Joom Reviews 14,784

My experience so far is as yet not received anything. Goods taken about month to arrive it's ridiculous. So at present can't comment on quality. But fed up with waiting especially in this day n age... See more

customer support is non existent its a total scam ordered 2 trainers 1 showed up. says wait 85 days??!! to request refund??!! no response on app live chat Edit After filing a complaint wit... See more

It does what it says, the products always comes eventually (sometimes tracking the package(s) is/are difficult to know when or where it is and with whom it is sensed and it depends what kind of produc... See more

The majority of purchases arrive early. The range of products available is extensive, often having "hack" style products. Clothing sizes can be tricky even when ordering 2 sizes larger than usual. H... See more

Bought 3 oppo chargers,all 3 delivered were fake .Fake logos low current etc. from 3rd person -not their fault Also 2 usb c charging cables were below specs. Prompt reply from customer care.Everythin... See more

Please don’t wasted your time or money. Ordered gold curtains for an event and they arrived in pink. Customer service replies are delayed so that you miss the returns deadline (one message every f... See more

I like shopping a lot but I don't need to spend my time searching many streets any more. I just touch JOOM app and I can shop all ocer the world. The articles' descriptions make decisions to buy easy... See more

I don't understand how this works because this is the second time have just been refunded for items which were wrong size or didn't turn up.Not complaining,customer service absolutely spot on .No prob... See more

Better quality and sizing for Western identities. Ordered my sandals on 2nd January and received them about 2 weeks later. They were the size I ordered according to Jooms size chart but when i receiv... See more

So, I placed an order, order is confirmed, payment received from then on I am certainly NOT IMPRESSED ! unable to " sign in " to Track delivery absolutely zero " help " from the Home Page left... See more

Have sent a number emails to request a refund as the item purchased did not fit and didn’t represent the size on the garment. They have replied asking for me to take measurements but won’t accept my p... See more

I use joom for at least 4 years. Now, compared to when I first found it, it has more branded goods. Has authentic skincare (and fakes of course but you can figure it out very easily, I bought a "Dossi... See more

Don't order anything from Joom!! I ordered a carbon fiber cup holder cover for a Jeep Grand Cherokee. Delivery took about two weeks, and the cover arrived broken. Unsurprisingly, they packed it in... See more

Dear Joom Support Team, I recently purchased a keyboard from your platform at a surprisingly low price. While I am very satisfied with the quality, I find it unusual that such a high-quality... See more

I am a very happy customer and I want to say a huge thank you to the entire Joom team. The selection is amazing, and the products bring so much joy to my life. I sincerely wish the whole team prosperi... See more

I had a major headache with returning an item. I got the size wrong, as sometimes happens. Staff put various obstacles in the way of getting a returns address. When I finally did, it was in Hong Kong.... See more

Nothing arrived after 5 weeks and I thought I had been scammed (quite a few website do turn out to be fraudulent). However, Joom responded to my review here and to my email to them, asking me to be p... See more

Joom excellent company never add any problems with them very good.excellent saves. Pretty fast delivery to say it comes from over seas ..I order purity often and never add a problem at all. There pric... See more

Ordered a radio which was supposed to be for my year van. It didnt fit at all very obviously it wasnt ment for my age van dispite the description. Omg the customer support is non existant. Ive had... See more

So i purchased a hoodie for my Fiance for a planned concert that we would attend amd when it arrived they had the wrong name on the hoodie that goes with the logo of the band member. When I contacted... See more

Place my order no response customers support dirrected me to another si te other site give my a lot of answered Questios no reply email.checked my oreder no order registered .belived it was a scam c... See more

Scammers. They deliberately advertise a completely different product than the one you receive, using misleading photos and descriptions. When you file a complaint, they dismiss it by claiming the im... See more

Order G5YVL8GG. Veitsi tilattu 30.8.2025 ja alla heidän lähettämä viesti. Vuodetkin sekaisin.... Your package is on its way to you and may still be delivered. The expected delivery time for the pa... See more

I ordered some medicinal tablets on 21st Jan 2025. When ordering it was stated that delivery will arrive by 5th Feb. However my email confirmation said otherwise. It is now anywhere from 5th Feb to... See more

Ordered some No7 face cream made by UK chemist Boots. I have used this for some time so know the cream and its packaging. It was slightly cheaper on the Joom website. When it arrived it was completely... See more

WARNING do not buy from JOOM! The product was in XXL but in Asian size and if far too small. Nowhere it was stated it was Asian size. I cannot return it because there is no return possibility for t... See more

First time and last time, I won't be using Joom again. Ordered a small GPS bracket 23rd June still waiting for it 28th July apparently according to tracking arrived in Australia 14th July, but we rece... See more

Not serious! Don´t buy! Description wrong, only part of the whole item delivered. Ordered a cutting station, received a cutting blade. Pictures are changing, descriptions wrong. Also your li... See more

DO NOT WASTE YOUR MONEY ON ITEMS ADVERTISED ON JOOM. You won't receive what you ordered. "Leather" sandals were cheap fabric. "Blue" top was green. "Tan" boots were dark brown. "Pink"25.5 cm c... See more

Product does not function at all. The experience with the customer service is very bad, it simply doesn’t work, I also tried to send an email but they won’t accept them. The whole experience is awfu... See more

Recently ordered two fairisle diamond patterned knitwear items. They were nothing like what I ordered and one was a plain black low quality jumper !!. Mission impossible to find how to return for a fu... See more

This organisation is yet another of the on line cheats and liars who are a not sellers themselves but a market place for makers of poor quality made in china products. Their website looks amazing so... See more

Warning: counterfeit product. I ordered Nike shoes and received an obvious fake. This is unacceptable, especially since Joom claims all branded products are original. I am requesting a refund and do n... See more

So i ordered a pair of pennywise boots for a halloween party. I ordered on 3rd October, delivery states between 14/20th October so plenty of time. Now saying they have 17 days from ordering to ship,... See more

Not recieved my item that i ordered being stuck had to order a new coat from a different site the tracking number hasn't moved enclosed the tracking number H01LFA0261760888.order number 3NQEG6VW... See more

Joom charged me but claimed the purchase did not go through ie no order exists. They refer complaints to the chat on their app. Useless, keep referring me to my order( that does not exist). The given... See more

This concerns order J5G94P43 for BH Team Cycling Jersey Set Men Summer Short Sleeve Mountain Uniform Ropa Ciclismo Cycling Maillot Cycling Clothing Suit. Very poor quality. The second time I put on... See more

I ordered, in all good faith, 3 x 60ml bottles of YEGBONG joint relief for dogs from the Joom site. A complete scam. It turned out to be three bottles of glorified water and nothing whatsoever resem... See more

Beware of scam! I received two jackets that I ordered 15 days ago. I was speechless with the quality. Cheap materials, crappy, nothing to do with the photos on the site. I tried to return them but th... See more

What’s the point of doing Black Friday if the discounts are minimal and you suddenly start charging 5 euros for delivery? The total price ends up being the same as before Black Friday — or even hi... See more

I wouldn't have even given them a star if I'd had a choice. Ordered a pair of joggers for roughly £7.60 on 9/12/25. Received the wrong item and was later informed I'd receive my package on 04/01/26.... See more

I am writing this to warn others about Joom's highly misleading refund process. After canceling my order (WDVMEDX8) of €110, I was presented with two options: a "direct" refund or a refund within... See more

I ordered a T shirt to the UK on 1/12/25 with estimated delivery 13/12/25. I was notified that my package had arrived in my country but would then be delayed again until 29/12/25, then today I get ano... See more

It is a complete scam. The goods were never delivered. Even after I contacted them directly they didn’t respond. Stay away from this fraudulent website. UPDATE (4 days later) Only after submitted m... See more

Advertised as genuine product and priced as genuine product, arrived and is nowhere near genuine. Supposed to be Nike football boots,one disappointed son. Do not recommend at all