Mettle Reviews 5,329

Been a customer for over 2 years and no real issues so far. Easy and straightforward to apply, same can be said for the app. Only issue I have is app can be annoyingly slow so if in low signal area ca... See more

Great simple bank if you are a new business, also FreeAgent included which is a big bonus. They need to introduce IBAN numbers though so can do international payments as I’ve had to go elsewhere for t... See more

Had an account for a few years. You can get a free Freeagent account through using it and its free Business Banking so has been good. Everyone had to transition over to a new account type recently whi... See more

I have been using mettle for about 12 months now and I can honestly say, I have found them to be really good and helpful. You also have free agent on there to help with your accounts. I have also rec... See more

Fabulous bank for ltd company,free ,easy on hand help always ,I cannot fault them they even got me money back of a scammer ,which I never thought I would of seen that £300 again ,very helpful and onl... See more

I had various amounts taken from my account it was out of hours but I read on there to freeze my card which I did, which stopped them taking any more money. They investigated it and are sending m... See more

I've been so impressed with Mettle since day one. Opening my account was very slick, and the interface with Freeagent is first class, and has made running my own business feel like a joy rather than a... See more

I have been using Mettle for over a year now for my Complementary Therapy business. The customer service is wonderful. I changed my name by Deed Poll recently and the advisor talked me through how to... See more

No complaints, works very well and ticks all the boxes. FreeAgent is also the best accounting software I’ve used so far. I’ve tried QuickBooks and Xero. Quickbooks is bloated and has far too many unne... See more

Amazing team, respond swiftly with all queries. My card randomly popped up as being used which i knew was suspicious. I had an immediate chat via the app with Mettle who guided me to stop the card,... See more

Hit by a scammer. Contacted Customer Support and Fraud Team. Case reviewed and dealt with in a swift manner. Stress alleviated. Well done team 👏🏻👏🏻👏🏻

I have used Mettle for my business expenses for 3 years and can’t recommend the product, service and team highly enough. I have always found them responsive and able to support me when I need. Like... See more

Easy setup, responsive customer service, everything so far has gone smoothly transfer and usage amd easy to use. Integration with and inclusion of Free agent has been brilliant. No complaints so far... See more

I’m starting up as a freelancer and Mettle was the most accessible banking app available. It was easy to download. My account was set up within 3 days and I received a free debit card the same week. 1... See more

Im really happy with my mettle account, the app is so easy to use and ive had to ask for some help a couple of times with things to do with my account and when I start a chat I get a response very qui... See more

Business banked with Mettle for a few years now. Really happy with the account, level of service, app and the ability to chat to customer service. Highly recommend them as a banking option.

So far so good. Easy to navigate and reconcile transactions. Had a blip with uploading receipts. Customer service kept me informed when it was sorted out. If accepted overseas payments, I would give 5... See more

Avoid this company at all costs. We have had thousands of pounds stolen from our account and Mettle have no contact number for a fraud team and the phone line they do have is only open set hours and n... See more

I was really happy with mettle until last night when I saw 37 withdrawals within 36 hrs from 4 different unrecognised companies. 30 of them were from the same one for the same account for the same acc... See more

Hey Mettle - STOP ADVERTISING 72 HOUR TURNAROUNDS FOR ACCOUNT OPENING. It's clear from reviews this isn't true!! Absolutely awful. I'm a Natwest customer so expected good things. I opened one on... See more

I am an existing Natwest customer and applied to Mettle over a month ago. The only correspondence so far was a non-reply message two weeks ago apologising for the delay. I've tried to contact them to... See more

Seemed like a solid account and came with accounting software. However, they're impossible to contact if you have a problem, I've had £3000 taken from the account by a clone fraud and then a new att... See more

As I seen with others on here, two days ago several frauds transactions appeared on my account using my debit card. Ive only ever used it once myself and the small transactions were for multiple on th... See more

Mettle has consistently been the worst banking experience I’ve had. My business has suffered due to ongoing issues with their app. transactions declined without reason. Trying to get support is tr... See more

Was already reluctant opening an account with a Natwest owned company given a terrible previous experience with this bank. But thought I'd give them a second try. Got two minutes into the opening pr... See more

Awful bank, they took money out of our company account and said their was a valid direct debit. Refused to provide evidence. Withheld the money and froze account. Ombudsman ruled in our favour. They s... See more

Appaling service, our company manager applied for a business account more than 10 days ago and we are still waiting for a response. Even customer service are not able to provide an exact time frame. A... See more

Horrendous. Got messages saying I needed to change to a different account with them and that everything would switch over. Found out today that they won’t be switching my account over and that I’m not... See more

Other than a standard response telling me they have "unusual demand" (where have I heard that before, perhaps they might want to use COVID as a reason??!!) I have no idea when my account is going to... See more

0-Star Review — Mettle Business Account Thank God I never used Mettle for my main business expenses. I’d always heard mixed things, so I was careful from the start. Recently, someone randomly m... See more

AVOID AVOID AVOID Decided to close my account with no notice and completely left me in the dark with all my direct debits due to come out 1 day later. Absolutely disgusting to treat cust... See more

I was told opening an account would take 3 days, yet I’ve been waiting 8 days and still nothing. The only response I’ve had is that they’re “busy,” which isn’t exactly reassuring. If the process routi... See more

Opening and using the account through the app was seamless and a positive experience. I've been trying to close my account for over 2 months with little to no response from Mettle. They have my money... See more

Can’t even get past the onboarding part. Answering the same questions again and again almost a month after completing the application. No updates, be reasons why the same information is being reques... See more

Account usually set up within 72 hours. Applied 9th October, still waiting. I have been advised by Mettle they currently have a backlog. This Bank is owned by NATWEST and I expected such a big comp... See more

I tried opening a Mettle account (Part of Natwest) You can only do it online, they asked lots of questions, which was fine, I typed that I was dyslexic, I preferred to speak to someone, I typed and as... See more

Literally the worst banking service ever provided. Unresponsive chat, closed my account after asking for a new business address, (It hadn't changed,) and the email was sent to the old email address. A... See more

Total waste of time!!! First stuck in endless loop of waiting up to 72h review of application and complaining to chase it. That took 4 weeks! Reason was rejected application from 2 years ago for anoth... See more

Moved my account to Mettle from Tide because the reviews looked good and Tide were a bit rubbish with customer service. My account had been running faultlessly for weeks but this past three... See more

Despicable. Cost me thousands in losses. Closed account and locked funds for 8 days for no reason what so ever. Appalling. Absolutely appalling. Lost all trust in this bank. A Shambles. Never over d... See more

Trying to open an account, its been 8 days since I applied and have had little to no communication about it apart from some vague message saying they're busy and can't give a time frame. When I raised... See more

Took over a week to open the account....I gave up in the end. Conflicting messages via email and the agent chat in the app. In over 20 exchanges on the app, only 10% were answered in less than 12 hour... See more

I tried my best to set up a new business account with Mettle mid November. Feeling assured by their 72 hour review period I provided all the necessary business information that was asked and waite... See more

The product is fine, but my account gets blocked once or twice a month whenever I try to transfer money to a high-interest savings account! Each time it's blocked, I have to contact customer support,... See more

I have been banking with NatWest for 25 years and decided to open a business account with Mettle owenedby NatWest However, after more than a week of waiting with no response, we chose to open... See more

STAY WELL CLEAR! I cannot warn people enough away from using Mettle. They impose incredibly tight restrictions on you (but naturally don't advertise these clearly when you're setting up the account)... See more