Sent a Turbo charger through there special service, paid about £30 for postage in November, it's now February and still haven't heard anything. Made a claim, tried to contact them on numerous occasi... See more
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Review summary
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Based on these reviews
A broken company led by a piss poor management team. Rochdale sorting office has been stockpiling mail for the past two years. Talk that problems have been caused by a Christmas backlog are just a smo... See more
Royal Mail drop off lockers are a great idea but not much use if they don't collect when they are supposed to. I dropped off a package on Sunday 1st Feb at a locker. The Shell QUAD Parcel Locker RG... See more
Ive just paid for 48 hour tracked parcel, on the 13th January 2026, its now 18/01/26, its only just been received at Bristol hub 5 days later. Absolutely terrible. Im done with royal mail, every given... See more
No effort made to deliver - on two occasions. We were in - both times. Checked to see if doorbell worked. Was left a number to book redelivery that wasn't accepted by their system - obviously w... See more
Tracking link from supplier's web site connected directly with a "Captcha" image which refused on 3 separate attempts to accept my answers to ludicrous "match" questions - e.g."tick three horses made... See more
Received card for missed delivery,Booked collection from local post office received confirmation email . Its will be ready for collection next working day. Next day they again try deliver my home ad... See more
I've have three different deliveries from Royalail this week. Each one claiming to deliver between 9 and 11 am. For them all to come late evening instead. Wasting full days waiting for wrong delivery... See more
ParcelFarce claimed they attempted a delivery at my property today, but they didn't leave a card and have shown no evidence that they visited my property. My doors are secured by video cameras, and if... See more
What happened to the photographed by the postie outside my door showing door numbers post? Nobody knows and once again only offered postage as compensation. Proof of over £60.00 in books two separate... See more
If I could give 0 stars I would. Royal Mail lost a 48 Tracked parcel. When I tried to claim - and Royal Mail’s customer service acknowledge it was lost by them - because I have not claimed within a 30... See more
Tracking constantly broken Delivery slow if attempted at all. Have the audacity to email you with a failed delivery saying "sorry there was no one home" when they clearly the issue is they were over... See more
Genuinely fed up of the royal mail.People say evri are bad but royal mail are league of there own.The amount times they can't access my address or the tried delivering and I wasn't home even though I'... See more
Your item was posted at Parcelshop, Rickmansworth Post Office [WD3 1AA] on 20-10-2025. More information will be available as it travels through our network. Tracking number: YA229627945... See more
Established company but antiquated business processes. Phone call options, does not cover all requirements, wait time on 3 occasions all over 1 hour. Their after call survey only asks about the call... See more
My heart actually sinks when I see that something is being delivered by Royal Mail. Two items this week, the first delivered to the wrong address, all I have is a photograph of someone else's front d... See more
Sent small package 48 hr tracked on Monday 26th for a birthday on Saturday31st It has been to a different sorting office every day, still not arrived at destination, what a waste of £4.25, no idea w... See more
Occurred yet again: Two people at home, enclosed porch door open for deliveries, working door bell, other parcels delivered into the porch today, waiting for 2 small cheap books in two separate... See more
Got a text message stating A driver has a message about your order. Reply STOP to stop receiving texts from Amazon for deliveries and pickups. I will arrive with your delivery soon. Please... See more
Worst delivery company there is ! From not Receiving post for 2 weeks at a time , constantly having to go to local sorting office to collect a bundle of letters they haven’t bothered to deliver … thi... See more
My wife & I often pay for Tracked 24, or Tracked 48 for items ordered online. Recently, every item is arriving late, but the problem seems to be with our local DO, Wymondham, Norfolk. They are also... See more
Since privatising they have changed all their contact us page, so you can't speak to a human. It tells you to find your missing parcel you need to speak to a human - but then just puts you on that d... See more
Why can you pick your safe spot on the RM app if no postman ever adheres to? I chose the back garden, but they always leave parcels at the front door, 1.5m from a busy path. It's usually fine if I gra... See more
Booked a redelivery to greenhouse, left a note - not redelivered. Cannot get on App - it just says 'Oops'. Cannot rebook online and no one answering the phone. Had paid for 48 hour delivery - it's now... See more
It's Monday morning. Package posted by sender Friday morning. Has been sitting at 'North West Super Hub' since 05:18 on Saturday. Estimated delivery date to my home in Sussex is today ... they are g... See more
Paid for an important recorded delivery letter. Handed to the post office counter staff. Never arrived. Tracking says still at post office. Royal mail say they dont know where it is, so presume lost.... See more
Lied on two occasions about attempting to deliver a parcel. Waited in all day on two separate occasions for scheduled delivery. Both times no one turned up. I have CCTV so am 100% su... See more
Eventually my parcel arrived today from Weird Fish. I was told it was at the Yorkshire hub & would be delivered on the 4th December. Nothing. Then I was told it would be the 5th.....no explanation. No... See more
Tried logging into royal mail app, not accepting password. Tried reset password, no email received. Copied tracking numbers for royal mail delivery into a tracking site, none worked, but everi number... See more
All couriers in the UK should be equipped with a camera recording their entire working day. This is the only way customers will be able to see what actually happened to their parcel when it goes missi... See more
I would give -5 stars. Almost two months ago, I ordered a tracksuit that was stolen by the delivery driver on the day of delivery. How is it possible that this company allows thieves to work there wit... See more
From my experiences lately, I can only hope that the company gets either closed down or privatised. Absolutely horrific services. 1st class UK-UK post that is no longer next day and can take a wee... See more
Dreadful company I got an email saying "running behind" I've got two delivery attempts apparently, no cards no attempt whatsoever, I've got a ring doorbell!! No one has attempted delivery, little... See more
Awful awful customer services. A parcel that was tracked to our local village in Wales, suddenly 2 minutes later is apparently in LondonDerry Northern Ireland. I wasted 2 hours trying to ring the e... See more
Literally haven’t seen a postman for nearly two weeks, all tracked deliveries do the same automated lie “attempted delivery you were Not in” which is really code for “we have no one to deliver” same t... See more
This is the first time I've reviewed Royal Mail as I've generally just put up with them being useless but they've surpassed themselves recently. Another email telling me a parcel will be delivered,... See more
As always, why, oh why, oh why, does the waste of time tracking say they can only give tracking information when they attempt delivery?????, Anyone with an ounce of brains would think, Hello the payi... See more
We missed delivery. Getting in touch was impossible. On hold for 1 hour, call ended as you closed. 2nd time, on hold for an hour, answered, cut me off. Online redelivery, date requested, did not show... See more
Bought items from Etsy seller in Paris. Shipper is Collissimmo and Royal Mail in UK. First despatched item sat in French airport for a month before being returned to seller! Now parcel has arrived... See more
Royal Mail are totally unreliable. I have received no post for a week even though I am expecting a delivery. I have heard that the current owners are saying that it is cheaper to pay fines for late de... See more
Company details
Information provided by various external sources
The Royal Mail is a postal service and courier company in the United Kingdom, originally established in 1516.
Contact info
Victoria Embankment 100, EC4Y 0DH, London, United States
- parcelforceworldwide.com
1.1
Bad
5K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tell it like it is
It seems Royal Mail have new trick last week I d to go to the sorting office to collect an undelivered parcy despite no attempt to deliver it imagine my surprise when I delivery notice came via email stating ooot had been delivered and photo evidence was supplied it was of the floor of the sorty office. How deceitful and cheating of them
February 3, 2026
Unprompted review
If you value your parcels
If you value your parcels , do not use parcel force , what idiots would leave your package outside on a busy street, avoid like the plague
February 11, 2026
Unprompted review
First class Mail takes 7days plus in…
First class Mail takes 7days plus in OL15 Postcode and has been like this for past two years despite best efforts of local MP to cause an improvement. Royal Mail management and incompetent and Royal Mail should have massive fines imposed on them.
February 11, 2026
Unprompted review
staff that cant speak English
staff that cant speak English, post depot with carpark blocked so you cant park in it and is only open twice a day for 2 hours, apps that wont load on an android phone, voice recognition that cant understand works like 'yes', and telephone services that dont answer. do i have to say much more?
February 11, 2026
Unprompted review
ROYAL MAIL PARCEL FORCE TELLING LIES - AGAIN!!!
ROYAL MAIL PARCEL FORCE ARE A JOKE AND ARE LIARS! SINCE YESTERDAY IVE RECEIVED CONSTANT EMAILS TO EXPECT MY DELIVERY TODAY. TODAY IVE HAD AT LEAST 5 EMAILS FROM THEM TELLING ME THAT THEY ARE GOING TO DELIVER TODAY! AT 4.10PM THEY TELL ME THAT DELIVERY WAS ATTEMPTED BUT THE PROPERTY IS INACCESSIBLE! WHAT A DAMN LIE! ABSOLUTE LIARS AND IT'S A GOOD JOB I HAVE CAMERAS ON MY PROPERTY TO PROVE AS MUCH!!! THIS ISN'T THE FIRST TIME ROYAL MAIL PARCEL FORCE HAVE DONE THIS TO ME AS THIS HAPPENS EVERY TIME. AGAIN I HAVE WASTED MY DAY AND HAD TO REARRANGE MY PLANS DUE TO THIS UNPROFESSIONAL SERVICE!!! IVE EVEN HAD TO ADVISE SELLERS ON MY EBAY ACCOUNT TO NOT USE ROYAL MAIL OR PARCEL FORCE TO DELIVER MY GOODS DUE TO THEIR LIES AND INCONSISTENCIES!!! THIS IS A CRAPPY SERVICE THAT BLATANTLY TELLS LIES. PEOPLE PAY TO HAVE GOODS TRACKED AND DELIVERED IN 24 AND 48 HOURS BUT ROYAL MAIL PARCEL FORCE DELIVER WHENEVER THEY WANT TO AND USUALLY OUTSIDE OF THIS TIME SCALE. IVE EMAILED THEM MORE THAN ONCE TO COMPLAIN ABOUT THEIR TERRIBLE SERVICE BUT WHAT WAS THE POINT IN THAT BECAUSE NOTHING HAS CHANGED!!! WHY ISN'T THIS COMPANY REGULATED PROPERLY? WHY ARE THEY EVEN ALLOWED TO TRADE? THE ONLY REASON WHY THEY GET ONE STAR IS BECAUSE IT WON'T LET ME REVIEW THEM WITH NO STARS!!! ROYAL MAIL PARCEL FORCE ARE AN ABSOLUTE WASTE OF TIME - DISGRACEFUL!!!
February 10, 2026
Unprompted review
Package not received been with Royal Mail for 13days
Package received from sender by Royal Mail 13 days ago. It's been with in the local depot for 12 days, ny delivery address is in London, so really not that difficult to get this to me. Respons from Royal Mail is that the Sender should raise a complaint.
Still I do not have my package.
February 10, 2026
Unprompted review
This company is an organized crime…
This company is an organized crime group! They're stealing packages on a massive scale, and no one is doing anything about it!
February 10, 2026
Unprompted review
Liars. Pretend they've attempted delivery with delivery when they obviously haven't.
Royal mail consistently pretend that they have attempted delivery when they obviously haven't. This company is shambles these days.
February 9, 2026
Unprompted review
Been waiting for my parcel for 7 days…
Been waiting for my parcel for 7 days now, no updates on said parcel nothing.
February 9, 2026
Unprompted review
Very unhappy
Sent a Turbo charger through there special service, paid about £30 for postage in November, it's now February and still haven't heard anything. Made a claim, tried to contact them on numerous occasions and still nothing!! I am hundreds of pounds out of pocket! My bank is overdrawn and they are not bothering communicating with me.
I will avoid royal mail as much as I can from now on! This is totally unacceptable
November 11, 2025
Unprompted review
Customer Services Provides No Help
Royal Mail collected four large parcels from me, all destined for different addresses. They were for delivery by Parcelforce 48 and Royal Mail was to pass them on to the Parcelforce depot. The tracking numbers show they were collected by Royal Mail six days ago, but a conversation with Parcelforce customer services indicate they have not been received at the depot. The Parcelforce customer services representative refused to contact the depot or the Royal Mail sorting office saying customer services did not have their contact numbers. I stand to lose several hundred pounds and I feel I have been given no assistance in locating my parcels.
February 9, 2026
Unprompted review
Shocking service
Shocking service, lost two parcels in a row. No customers service to help app and web useless for help you need . Spend 40 minutes only to find the person on the phone can't help and said you should put in a claim... thought evri was bad well Royal mail you definitely getting on par with them.
.
February 6, 2026
Unprompted review
If I could give 0 stars I would
If I could give 0 stars I would. Royal Mail lost a 48 Tracked parcel. When I tried to claim - and Royal Mail’s customer service acknowledge it was lost by them - because I have not claimed within a 30 day window they will not compensate me. I won’t give them the benefit of the doubt again, I naively hoped the parcel would turn up after Christmas/New Year. Why should I be out of pocket because of Royal Mail’s appalling service?
February 6, 2026
Unprompted review
Problems with Royal Mail are endless
I am a sole trader. The space is not big enough to list all the problems with this company. Apart from the never-ending price increases, I used a Guaranteed 10am NEXT DAY delivery for a very fragile parcel. Arrived 3 days late! By the time the customer told me, I was too late to claim, you must claim within 14 days, I was a day late. They certainly are on time if you are trying to claim. If this were an occasional issue, I would just let it go, but I frequently lose money on postage costs due to the rapid price increases, a customer pays, and the price has gone up in the interim, less than 24 hrs, lost items which have to be replaced, and late items with frequent customer complaints. The problems are endless, but they don't try to improve the service; they just increase the prices.
January 16, 2026
Unprompted review
I guess Royal Mail isn’t so “Royal” anymore
What’s going on with Royal Mail these days? Even paper mail comes late and sometimes it doesn’t even come , if they can’t deliver paper mail how the hell am i supposed to trust them with my packages?
January 14, 2026
Unprompted review
A right Royal c ock up
Like most things Royal currently they are unable to do the one thing without messing it up or passing the blame
Constantly fail to deliver
February 5, 2026
Unprompted review
They didn't make attempt to contact me
They didn't make attempt to contact me. I bet they didn't make attempts too contact me. Now I'm here for hours at the door waiting for a delivery after 4hrs of notice today. No site of them yet.
Very very very poor
February 5, 2026
Unprompted review
Absolutely awful.
February 5, 2026
Unprompted review
Useless and can’t get hold of anyone
Was due to deliver urgent materials for workmen, I was here, didn’t even ring doorbell which is clearly situated in the middle of the door, must of heard banging inside but drove off 😡 couldn’t even collect my parcel until the next day, and they wonder why people don’t use them anymore!!!!
February 3, 2026
Unprompted review
Over the years 24 tracked services have…
Over the years 24 tracked services have risen in price. Despite paying extra for my medication to come next day….. I have subsequently for the past 3 years wasted hundreds on delivery obligations that are more often than not never met. I have worked for companies that deliver furniture and things of the sort, and this lack of respect for obligations is unfathomable, the bullocking I’d receive for doing the things Royal Mail has done with the false promises of delivery would be justified and astounding. Today my meds which are a WHOLE WEEK LATE now were said to finally be arriving between 12:10 - 4:10 today. It’s 4:17 and surprise surprise. Nothing. Joke I’m absolutely livid. It’s already ridiculously late now I’ve been told lies thinking I’d finally receiving them after a 6 day delay. I’m refraining from swearing, but it’s an effing joke. Royal Mail hang your heads in shame. And take that royal out of your name, nothing grandiose about their services, nothing reliable either.
February 4, 2026
Unprompted review
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