Thelightingcentre Reviews 392

The light bulbs arrived within the estimated delivery time, and I am happy with the products themselves. However, I wasn't too impressed by the packaging. Although the items had been protected inside... See more

I received an emailed order confirmation, and invoice, on 2/10/25. Was told 2 to 3 working days for delivery, and that I would get a message once item despatched. It's now 10/10/25 and I've heard no... See more

To be honest I was about to raise a dispute with my bank and writing a poor review after not received my order after 2 weeks. To be fair, The Lighting Centre came to my rescue after needing to repla... See more

ordered lights for next day delivery. received confirmation but no further details. phone lines, doesn't work, never replies to emails. been 2 weeks since order was placed- no communication at all. co... See more

The power adapter for my Christmas lights spectacularly died six days before Christmas. I wasn’t expecting to be able to use them this year but they arrived as expected four days later. Great, prompt... See more

My first order I got wrong, as the similarities to me shown on the website I mistook and added the wrong one to the basket.After emailing sales to check I then reordering I received in good time my re... See more

The staff at the lightingcentre exceeded my expectation, chasing supplies of the product I'd chosen because it was out of stock and pursuading a customer who's need wasn't as urgent to allow me to hav... See more

Great website and a great company fantastic prices and the delivery service is second to none Fitted all my new lighting now floor lamp table lamp and ceiling cluster absolutely out of this world Th... See more

Non existent customer service, who don’t respond to any form of contact. The phone line’s down due to a technical error.. (in this day and age really?!), the web chat function is completely useless an... See more

placed an order on next day delivery - Nothing arrived - The phone number does not work - No customer serevice - No refund - Wont reply to my emails - If I could rate this zero I would - Complete Sc... See more

Like others have stated…this company has to be a scam!! Nothing delivered a month after order, phone lines not working , no reply to customer service chat, no response via email. Now left making a cas... See more

They had the exact light bulb that I was looking for when no other vendor including Amazon did. The price was competitive and the order process facilitated by PayPal. Delivery was very quick. Highl... See more

Very poor customer service – avoid! I returned two wall lights to The Lighting Centre over four weeks ago and have yet to receive any refund or even an acknowledgment. I’ve emailed three times and ha... See more

Great service quick delivery easy to use website they stock all kinds of bulbs that you can not get in the high street very pleased and at reasonable prices 17/02/2025

I ordered a vintage brass pendent with chain when it arrived it's more like gun metal grey completely different colour, to return it I have to pay a courier & a handling charge of about £10 as the goo... See more

BUYER BEWARE. Wish I’d read these reviews before ordering!! Was SO excited to find this company stocked a replacement for an existing light we have broken. I ordered 2. Something el... See more

Do NOT buy from this company. No customer service available for a warranty claim. Light no longer works under a year of using therefore not fit for purpose. I have been ignored on email, social med... See more

Ordered 2 specialist light bulbs last year and for some reason 1 stopped working over 3 weeks ago. I have tried calling (there's an ongoing problem with their phone line), emailing, messaging via Inst... See more

Scam company as far as i'm concerned, ordered some lightbulbs with next day delivery - they've not turned up over a month later. No response from any communication channel - phone, email or chat and h... See more

I was please to find the quite unusual lampshade I needed on their website. However having ordered and paid £126.36 it still hasn't arrived. That was 12 days ago. The order confirmation said 2-3 days.... See more

They don’t answer telephone calls nor does the chat bot respond and despite sending numerous emails, my order still has not been completed! I’ve been left with one square and one round lampshade - bo... See more

Still waiting to receive bulbs I ordered 3 weeks ago - supposed to arrive within 4 days. No response to either of my emails sent and their phone number doesn’t allow messages. Would absolutely st... See more

Most likely a Fraudulent company. Placed my order in August and still not received. No response to calls or emails. I'm now having to contact my credit card company to get a refund. When you google... See more

Hugely disappointed and annoyed at this company. Placed an order that I need quickly. It stated 2-3 days. This is a complete lie. I have received no correspondence and have tried calling, the phone li... See more

Still waiting for delivery that was due ten days ago. The phone number does not connect. No one responds to email. And the online chatbot customer support doesn't respond either!

If I could give zero, I would. Bought bulbs and every bulb that was fitted exploded sending hot ash and glass across the room. Ruined light switches and fittings and had to pay electrician. Fuming! Ab... See more

I am not surprised to see people saying AVOID! You should not get involved with this company. I have a porchlight still under warranty. I returned it for repair or replacement, as instructed, on 13th... See more

Like many other reviewers.. I placed the order, no further communication, item not received 2 weeks late, not responding to calls, email, online chat... Look elsewhere . They don't deserve your mon... See more

A fitting was broken in the box and I emailed within minutes of delivery 3 weeks ago, my emails are being ignored and they do not answer the phone at all . The recorded message says due to technical i... See more

I order 4 LED tubes from this company a week ago, to which the order confirmation stated 2 to3 working days, I am still waiting with no correspondance whatso ever from them, they don't call you back w... See more

Ordered on the 14th April. Advised delivery within 2 working days. Now its the 28th April and still no order. Phone lines not working due to technical difficulties and nobody responding to webchat. Ta... See more

I ordered two lamp shades on 31st March, 2-3 days delivery. Nothing received after a week. Phones are not working 'due to technical problems'. Did manage to get an answer via live chat to say they wou... See more

Returned a item for exchange as per the messenger online chat. Returned and had signed for and tracked. Checked delivery and have had returned. Tried to call and number not working. Sent two emails a... See more

Sent a product back over 2 weeks ago. Only know they received the item back cause we got hold of them. Since then radio silent, no update. Multiple emails sent. Phone lines aways out of action and no... See more

We ordered, got the order confirmation but no order arrived. It's been 2 weeks now and the order stated it would take 2-3 working days. The phone number they have isn't working and the chat funct... See more

Be wary. I could kick myself for not looking at the reviews for this company before purchasing. I also can’t remember ever leaving a 1star review for any company. Our experience was based on neither o... See more

Order #3000022935 2 weeks. No product delivered. Never contacted by the company. No email received. No tracking number. No response to emails and their phone number doesn't work. Is this company... See more

I placed an order on 25th September. It is now 24th October. Nothing delivered. No communication. No response to email or live chat queries. Do not use this company.

I'm still waiting for my delivery (of a ceramic uplighter) a month after ordering. As numerous others have found, the phone line doesn't work, and I have received no acknowledgement or reply to my em... See more

AVOID! Ordered an item on 16/5/25 which states delivery in 2-3 working days. Money taken from my account but item still not dispatched. Telephone number doesn’t work/is out of action when telephoning.... See more

Placed an order. No product delivered. Emailed, messenger, live chat no replies. Tried to call and phone says due to technical issues you need to email or go on live chat. Joke! They are just taking y... See more

One of the goods I received was faulty and because I I was was installed straight away I was outside the three days to complain by letter which I think is ridiculous time frame I then had to pay for... See more

i paid for next working day delivery but no parcel turned up not one update or reply i still have no parcel if you don’t like bad language don’t have poor service

I ordered small light bulbs. The order was packaged in very flimsy packaging (a shoe box to be precise!). Half the bulbs arrived with glass smashed. Tried calling - no answer. Seems a few people have... See more