That you don’t answer your emails when something went wrong with your product after a 2 year warranty promise
I have completed your questionnaire re the date of damage, the damage it’s self the weight that sits on it the position and how many times a week it is used????
I am absolutely appalled at you lack of communication regarding my issue with the Bjorn boucle sofa , 1st item on this review no 9kac7776 . I have tried contacting you Numerous times to no avail. I am disappointed that I actually pay by bank and not paypal and even Amazon. That chase these thing up for customers. Very very poor show
Reply from sweeek United Kingdom
Hello Bernadette,
We are very sorry that your experience with our service was not satisfactory. We understand your frustration and take your feedback very seriously.
You have already contacted our customer service team, and we thank you for that. Unfortunately, your email address was entered incorrectly. We have just emailed you to help you resolve your problem.
We regret the inconvenience you have experienced, particularly regarding quality of service. This is not the experience we wish to offer our customers, and we will do everything in our power to ensure that this does not happen again.
We remain at your disposal should you require any further information or wish to follow up your case, and hope to be able to regain your trust.
Best regards,
the sweeek team
