Luna Cycle Reviews 47

I don’t think you are understanding the fact that you sent me a damaged bike. I paid thousands of dollars for something that is damaged and not working. How would you feel? Just put yourself in the customers shoes for a second and let me know how you would feel if you are a 14 yr old boy, who saved his money for 14 years and finally decided to spend it aaalll on an e bike that he’s been wanting for a while. Then you get it and see that it’s damaged and doesn’t work properly. So now you finally have the bike you have been wanting but you can’t ride it. I can tell you don’t have kids. No sympathy. No apology for sending us damaged merchandise. Just a Measly $50 if I send you a receipt.

It’s disgusting honestly. I actually heard Luna has crappy customer service and still decided to give you guys a shot because my son was begging me so I gave in but now this might actually be the biggest regret of my life. Congrats! You guys won 🥇

No need to respond. Im done.

Karma

I NEVER RECEIVED MY ORDER. STILL WAITING AFTER 6+ WEEKS.
I placed my order on the 28th of January. On 7th of February they emailed me, saying the package was sent back to their office because the address was wrong (even though I gave them the right address). I gave them my address and they supposely sent me another package on 25th of February. On the 8th of March, the courier still says they didn't receive the package from them so it was never even sent. I've been in contact with lunacycle via email to sort this and they only tell me to have patience. I've had enough patience, I want my money back.

Here is my comment regarding the Luna cycle panties and the company itself.
I'm very sorry but I'm deeply disappointed with the purchase.
At first I waited for the order twice as long as your website promised. The Luña panties arrived too late so in the meantime I bought another brand to use them immediately.
For this reason I wanted to send the Luña panties back when finally arrived because they were no longer needed. I gave in under the pressure of company arguments (discount off the price and the fact that they will not sell these panties to another customer) and I kept the order.
I hoped that I was investing in the quality of your brand and keeping the highest quality product.

Unfortunately it turned out that your panties are of worse quality than the ones I bought for half the price in a brick-and-mortar store.
Luna panties leaked after only 5 hours! and they were supposed to be 100% leak-proof and protect all day long. I'm very disappointed with the purchase and I regret that I was talked into keeping this order.

For Luña price, you could have other panties that you could rely on.
The Luña is selling rubbish, and at a significantly inflated price.

I bought the boxer short that promises to be 100% leakproof but I woke up this morning to a bloody mess on my pj’s!! This product is poor quality and does not absorb well. They are lying on their website!
This product did not live up to my expectations and is a waste of money.

Cheap quality. I am size M but when they came (after a month waiting) it seems size XS very small. Not comfortable at all and not what it looks like on the website. SCAM!

Watch out! It is just from AliExpress. It’s a scam. The quality is really poor. It doesn’t absorb any blood. I could have ordered it on there for 6,- per piece instead of here for way too much!

Sent a product information request a week ago. No response. Made an order 4 days ago, not shipped. Sent a request for an order update. No response.

Luna Cycle's Eclipse folding eBike is the Queen of the crop for 2022. Awesome price! 25 mph out of the box for this FUN electric bike. Many parts are upgradeable to increase performance on a bike that already boasts: a Gates carbon belt drive on a full suspension frame, with a full time twist throttle and 5 pedal assist levels that can send 1000 watts of 48v power to the 4" fat tires by way of a geared BAFANG hubmotor. The 14ah battery and 21 amp controller are hidden in the all aluminum folding frame. With it's sleek angular lines, bmx style handlebars and beefy box frame swingarm, it's all set to impress when you pop it out of the trunk, unfold it and cruze off for 20-30 mi ride. If you want to pedal along with the silent power, maybe 30-40 mi trip. CAUTION: you will smile for entire ride!