Maria Wadsworth

I’ve dealt with Zip both as a high-volume merchant (>$6M annual turnover; thousands of monthly transactions) and as a customer. Both experiences were poor.
Merchant side: Repeated cases where customers paid successfully, yet Zip’s API returned “payment not processed.” Each incident came with a different excuse from support. I’m a web developer and provided technical detail and logs—no durable fix, just deflection.
Customer side: I tested Zip myself. A $15 installment failed even though my credit card had >$1,000 available. Zip charged a late fee and marked the attempt as “insufficient funds.” Within 30 minutes of that attempt, multiple other card transactions cleared without issue. My bank explained—technically—why Zip’s reasoning didn’t hold. The late fee stood.
From what I’ve seen (and from the number of our own customers who complained about Zip), these aren’t edge cases. They feel systemic. I’m closing the account and won’t recommend Zip.

Needed help with a faulty product and they did not reply to my multiple emails. They did reply when they saw my review and only vaguely acknowledged the issue and lack of response after seeing I had left a less than complimentary honest review. The intent was not to resolve my issue, but make the negative review go away. They just deleted it!

Nope - the sales rep trying to upsell me kept calling whilst I was waiting for support to reply to my 3rd attempt at getting help. I am an experienced web marketer and this is a very basic APP. Doesn't offer anything more than what Substack can do. They are very keen to push their marketing style (and sell you coaching for how to do that this is the real game) which does not work for everyone. I wanted the APP to do something else and it's basically "do it our way or nothing. This is so they can sell you coaching to sell the APP....ok for a very specific type of training but not for everyone". My advice is do the 30 day free training before you commit so you know what you are getting. Don't pay for the Apple developer subscription until the last minute.

Should have held off as I am moving to Substack and abandoning the idea of a stand alone APP that really doesn't offer any extra features or advantages. It is very basic, slow and buggy. Also now very User friendly for users.

No instructions came with screen protector nor any wipes to clean the screen prior. So I had to find a video online. Same protectors on Temu or Aliexpress for $7 with accessories to ensure you can apply it correctly. Won't be buying again from this store.

Very poor service. Two pairs developed holes within two handwashes, and stitching came undone. I contacted Modibodi - they ignored my emails (plural). Nice try Modibodi suggesting they did not get my email, this in NOT TRUE as I got auto-replies saying they would get back to me. I know to check SPAM folders as an IT technician. They did not publish my review. I bought 6 pairs in my order, and none lasted very long even with following washing instructions. Do not recommend! And the reply below just reinforces my point, I did exactly what they have suggested below and was ignored.

Trademe is a rip off and full of scammers now. Closing my account.

Shocking service, sold the wrong item to me after I asked for what I needed and gave them the model number. Returned the item after receiving it and they claimed "we can't find it so can't give you an exchange or refund" after me proving it was returned and when it was returned. They kept my money and ignored me. Total scam!!

Absolutely terrible product and service/support - took our money and ran. App launch was delayed (we were one of the first to sign up). There were many bugs which they would not resolve and all they would say is the next update will fix it. This was a tactic to avoid actioning our request for a refund. They charged us a monthly fee for a service that was not ready and would not function, and no resolution despite bugs. We had asked for a refund earlier as the delays had already gone on too long, they stalled on giving as a refund as per their promise - then refused it saying it was past the refund date. They asked for a chance to fix it so they could say no refund even though we had asked for it within the appropriate time frame. Really dishonest money grabbing company. I've been in the online business for 20 years, and this was intentional so I am gong out of my way to warn others. Don't go near Buddyboss software!!!

Reporters do not do their homework and fact check before publishing stories that can cause harm to people. The reporters can write absolute rubbish even when given the opportunity to write facts. They technically could be sued for ignoring facts but they do not care. It's now a click bait tabloid based publication and credibility is nil. One of the chief editors Geoff Allott has in the past refused to change incorrect information written by a reporter who was given the opportunity to fact check and chose not to. Thankfully most readers saw through it. It's all about sensationalism and click bait not real stories. Appalling when we all see stories that can affect people's lives for the worse, and the attitude is apathy.

Paid to get started before the platform was ready, when is was there were lots of bugs but they started charging us the monthly fee. Paid over $1000 and the help desk NEVER sorted out our app and got it working and refuses to credit us for the months they charged but the app was not ready. Basically ended up paying 3 months for their development and lost income. Ended up going with passion dan. Buddyboss could have recovered the sale and got 3 more of our businesses on board but chose the costly way - not looking after customers who in good faith tried signed up BEFORE the site was ready.

Great products and fast delivery thanks. Great service!

I went on a New Zealand South Island Tui trip with my daughter. I am a Kiwi who had travelled most of New Zealand's scenic places as a child and in my 20's. I thought I knew New Zealand very well, but Active took us to absolutely breathtaking places I didn't know existed and that had us in awe! The food and company was second to none, we did all sorts of fun stuff like jet boating and bike trails, we made new friends with a bunch of fellow guests from the USA and Aussie - and awesome guides who totally spoiled us with yummy meals and entertaining stories about the places we visited! They were knowledgeable and professional, but most importantly the experience of the company shows in so many positive ways. Nothing was missed, and they knew what we needed at all times. An amazing experience!

Always happy with Strawberrynet.com great service and products!