Footasylum Reviews 81,839

Ordered trainers on Tuesday evening around 11pm and thy have just been delivered well packaged and perfect at 12.30!!!! Can’t ask for better than that. Had regular updates on the order and delivery s... See more

Always find what I want & more.. Great company & great quality. Fast delivery always get day after amazing! Sales are fantastic & always seem to get deals & discounts on items & delivery! Never ha... See more

Fantastic customer experience from purchase to after sales by Cardiff store. Bought a pair of Nike DM for Christmas for boy however within 6 weeks stitching at top was loosening. Took back to stores... See more

I had been waiting for my parcel for two weeks evri never replies I contact Footasylum and no refund still waiting, Contacted me first thing this morning all sorted great customer service on line... See more

Shambles of a company, my partners tried multiple times to contact you regarding reward points that she accumulated on the app leading up to Christmas over £200 worth. 28 days past and you removed... See more

I purchased some trainers from a different company and then I saw the Trustpilot and they only had like 1.2 stars at five and I thought oh God, what have I done? Buyers remorse But looking at... See more

The trainers and t shirt were a great price, a third cheaper than anywhere else, in perfect condition and arrived really quickly, just two days after ordering. Shout out to the postman who came back t... See more

Bought stuff from them on multiple occasions, always quick and well packed. Had couriers lose parcels as well which they sort out quickly, and had great service from Shaeik at customer support

⭐️⭐️⭐️⭐️⭐️ Huge thanks to Tyler, who not only rescued my delivery situation like a true hero but also brightened my day with a compliment about my baking! He got my replacement sorted in record time... See more

Spoke to Saamia and she was fab, acknowledged my issue and stayed on the chat whilst she tried to find out if I could refuse delivery of a parcel that was ordered but not needed as order had gone thr... See more

Super helpful! I hadn't received my order number (I entered incorrect email address) so I was unsure if my parcel had been delivered to the parcel shop. I contacted Footasylum using the live chat... See more

Vedraj was brilliant with helping me with my return query. He was so very helpful, supportive and had endless patience with me. Nothing was too much trouble. He certainly showed the company Monterrai... See more

Great quality and very comfortable! I’m really happy with this hat and gloves set. Both are well made, soft, and feel warm without being bulky. The hat fits perfectly and keeps its shape, and the glo... See more

She was an amazing agent and she made me feel like I didn’t get scammed and I was in a perfect position of getting my shoes back all because of her and she was very friendly and respectful and just th... See more

Foot Asylum is really reliable and quick with their deliveries, and their prices are genuinely good for what they sell. They usually have a wide range of trainers, clothes, and accessories, and they d... See more

Great site and store. Recent issue with delivery whereby Evri tampered with my order. Called and lady was great, only issue was some of my missing items were then out of stock. Not the stores issue bu... See more

Fantastic service. Ordered trainers on the Sunday and they were ready to collect at my local post office the next day even though free delivery. Trainers perfect and just what I wanted. I was also abl... See more

Product availability. I tried over half a dozen online sports stores to purchase Cruyff Fearia Hex-Tech trainers before finally finding them available online at Footlocker. I'm over the moon with the... See more

Well what can I say. 1st time using online purchase with this company and omg I'm so blown away. I ordered Friday morning some beautiful adidas spezial trainers and they came today Saturday. From orde... See more

Wrong coloured item sent. Unable to speak to anyone regarding issue. No joy with autochat or Whatsapp. Had to pay for return and pay for delivery a second time. No exchange available for mistake with... See more

Ordered on the Monday before Xmas and paid for guaranteed Xmas delivery. To my dismay they were using Evri and we never received the order. Staff were most unhelpful on the online chat and via email.... See more

Good prices and quality items . Major downfall is they use Evri as a delivery courier, yes you know that rubbish company that rebranded from Hermes ! Change the name but delivery is poor. I paid for... See more

I would give zero stars if I could but thats not an option! Ive been waiting from the 7th of January for a refund on an order, its now the 6th of Feb and i still dont have it. I have had to constantly... See more

Absolutely gutted , ruined christmas for my child!!!! ordered In plenty of time for delivery . chased and chased because tracking wasn’t moving , i’ve been passed pillar to post , received a what’s a... See more

Dismal customer service. Bought a gift on 23/12. Went into the Bradford store to exchange size on 26/12. Lady behind checkout was rude and obnoxious - she just shurugged her shoulders and pointing... See more

After a parcel being delivered to me, behind a small bin in a public area after advising evri several times to put it inside the bin, my claim was rejected. How I have no idea, absolutely furious with... See more

Ordered some trainers, parcel got lost (but they use Evri so no surprise it got lost). They sent a replacement which arrived. Decided to return them, it’s now a month later, they’ve had the return sin... See more

I had an issue with their system only accepting one gift card. Shout out to Tyler who helped me merge multiple gift cards into one so I could transact online, after the live chatbot had initially said... See more

Regarding previous review..... I WAS LIED TO..... Told everything had been checked until one team member (Waqas) ACTUALLY DID INVESTIGATE and found I was correct. It had been a scanning error.... See more

AWFUL AVOID at ALL costs! Delivered parcel to "safe space" (between the bins) parcel wasn't there to collect once I returned home. Raised a form to request refund 8 days ago- spoke to chat advisor who... See more

Purchased footwear on 19th Jan charged for next day delivery. Evri did not deliver the footwear.i was told to contact evri so I did and evri told me they never got the parcel yet apologised for delay.... See more

These people are FRAUD! STAY AWAY FROM THEM. I have returned my item on 29th of December 2025. Item got delivered on 7th Jan 2026. Its 1st of Feb and i never received my Refund!!!! i have contac... See more

Unfortunately arrived with the shoe box smashed to pieces was obviously like that before sending aswell FA-19009247 also was suppose to be free delivery for next day I put the code in when purchasing... See more

Found the Puma trainers I've wanted for a while on this site, for a great price in the sale. Size 4.5 which fit perfectly. They arrived so fast, beautifully packaged and boxed. I'm knocked out with th... See more

I went in to exchange an item from online and jemma and her two team members were brilliant cos I didn't have a clue tbh. Jemma guided the girls through the process as they never done it before it w... See more

Visited London's Oxford Street branch to buy some Nike trainers. Tried on several different brands (and sizes!). Kai was so helpful, understanding and nothing was too much trouble. He continued swapp... See more

Hi, .I have orderd half sleeve jacket zevetie candain and coat from footasylum, but unfortunately 1 item half sleeve jacket was missing,I rang to coustmer service,I spoke with marz he is v nice... See more

Ordered leather pumps, received canvas high tops. They don't even look the same! I suppose them getting the shoe size correct is something. Love chat was abysmal being AI automated but apparently I... See more

The north face Neptune 1996 retro north face jacket is really nice and really warm. The puffer is totally top-notch quality and I don’t regret buying this jacket. Good price as well. Really recommend... See more

After sending many many messages on live chat and getting nowhere and no help from multiple other Footasylum agents over multiple days and basically being brushed off with no answers I sent 1 message... See more

Utter garbage. No order confirmation arrived after placing an order, nothing was so ever. Website failed to get past the create an account section and then nothing happened at all. Useless. On... See more

Disgusting service from customer service. Received parcel and it was obvious that shoes were missing - parcel was too small. Contacted customer service and was accused of taking the trainers out of t... See more