Lyft from a driver's perspective
Every driver I've ever met has been extremely Pleasant. But I must say the company stinks. I signed up with lift under a $500 bonus agreement. Not only did they try to stiff me on the $500 but they tried to stiff the person that referred me also. They tried to give us both $100 and call it a day. After trying for days to contact them by telephone I found out that Lyft has no phone. I know things are really changing in this techy world, but having no means of phone contact when you have thousands of people working for you is unacceptable.
The only means of contact is by email which they take usually one to two days to respond. If you've got an urgent or pressing matter, that again is unacceptable. After literally writing them 5 to 8 emails a day and sending hard letters to their corporate office, and also threatening to share my experience on Yelp, TripAdvisor, Facebook, Twitter, and then threatening to take them to court, they finally forked over what they owed, with some crazy crap about making a one-time exception.
Then, after finally getting paid I decided to continue to drive for Lyft. A few days after continuing my service one day my app just stopped working and wouldn't allow me to sign on. To date have sent 9 Communications asking to be updated on the situation and explain why my driver service was turned off. I have not received one single response. I even got an email asking me to rate the the service of the response which I never received.
There are other little twist and turns to this story but so as not to draw out too long. I'll just leave it with this. Lyft has expressed and displayed the worst customer or driver service that I could ever imagine coming from a so-called company. At this point anything I could say about them good or bad would leave an extremely nasty taste in my mouth. There are many expletives I would love to use to describe my feelings toward them. But instead I will just walk away and let you decide for yourself whether you want to deal with or do business a dis-organization called Lyft.
August 13, 2016
Unprompted review