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As previously, shopping from CDON was a good experience. Unfortunately one of me items, a film, was damaged in the cover. Nothing special, but for someone like me that collects films, it was a bit an... See more
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See what reviewers are saying
The worst service ever. No accurate updates on when the item will arrive. Late and no correct answers from customer service. Even the Chinese companies are better than Cdon. They should be better than... See more
I bought a Kukirin G2 Master from CDON and after only 2 days of use, it completely shut down and will not charge, turn on, or even roll properly. I contacted CDON with detailed information and... See more
Company replied
I took a chance with this product, and fortunately it turned out to be nice. These days, it's hard to know what quality you're getting by buying “phone supplies” on CDON. Fortunately, it was good... See more
Company replied
Company details
Written by the company
Vi finns där för de små ögonblicken i vardagen. En glödlampa som behöver bytas. Ett verktyg för den lösa skruven. En ny vattenslang till trädgården. Och vi finns där för de stora ögonblicken, när drömmar slår in. Soffan till den första gemensamma lägenheten. Spelkonsolen som stått högst upp på önskelistan. Den första mobilen - någonsin. Vi är en shoppingdestination där utvalda säljare erbjuder dig miljontals produkter inom olika kategorier. Du hittar allt från gaming, leksaker och elektronik till trädgård, skönhet och produkter för dina husdjur. Prylar för livet helt enkelt. Vi är inte bara en marknadsplats. Vi är en del av din vardag.
Contact info
Stockholm, Sweden
- support@cdon.com
- www.cdon.se
3.3
Average
65K reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
We are very sorry to hear that your experience did not meet your expectations. We understand how frustrating this must have been and appreciate you taking the time to share your feedback.
We have requested additional information from you via Trustpilot so that we can investigate the matter thoroughly.
Your feedback is important to us, and we hope to provide a better experience should you choose to shop with us again. If you have any further questions or comments, you are always welcome to contact us here: https://cdon.se/kundservice/.
Regards,
CDON support
They keep spamming you and demanding to…
They keep spamming you and demanding to delete 1 star reviews. Be careful. My money is still withheld after they tried to scam me. Do not buy here
27 January 2026
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
Thank you for sharing your experience. We understand your frustration and take this situation very seriously. We have requested more information from you via Trustpilot to clarify the matter and ensure that your case is handled correctly. CDON works continuously to improve our processes and prevent similar issues in the future, and we genuinely appreciate your feedback. Our goal is always to provide a safe and transparent shopping experience, and we are here to guide and support you until your concerns are fully resolved. Please feel free to reach out to our customer service directly for further assistance: https://cdon.se/kundservice/
😊
Best regards,
CDON support
Quick delivery
Quick delivery, got what I ordered at a good discount. Cool...
22 January 2026
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello👋
Thank you so much for your kind words! We’re thrilled to hear you enjoyed the quick delivery and the discount 😊. Your feedback really motivates us, and we hope to see you back soon for more great finds!
Warm regards,
CDON support
Completely wrong product
I ordered a racing wheel set with pedals and a shifter and what I a got was a small button box for the pc. I don't understand how one can mix up a 15kg+ box with a 0.5kg box. I was really looking forward to this racing wheel and even got accessories ready. I don't mind buying and keeping the button box too, but please deliver the wheel
7 January 2026
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
We are very sorry to hear about the mix-up with your order and completely understand your frustration 😔. It appears that there was an error in the fulfillment process, resulting in the wrong item being sent. We can see that you and the store already have an ongoing case regarding this, and the store will assist you further to ensure the correct racing wheel set is delivered. Internally, we are reviewing this incident to prevent similar mistakes in the future. Your feedback is extremely valuable to us, and we appreciate your patience while we work to resolve the issue. Please feel free to contact our customer service directly here: https://cdon.se/kundservice/
if you have any further questions.
We hope to get the correct product to you soon so you can enjoy your racing setup as planned.
/CDON support
Never use CDON!
I was urged to return my product to CDON and I applied for return online on CDON's webpage. I have received the case number from CDON but no information to what address I shall return. I chatted with CDON chattrobot in English in order to get the address of CDON for return, and, you will not believe it!! - chatrobbot has written to me that I have to pay 45 SEK to be connected to a human support staff in order to get a return address to CDON, and I was directly connected to the payment webpage, where I was invited to provide my Credit card number and proceed with the payment!!! Sick! never use CDON!!
18 December 2025
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
Thank you for your review. We are very concerned about your experience and want to clarify that CDON does not charge any fees to contact us, and we do not use a chatbot. Our customer service team is available to assist you directly, and you can reach us safely here: https://cdon.se/kundservice/
. If you have clicked any links requesting credit card information, please do not enter any personal data. We encourage you to contact us regarding this issue so we can provide guidance and ensure your return is handled correctly. We take your feedback seriously and hope to resolve this situation for you 🙂.
Best regards,
CDON support
It's a scam
It's a scam! don't fall for it. no info is provided on the delivery date and you cannot change or exchange your purchase. they claim that it is a market place and you have to directly contact the seller (after receiving the product). It means you are on your own!
I feel stupid for falling for this.
15 December 2025
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
Thank you for your review. We understand your frustration and how disappointing this experience has been. Please note that the estimated delivery date is stated in the product listing, and sellers are responsible for handling deliveries, returns, and complaints according to our marketplace policies. We take your feedback seriously and will follow up internally to ensure our processes are clear and customer-friendly. If you have any questions or need further assistance, you are always welcome to contact us via https://cdon.se/kundservice/
. We appreciate you sharing your experience and encourage you to continue providing feedback so we can improve. We hope that future purchases provide a smoother and more positive experience 🙂.
Best regards,
CDON support
poor customer service against return…
poor customer service against return packages
2 December 2025
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
Thank you for your review. We understand that you have experienced issues with the handling of your return packages and that this has been frustrating. We have requested more information from you via Trustpilot to ensure we can handle your case correctly and follow our procedures. We take your feedback very seriously and will follow up internally to improve our processes so that similar situations can be avoided in the future. We truly appreciate you sharing your experience and encourage you to continue providing feedback so we can enhance the customer experience. We hope that in the future we can provide you with a smoother and more positive experience 🙂.
Best regards,
CDON support
What happened to CDON
What happened to CDON? It used to be much more reliable, now it's like a crossover between Amazon and Temu and not in a good way...
14 February 2025
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
Thank you for sharing your experience, and we sincerely apologize that you feel our service has not lived up to expectations. We understand how frustrating it can be when reliability seems to have declined compared to previous experiences.
We have requested more information from you via Trustpilot so that we can better understand your situation and see how we can improve. We take your feedback very seriously and are following up internally to ensure that our processes and customer service maintain a high standard going forward.
Our goal is always to make CDON a safe and smooth shopping experience, and we truly appreciate you reaching out so that we can continue to develop. We hope to restore your trust in us and look forward to improving your experience in the future 🙏.
Kind regards,
CDON Customer Service
I bought an electric scooter
I bought an electric scooter, and on the first day, I reported the issue. The front side was touching the brake and had extra noise. CDON told me to take it to a shop, and the shop keeper said its not safe to use. I contacted CDON and they just wasted my time. At the end I return the scooter and now they are not giving me full refund. I wasted my 2 months on it. Took scooter many times to shop, and at the end I returned, but now they say the reported problem does not exist. Do not understand why CDON is lying. I have videos that has reported problem but they just lie and now not giving me my full refund.
Would never recommend CDON at all to anyone.
29 September 2025
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
Thank you for sharing your experience, and we sincerely apologize for the frustration and time you have lost in connection with your purchase. We understand how upsetting it is when a product does not work as expected and when the feedback you receive has not been sufficient. We have now located your case and responded to it via email.
Kind regards,
CDON Customer Service
Ignores customers
Seller ignored me in a support case, CDON just keeps replying autoreplies, "We will forward your question", and pretty much ignores what you write. ZERO customer service.
9 December 2025
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hi,
Thank you for sharing your experience. We completely understand your frustration with the lack of follow-up in your case and apologize that the communication did not work as it should. We have requested more information from you via Trustpilot so that we can thoroughly review the situation and ensure similar issues do not happen again.
As a marketplace, each seller is responsible for their products and cases, but if a seller does not handle your case correctly, we at CDON step in and assist you further. In this instance, we are actively working to ensure your case is resolved and that you receive the support you are entitled to. Your feedback is very valuable and helps us improve our processes and customer service.
We hope you will continue to share your feedback so we can ensure better experiences in the future.
Best regards,
CDON Customer service
I bought the new Airpods as a gift for…
I bought the new Airpods as a gift for my partner. Packaging was new, but the product was used, they were old and very dirty airpods. Unbelievable, how can they run a business like this. This is unacceptable
29 November 2025
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
We are very sorry to hear about your experience and understand how frustrating it must be 😔. We can see that there is an ongoing case between you and the store, and the store will assist you further to resolve the situation. At CDON, we have strict rules regarding the condition of products sold on our marketplace, and we take incidents like this very seriously. We are following up internally to ensure that similar situations do not occur in the future. Your feedback is important to us, and we truly appreciate you bringing this to our attention. Please continue to communicate with the store so they can help you with the resolution. We hope this matter will be resolved quickly and that we can restore your trust in us.
Kind regards, CDON Customer Service
To all those interested in buying
To all those interested in buying, this company is reputable regardless of the goods; they are very friendly, and if you don't like something, they will simply return it.
17 November 2025
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
Thank you so much for your kind words and for shopping with us 🙏✨. We’re thrilled to hear that you appreciate our service and that returns are handled smoothly. We look forward to welcoming you back and hope to provide you with more positive experiences in the future. Your feedback means a lot to us and inspires us to keep improving 😊.
Best regards,
CDON Customer service
Order cancelled while item was in stock
I placed an order at CDON buying four items. I got a confirmation. Then a few days later CDON cancelled the order. Not one item. Not two. Not three. But all four items claiming they were out of stock. I sucpected CDON made a mistake. Finally they admitted that they had made a mistake. Now, one would expect them to compensate. But not CDON. They did not even offer to activate my order letting me buy the four items at the initial price. Instead, CDON was so rude that they asked me to put a new order at a significantly high price. Do CDON believe I will order from them again - dream on.
7 September 2025
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
Thank you for sharing your experience. We have now located your case and responded to it. We sincerely apologize that your order of four items was cancelled. We fully understand your frustration with the situation and that the handling did not meet your expectations.
We have followed up on the case internally and are continuously working to improve our processes to prevent similar situations from occurring in the future. Your feedback is very important to us and helps us improve.
We hope that despite this, you may give us another chance in the future, and we would be happy to hear from you with any further comments.
Kind regards,
defective buds, no refund
I bought a pair of Galaxy Buds 3 Pro via CDON (sold by iXpress). The product arrived defective: the right earbud made a strange vibrating sound when using ANC or Ambient Sound, and during calls, others reported hearing strange background noises.
I reported the problem immediately and returned the product after receiving instructions. However, my refund request was rejected. I was told that since the headphones are a "hygiene product" they cannot refund me, but instead they would send the product for repair.
This is incomprehensible. I am not asking for a refund because I changed my mind - the product arrived defective. According to consumer law, I am entitled to a refund or a new replacement product, not a repaired product. Otherwise, I would receive a refurbished product, even though I paid full price for a new one and only used the headphones for less than 24 hours.
It feels like a loophole that sellers can exploit: selling defective goods and refusing refunds by misusing the excuse "hygiene product". This is unacceptable, and if CDON does not take responsibility, I will escalate the matter to ARN.
15 August 2025
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hi,
Thank you for your feedback. We understand your frustration regarding the situation and have now responded to you in your customer service case. When handling warranty claims, it is important for us to find a solution that complies with consumer rights and is fair for all parties involved. We continuously work to improve our processes to ensure smooth and transparent handling of claims. Your feedback is taken very seriously and helps us to develop further. We encourage you to continue sharing your thoughts with us going forward.
Best regards,
I bought a Kukirin G2 Master from CDON…
I bought a Kukirin G2 Master from CDON and after only 2 days of use, it completely shut down and will not charge, turn on, or even roll properly.
I contacted CDON with detailed information and photos, but I’ve been ignored completely.
This is clearly a defective product, and I’m asking for a refund or replacement under Swedish consumer law.
Please respond before I file a complaint with ARN.
3 August 2025
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
Thank you for reaching out and sharing your experience with the Kukirin G2 Master. We truly understand your frustration with the product failing after just a short time, and we take your concerns very seriously. We have reviewed your case and see that both you and the seller have agreed on a resolution, which we hope you find satisfactory. Sometimes electronic products can have issues, but we continuously work with our partners to improve quality and service. We are also following up internally on your feedback to prevent similar situations in the future. Please don’t hesitate to contact us again if you have any further questions or comments – we’re here to help.
Best regards
Less than ideal shopping experience
They sent a product that was significantly less value than the item I purchased and they never offered to send the correct item and took over a month to issue a refund, only doing so after I repeatedly complained but they were not quick to fix the issue or respond to emails. I am glad to finally get the refund but it was not a pleasant shopping or customer service experience. I feel if I hadn't written a negative review I wouldn't have gotten the refund. Shop at your own risk.
10 July 2025
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hello,
We sincerely apologize for the frustration you have experienced with your order. We can see that you have an ongoing case with the seller, and they will assist you further with this matter. Sometimes issues arise due to mistakes from third-party sellers, but please be assured that we take your feedback seriously and continuously work to improve our processes to prevent similar situations in the future. We appreciate your input and encourage you to reach out with any further comments so we can keep improving. We hope to provide you with a better experience going forward.
Best regards
CDON
I received a returned product
I received a returned product , (backkamera ), without camera! in it.
if I pay for a new product, I need a new product. CDON takes no responsibility , they send your claim to INVT in france, a chinese company, they need a photo from a non-delivered product !
17 July 2025
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hej,
Vi förstår verkligen din besvikelse över att ha fått fel produkt, och vi beklagar det inträffade. Det här är självklart inte acceptabelt, och vi kan se att du har ett pågående ärende med butik som arbetar för att hjälpa dig vidare och lösa situationen. Vi följer upp detta internt för att förhindra att liknande problem uppstår framöver, och tar din feedback på stort allvar.
Vi förstår att du förväntar dig att få en fullständig produkt när du betalar för den, och vi vill gärna fortsätta dialogen för att säkerställa att du blir nöjd.
Om du har mer feedback eller frågor är du varmt välkommen att kontakta oss igen. Tack för att du hörde av dig, vi jobbar på att bli bättre! 😊
Med vänliga hälsningar
CDON
fake items sold
I ordered a product through CDON’s marketplace ("POP MART Labubu The Monsters Big Into Energy Series Figures") with the promise that it would ship between July 4–10. It’s now July 12, and I’ve received nothing.
I chose this seller because the delivery window matched an important birthday. Unfortunately, not only is the item delayed, but the seller has given unclear excuses about "holidays" (even though there were none), and there are dozens of public reviews warning that this seller’s products are fake. Unfortunately I found these reviews only after making the purchase. The same vendor is selling phone cases with Louis Vuitton logos with no authorization to do so and CDON did not react reporting that to the customer service.
While CDON acts as a marketplace, according to EU Digital Services Act (DSA) and broader EU consumer protection legislation, they still have a responsibility to monitor and remove sellers who repeatedly mislead customers or sell counterfeit goods. At this point, I’ve contacted CDON directly and requested either delivery by a final deadline or a full refund.
This experience has really shaken my trust in CDON as a platform. I expected stronger consumer protection and accountability, especially when hosting third-party sellers.
12 July 2025
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hej,
Tack för att du tagit dig tid att beskriva din upplevelse i detalj – vi förstår verkligen din frustration, särskilt när en försening påverkar något så viktigt som en födelsedag. Vi beklagar att det uppstod brister både i leveransen och i kommunikationen från säljaren, och vi ser allvarligt på din återkoppling kring misstankar om otillåtna produkter. CDON arbetar kontinuerligt med att följa upp våra handlare och agerar vid återkommande avvikelser.
Vi kan se att du redan har ett pågående ärende med butiken, och att de arbetar vidare med att lösa detta direkt med dig. Din återkoppling är värdefull för vårt arbete med att förbättra plattformens kvalitet och trygghet, och vi kommer att ta detta vidare internt.
Vi hoppas att du trots detta ger oss en ny chans framöver. 💬
Vänliga hälsningar
CDON
FAKE ITEMS
bought two labubus, they came without the box. they are selling counterfeit items. you need to pay for the return fee if you would like to get your money back. such a scam. NEVER BUY FROM THEM.
9 July 2025
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hej,
Vi förstår att du är frustrerad över att dina Labubus-produkter kom utan förpackning och att detta har påverkat din upplevelse negativt. Vi tar anklagelser om förfalskade varor på största allvar och vill försäkra dig om att vi samarbetar med seriösa butiker.
Vi kan se att det finns ett pågående ärende mellan dig och butiken, som självklart kommer att hjälpa dig vidare med situationen. Vi följer även upp detta internt för att förhindra liknande problem i framtiden.
Vi beklagar verkligen att du upplever att returvillkoren är orättvisa, och vi förstår att det kan kännas frustrerande att behöva stå för returfrakten. Din feedback är värdefull och hjälper oss att förbättra våra rutiner och kundservice.
Vi uppmuntrar dig att fortsätta dela dina synpunkter så att vi kan arbeta för att ge en bättre upplevelse framöver. Tack för att du tagit dig tid att berätta om din upplevelse – det hjälper oss att bli bättre. 😊
Med vänliga hälsningar
CDON
Spend you money somewhere else
I expected to be dealing with a Swedish store. Instead my order was send from Spain and took some time to arrive. I received a totally different item from what I ordered.
It took several days of chatting with the customer service to receive a return label and now the original item is no longer available. I will need to wait until the item is back in Spain to get my refund.
Best to avoid CDON due to long delivery time and poor customer service.
**Update 14 Aug
I have been waiting for a refund for over a month now. Absolutely one of the worst online shopping experiences.
**Update 29 Aug
Finally received my refund after waiting for almost 2 months after returning the item.
4 July 2025
Unprompted review
Reply from CDON Sverige - Nordens största marknadsplats!
Hej,
Tack för att du tagit dig tid att dela din upplevelse. Vi förstår verkligen frustrationen över att få fel vara och att behöva vänta både på returetikett och återbetalning. Det är inte den typ av köpupplevelse vi strävar efter att ge.
Eftersom flera butiker från olika länder säljer via CDON kan det hända att leveransen sker från utlandet. Vi beklagar att informationen inte var tillräckligt tydlig.
Vi kommer att se över ärendet internt för att förbättra både kommunikation och hantering framöver 💬
Tack för att du lyfte detta – vi uppskattar all feedback som hjälper oss bli bättre.
Hitta till vår kundservice-sida:
(https://cdon.se/kundservice/)
Nå oss på telefon:
Telefon: 040-628 83 66
Tisdag: 09:00 - 11:30
Torsdag: 09:00 - 11:30
Med vänliga hälsningar
CDON
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