Verified
Two small shipments from Romania to Germany. Better tariffs compared to the prices quoted by the couriers directly. Ordering, AWB label, shipping and tracking (by UPS in this case with drop off at l... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
JUMiNGO did an impeccable job in helping us ship a pallet of boxes with household items for our move from Germany to the United States. Our service representative, Johannes Fischer, was super knowledg... See more
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Verified
Frigging AWESOME! Super easy, straight forward and quick. Sent docs from Netherlands to South Africa the Friday afternoon and it arrived at the receiver Monday morning. The comparative cost was also a... See more
Company replied
Verified
Easy to use to send Documents via courier. Offered lowest rates compared to the actual providers. I used it a few times to send documents to India from Germany and they always reached within 4 bu... See more
Company replied
Verified
I was hesitating at the beggining but as soon as I booked I received the order quickly with the labels. I send them to my friend so he could disptach my 2 luggages. He printed them and went to U... See more
Company replied
Verified
Hi JUMINGO - Team, THANK YOU, great Job. We sent documents from Germany to the Philippines ( Cebu). It takes only 3 days ( friday afternoon till monday morning) and the price is 42,99 Euro, perf... See more
Company replied
Verified
After finding this site on Google I was skeptical at first but after trying it, I found that the process to be more than adequate for my purpose for sending a package from Germany to the US during the... See more
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Verified
We have been using the company's services for quite some time and often send various goods to our partners or clients. Until now, there have been no issues, and we have been very satisfied.
Company replied
Verified
Full service provided to send a package outside EU, here to UK. Easy going to find the right way to fulfill all requirements. Delivery was faster than expected!
Company replied
Verified
Excellent and Reliable Service I recently used Jumingo for shipping a parcel from Kaiserslautern to Bremen, and I couldn’t be happier with the experience. The pickup was scheduled at a time th... See more
Company replied
The choices offered are broad and prices fair. I had a problem with the DHL service I bought. DHL did not pick up the parcel as scheduled – which, by the way is common for them. JUMiNGO was apologet... See more
Company replied
Over 5 months ago, I used Jumingo to ship 9 boxes of personal belongings from Germany to London. I paid for full insurance and VIP service. To date, only 4 boxes have been delivered; 4 are stil... See more
Company replied
Verified
Easy process (really, even for private senders and recipients who don't know anything about Proforma bills and custom rules) and very good price.
Company replied
Hello, I contacted the given company because I was told a lot that this company is serious and can deliver anything, but I didn't really have a normal delivery because my package was lost and they wo... See more
Company replied
Verified
I was just very easy and seamless. The UPS driver made an effort and was polite and helpful. Really feel I can reply on them. Ordering the pickup through Jumingo was super easy and cheaper than anyone... See more
Company replied
Verified
My parcels arrived in a good state and even earlier than expected! Tracking worked well and I didn't encounter any issue. The price was also very good.
Company replied
Verified
I had a very good chance to compare Jumingo with a cheap company. I ordered a drop-off-point cargo from that company first. It remained as “rejected” for days. I sent messages to tell that my sche... See more
Company replied
Verified
I had document to send urgently from Germany to India. Selecting the courier and Generating the Label for delivery was quite simple. The document reached in 3 days with very good tracking status det... See more
Company replied
Verified
I ship to the US quite a lot (as someone from a European country) and sometimes they have great prices, other times they’re more pricey than any other providers But they’re safe to go and I put a l... See more
Company replied
Redirected
JUMINGO hasn't responded to me for a month now. I can't believe that there are so many customers and I have to wait a whole month for a response. If I pay money for insurance, I should get proper serv... See more
Company replied
Hello, please help me. I chose the company JUMINGO to make a gift to deliver a gift to my family and I decided to send it through this company and I am very disappointed because the gift did not reach... See more
Company replied
Verified
I ordered from jumingo an express service by DHL from DE->BR. Well, I was told it would last 6 days. It only arrived in Brazil for customs inspection 13 days later (code 5505862423). Well, the prod... See more
Verified
Very disappointed with Jumingo. My shipment that was supposed to take 1 week took 7 weeks. Wrong carrier pickup, missing customs documents (supposed to be prepared by Jumingo), no proactive support, a... See more
Company replied
Verified
The portal was easy to use. I used it to send a DHL express document. The cutoff time of the pick up was shown as 5pm, but it was actually 4pm, and I missed that. For an express document, the impact w... See more
Company replied
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Unfortunately this was a TERRIBLE experience. I have sent 2 packages to the US from Germany, first they were picked up at the wrong time (too early) and the pickup person rushed me and then said he wo... See more
Company replied
Verified
Everything went super well! The information are not super complete I have to admit, I was not 100% sure I was giving my package to the right place and I didn't get a notification when the package was... See more
Company replied
Edit to reply to you: How am I supposed to know what you still need, if you DO NOT REPLY TO ME?! Your last email was “ we’ll let you know as soon as we have news from UPS” on the 24th of Septe... See more
Company replied
I ordered a parcel to be picked up on July 10th from Canada by JUMiNGO via UPS, but they failed to pick it up. I have hesitated whether this company is real or fake.Even, I could not find any phone nu... See more
Company replied
Verified
Ease of use Thanks to various filters, it's very easy to compare numerous options according to speed of delivery, price, pick up possibility, drop out location ...
Company replied
Verified
I sent an e mail with a complaint because the tracking says the package was delivered but I did not receive it. No response!
Company replied
Verified
Bon prix, facile d’utilisation, seulement les codes pour la douane sont chiants
Company replied
Verified
Jumingo handled the delivery and details all very well. The price of delivery comparison was clear and system was easy to use.
Company replied
Verified
Great service. Sending something to the USA needs choices and documents difficult to make. With them it was easy. It has a cost, but I will choose again this platform if I have to send presents to th... See more
Company replied
Verified
Very easy to place order. Timely pickup and shipped. Customer Service also was helpful in rescheduling.
Company replied
Verified
DHL picked up my suitcase at the time I requested and it was delivered to Australia very promptly. The communication was excellent.
Company replied
Verified
straight forward process, simple, efficiency the parcel arrived on time. That's was perfect
Company replied
Bag lost with insurance and no compensation I booked a shipment with Jumingo for a travel bag and contents and paid extra for their “Standard Versicherung,” which was advertised as comprehens... See more
Company replied
Really good and fast service from JuminGO. I love and appreciate their service. Recommended for all
Company replied
Verified
First time using and excellent site to track parcel. Delivery to US was quick & easy.
Company replied
This is a scam company. Stay away from it. I booked and paid for a shipment of two suitcases through their website. Before booking, I carefully measured and weighed both suitcas... See more
Company replied
Verified
Quick pick up and delivery before the promised date. Total hasselfree. Thank you
Verified
Couriers made simple. Instead of the sometimes confusing platforms of the known couriers this was a pretty straightforward experience. Timely pickup and delivery, clear communication with actual peopl... See more
Company replied
Verified
Best prices at a glance, everything worked out well, the site is super easy to navigate.
Company replied
Verified
i had good experience with jumingo and all my packages were delivered safely.
Company replied
Verified
Good price, quick pick up and fast delivery will definitely use again
Company replied
Company details
- Shipping and Mailing Service
- Business to Business Service
- Courier Service
- e-Commerce Solution Provider
- Price Comparison Site
Written by the company
JUMiNGO ist der führende digitale Carrier für den weltweiten Express- und Paketversand. Auf unserer Vergleichs- und Buchungsplattform haben sowohl Geschäfts- als auch Privatkunden die Möglichkeit, Preise und Services zahlreicher Versanddienstleister, wie z.B. UPS, DHL Express, TNT, FedEx, GLS und DPD, auf einen Blick zu vergleichen und direkt zu buchen. Bei uns als Tech-Scale-up steht nicht nur die Suche nach dem besten Preis-Leistungs-Verhältnis im Vordergrund, sondern auch eine persönliche Kundenbetreuung, um eine reibungslose und sorgenfreie Versandabwicklung sicherzustellen. --> Vergleichen Sie schnell und einfach Versandtarife von mehr als 10 Versanddienstleistern --> Profitieren Sie von Großkundenrabatten ohne Vertragsbindung ab der ersten Sendung und sparen Sie bis zu 80% --> Nutzen Sie unseren kompetenten Kundenservice mit persönlichen Ansprechpartnern. Jetzt direkt ausprobieren, vergleichen und sparen auf www.jumingo.com _________________________________________________________________________________ JUMiNGO is the leading digital carrier for worldwide express and parcel shipments. Business and private customers can easily compare prices and service of various carriers such as UPS, DHL Express, TNT, FedEx, GLS and DPD on our platform and book directly. We are not only offering high quality for low prices, but also a personal customer service to ensure a great shipping experience. --> Quickly and easily compare shipping rates of more than 10 carriers --> Benefit from discounts without contract commitment and save up to 80% --> Use our qualified customer service with direct contact persons Now: compare and save money at www.jumingo.com.
Contact info
Breslauer Platz 4, 50668, Köln, Germany
- [email protected]
- jumingo.com
4.5
Excellent
11K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a very good experience
I had a very good experience. The service was fast, easy, and reliable. I would definitely recommend it to others.
11 February 2026
Unprompted review
Verified
Very easy to navigate and great prices!!
7 February 2026
Reply from JUMiNGO
Hello,
Thank you very much for your 5-star review!
I am delighted that we were able to convince you with JUMiNGO.
Kind regards,
Julia Paulus from JUMiNGO
Verified
Reply from JUMiNGO
Hello,
Thank you very much for your positive review and kind feedback.
I am delighted to hear that our service was helpful to you and that you are satisfied with the shipping process via JUMiNGO.
Kind regards,
Julia Paulus from JUMiNGO
Verified
Reply from JUMiNGO
Hello,
Thank you very much for your 5-star review!
I am delighted that we were able to convince you with JUMiNGO.
Kind regards,
Julia Paulus from JUMiNGO
Verified
Great communication
Great communication - driver called with his estimated time arrival in addition to receiving a text notification.
5 February 2026
Reply from JUMiNGO
Hello Mrs. Loeni,
Thank you very much for your kind review and positive feedback.
I am very pleased to hear that our service was helpful to you and that you are satisfied with the shipping process via JUMiNGO.
Kind regards,
Julia Paulus
JUMiNGO
Verified
Everything was 100 % fine
5 February 2026
Reply from JUMiNGO
Hello Mr. Wahl,
Thank you very much for your 5-star review!
I am delighted that we were able to convince you with JUMiNGO.
Kind regards,
Julia Paulus
JUMiNGO
Ive send a parcel from spain to…
Ive send a parcel from spain to germany, two displays (insuranced via Jumingo). One of them broke, i messaged the support and its been 4 weeks and no response. Dont send out stuff that is vulnerable. YOU WONT GET UR MONEY BACK even though u made an insurance.
18 December 2025
Unprompted review
hello help please someone the JUMINGO…
hello help please someone the JUMINGO company doesn't answer me it's totally stupid I sent something valuable through their company and they didn't deliver what I sent I can't understand what's happening and how you can behave like this with customers when I insured the package because it was quite valuable it would be better for those who have problems with them to go to court and the police I think they will be more responsible this is the case number 751305
2 February 2026
Unprompted review
Reply from JUMiNGO
Hello,
We are very sorry to read about your frustration and we sincerely apologize for the lack of response on our side. You are right, due to a very high volume of cases, your last message from 30.12.2025 was unfortunately not answered in a timely manner. However, please be assured that your case was not forgotten and has remained active with us the entire time.
In the meantime, UPS has officially classified your shipment as lost. Today, the case has been forwarded to the insurance provider, and we have already informed you about this next step.
Please note that once a shipment is declared lost, the compensation process depends on the carrier and their insurance partner, which can unfortunately take some time. We understand how stressful this situation is, especially for a valuable and insured shipment, and we truly regret the delay in communication.
We assure you that we are monitoring the case closely and will update you as soon as we receive further information from the insurance review.
Thank you for your patience and understanding.
Kind regards,
Julia Paulus from JUMiNGO
Redirected
Your ticket no. is 765203
I wrote to you on 01/05/2026 and I'm still waiting for a response. I thought you would respond when there was information, but it's strange that I've been waiting so long.
2 February 2026
Unprompted review
Reply from JUMiNGO
Hello,
Thank you for your feedback. You are right, the response in your case took longer than it should have, and we sincerely apologize for this delay.
In the meantime, we have now been informed by the shipping carrier that your shipment has unfortunately been declared lost. This information has just been communicated to you directly. The case is currently in the next stage, where the compensation amount is being reviewed as part of the loss and insurance process.
Unfortunately, these investigations and internal reviews can take time, and we are dependent on the carrier’s and insurer’s procedures before we can provide a final resolution. That said, we fully understand your frustration and regret that the waiting time was longer than expected.
Thank you for your patience. We will continue to follow up on the case and keep you informed as soon as further updates are available.
Kind regards,
Julia Paulus from JUMiNGO
Redirected
Ticketnummer: 747691
JUMINGO hasn't responded to me for a month now. I can't believe that there are so many customers and I have to wait a whole month for a response. If I pay money for insurance, I should get proper service.
2 February 2026
Unprompted review
Reply from JUMiNGO
Hello,
We are very sorry to hear about your frustration and fully understand how upsetting this situation is, especially when insurance coverage was booked.
Unfortunately, your shipment was reported as lost by the shipping carrier. As soon as this information was confirmed, the case was forwarded to the insurance and is currently under review.
Please note that the processing time can unfortunately take several weeks. During this period, we are dependent on their feedback and cannot finalize the case before the investigation is completed.
We assure you that the case is still active and being monitored. As soon as we receive a final response from the insurance company, we will contact you immediately to proceed with the next steps.
We sincerely apologize for the delay and appreciate your patience and understanding in this matter.
Kind regards
Julia Paulus from JUMiNGO
hello
hello, I want to share my bad experience with everyone, I am the sender of a package and I wanted to give someone a birthday present and I sent the gift through the JUMINGO company and in the end the package did not arrive, I have seen reviews about them that they have had such cases before, please tell me if they have solved the cases for you or I return the packages and something else, this company's services are quite expensive but I paid and it has been about 15 days and I still do not answer what is related to my problem 771623 this is my case number
31 January 2026
Unprompted review
Reply from JUMiNGO
Hello,
We are very sorry to hear about your frustration and we fully understand how disappointing this situation is, especially when the shipment was intended as a birthday gift.
Please be assured that your case is currently under active investigation. A shipment trace has already been initiated with the carrier. Unfortunately, these investigations can take some time, as they depend on the carrier’s internal processes and feedback from multiple logistics hubs.
At this stage, we kindly ask for your patience while the investigation is still ongoing. As soon as we receive an update or a final result from the carrier, we will inform you immediately and discuss the next possible steps with you.
We understand that waiting is difficult, but please note that the case cannot be concluded until the carrier has completed the investigation.
Thank you for your patience and understanding.
Kind regards,
Julia Paulus from JUMiNGO
Verified
Wrong cutoff time
The portal was easy to use. I used it to send a DHL express document. The cutoff time of the pick up was shown as 5pm, but it was actually 4pm, and I missed that. For an express document, the impact was big. I would have chosen another option if I knew the actual cutoff time.
12 January 2026
Reply from JUMiNGO
Hello,
Thank you for your feedback! We're glad to hear you found our platform easy to use.
We take your comment about the cutoff time very seriously. The displayed pickup times are based on the carrier’s specifications, but in rare cases, local deviations may occur. We're currently reviewing this case to ensure cutoff times are communicated even more transparently in the future.
Best regards,
Julia Paulus from JUMiNGO
Verified
Fast delivery
17 January 2026
Reply from JUMiNGO
Hello Mr. Bröcker,
Thank you very much for your 5-star review!
I’m very pleased that we were able to convince you with JUMiNGO.
Best regards,
Julia Paulus from JUMiNGO
Verified
Two small shipments from Romania to…
Two small shipments from Romania to Germany.
Better tariffs compared to the prices quoted by the couriers directly.
Ordering, AWB label, shipping and tracking (by UPS in this case with drop off at local office) worked flawless. Thank you!
22 January 2026
Reply from JUMiNGO
Hello,
Thank you very much for your positive review!
I’m very glad that we were able to convince you with JUMiNGO.
Best regards,
Julia Paulus from JUMiNGO
Verified
Couriers made simple
Couriers made simple. Instead of the sometimes confusing platforms of the known couriers this was a pretty straightforward experience. Timely pickup and delivery, clear communication with actual people instead of tiring chatbots.
21 January 2026
Reply from JUMiNGO
Hello,
Thank you very much for the positive feedback!
I truly appreciate that you took the time to leave us a review, and I’m very glad to hear that you are satisfied with our service.
Best regards,
Julia Paulus from JUMiNGO
Redirected
I am being ignored!!
I am being ignored!!! The last time I was answered was on December 11th. I wrote a new request a week ago and no one has answered yet. Ticket #768834 Ticket number: 748275, I want you not to ignore me but to contact me later because I paid money for it and the parcel was lost for the amount of 1650 euros !!!
19 January 2026
Unprompted review
Reply from JUMiNGO
Hello,
Thank you for your feedback, and we sincerely apologize for the delay.
We understand how important this matter is to you. Your shipment has unfortunately been declared lost, and we are now processing the case accordingly.
You will receive a separate update by email shortly.
Thank you for your patience and understanding.
Kind regards,
Julia Paulus from JUMiNGO
Redirected
Unfortunately this was a TERRIBLE…
Unfortunately this was a TERRIBLE experience. I have sent 2 packages to the US from Germany, first they were picked up at the wrong time (too early) and the pickup person rushed me and then said he would put the lable on, to speed up the process, with the result that they were both shipped to a different state! When the packages finally arrived one of them was heavily damaged and the art pieces were ruined and unusable by my client. I contacted Jumingo 7 months ago with the images of the ruined packages and asked for compensation not only of the shipping cost and possibly the art pieces. I received 3 emails in the last 7 months that it will still take a bit to work on this. Now they are not responding to my emails at all anymore. I phoned them, was on hold for 5 minutes and was then informed that they were too busy and I would try it later. THIS IS A NIGHTMARE SERVICE!
15 July 2025
Unprompted review
Reply from JUMiNGO
Hello Mrs. Krohn,
Thank you for your feedback. We regret that the shipping process did not go as expected and that the goods arrived damaged.
We understand your frustration and confirm that your case is still under review by our claims department. Unfortunately, damage claims can sometimes take longer due to the processes involved with the carriers.
We will follow up internally and ensure you receive a final response shortly. We appreciate your patience and will reach out to you directly.
Best regards,
Julia Paulus from JUMiNGO
Verified
Bon rapport qualité prix
Bon prix, facile d’utilisation, seulement les codes pour la douane sont chiants
15 January 2026
Reply from JUMiNGO
Bonjour,
Merci beaucoup pour votre évaluation positive !
Je suis ravie que JUMiNGO ait su vous convaincre et que vous soyez satisfait de notre service.
Avec mes salutations les plus chaleureuses,
Julia Paulus
de la part de JUMiNGO
This is a scam company
This is a scam company. Stay away from it.
I booked and paid for a shipment of two suitcases through their website. Before booking, I carefully measured and weighed both suitcases multiple times to ensure the information was accurate. I am an engineer, and I know how to use a scale and a meter. The details were as follows:
- Package: 36 × 35 × 54 cm, 18.0 kg
- Package: 39 × 31 × 62 cm, 18.0 kg
The total price I paid for both shipments was €108.74.
The website stated that the courier would take care of labeling the suitcases. However, when the courier arrived, they were not prepared to do so, and I had to print and attach the labels myself. Despite this, the courier accepted the suitcases without any objections or remarks regarding their size or weight.
Several weeks after the suitcases had arrived at their destination, I received an email from Jumingo claiming that both suitcases were allegedly larger and heavier than declared, and requesting an additional payment of €43.44. According to them, the first suitcase supposedly measured 55 × 45 × 36 cm and weighed 21 kg, while the second allegedly measured 65 × 50 × 45 cm and weighed 20 kg.
I contacted Jumingo to explain that this was incorrect and that the measurements were accurate at the time of shipment. After a couple of follow-ups from their side, the issue appeared to be dropped, and I received no further communication.
Nearly one year later, I was suddenly contacted by a debt collection agency (Debtist Inkasso), demanding a total of €96.74 for the alleged outstanding amount, including interest and penalties.
To avoid further complications, I paid the amount requested by the debt collection agency. However, it is completely unacceptable that a shipment which was initially paid in full and accepted by the courier without any issue ultimately cost nearly €200 to ship two small, cabin-size suitcases—based on unsubstantiated claims made long after delivery.
I have now contacted my lawyer to assess what legal steps can be taken in response to this matter. Jumingo should expect to hear from me again shortly.
I consider this conduct highly unprofessional and misleading, and I strongly recommend choosing a more transparent and reliable shipping company than Jumingo.
14 January 2026
Unprompted review
Reply from JUMiNGO
Hello,
We’re sorry to hear that you were dissatisfied with our service.
Please note that JUMiNGO does not initiate any recalculations on its own. All shipments are automatically scanned and measured using laser technology at the sorting centers of the shipping carriers. Even small deviations, especially in terms of volumetric weight, can result in a higher price tier depending on the selected rate.
We understand your frustration, especially if you measured your items carefully. However, in order for us to file a claim with the carrier, we require photos of the shipment clearly showing the dimensions and the attached shipping label. Without these, it is unfortunately not possible to contest the carrier's adjustment.
Please also understand that we are obligated to respond to carrier-issued charges, even at a later date, if they have not been officially canceled.
If you have further questions or wish to provide supporting documentation, our support team remains at your disposal.
Best regards,
Julia Paulus from JUMiNGO
Verified
I ship to the US quite a lot and…
I ship to the US quite a lot (as someone from a European country) and sometimes they have great prices, other times they’re more pricey than any other providers
But they’re safe to go and I put a lot of trust in them
24 September 2025
Reply from JUMiNGO
Hello Mrs. Jürgens,
Thank you very much for your feedback!
We're glad to hear that you trust JUMiNGO for your shipments to the US 🇺🇸.
We constantly work on offering competitive prices by comparing multiple carriers, though rates can vary depending on destination, size, and timing.
We truly appreciate your trust and continued support, and we’re always here if you need assistance with your future shipments.
Best regards,
Julia Paulus from JUMiNGO
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