Brandability Reviews 4,997

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness and friendliness of the staff. Consumers appreciate the clear communication and efficient support provided throughout the ordering process. People also value the team's accommodating nature, which ensures smooth and timely execution. Consumers are pleased with the quality of the products, noting their premium look and feel. Reviewers are happy about how quickly the orders are delivered. The delivery service is often described as fast and efficient, with many consumers receiving their goods well before the agreed-upon deadline.

Based on these reviews

Rated 5 out of 5 stars

Everyone I dealt with during the process of ordering and confirming my request was super helpful, friendly and clued up . They were all definitely ready to go the extra mile to assist. I needed my ord... See more

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Rated 5 out of 5 stars

We really enjoy being a customer of Brandability. We have ordered three times and they always offer great service. Their products are good quality, fair price and we are always kept up to date with de... See more

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Rated 5 out of 5 stars

Amazing ,fast service. Really on top of things and amazing with communication. Products we ordered was good quality and arrived on time with no issues. Keenan was so friendly and helpful and Kayley... See more

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Rated 5 out of 5 stars

Chantelle helped me perfectly with my order no doubt about it, there was never a moment that I felt like I don't know what is going on. Never mind the fact that a response back from her where done... See more

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Rated 5 out of 5 stars

We recently ordered branded notebooks and had a great experience from start to finish. The quality is excellent — premium look and feel. Service was professional and efficient, with clear communi... See more

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Rated 5 out of 5 stars

I am very pleased with the excellent service I received. Mercia Bosch and Charity were professional, helpful, and efficient. Everything was handled promptly and with great care. I highly recommend the... See more

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Rated 5 out of 5 stars

The constant communication, being kept in the loop throughout the journey. The friendly people who supported me (Shaun, Lionel, Robin and team) – and I think the best thing is that you don’t feel like... See more

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Rated 5 out of 5 stars

Huge thank you to the online team . The order was incredible . your prices cannot be beat and the level of service was sensational . THANK YOU all so much for meeting the impossible delivery time too... See more

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Rated 5 out of 5 stars

The service received from Brandability has been awesome!!! From the minute the order was placed to the delivery was great. Constant feedback and communication. I never guessed what was happening with... See more

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Rated 5 out of 5 stars

From the moment I asked for a quote the service and follow up was quick and efficient. It was painless and easy. I received my goods 3 days before the deadline. I was notified each step of the way, ne... See more

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Rated 5 out of 5 stars

Ok, so this is the second time our company used Brandability and yet again they did not disappoint. The staff was wonderful, kept me inform throughout the whole process. They are very professional and... See more

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Rated 5 out of 5 stars

I have been doing Business with Brandability for the past 8 years and it has ALWAYS been a great pleasure. From getting a quotation to delivery. Your Customer Service is one of a kind. I will always r... See more

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Rated 2 out of 5 stars

I constantly had to ask for feedback. When approving my work I had to do it 2 to 3 times before the work continued. I made my payment 23 of January and only received my order 6 February. 2 weeks is... See more

Rated 5 out of 5 stars

From the very first email query I sent I had a super quick reply from sales. I procrastinated but had such nice polite, patient follow up emails. Each process was clearly communicated by each person &... See more

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Rated 5 out of 5 stars

I chatted to Mercia Bosch, the online Sales Consultant, while I was busy placing my order informing her that its quite urgent as I needed it for our new office space. It showed the good will be deliv... See more

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Rated 5 out of 5 stars

Amazing, professional service. I was kept informed every step of the way, which is most unexpected, Both both communication and the final product exceeded our expectations. We had embroidered caps mad... See more

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Rated 4 out of 5 stars

The website is quite good and has lots of options available. Sales staff was not knowledgeable about pull up banners and did not really answer my question re advice for a pen that did not feel too che... See more

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Rated 5 out of 5 stars

So impressed with the company. Constant communiction and updates. Leigh was very patient with me changing the quote many times! So incredible to have regular updates before delivery and even an email... See more

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Rated 5 out of 5 stars

I can only say "wow!" You truly exceeded expectations with your service. We received the package three days ahead of the expected delivery date. Every person I interacted with was helpful and profess... See more

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Rated 5 out of 5 stars

Thank you Carien and Adele, my experience dealing with everyone has been nothing short of amazing, Carien’s patience, quotes going back and forth, thank you for all of you helping with my small busi... See more

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Rated 1 out of 5 stars

Completely disorganized. Agreed all goods will be collected on Friday morning, got to Brandability who then indicated my order should be collected from Amrod, who then only packed half my order. The... See more

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Rated 1 out of 5 stars

Everything was going fine; we agreed artwork and the sample was sent (which we paid for). This was 100% except we decided on a minor font alteration. For reasons unknown to us... the size of the main... See more

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Rated 1 out of 5 stars

The consultant was not helpful and did not even go out of her way to try to mitigate the situation. How can an order have four different colors when the printing method is the same, regardless of the... See more

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Rated 4 out of 5 stars

Overall, we had an amazing experience. The design team had wonderful communication, and our artwork came out just as they told us. There were bumps in the road as some consultants didn't have the... See more

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Rated 4 out of 5 stars

The finished items were very nice, the layout department was very helpful and the representative who helped. The down side was your add says you will beat any written quote, I provided one only to be... See more

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Rated 5 out of 5 stars

Feedback on recent order : Great communication from both the sales team, as well as customer service. Response and supply to a last minute urgent order was met and exceeding the estimated due dat... See more

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Rated 5 out of 5 stars

Always great service, wide variety of products and easy designs to approve. I would appreciate a bit more time to review the designs - it always feels like I'm rushed with this part. And I don't like... See more

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Rated 5 out of 5 stars

Brandability worked with total competence, professionalism and friendliness throughout. The product looked great and they nailed the design. The price was also among the best I found. I look forward t... See more

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Rated 5 out of 5 stars

Update: Brandability steped up and decided to help me after explaining the situation again to another person. They fixed the printing amd replaced the 3 that was not up to standard. I liked the pr... See more

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Rated 5 out of 5 stars

Good service - Minit Print . I don't have time to scroll and select,. Conan Soll was willing to assist. Had I had to read through the catalogue and then go online I would not have placed an order.... See more

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Rated 5 out of 5 stars

Brandibility's staff were very helpful and kept in continuous communication with me, letting me know what was happening every step of the way. Jacques Carstensen, the brand consultant I mainly worked... See more

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Rated 5 out of 5 stars

I ordered 20unbranded journals and I am extratic with the quality. They are perfect and the care with the packing them with separators helped get them to me in berfect condition! Easy online store... See more

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Rated 5 out of 5 stars

This is the 3rd time I am ordering- orders always delivered before indicated date on the day of purchase. You have always impressed me. Keep up the good work

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Rated 5 out of 5 stars

For the first buyer at Brandability, I am very happy and impressed 😀. Quality of the bucket hat is good and turnaround time for delivery very impressive and quick. I highly recommend 👌 and I... See more

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Rated 5 out of 5 stars

I would just like to let the spotlight fall on MERCIA BOSCH, going the extra mile is what she did amazingly! Form the get go she was friendly, kind and very professional ! I would recommend a customer... See more

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Rated 3 out of 5 stars

My assignment was not fully understood, I had to explain it a few times before getting it right, and also I had to setup the layout and send through, then only was it drafted properly. The product is... See more

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Rated 3 out of 5 stars

We had a good but frustrating experience. When you are ordering a large amount of Tops like we did, it becomes a long and involved process of constant approval from branding to pro-foma invoicing and... See more

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Rated 5 out of 5 stars

It was easy for me as a first time client for Brand ability to place the order. The constant communication and follow up were great as I was informed about each step of the process and who will be ass... See more

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Rated 5 out of 5 stars

This is my second time working with Brandability, and once again, the experience has been really smooth. While I haven’t personally seen the final product yet, my colleagues have let me know the d... See more

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Rated 5 out of 5 stars

The best service I’ve had ever ! Phoned Yolandi & Mercia on the 9th got my parcel the 10th as it was urgent they made my anxiety of an order I had minimal thank you for the professionalism ladies. Got... See more

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Rated 5 out of 5 stars

I've ordered unbranded products quite a few times and every time my orders have been processed super quickly. The staff members are always very friendly and responsive. Awesome service and great quali... See more

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Rated 5 out of 5 stars

Their staff was extremely friendly and helpful, keeping us updated every step of the way. They went out of their way to make sure our order was delivered within two days — excellent service and commun... See more

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Rated 4 out of 5 stars

The bottles and notebooks are great quality. They also just made it in time for us to recieve everything. In some cases they were changing the fonts for some of the text parts of our graphics. We did... See more

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Rated 5 out of 5 stars

The most efficient, kind and best company ever. Every time I had a priority order, they found ways to make it happen for me. With no hassles. All of their consultants are kind and wonderful. Love thei... See more

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Rated 5 out of 5 stars

We had a last-minute order of lanyards to be placed, and we did not have the luxury of time on our side. Our order was placed on Monday late afternoon, and we received our parcel on Thursday morning.... See more

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Rated 5 out of 5 stars

Quality products - Excellent service! Even when a few items needed to be replaced, they really went above & beyond to assist and sort it out with minimal delay. Great overall communication, I got regu... See more

Company replied


Company details

  1. Promotional Item Store
  2. Clothing Wholesaler
  3. Printed Clothing Store
  4. Promotional Products Supplier
  5. Screen Printing Shop
  6. T-Shirt Company

Written by the company

With a reputation that is second to none in the industry, Brandability has been a supplier of quality branded promotional clothing and corporate gifts since 2012. With a selection of over 5 000 brandable items - we provide a single source which allows you to locate, design, order and track your promotional items online. Everything we sell is backed by our 100% satisfaction and lowest price guarantee. We pride ourselves on providing the best possible service to our clients and ensuring their branding experience with us is unforgettable. Our services are offered countrywide as well as in parts of Africa, we currently have offices in Cape Town (HQ) and Johannesburg.

Risk-Free Guarantee

We guarantee your products will arrive looking the way you expected them to.

We put our money where our mouth is and guarantee that your products will arrive looking the way you expected them to. However, if your products look different from the artwork you signed off on then we’ll either re-brand and ship them to you or issue you with a refund. We’ll also replace your items if they arrive damaged or faulty in any way and for the more fragile items we’ll assist you with insuring them just in case. We’re serious about making sure you always get what you paid for.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Misleading advertising. Not the product purchased

I ordered 2 jasmine blouses because it is a longer length blouse that flares out. The blouses i received were different. They claim the blouse in the online store is just for visual display. They refuse to send me the correct blouse and i know they won't refund me then either. This company has bad ethnic!

February 12, 2026
Unprompted review
Rated 4 out of 5 stars

Brandability Mugs

I had an excellent experience with this company. They are very helpful and very professional. They are with you helping you design your product every step of the way. The quality of the products and branding was amazing

February 9, 2026
Rated 5 out of 5 stars

the consultant

the consultant - Jacques and how he engages with us. The communication and efficient way emails are responded too and the patience

February 9, 2026
Brandability logo

Reply from Brandability

Hi Estelle, thank you so much for this lovely feedback, Jacques is an amazing branding consultant! I will be sure to make him aware of your kind words.

Rated 5 out of 5 stars

Very responsive and helpful throughout…

Very responsive and helpful throughout the entire process from receiving samples, to placing the order, designing the artwork layout and then receiving the order. Really good communication and quick lead time!

February 9, 2026
Brandability logo

Reply from Brandability

Hi There! Wonderful to hear you had such a great experience with us, thank you so much for the great review!

Rated 5 out of 5 stars

The definition of client service

Amazing client service from beginning to speedy delivery assistance

February 11, 2026
Brandability logo

Reply from Brandability

Hi Theresa, We are thrilled to hear you received an amazing service! Thank you for the lovely review!

Rated 5 out of 5 stars

Branded Power Bank

From the initial quotation through the design phase and right up to the timely delivery, the service was exceptional. Every step was handled with efficiency, attention to detail, and a clear commitment to customer satisfaction. The entire experience was seamless and exceeded expectations

February 11, 2026
Brandability logo

Reply from Brandability

Hi Rachel , I hope you are doing well today! We are so excited to hear from you, your review is just brilliant, we appreciate the kind words! Thankyou!

Rated 5 out of 5 stars

Excellent

Efficient, most PPE Suppliers are not even this fast. No delays.
Friendly staff and always supplying updates without us having to prompt

February 11, 2026
Brandability logo

Reply from Brandability

Hi Cheree, I hope you are doing well today! Thrilled to hear that you got your order nice and fast ! We aim to service! Thank you for the great review!

Rated 5 out of 5 stars

Thanks for great service!

Big thank you to Mercia for chatting to me online, following up on my order once placed and emailing me once ready for collection. Having great customer service agents really change the shopping experience with Brandability!

February 8, 2026
Brandability logo

Reply from Brandability

Hi Tayla thank you for the wonderful feedback! Our Online team are the best!

Rated 5 out of 5 stars

Great service

Great service, did not expect delivery so fast

February 11, 2026
Brandability logo

Reply from Brandability

Thank you Alixzandria! we appreciate the lovely review!

Rated 5 out of 5 stars

The team is so efficient

The team is so efficient, I needed an urgent order and they made it happen..proffessional

February 8, 2026
Brandability logo

Reply from Brandability

Hi Karabo, Thank you very much for the wonderful feedback! We appreciate it!

Rated 5 out of 5 stars

I am very pleased with the excellent service

I am very pleased with the excellent service I received. Mercia Bosch and Charity were professional, helpful, and efficient. Everything was handled promptly and with great care. I highly recommend their services.

February 10, 2026
Brandability logo

Reply from Brandability

Hi Jasmin, Thank you so much for taking the time to leave us this wonderful review! Our online team is simply the best !

Rated 5 out of 5 stars

Communication and services was excellent!

Excellent service. Communication was very good, and I was kept informed throughout the entire process until I received the products.

February 5, 2026
Brandability logo

Reply from Brandability

Hi Susan, Thank you so much for the wonderful review! We are so glad to hear that you were happy with your experience!

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