Completely useless. I have tried now for 2 hours to redeem there advertised 250DKK gift after purchasing one of there machines. Everytime I get to the payment page it says "something went wrong"... See more
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Good while it lasted. It is my third year with Nespresso and their machine just died on me, a little over when the warranty expired. Just got off the phone with their technician who couldn't help me... See more
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Nespresso machines break down and that is accepted, twice in the UK we got given a replacement immediately, why in Denmark do we get promised a spare while being replaced and not getting one? why ar... See more
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Espresso like service. Fast and reliable. My package was delayed but not due to Nespressos fault. PostNord might not be my “best friend” but luckilly Nespressos variety of coffee makes it up... See more
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Company details
About Nespresso Denmark
Written by the company
Oplev Nespressos kaffeunivers
Nespresso tilbyder en række exceptionelle kaffer, maskiner og service, der er skræddersyet til alle præferencer og udviklet til at opfylde de strengeste kvalitetsstandarder.
Bæredygtighed er forankret i hjertet af alt hvad vi laver. Virksomheden, produkterne og metoderne er baseret på en enkel præmis: at hver kop Nespresso skal have en positiv effekt.
Vælg mellem vores to forskellige kaffesystemer Vertuo eller Original.
Med Vertuo kan du brygge alt fra en espresso til store kopper kaffe eller en hel kande kaffe til deling. Find din kaffefavorit og bryg din kop eller kande med blot et enkelt tryk på knappen. Det er et univers af muligheder, skræddersyet til at passe til alle typer smag og behov. Med Nespresso Orginal kaffesystemet kan du brygge en klassisk espresso og en Lungo.
☕ Helt enkelt - brygg din yndlingskaffe ved et tryk på en knap.
☕ Køb din Nespresso kaffe på nespresso.dk eller i en af vores Nespresso Boutiques.
Glem ikke at genanvende dine brugte kaffekapsler via DAO, hos udvalgte forhandlere eller i en af vores Nespresso Boutiques.
Contact info
Denmark
- 80909600
- nespresso.com/dk
Completely useless
Completely useless.
I have tried now for 2 hours to redeem there advertised 250DKK gift after purchasing one of there machines.
Everytime I get to the payment page it says "something went wrong"
When I click on "contact us" it just loads the same page again. I can not fimd a contact and am simply diverted to "FAQ's" each time. Classic example of big conglomerate doing everything they can to cut costs. Customers really do just get in the way don't they!!!
January 5, 2026
Unprompted review
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Awful business practices, extremely disappointed!
Awful business, uncooperative, unwilling to take responsibility for their mistake.
I purchased a new coffee machine through Nespresso. I was offered a 1000DKK discount, distributed 4×250DKK over my next four coffee orders.
The discount code never arrived, and after pursuing this for several months, I have now been informed that this offer is only valid for coffee machines purchased from distributors. I purchased the machine from Nespresso in reliance on the 1000DKK discount and was never informed of this limitation. I even gave away my existing machine.
I have offered to compromise, for them to give me another discount or free capsules, and I am offered 2 packs of coffee (120DKK). They simply apologise for the mistake! DET ER SÅ FORKERT PÅ SÅ MANGE NIVEAUER! ! I am a 10+ year member at Ambassador level (many purchases).
November 14, 2025
Unprompted review
Good while it lasted
Good while it lasted. It is my third year with Nespresso and their machine just died on me, a little over when the warranty expired. Just got off the phone with their technician who couldn't help me revive it. I don't think I will replace it with another Nespresso, and will be going with a more professional espresso machine.
EDIT: In response to the comments below: The technician over the given phone number has tried to resolve it and concluded that I need to buy a new machine since it is purchased in 2021.
May 14, 2024
Unprompted review
Reply from Nespresso Denmark
Dear Ivan,
I'm sorry to hear that you've had problems with your machine and that you no longer wish to use Nespresso in the future.
If you would like to have this issue looked at and perhaps resolved, you can contact our technical support team on the phone 80 90 96 00, who will be able to look at your machine through our video chat. It might be something we can solve.
Have a great day.
With kind regards,
- Nespresso
Great service at nespresso.dk
Great service at nespresso.dk. Was a bit challenging to get in touch with the same service person as the system sends you back and forward, but eventually got my milk frother replaced as the old one was not working any longer. Fast response time, fast delivery. 5 star service.
August 31, 2023
Unprompted review
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I’m addicted to this coffee and its…
I’m addicted to this coffee and its easy to order too :)
June 15, 2023
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Good coffee and good service
June 15, 2023
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For lang leveringstid
June 5, 2023
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Super god service og hurtig levering
May 23, 2023
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Great service by Nespresso.
May 25, 2023
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Simply perfect cup of coffee
May 15, 2023
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I keep receiving promotion gift but it…
I keep receiving promotion gift but it not easy for me to get any of these very confusing
May 25, 2023
Reply from Nespresso Denmark
Dear Frivilligcenter in Aarhus
I apologize if there is any confusion about how to receive and make use of our offers and receive gifts.
You are more than welcome to contact us, so we can explain how to make use of these benefits you receive.
Wish you a lovely day.
Kind regards,
Mie - Nespresso
Nespresso machines break down and that…
Nespresso machines break down and that is accepted, twice in the UK we got given a replacement immediately, why in Denmark do we get promised a spare while being replaced and not getting one? why are we waiting still for a week and a half for an update with constantly chasing
Message below - would be great if you gave me an email, I'm not putting my personal details on here
May 23, 2023
Unprompted review
Reply from Nespresso Denmark
Dear Ian,
We are very sorry that you have had a bad experience with Nespresso, it is certainly not what we strive for.
Do you have the opportunity to send us your phone number or email so that we can contact you and thus try to find a solution to this problem.
We look forward to hearing from you!
Wish you a nice day.
With best regards,
Nespresso
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God tid til ekspedition :-)
April 21, 2023
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The packkage was delivered 4 days late…
The packkage was delivered 4 days late inclding weekends. Maybe it was because the first time I bought their capsules, hope would be faster later.
April 26, 2023
Reply from Nespresso Denmark
Hello,
We are sad to hear your order was delivered late.
Unfortunately, we are experiencing late deliveries at the moment, and are doing out best to have it fixed as soon as possible.
If you would like, you can contact us on this link: https://nespres.so/a/wt1iis, and we will gladly help you.
Hope you have a great day,
Nespresso
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The taste was not good
The taste was not good. Didnt like at all. We have the classic versioj at work and it was decent. Thinking this must be better than the classic one but that wasnt true. We have returned the device.
March 23, 2023
Reply from Nespresso Denmark
Dear Ilker,
Thank you for your feedback!
I am sorry that you did not have a great experience with our product.
I hope that the Original line will satisfy your taste and expectations.
If you have any further questions, please do not hesitate to contact us!
I wish you a great day.
Best regards,
Amalie - Nespresso
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The assistant spoke English and helped…
The assistant spoke English and helped me set up a new account in Denmark.
March 17, 2023
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Reply from Nespresso Denmark
Kære Naser,
Mange tak for din feedback!
Det glæder os meget, at du har haft en positiv oplevelse med Nespresso.
Hvis du har yderligere henvendelser, så tøv endelig ikke med at kontakte os!
Ønsker dig en dejlig dag.
Mvh,
Mie - Nespresso
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Hello again from our happy team!!!
Hello again from our happy team!!!
We are SWIFTAIR aircraft engineers team from CPH-airport - I'm eng.Hristo Dimitrov Stefanov, and my colleague is eng.Gabriel Disaga.
We are yours client from more that one year ago (one year and half)....and for our crew-members which fly here and out from here, we buy twice monthly common quantity around 20 big packs coffee capsules or more (once by every two weeks x10 big packs coffee-capsules min or more) ...
We bought also 2 coffee-machines for these big-diameter capsules and we use them in full capacity :)))
Our colleagues drink your coffee with pleasure and until we are based here in Copenhagen we will use your products and support until as the moment with pleasure...
Thanks a lot for your best quality and transmit our regards to yours nice and perfect professional sallers in Nespresso-store from Bella-center mall :)
Thanks a lot and enjoy with soon-incomng nice spring in Denmark!
Eng.Hristo Dimitrov Stefanov
SwiftAir
CPH-airport
+359889280244
February 27, 2023
Reply from Nespresso Denmark
Dear DIMITROV,
Thank you very much for your feedback!
We are happy to hear about your positive experience with Nespresso.
If you have any further inquiries, please do not hesitate to contact us.
I wish you a nice day.
Kind regards,
Mie - Nespresso
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