ODILAK Reviews 106

I received a completely wrong item — a completely different color from what I ordered.

After contacting customer service, the company refused to issue a full refund and repeatedly tried to push partial refunds (10%, 20%, 30%) instead. They also incorrectly claimed that return shipping costs were my responsibility, despite the fact that the item was non-conforming and sent in error.

Under consumer law, when a seller sends the wrong or non-conforming product, the customer is entitled to a 100% refund and a prepaid return label. Despite multiple messages, the company refused to comply and failed to provide a return label.

This experience was extremely frustrating and unprofessional. I am now forced to pursue the matter through my bank and consumer authorities.

I would not recommend this company based on my experience.

DO NOT BUY! THEY DO NOT OFFER RETURNS. They ignore your emails, then finally when you mention you will file a claim with your credit card as fraud as part of their website mentions a 60 days return window they offer 10% discount for you to keep the item.

They advertise 60 days for a return and refund but when I asked for this because the shoes did not fit they offered 10%, then 20% refund for me to keep shoes that don't fit!! I requested a full refund and return several times but they keep sending the same email response offering 20% or I have to send the shoes to France at my expense!!! The website clearly states they pay for returns and offer 60 days but they do not!! False advertising and terrible customer service...DO NOT BUY FROM THIS COMPANY!!

I am very satisfied, it prepares meals for my child quickly, very suitable for going out with my child, I love it very much