Taxexpertnow Reviews 2,992

Expert was able to answer tax question quickly. He continued to contact me with further information as the day went on. HOWEVER, as other reviewers noted, I was charged $55 for a membership to which... See more

I was assisted by Peter Giglio, and he made me feel very comfortable talking to him. He understood my question and he helped me getting the answer. I never used this service, but I thought it was gre... See more

my questions were answered directly, though not much progress was made...information and directions were explained fully,( waiting cues, IRs employee reshuffle, gov't shutdown etc) advised to call REV... See more

This was an excellent teamwork to resolve a very complicated problem of me picking the wrong product of Home & Business instead of just Business.I am grateful of about 7 people who got involved at... See more

Gagan explained what the options were and I found it very helpful to begin the process. I did ask at the end of our last chat if I needed further advice, since he and I connected and he was familiar... See more

I ended up being able to fix it myself, but it was a comfort to know that I could get a real person if I stayed with it. I understand that time is money and that AI helps reduce the payments made to... See more

Buford was very professional and knowledgeable. He stayed on the phone with me while I tried to access online. The site wasn’t available. He gave me his direct line to call if I did not get throug... See more

Lane explained my circumstances for me to understand what my own 401k and TPA could not explain clearly for myself and my form. I appreciate his kindness and time to answer all my questions. I still... See more

Turbo tax has issues with required fields that force users to create work arounds that could be construed as false. The agent acknowledged this situation and recommended a solution

The tax consultant Michael was fantastic. He treated me not like just a person looking for an answer, but he treated me almost like a friend and answered all my questions I had no problems. He should... See more

Joel was very personable with his typed messages. Very knowledgeable with information I needed. He also added three (3) additional areas to seek help, didn't even know about this. If I ever have to... See more

I like talking to a real person that actually knows his job and can give good advise didn’t transfer me to another person that tells me they can’t help because I don’t owe enough to get into any prog... See more

It was quick, easy and to the point. If you ask the right questions with back-up information, you apparently get the correct answers, I'm thinking!! Jacob the CPA recognized what I needed and answered... See more

It's like it's ok for people to be mistreated, abused or misused because No one seems to be available or have time to provide assistance or provide answers. Although this was an online chat, it w... See more

Absolutely useless. I had a tax question that was not that complicated (and not uncommon, just somewhat nuanced) and I received form answers on repeat from a "human" when it was clearly just all from... See more

First of all the timing to get an expert to chat was very quick and efficient. Also John White and the previous Pearl were both easy to understand and quick to give me a response. Also, John was extre... See more

I have been trying for a long time to find a way to receive financial help from my husband who was World War 11 Navy Veteran. He steered the USS Aircraft Carrier US Hancock and loaded up all... See more

I was on a chat line with a tax accountant named Joel Salas. This is my first experience where I can say he knew what he was talking about, and gave me instructions that were easy to follow. I have sp... See more

Carter McBride was very helpful. Concise advice with very clear directions on alternative ways of accomplishing my goal. Offered for me to come back if I need help in the future.

After dealing with an expert named Sam who got the info he needed to track down my Notice of Assessment only to have him disappear for 3 days then suddenly sending that Notice by email, then dealing w... See more

Took half hour with no response phone call from "specialist". Then I got mail response from Joel after I sent another message. A bit disappointing. Then I got an email from Joel with some good info o... See more

While I was awaiting his phone call, Brian sent me his information by e-mail which I didn't see until hours later after I finally reached the right person at the IRS. He was supposed to call me, not... See more

The rep was knowledgeable and diagnosed the problem as far as he could, then referred me to someone with more PC experience rather than tax software. The only thing that would have made it a 5-star r... See more

Answered promptly even late at night. Some miscommunication about resolution of question resulted in lots more emails after I advised that everything was resolved. No big deal--I did get things fixed!... See more

The first person was slow to respond, and I wasn't sure he was even looking at my summary of a complex situation. I told him my background (BS in Accounting, CMA, CFM, MBA, 37 years as a Controller,... See more

I DID NOT authorize and/or payment or reoccurring of $55.00. I did not receive any advice or anything. Fraudulent activity has been reported. This occurrence was February 22. I was notified by my ba... See more

I stressed for months about a probate estate issue, and didn't want to incur significant attorney fees just to answer a couple of questions. This website was very easy to use (online or by phone), t... See more

The answers I got were exactly what I needed. However, there was an attempt to charge $55 for an annual membership, which my bank denied, thank goodness. I understood there would simply be a $5 charge... See more

This is a bit crazy for me as I"m retired and had to switch all bank accounts late this week. She did confirm local offices to change my acounts info also suggested I try the new bank and will h... See more

Nathan was patient, kind and very knowledgeable. He helped to explain everything in a way that I hadn’t before. I spent days trying to reach Social Security Agencies and was always 120th in l... See more

Ponci was vey patient (I am technologically challenged), so I move slower than others. She had emailed as series of instructions to resolve the problem, as well as a phone number to TurboTax customer... See more

Aljon was very patient. I'd been trying unsuccessfully to change my withholding online with SSA (and also by contacting the local SSA office directly) I was already quite frustrated. Aljon took the... See more

Was able to quickly reach the expert that I have communicated with before. He answered my question quickly along with follow-ups. The advice I have received all along has been solid and a far better... See more

I have had had bad experiences with other big company CHAT lines, going around and around in circles, never coming to a conclusion or the correct person, and no wiser than when the CHAT first start... See more

my questions and comments were reflected back to me so i knew he was clearly understanding what i was saying. He was also very reassuring that this is common and can be solved

Nathan was an excellent expert to talk with. He was well spoken and clear, asked appropriate questions, arrived at some answers and set up my next steps. He was kind, patient, had me repeat phone nu... See more

I hope Trustpilot is not recommending taxexpertnow.com to anyone. I just attempted to use their service, their site explained that a one-time fee of $5 was necessary, so I filled in my credit card in... See more

BEWARE!!! I attempted to ask a question through the chat feature and was eventually supposed to be referred to an accountant. The message stated there was a secure form for a $1 (refundable) payment... See more

They represented themselves as a service connected with the IRS, which was a lie. I had a quick question about filing and was told I would be charged $5. The “expert” I was connected with was rude... See more

Joel found the answer to my question. He was very nice and did a lot of research that confirmed my thoughts that a new law resulted in my receiving a one time payment. He was also correct in stati... See more

Joel was amazing. I didn't take care of some stuff timely and he recognized the panick in my voice. I had an unusual issue - and after discussing everything he sent me a list of everyhing I needed t... See more

Wow, that ended a week of panic after having no idea what my tax implications were for the LLC I created w a foreign partner. It was rad- I signed up, paid $5, I gather another $55 will be charged but... See more

Be very careful. This is a paid service but a paid membership. They will not refund your $55 membership even if you cancel within 1 hour. My 91 year old mother-in-law was pulled in and charged $5 f... See more

I had no idea how to get the information as to how to expect my increase in social security. Just answers answered my concerns with no problems. They had a small video as to how the increase came into... See more

I found the expert I spoke with to be patient, efficient, and very knowledgeable. He explained all the complicated issues clearly. I found some of his questions hard to answer because they involved... See more

As you represent the SSA, you deal largely with seniors, I'm sure. I doubt that I'm the only one that is as technologically impaired as I am, which from our perspective is already a setback which aut... See more