cash register keeps ringing.
September 16, 2025
Unprompted review
Reply from Lunã Menstruatie Ondergoed
Hey Annefleur, We’re sorry to hear that you’re not satisfied with your order. As mentioned on the seal, we unfortunately cannot accept returns of underwear once the packaging has been opened due to hygiene reasons. However, under our fit guarantee we always offer a replacement size. The size that doesn’t fit can then be donated so that someone else can still make use of it. X Lunã 💕
Life changing
Life changing! Never going back to regular pads anymore. Love it!
September 3, 2025
Unprompted review
Reply from Lunã Menstruatie Ondergoed
Hey Katja, So great to hear you’re this happy with it! X Lunã 💕
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Dropshippers - product doesn’t work
Sadly must agree with other reviews here that they’re dropshippers. The fact that it takes so long to get to you and you can see in the track and trace it’s being transported by plane, when you live in a neighbouring country…
Besides that, the product itself is not good. I tried the period bikini bottoms, but after swimming the layers inside were soaking wet with water… yes, the outside is a material that is water repellent, but when under water long enough it still gets wet and water gets in the layers that are supposed to stay dry according to their website…
Very disappointing and a waste of money.
July 17, 2025
Unprompted review
Reply from Lunã Menstruatie Ondergoed
Hi,
Thanks for sharing your experience, and we're really sorry to hear you're disappointed.
Just to clarify — as mentioned on our website and in all emails after placing an order, we operate internationally. All orders are first collected at our international shipping hub and then shipped in bulk once a minimum shipment threshold is reached. We do this to keep our process as sustainable and efficient as possible. This can sometimes mean slightly longer delivery times than you're used to — and we totally understand that can be frustrating.
As for the bikini bottoms: if the absorbent layers were soaked after swimming, it usually means the fit isn’t quite right. With our period swimwear, it’s super important that the bikini fits snugly around your body — that’s how it keeps water out and functions properly.
We’d really love to help you with this. Feel free to email us at [email protected] so we can sort it out together. X Lunã 💕
SCAM! Dropshippers!
Beware, dropshippers!!! Underwear is on AliExpress with identical pictures. Unfair and shameless use of women's menstruation.
July 3, 2025
Unprompted review
Reply from Lunã Menstruatie Ondergoed
Hi,
Thanks for your message. While it's true that cheap imitations can sometimes be found on platforms like AliExpress, we can assure you that our period underwear is not the same. Our products are manufactured in our own factory, where we closely monitor every step of the production process — especially the materials we use. We do this to ensure they are free from harmful chemicals and meet our high quality standards.
It’s unfortunate to hear that you believe our products are the same as what you’ve seen elsewhere. Since this review was posted anonymously, I’m unable to reach out to you directly — but if you have any concerns or questions, we’d love to help. Please feel free to email us anytime. X Lunã 💕
Perfect!
Update! I have received a larger size and am very happy, because they fit. I dont have heavy periods, so for me this underwear is a perfect solution. Also very comfortable!
Everything was good, beside that one pair even though was technically same size as others (L) - runs very very small, Its more of a size S and that is kinda dissapointing that not everything I bought I can use :(
February 20, 2025
Unprompted review
Reply from Lunã Menstruatie Ondergoed
Hi Kamila,
Thank you for your review! We're happy to hear you're mostly satisfied, but we understand how frustrating it can be when one pair fits differently than expected. This shouldn’t happen, and we’d love to make it right for you! We offer a fit guarantee, so please send us an email at [email protected], and we’ll find a solution together. X Lunã 💕
My favorite period underwear by far
My favorite period underwear by far, going to order more right now. I’ve tried 4 different brands, but I feel most secure in these ones.
June 1, 2024
Unprompted review
Reply from Lunã Menstruatie Ondergoed
Hi Taylor, Thank you for the lovely review! We're so happy to hear that our period underwear is your favorite and that you feel so secure wearing them. X Lunã 💕
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Customer service not replying when one wants to cancel the order
I am disappointed with the customer service. I sent an email to them 10minutes after I made the order (there is no phone number to call!) saying that I wanted to cancel the order. But nobody has replied to me until now. I just received an email that the order was processed and package would be dispatched... There is nowhere an option "Cancel order" which should be according to the law, nor has the customer service stopped the dispatch of the order!
November 14, 2024
Unprompted review
Reply from Lunã Menstruatie Ondergoed
Hi,
Thank you for sharing your feedback. We're truly sorry to hear about your disappointment with our customer service experience.
Our order process is fully automated, meaning that orders are processed almost immediately after they are placed. Because of this, it’s not possible for us to cancel orders once they are submitted. This information is also outlined on our website for clarity.
However, you do have the right to cancel your purchase under the statutory withdrawal period. To proceed with this, you can follow our return policy, which you can find on our website. If you need any help with this process or have further questions, please don’t hesitate to reach out to us via email, and we’ll be happy to assist you.
We appreciate your understanding and are here to help ensure a smooth resolution. X Lunã 💕
To expensive, strange sizing, returns are NOT possible
Seems like a good webshop first glance, they had discounts going on their site so I decided to try them.
They have a very clear size guide on their webshop, which I followed to the letter, I even measured underwear i had to make sure it would all fit.
I ordered a couple of different pairs and fits in my size.
Turns out when you get the package it's a sealed bag with all the pairs you ordered in it. When you break that seal, a return is no longer possible. This way it's not possible to try or compare the underwear, I thought we'll ok, hygiene and all that, I followed the size chart it should be OK.
It was not OK, only 2 pairs of their underwear fit me and according to their size chart those would have been on the bigger side (I thought perfect for bloated menstrual days) but they fit me snugg so thats out of the question.
I also had 2 different thongs which are uncomfortable, the fabric is too thick due to the absorbent material going all the way to the top of the backside (like no blood will ever get that far on such a thin line of fabric, why use the absorbent material all the way?) causing it to sit weirdly and move around when wearing.
I also ordered a pair of boxers for heavier days, these fit too tight and are very low fitting but on their pictures and measurements they should have been more high waisted.
I also got a pair of regular panties that turned out to be a kids size, like an 8 year old would fit them maybe, I couldn't even get a leg in there and I normally wear xs..
They were kind enough to send a replacement for that one since it was a known issue they run small. I asked for guidance on the size since I wanted to prevent them not fitting me again but they were sure one size bigger should be just fine! It was not fine, I have two pairs now that have no stretch and would fit a child not an adult woman..
They aren't cheap I paid around 100 euros for 6 pairs and only 2 of them are comfortable and wearable for me. A big waste of money and time, I truly wish I could get a refund.. these where meant to save me money on menstrual products since life is so expensive, but now I am out a 100 euros and have lots of underwear that I can't wear..
It's not a bad company but they have a lot to learn, please improve the size chart you have so it works for every fit of underwear you have and maybe start working with hygiene stickers so people can actually see if they want/fit into the underwear before they break the seal and can't return.
Edit as a reply to Lunã:
I actually did inform you about the strange fit of the boxers and other underwear, I cant really inform you about how they fit when wearing if I hadn't worn them yet can I? The structure of the underwear also changed in the laundry a bit.
With a lot of contact and trouble I got a replacement for the children's sized underwear, when it arrived again, way too small I just gave up.. since you advised me to get just one size bigger and apparently don't know your own sizing I felt like it was futile.. how would it be any different for other pairs of underwear..
This is why I gave up contacting your company, it took forever to get a reply and you don't know your own products at all.. I only have 2 pairs that fit me comfortably out of 6! 100 euros thrown away, still want a refund..
September 5, 2024
Unprompted review
Reply from Lunã Menstruatie Ondergoed
Hi Dani,
Thank you for taking the time to share your experience. I’ve just looked up your information, and I noticed that in your email, you mentioned that all pairs fit except for the Seamless Hipster. We’re truly sorry to hear that you faced issues with the other models as well. It’s unfortunate that this wasn’t brought up in your earlier communication, as we would have gladly helped you with those pairs too.
At our company, we offer a fit guarantee, which means we’re more than happy to replace items if they don’t fit as expected. Your feedback on the sizing and design is very valuable to us, and we’ll use it to continue improving our products and the overall experience for our customers.
Thank you again for your input, and we appreciate your understanding. X Lunã 💕
Excellence in Products and Customer Serviceervice
I had a very first good experience with Luna. I made a mistake on my order, and the customer service was exceptional, super friendly and professional. So happy that it was not a robot on the other side, but instead a person that i could write to.I am very pleased to share this with everyone, and I will definitely buy more products from this company. Super service, customer oriented, great products! Well done😃
September 5, 2024
Unprompted review
Reply from Lunã Menstruatie Ondergoed
Hey Ana, Thank you so much for your lovely review! 😊 We're thrilled to hear that you had such a positive experience with our team. It's important to us that our customers feel heard and supported, and we're glad we could help you quickly and personally. We can't wait to welcome you back for more! X Lunã 💕
SCAM
SCAM, DO NOT BUY!
Dropshipping, cheap material, bad service.
Pretending to be something it’s not while people deserve good products for during their cycle. Shame on you!!!
July 9, 2024
Unprompted review
Reply from Lunã Menstruatie Ondergoed
Hi Iris,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your experience with us. As a company, we work closely with our suppliers around the world to ensure that our products meet high-quality standards. We take pride in providing reliable and comfortable products that support our customers during their cycle.
We appreciate your comments and are always striving to improve both our products and our service. If there’s anything specific you’d like to discuss or if there’s anything we can do to assist you further, please feel free to reach out to our customer service team at [email protected].
Thank you again for your feedback. X Lunã 💕
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6 weeks later, still no package, and they won't let me cancel my order
I have waited for my package for more than 6 weeks. After several e-mails back and forth with their customer service it turns out that my package has disappeared during transport. I have told them I no longer want my package and want to cancel and get a refund. They ignore me and send me a new package. When I again tell them I wish to cancel this package. They say this is not possible because the package is already on it's way. It is the strangest contact I have ever had with any customer service. They seem all friendly but never directly answer your questions or respond to your requests. I definitely advice anyone NOT to order here.
July 16, 2024
Unprompted review
Reply from Lunã Menstruatie Ondergoed
Hi Laura,
Thanks for bringing this to our attention. I’ve checked your order, and I see that it was indeed reshipped. As soon as a courier confirms that a package is missing, we typically initiate a free replacement to ensure our customers receive their order as quickly as possible.
Since the package is already on its way, we can’t cancel it at this stage. However, once it arrives, please send us a quick email, and we’ll be happy to arrange a return for you.
I’m sorry for the confusion and any frustration this has caused. We really appreciate your patience and understanding.
X Lunã 💕
I’m still waiting for my package
I’m still waiting for my package. I hope it arrives before my holiday because that’s where for i bought them. When i ordered the underware, the website didn’t tell me it need to come from overseas and takes long to arrive. I just hope it’s not from China?
July 16, 2024
Unprompted review
Reply from Lunã Menstruatie Ondergoed
Hey Lotte, Thank you for your feedback. We're sorry to hear about the delay in receiving your package. We understand how important it is for you to receive your order before your holiday.
As a company, we operate internationally. All our orders are first gathered at our international shipping center and then shipped in bulk. This process helps us to operate as sustainably and efficiently as possible, but it can unfortunately lead to longer delivery times.
We apologize for any inconvenience this may cause. Please contact us at [email protected] so we can track your shipment and ensure it reaches you as soon as possible.
Thank you for your patience and understanding. X Lunã 💕
I love my Luna period seem free…
I love my Luna period seem free underwear. They are so comfortable with no leakage. They are great value too! I will never go back to disposable sanitary products again.
June 5, 2024
Unprompted review
Reply from Lunã Menstruatie Ondergoed
Hey Danielle, Thank you for your enthusiastic review! We're delighted to hear that you're so satisfied with our Luna period proof underwear. X Lunã 💕
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