Our new Magi mix arrived, it worked fine bu then it just stopped working. I contacted the Support team and they sent through some helpful trouble shooting information and videos. Very helpful and th... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Loving the blender so far, it's powerful and not at all cumbersome, slotting easily into my cupboards. The fact that it is a glass, dishwasher safe jug makes it very convenient, other blenders I've... See more
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Send an email last week stating that my magimix processor not working. Jenny from magimix send an email back to me asking for more details. Communication was really good, and I sent my broken parts to... See more
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The Magimix website was easy to negotiate and informative. I had previously owned a small Magimix food processor and was very happy with it. I was attracted by the price - it was more economi... See more
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Purchased 3200XL food processor online. When it arrived the item was damaged and I sent by email a video and photos showing fault and damaged packaging. Item collected 4 days later and refund finall... See more
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My Magimix arrived promptly- well packaged and no issues so far. I have used the Julienne disk and the small blade and main blade. It has certainly made a difference in salad preparation- so beautifu... See more
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I recently bought a cook expert which made a slight rattling noise on first unboxing. Unfortunately it seems that maybe it was placed down heavily(?) in transit as one or two of the screws that hol... See more
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I've had a Magimix blender for 5 year now. Very happy. The motor needed checking by engineer as I started hearing some noise. Madimix support covered this under the long term motor warranty and deal... See more
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Great machine, very sturdy. I have had the Magimix for about 3 weeks now and have tried various things - kneading bread dough, grating vegetables, making soup and mayonnaise, chopping onions, etc. -... See more
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I was concerned that there is no phone contact but needn’t have worried as Jenny replied very quickly to my email and was amazingly helpful, reassuring and efficient. Although my new gelato expert was... See more
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Received a fabulous product and service from Magimix, customer service is excellent. The 5200XL is a superior machine, having tried a few others in my many years, this is high end. Sturdy build, sup... See more
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Second item bought on e-shop and did so again because they had a great Black Friday deal on which meant it was cheaper than anywhere else. Quick delivery and item arrived in perfect condition.
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Delivery was very prompt, product was very well packaged and appears to be of a good quality. Having tried several of the processing methods everything seems to work well so far, time will tell as th... See more
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Promised a refund. No refund received, despite promising via email that they would 'as soon as we receive the item back in our warehouse'. Item has been received by them and i have evidence of thi... See more
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The customer care team is great. I asked for a change of colour after I'd placed my order, and they helped me out with the delivery process for the colour I wanted. The process was a breeze and went... See more
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Blends protein shakes very well. Bloody loud. Quiet mark is hilarious in its irony. But then I knew I was mad thinking there could be a quiet blender! My previous ten year old, Phil... See more
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This processor was a present for our daughter as we have had magimix appliances for over 30 years and not once has one let us down. Would not even consider looking at another brand. They are simply wo... See more
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Jenny dealt with my query regarding my magimix whisk which after a couple of uses looked stressed. I was absolutely delighted with the quick response to my query and speedy arrival of a replacement pa... See more
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I am unable to comment on the quality or performance of the Magimix food processor as it has not yet arrived. 15 days after despatch I am still awaiting delivery. An enquiry email sent 5 working days... See more
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It seems a good quality product and the service was just fine. I felt however that the product write up was a little misleading; it suggests the blender and processor I bought was for 1-4 people in te... See more
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I recently brought a Magimix blender with a glass jug to ease my fear of micro plastics. The blender is awesome. Just as I was washing the jug for the first time I was thinking how careful I was goi... See more
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We bought a new blender from Magimix during the Black Friday week. Everything went well, got delivered what we ordered. The blender is robust, works well, not too loud compared to some others we have... See more
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I LoVE my MagiMix and when it stopped working I was really unhappy, especially since I’d had it quite a few years, but Paid a lot of money for it. I was thrilled when I got in touch with Jenny at Magi... See more
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Easy-to-use website, and the price was the same in all the other online stores, including Amazon and eBay. It made sense to me to buy directly from the Magimix website. (UK) I have enjoyed my first e... See more
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I would not choose any other food processor or blender than a Magimix. They wonderfully designed making them easy to use and clean. And they last many, many years without giving trouble. Thank yo... See more
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I bought a compact Magimix in November 2024 to replace my old one which was large and I had used it regularly since 1983. The motor was perfectly all right but I couldn’t get a replacement bowl o... See more
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Magimix continues to design and manufacture quality products in Europe. Their customer service is excellent. I had an issue with one of the items included with the food processor I bought recently... See more
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The food procesor is amazing. However I am very disappointed becuase one of the items was damaged on arrival so I emailed customer services (10 days ago) and I have still not received a reply.
Company replied
The Magimix customer service email system is a little clunky but once a communication link has been established the service provided by Jenny was excellent. We have had a few bumps in the road getti... See more
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I guess my Magimix is about ten years old. However, I use it about once every two months. The machines on, off and pulse buttons no longer work. I have searched online and it appears that... See more
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I had my magimix for 5 years! My best friend in the kitchen and I recently broke the jar out of carelessness and reached out for guidance, Jenny from the support team was prompt in guiding me to get a... See more
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My Magimix 4200xl was making an unusual sound. After sending a video I packed off the machine to Magimix who replaced the motor and motor support free of charge. Very easy process. Thanks, Magimix!
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An outstanding service provided for the return of my magimix base, returned within a matter of days. Customer service throughout was excellent, full update on delivery tracking available, a very swif... See more
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I have not yet received this item. The courier has repeatedly failed to deliver. Not your fault but I this gives me opportunity to complain about courier.
Company replied
This is no reflection on the blender I received on 16th July, more the slow unhelpful customer service. I purchased the Blender 4 bundle with cups and mill. The website (and individual packaging that... See more
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Bought a Food Processor initially which arrived promptly and works very well. Then decided to purchase a blender which was also delivered promptly.
Company replied
Amazing support team- I had a couple of questions regarding extra parts and Jenny helped me out quickly and professionally. Thumbs up!
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Company details
Written by the company
Born out of Burgundy, an internationally renowned region for gastronomy, Magimix invented the World's first Food Processor in 1963 - revolutionizing the catering industry and has been designing and making high-quality premium and professional kitchen appliances ever since. With our roots in professional products designed for commercial use, creating great quality food is at the heart of everything we do - providing a helping hand to ensure all kitchen needs are met - be it slicing, grating, chopping, whisking, juicing, blending or kneading. As the inventors of the World's first Food Processor, we continue to focus on combining the best cooking traditions with today’s technology.
Contact info
19 Bridge St, GU7 1HY, Godalming, United Kingdom
- support@magimixuk.zendesk.com
- magimix.co.uk
4.1
Great
180 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Satisfied Happy Customer
The customer care team is great. I asked for a change of colour after I'd placed my order, and they helped me out with the delivery process for the colour I wanted. The process was a breeze and went really smoothly. I'm really pleased with my new blender. It's a big step up from my old Ninja, which was so loud and not very efficient. My Magimix is much better. I can make my ginger shots in just 1 minute at speed 3 or 4. No problem for the motor. I'm now a daily smoothie fan, and I keep them in a personal-size vase.
I'm pretty satisfied customer!
Looking forward to do more recipes from the book. Also the glass jar it looks very stylish in my kitchen.
5 January 2026
Unprompted review
Reply from Magimix (UK) Ltd
Hi Nina,
Thank you so much for leaving a review.
We are so pleased to hear how happy you are with your new Magimix blender and our customer service team!
Thanks again for sharing your feedback.
I had a magimix before and now have a…
I had a magimix before and now have a new slightly larger model. It’s amazing it does everything I want it to do and more. I can not fault it at all .
4 February 2026
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for taking the time to leave a review.
We are so pleased to hear how happy you are with your new Magimix and that the replacement model lives up to its predecessor.
Thanks again for your feedback and we hope you continue to enjoy your new Magimix.
Good website - excellent product
The Magimix website was easy to negotiate and informative.
I had previously owned a small Magimix food processor and was very happy with it.
I was attracted by the price - it was more economical to buy a larger machine than to opt for the smaller version
Plenty of accessories supplied + a useful comprehensive cook book.
The guarantee for the motor is exceptional and it’s good to know that parts are available for years to come
Unfortunately I felt I had to return this item as it was far too heavy and bulky for me to use and I do not have the space to store all of the accessories.
The return process was easy to follow.
A small guide pamphlet to operate the food processor would have been useful rather than just a cookbook alone.
11 January 2026
Unprompted review
Reply from Magimix (UK) Ltd
Hi Liz,
Thank you so much for taking the time to provide such a thorough review.
We are glad to hear you found the website informative and easy to use. It's also great to hear you felt we offered value for money and were pleased with the accessories and cookbook included, as well as our extensive guarantee offering.
As our appliances are designed to be premium, long-lasting and high-performance products for use in commercial and domestic settings, some products may feel heavier than expected. This weight reflects the robust materials and engineering that allow our products to perform reliably for 30+ years. That being said, we totally understand this as a reason for return and appreciate your feedback. We're pleased to hear you found the returns process easy to follow.
Thank you also for your suggestion to include a small operating pamphlet alongside the information in the cookbook. We are always looking at how we can improve our customer experience so we will ensure this is fed back to the relevant team to review.
Thanks again for taking the time to review your experience of purchasing from Magimix.
If you need any further advice, please do get in touch with our Customer Service team.
Excellent Product
Bought a Food Processor initially which arrived promptly and works very well. Then decided to purchase a blender which was also delivered promptly.
8 January 2026
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your feedback on your recent Magimix purchases. We're glad to hear you're pleased with your new food processor and blender, and that they were delivered quickly. We hope you continue to enjoy your new Magimix products!
Game changer
22 January 2026
Unprompted review
Reply from Magimix (UK) Ltd
Thanks for your review. We're so pleased to hear you're enjoying your new Magimix!
Needlessly poor liaison between Magimix and their courier
Initial purchase was good but Magimix did not provide tracking information for the blender but merely said the courier would provide details. After waiting 3 days for a message from the courier, I sent an email to Magimix asking for tracking information. The information provided did work ! (due to staffing issues at the couriers apparently). Finally received the blender only to find out one of the feet was missing so it was unstable. They sent replacement feet quickly fortunately and so far the blender is meeting my expectations.
The customer service department is swift to reply but not providing customers with tracking information and being reliant on the courier company is, in my opinion, very poor service as, ultimately Magimix are responsible for ensuring the goods arrive safely. It appeared that they had no idea that the courier had not been in touch - needs addressing.
9 January 2026
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for sharing your feedback.
We’re pleased to hear that your blender is now meeting your expectations and that our team was able to resolve the missing feet quickly.
Sorry for the frustration caused by the lack of tracking information and the delay in communication from the courier. Our courier should have contacted you directly with tracking information once the order was dispatched. Unfortunately, we are not notified if this communication does not reach the customer, which meant we were unaware that you had not received the tracking details. As soon as this was brought to our attention, we worked to provide the information and resolve the issue as quickly as possible. Apologies we were not aware sooner that the courier had failed to make contact — this is not the experience we want for our customers, and your feedback is invaluable in helping us address this.
Thank you again for raising these points and if there’s anything further we can assist you with, please don’t hesitate to get in touch.
Very powerful and easy to use
Very powerful and easy to use. I’d highly recommend. The self cleaning cycle does a great job. Made short work of of tasks my previous blender struggled with…
8 January 2026
Unprompted review
Reply from Magimix (UK) Ltd
Thanks so much for your feedback. We're so pleased to hear you're happy with your new Magimix blender and enjoying its power, efficiency, and self-cleaning function.
Easy-to-use website
Easy-to-use website, and the price was the same in all the other online stores, including Amazon and eBay. It made sense to me to buy directly from the Magimix website. (UK)
I have enjoyed my first experience with a slicer of this kind. It feels safe to use if you follow the guidelines. Easy to dismantle and clean too. I used a 2p coin to undo the blade lock, and it fitted perfectly.
6 December 2025
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your feedback. We are so pleased to hear you found our website easy to use and the pricing consistent with other retailers. It's great to hear you are enjoying using your new slicer. Thanks again for taking the time to leave a review.
New Blender
We bought a new blender from Magimix during the Black Friday week. Everything went well, got delivered what we ordered. The blender is robust, works well, not too loud compared to some others we have used, and hopefully it lasts for many years to come.
27 November 2025
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your review.
We are so glad to hear your order went so smoothly and that you're happy with the durability and volume of your new Magimix blender. We also hope it lasts you many years to come but rest assured, you always have the 30-year motor, 3-year parts, and 30-year spare parts guarantees to ensure this. Happy blending!
Excellent Service and Products
Second item bought on e-shop and did so again because they had a great Black Friday deal on which meant it was cheaper than anywhere else. Quick delivery and item arrived in perfect condition.
17 December 2025
Unprompted review
Reply from Magimix (UK) Ltd
Thank you so much for taking the time to leave a review and for your recent purchase.
We are so pleased to hear your experience of our e-shop was such a positive one and that you found our products to be of such good value and condition. We hope you enjoy your new Magimix purchases!
Superb appliance
Superb appliance, makes chopping up onions and veg a 10 second job
16 December 2025
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your review. We are so glad to hear you are enjoying your new Magimix and that it's making your food prep so much easier. Happy chopping!
Poor experience purchasing a damaged 3200XL food processor online
Purchased 3200XL food processor online. When it arrived the item was damaged and I sent by email a video and photos showing fault and damaged packaging. Item collected 4 days later and refund finally arrived 11 days after collection. Very difficult dealing with customer services as they respond to emails over 24 hours later. If there had been a phone number to call it would have been very helpful but there is not one available.
25 November 2025
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your review.
Sorry to hear your food processor arrived damaged on delivery and that this affected your overall experience. While we take great care to package our products securely, damage can occasionally occur during transit due to factors outside our control, and we appreciate you emailing us photos and a video so we could resolve the issue for you.
On the same day that our Customer Care team received report of the damaged delivery, a collection of the damaged item and a replacement machine was offered. As you preferred a refund, the team arranged a collection for the earliest date that was convenient for you.
Once the item was collected, the refund was processed in line with our policy, which allows up to 14 days for returned items to be received, inspected, and refunded. We appreciate that waiting for this process to be completed can be frustrating, even when it is within our standard timescales.
Our Customer Care team aims to respond to all enquiries within one working day, and we confirm that your messages were replied to within this timeframe. While we understand your comments regarding phone support, this service has recently been removed, and our team did everything possible to support you via our online service desk during this period.
We are sorry to hear you did not have a positive purchasing experience and would like to extend our thanks again for taking the time to leave a review.
not yet received
I have not yet received this item. The courier has repeatedly failed to deliver. Not your fault but I this gives me opportunity to complain about courier.
10 December 2025
Unprompted review
Reply from Magimix (UK) Ltd
Hi Guy,
Thank you for your review.
I'm sorry to hear your order has not arrived yet.
Please get in touch with our Customer Service team via our contact form below and a member of the team will look into this urgently for you:
https://support.magimix.co.uk/hc/en-gb/requests/new
Kind regards,
Ordered and casme pretty quick well…
Ordered and casme pretty quick well packed and looks great but I have not used it yet.
9 December 2025
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your review.
We are so pleased to hear it arrived quickly and that you are pleased with its design.
Should you need any support with your new product, please do feel free to get in touch with our support team via the contact form linked below:
https://support.magimix.co.uk/hc/en-gb/requests/new
Kind regards,
Customer Care Team
All good so far!
Loving the blender so far, it's powerful and not at all cumbersome, slotting easily into my cupboards. The fact that it is a glass, dishwasher safe jug makes it very convenient, other blenders I've had needed hand washing, way too much hassle!
The lifetime guarantee made it a sure fire deal for me and the very quick delivery was also excellent.
Thank you and highly recommend.
1 December 2025
Unprompted review
Reply from Magimix (UK) Ltd
Thanks so much for your review.
We are so glad to hear it arrived quickly and that you're enjoying its powerful motor and sleek design, as well as being easy to clean as it's dishwasher-safe.
We hope you enjoy your new Magimix blender for many years to come!
I finally had to buy a new one…
I finally had to buy a new one when the bowl broke after only 40 years ( a shame as the motor was still fine). Good thing the new one is guaranteed for the next 30.
6 December 2025
Unprompted review
Reply from Magimix (UK) Ltd
Thanks so much for your review.
It's always so lovely when we hear of our products lasting such a long time. We hope your new Magimix serves you just as well.
Delivery was very prompt
Delivery was very prompt, product was very well packaged and appears to be of a good quality.
Having tried several of the processing methods everything seems to work well so far, time will tell as this is the first food processor we have purchased.
3 December 2025
Unprompted review
Reply from Magimix (UK) Ltd
Thanks for your review.
We are so glad to hear that your order was delivered quickly, well-packaged, and that you're pleased with the quality of the items.
We are also happy to hear everything is working well and hope you enjoy getting to know your new food processor!
Kind regards,
Customer Care Team
It seems a good quality product and the…
It seems a good quality product and the service was just fine. I felt however that the product write up was a little misleading; it suggests the blender and processor I bought was for 1-4 people in terms of capacity; which I wanted, but the size of the processor small bowl and clearance in the grinder attachment for the blender are unsuitable for 1 person.
20 November 2025
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your review.
Sorry to hear you find the product description to be unclear. For us to assist you further with this matter, please contact our Customer Care team via the link below and a member of the team will be happy to help:
https://support.magimix.co.uk/hc/en-gb/requests/new
Kind regards,
Poor customer service
The food procesor is amazing. However I am very disappointed becuase one of the items was damaged on arrival so I emailed customer services (10 days ago) and I have still not received a reply.
29 November 2025
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your feedback.
I'm sorry to hear that one of your items was damaged on arrival.
I can't find any record of your email. Please could you put in a new request via our contact form below and a member of the team will respond to you urgently:
https://support.magimix.co.uk/hc/en-gb/requests/new
Kind regards,
Customer Care Team
I ordered accessories for my MagiMix…
I ordered accessories for my MagiMix online; they were quickly dispatched, quickly delivered, arrived safely and are, as usual, of excellent quality. Thanks
11 November 2025
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your review.
We're thrilled to hear your order arrived quickly and safely, and that you're pleased with the quality of our products.
We really appreciate your feedback.
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