On the 16th of January 2026 I used a gift card to purchase 2 items from Barbeques Galore Online site, it took 14 days for the first item to arrive, I am still waiting for the second item.
I have sent numerous emails but am having trouble getting any response,  even from "Barbeques Galore Online Support ".
I would never purchase from Barbeques Galore again and will advise others to do the same.

We picked a product on the webpage on Sunday evening, and it arrived interstate on Tuesday afternoon. Less than 48 hours, and it was a large package (120kg on a pallet)! Purchase process was straightforward, and the item arrived well wrapped and in perfect condition. Amazing!

I purchased a fountain from them 2months ago and as far as I can tell it hasn’t even been shipped yet. I’ve received no communication from them regarding the delay. I’ve emailed them twice and have had no response. 

I bought a cocoon standing fireplace in 2021 and the black hood rusted. Top3bydesign replaced this hood but the same thing happened again and I haven’t been able to get a response from them since. Big shame because it has disfigured a good product. 
I would have liked them to admit when they replaced it that the same thing was going to happen again, so that I could perhaps have got money back instead. The RRP was $3300. 

There was a problem with the Order web page, after contacting support regards the order and expressing my disappointment they then corrected the order,  refunded the extra payment taken by mistake and genuinely tried to correct the order, also they offered a extra Fan Unit in a show of good faith and service for the inconvenience caused, many thanks to Bruno from Cocoon in restoring my faith in the company.

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