NovaMane Reviews 45

Reply from NovaMane

20 hours ago

Thank you so much for this incredible feedback.

It truly means a lot — especially coming from someone with experience in a Fortune 100 environment. We’re proud of the level of care our team provides, and we’ll be sure to pass your kind words along to Claudine.

We appreciate you trusting NovaMane and look forward to supporting you through your full growth journey.

— NovaMane Team

Reply from NovaMane

20 hours ago

Thank you for sharing your experience.

We’re sorry again that your product arrived damaged, but we’re glad we could resolve it quickly for you. Standing behind our product and our customers is something we take seriously.

We appreciate you taking the time to leave this review.

— NovaMane Team

Reply from NovaMane

20 hours ago

Thank you for the kind words!

We’re happy our team was able to clearly answer your questions and provide the support you needed. That’s exactly the experience we aim to deliver.

We truly appreciate your feedback and your support.

— NovaMane Team

Reply from NovaMane

3 days ago

Hi there — we’re genuinely sorry to hear this was your experience.

We want to be very clear: NovaMane does have a money-back guarantee, and we absolutely honor it when it’s requested within the policy terms. If you weren’t able to get help or felt blocked in that process, that’s not the experience we aim to provide, and we’d like the chance to fix it.

Hair regrowth takes time and varies significantly from person to person, but dissatisfaction alone is enough for us to step in and help. We don’t believe anyone should feel stuck with something they’re unhappy with.

Please reach out to us directly at [email protected]
with your order number, and we’ll personally review your case and make sure you’re taken care of — whether that’s a refund or another appropriate resolution.

We appreciate you giving NovaMane a try, and we’re open to making this right.

— NovaMane Support Team

Reply from NovaMane

3 days ago

Hi Chadi — thank you so much for the kind words!

We’re really glad you had a great experience with our team. Providing professional, reliable service is something we take seriously, so your feedback truly means a lot to us.

If you ever need anything or have questions down the line, we’re always here to help.

— NovaMane Team

Reply from NovaMane

Feb 3, 2026

Hi Christopher, We understand your frustration and appreciate you sharing your experience. Hair growth is a gradual process and can vary from person to person. Using NovaMane Microinfusion can help strengthen hair and reduce shedding, but consistency and patience are key. Our treatment focuses not only on regrowth but also on improving hair follicle health to make your hair stronger overall.

We want to clarify that our 180-day guarantee is designed to give our customers peace of mind, allowing enough time to see meaningful results. To ensure the process is fair and effective, photo documentation before and after the treatment is required. This helps us confirm results and also allows our team to improve the product and service where needed.

We truly value your feedback and will take it into consideration as we continue to improve.

Reply from NovaMane

Jan 30, 2026

Hi John, We appreciate you taking the time to share your concerns. We want to be very clear that NovaMane does not impersonate licensed physicians or intentionally mislead customers. Any visuals referenced are used for illustrative and educational purposes only, to help explain concepts related to hair health and treatment mechanisms.

We understand how important transparency and we continuously review our content to ensure it meets platform guidelines and customer expectations. If you have specific examples you’d like us to review, our support team is always open to constructive feedback and clarification.

Reply from NovaMane

Jan 24, 2026

Hi Craig,

Thank you for taking the time to share your experience. We’re truly sorry to hear that the product did not meet your expectations and that this situation left you feeling disappointed. That is never the experience we want anyone to have.

Hair growth responses can vary greatly from person to person, and for some users, increased shedding can happen early on as weaker hairs are pushed out during the renewal cycle. That said, we fully understand how frustrating it is not to see the results you were hoping for after following the routine as directed.

We also want to sincerely apologize for how the refund process felt to you. Our intention is never to avoid or delay a resolution. Any follow-up questions or offers are meant to better understand a customer’s experience and explore possible solutions, not to pressure anyone. If communication fell short or stopped, that is on us, and we take that seriously.

Regarding the vial size, Version 2.0 uses a more concentrated formula, which is why the volume per vial is smaller, but we understand how that can feel misleading if expectations were not clear upfront. Your feedback on this is important and has been shared internally.

We appreciate you raising these concerns openly. Reviews like this help us identify where we need to improve, both in communication and in customer experience. If you are open to it, our support team would still like the opportunity to properly review your case and make things right. Please email us at [email protected]

Reply from NovaMane

Jan 24, 2026

Hi Rayyan, Thank you so much for the kind words! We’re really glad to hear you had a great experience with our customer service. Wishing you the best as you start using the product, and we’re here anytime if you need help along the way.

Reply from NovaMane

Jan 12, 2026

Hi Todd, Thank you so much for the kind words!

We truly appreciate you taking the time to share your experience. It’s great to hear that our team was able to assist you quickly and professionally. Feedback like this really motivates us to keep delivering the best support possible. We’re also excited for you to see the real results from our product and appreciate you being part of our community!

Reply from NovaMane

Dec 26, 2025

Hi Bill, Thank you for taking the time to share your experience.

We are sorry to hear that the product did not meet your expectations after consistent use.

Please reach out to us directly at our support email so we can look into your specific order and concerns in detail and assist you further. Our customer care team will be happy to help.

Thank you again for raising this and for giving us the chance to respond.

Reply from NovaMane

Dec 21, 2025

Thank you so much Brandon for sharing this. Reading your experience genuinely means a lot to us.

Seeing regrowth in areas that hadn’t had hair for years is huge, and it’s amazing to hear how much progress you’ve noticed in just 8 weeks. The reduced shedding, healthier shine, and even noticing less hair in your hands in the shower are exactly the kinds of changes we hope people experience when they stay consistent.

We really appreciate your realistic expectations too. Hair growth takes time, and your patience and diligence clearly paid off. It’s great to hear the routine has been manageable and that this didn’t turn into another disappointment for you.

Thank you for sticking with it and for taking the time to share your results. We’re excited for you and look forward to seeing how things continue to improve.

Reply from NovaMane

Dec 16, 2025

Hi Dollarmite,

Thank you for taking the time to share your experience. We genuinely understand why this situation felt frustrating, and we’re sorry that it came across the way it did. Your feedback is heard.

To clarify the main concern, the vials you received are part of our updated Version 2.0 formula. This version is more concentrated, which is why the volume per vial is lower and the recommended dosage is 0.5 ml per session instead of 1 ml. When used with the micro-infusion device, this amount is designed to provide full scalp coverage and effective absorption. Rest assured, we are actively updating our packaging and guides to avoid any confusion going forward.

Regarding shipping, while some components are manufactured internationally, orders are fulfilled through established logistics partners and are fully tracked. This is a common practice across many brands and does not mean orders are dropshipped or unverified. We have many customers successfully receiving their orders every day.

Subscriptions are always optional and clearly presented at checkout, with a discount applied if selected. They can be canceled by contacting our support team, and we never intend for this process to feel difficult or misleading. If your cancellation was not handled properly, we want to fix that.

We also offer a 180-day guarantee because results take time and consistency.

We are not here to take advantage of anyone. Our goal is to provide a legitimate product, transparent information, and real customer support. Please contact us directly and provide your order number or the email used for your purchase so our support team can review your case and help you find a resolution.

Thank you again for raising your concerns.

Reply from NovaMane

Dec 13, 2025

Thank you so much for taking the time to share such a detailed and honest review. It truly means a lot to us.

We’re really glad to hear your order arrived quickly and that the tracking experience was smooth. Knowing the process has been straightforward so far and that you’re already feeling some scalp activity is encouraging, especially this early on.

We completely understand your thoughts about the vial size, and we appreciate you calling that out. The formula is concentrated, but we know it can take a little time to get comfortable with the monthly usage. Your feedback genuinely helps us improve and support our customers better.

It’s especially meaningful to hear from someone who’s tried fin and min and is looking for an alternative without the side effects. We know how personal that decision is, and we’re grateful you chose to give NovaMane a chance. Consistency and patience really do matter, and we’re hopeful you’ll continue to see progress over time.

Thank you again for your openness and for planning to share an update. We’re rooting for you and are always here if you need anything along the way.

Reply from NovaMane

Dec 13, 2025

Hi Comedy, Thank you for sharing your concerns. We’re really sorry to hear that your experience has felt frustrating, and we understand why this situation would be upsetting.

We want to clarify that we are not a fraud company. When subscribing with us, customers receive a 20% discount on every order, including the initial purchase. This subscription option is completely optional and can be selected during the checkout process if the customer chooses to take advantage of the discount. If there was any confusion or difficulty with the cancellation process, we’re more than happy to help resolve that for you.

Regarding delivery, some orders are held at a local pickup point by the courier if they are unable to complete doorstep delivery. This is a carrier handling issue rather than an attempt to withhold your order, and many customers successfully receive their packages this way. We understand this can be inconvenient, and we’re happy to assist in coordinating delivery or reshipment if needed.

Please reach out to us directly with your order number or the email used for your purchase so our support team can look into this and help you right away. Our goal is to make sure you feel supported and that everything is resolved properly.

Thank you for bringing this to our attention.

Reply from NovaMane

Dec 10, 2025

Hi Leo,

Thank you for taking the time to share your experience. I’m truly sorry to hear that the process felt frustrating for you, and I completely understand why you’d want to voice your concerns.

I do want to reassure you that our product is not snake oil. We have many customers who use the treatment consistently and see meaningful results, which is why we offer a 180 day guarantee. This guarantee exists so you can try the product long enough to see its full effect, without feeling rushed or pressured. It’s designed both to give customers peace of mind and to allow enough time for real progress, since hair growth naturally takes time.

Regarding refunds, there are certain conditions in place to keep the policy fair for everyone. Unfortunately, there are rare cases where policies can be taken advantage of, which is why we require confirmation of proper usage before processing a refund. That said, our goal is never to make things difficult but to ensure fairness and genuine results.

As for subscription cancellation, we hear you. Your feedback is helpful, and we are continually working to make the process clearer and smoother.

We’re more than happy to assist you directly and make sure you feel supported moving forward. If you can share your order number with us, we’ll review everything and help you find the best resolution.

Reply from NovaMane

Dec 9, 2025

Hi Jenna, Thank you for sharing this with us, and I’m genuinely sorry for the inconvenience you experienced. We understand how frustrating it is when a delivery gets flagged incorrectly, especially when the address is right.

Just to reassure you, we are a legitimate company with many customers successfully receiving their orders daily, and we’re more than happy to make sure yours arrives too. If an address is marked undeliverable, we can arrange to resend the order and ensure proper delivery. If you have an alternate address, you’re welcome to share it.

Please reach out to us directly with your order number so we can resolve this quickly for you. We’re here to help and want to make sure you receive your order without any further trouble.

Thank you again for letting us know, and we look forward to getting this sorted for you.

Reply from NovaMane

Dec 5, 2025

Hi Alex, thank you for your feedback. Our before and after photos are submitted by real customers, and the formula contains GHK-Cu in its concentrated form along with supporting actives.

Results can vary, which is why we offer a 180 day guarantee. If you haven’t had the chance to truly try the product yet, we encourage you to do so. You’ll be able to see the results for yourself and understand why many of our existing customers continue to use and love it.

Reply from NovaMane

Dec 5, 2025

Hi Mike, Thank you for sharing your feedback. We hear you, and I’m truly sorry that your first experience with us felt frustrating. Your concerns regarding the vial size and instructions are completely valid, and we appreciate you bringing them forward.

To clarify, the updated formulation of our MicroInfusion 2.0 is more concentrated, which is why the vials contain a smaller volume. The recommended 0.5 ml per session is designed to deliver full coverage when used with the micro-infusion device, as the serum is absorbed directly into the scalp rather than sitting on the surface. That said, we understand how this can feel confusing when older packaging still reflects the previous dosage, and we are actively updating those materials to avoid this in the future.

I want to assure you that you were not ignored. We responded directly to your message and are more than happy to continue assisting you. Our priority now is to make sure you feel supported and confident moving forward.

Thank you again for taking the time to share your experience. If you need further help, clarification, or would like continued support with your treatment, we’re here and ready to assist.

Reply from NovaMane

Dec 2, 2025

We’re really glad to hear the shampoo and serum are working so well for you. Copper peptides can make a big difference for scalp health, and it’s great to know you’re already seeing strong regrowth. We appreciate you sharing your experience and helping others who might still be on the fence. If you ever need anything or have questions about your routine, we’re always here to help.