Zacaris.com Reviews 1,169

They don't send out my order. It was never received by me or received by the postal delivery company.

My order 4482661 was never received. There is no proper contact center and no one answers emails to solve the issue.
The parcel is being held in the ups point to be returned to the sender for extremely long time for now, even though the address was correct and the delivery simply wasn't made as I was always there waiting for the parcel. Zacaris has low customer service, precisely there is no at all - chat bot doesn’t work, whereas emails remain unanswered, just like phone calls.

bought Timberland boots from them or 70euros less than anywhere else. I took them to the timberland shop to see if they are genuine, my friend works there... and they are. The order arrived on time, quick and they communicate well with their customers. I am very happy with Zacaris, thank you so much!

I have been writing Zacaris 4 times, Monday, Thusday and Wednesday.
I can not locate my order and when I track the order it looks like it has been dropt off.
When I contact the NACEX they do not reply wither.
No help.

Amazing product, fast shipping and very good price.

I bought shoes from the website and after receiving confirmation email from the company I heard no more so I contacted them today and english speaking person told me that they are arriving sometime today.I couldn’t believe it!
I had my shoes in 24 hours!
Amazing service and website you can trust.

My order mumber is 4328409. It says that it is delivered and nothing has been delivered to me. I did call the customer service and no one speaks English. I have sent an email and waiting for their response.

Extremely trustworthy and efficient ecommerce. I bought a pair of Ugg tazz from the website, but at first I had doubts about originality. Actually there is nothing to worry about, everything is authentic.
Plus the customer service is amazing. I ordered a 36 at first, my usual size. The shipping was honestly super fast. When I got them I tried them on and I realized they were a little bit tiny for me. I had to change the shoe number, and it could’ve not been easier. They have both the return and the change option. So I simply had to fill in the form to change the shoes, bring the box to the closest UPS point and that was it, plus WITHOUT ANY ADDITIONAL SPENDING, not even for the shipping back.
Additionally, I also made a little mistake filling out the form where I wrote a wrong shipping address. I wrote an email and in no time they reached out and very kindly they solved the problem.
That was honestly amazing, my best experience with an ecommerce.

I ordered Teva sandals from Zacaris, and one of the sandals had visible signs of use on the sole. Normally, I wouldn’t consider this a major issue, but since the sandals are a size too big, I need to return them.

When I contacted customer service one week after receiving the sandals, the representative claimed I didn’t contact them fast enough, despite their return policy allowing returns within 12 months. She also said they don’t accept used shoes as returns, even though I haven’t used the sandals.

It’s unacceptable for a company to send out products with signs of use and then accuse the customer of being at fault. Their dismissive and unhelpful approach made the experience even worse. I will never shop here again and strongly advise others to avoid this webshop.

- Update 13/03: Zacaris never reached out to me with a solution, even though they said they would.

I ordered a product from this company and, despite being charged, I never received my package. The tracking information still shows the package in transit, but it has not arrived, and the issue has not been resolved.

This has been a frustrating experience, and I am disappointed with the lack of communication and resolution from both the seller and the delivery service. I am now requesting a full refund, but the process has been unnecessarily delayed.

I do not recommend this company based on my experience

Package was not delivered but Zacaris contacted me.
I got a complete refund. Everything ok

Very fast delivery and the swaps also work perfectly!

I had put my order in and 3 times there was an error during paiment process. I wrote 2 e-mails and tried to phone 2 times to customer service. Not one single answer was received. I decided to buy my shoes elsewere. Worst customer service ever.

The fastest (shoes) shipping in Spain
I received my order in less than 24h (Thanks to Nacex who has a good service too).
Their prices are unbeatable. I’ve found the same item way more pricey in other websites such as Privalia and Amazon who claim to have the best / reduced prices. Other than that, they have a large variety of high quality products from the best shoes brands.
I’m happy with quality of the product, the price and the fast shipping.
I strongly recommend purchasing from Zacaris.

Very poor customer service. I saw a shoe that was available on their site and asked if it was available and in stock (sometimes sites will list items that are not actually available and when you place the order and pay, they will cancel the order and give you a refund. Asking for availability avoids all that hassle). Well, I was told very rudely by their customer service that if I wanted to see the stock I could go see it by myself on the site. Well thanks for nothing.
Also they were super fishy when I asked if they had a shop on ebay too, and they told me that no, they had no affiliation with that site... Except for the fact that looking online, both shops have THE SAME partita IVA and society number. Weird.
Anywho, all this doesn't actually give me any more trust for this site or the ebay counterpart, also the customer service is awful, they should get more helpful and polite people.