Pod George

Hello,

My name is Sarah and I’m part of the Senior Leadership Team here at Octopus Energy.

I’m really sorry for the experience you’ve had and for how long it took to get your gas registered. I completely understand how frustrating it must have been waiting since May, and I want to sincerely apologise that our service fell short of the standards you rightly expected.

I’m pleased to confirm that as of 1st October, your gas has now been successfully registered and we’ve started supplying your property. I know this doesn’t undo the delay, but I hope it offers some reassurance that the issue is fully resolved.

Your feedback is incredibly valuable and we’ll use it to improve how we support customers in the future. Thank you again for your patience throughout this process .

I’ve also reached out to you directly by email to provide reassurance and further support.

Best wishes,

Sarah

We’re sorry to hear about your experience. We’re trying to make contact with you to put this right. If there is a problem with the chat, we will work with you to resolve it. Please email us at [email protected]. We’re here to help and we’re committed to turning things around for you.

Hi

Thank you for your review

Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I'm sorry for the issues with your cashback and I do understand the disappointment this would cause.

Thank you for taking the time to speak to me today, I will be in contact with you as discussed.

Kind regards
Roshni | Mobiles.co.uk

Hello Pod. We are sorry to read that your online experience was not to your liking.

We confirm you that if you need to add the hand luggage service only for a specific passenger of the booking, you need to contact our Service Centre.
If you do it online, the system adds it by default to all passengers in the booking.

Anyway, we would like you to provide us with more details so that we can check and clarify the situation. We remain at your disposal through all our customer service channels, including social networks.
Greetings, Mario.

Good afternoon,

I'm sorry to hear of the poor experience you have had with Community Fibre. I would like to review this and provide an accurate response, so we will need more information from you (specifically, your address) which will enable us to locate you and review the issues you have raised.

I have, therefore, requested more information via. Trustpilot.

Thank you in advance for your understanding and cooperation. I look forward to hearing from you so we can see exactly what happened here and use this review as a learning curve going forward.

Kind Regards,
Miriam
The Community Fibre Team

update **

Good afternoon,

I have located your account and I will email you soon.

I appreciate your patience.

Kind regards
Miriam
The Community Fibre Team

Hello Pod

Thank you for your review.

Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I can advise customer use their online accounts to claim for cashback and all information is given in their online account. We clearly provided information on our website advising how claims work and how they are issued.

We are currently unable to provide payment electronically and this is due to security reason as we are unable to hold customer’s details.

I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.

Kind regards
Roshni | Mobiles.co.uk

Hi there, thanks for the kind words, we're very glad to hear you're enjoying Shiptheory! As for the UI, we're always happy to look at improving. If you'd like to discuss further, please reach out to [email protected] or give us a call on 0117 403 4313.

Hello Pod,

This isn't good to hear and not the experience we want you to have. If there's anything we can help with, please come and chat to us via Facebook at www.facebook.com/vodafoneUK or via Twitter @VodafoneUK

Thanks,
Vodafone Social Media Team

Hi George, Our customer support lines are open Monday - Friday 9am - 7pm and weekends from 9am to 6pm. On occasion the testing process can return an unclear result. This is exceptionally uncommon. If you carried out the test through through a Randox partner please communicate with them directly. We advise all customers to carefully follow the instructions provided with our Home Sample collection kits. Not following the correct procedures can mean that the sample will not be suitable for analysis with an unclear result provided. Examples of incorrect procedure include but are not limited to; not including the swab in the sample tube after swabbing, cap not adequately secured resulting in loss of buffer or removing the buffer from the sample tube. Kind regards, Lynsey

Hi there, I’m sorry to hear that you had a poor experience with us and thank you for taking the time to let us know. Your feedback will be passed on to the relevant teams at Goodlord. Sophia

Hi George

Thank you for taking the time to leave a review of our service. I am really sorry to hear you feel this way and I can understand your frustration.

As the advertising platform, the paid service is for us to display and advertise your vehicle on our platform. We are unfortunately, unable to guarantee a sale or a response within the current market.

The overall performance of an ad can be based on a few different factors. This could be from the quality of ad, desirability of the vehicle in your area or the time of year just to name a few. Our company ethos is to be fair and transparent with all consumers and so we do have a set of Terms and Conditions which outlines that, due to the nature of our service, we do not issue refunds based on a low response.

We do offer a 20% discount if you wish to advertise your vehicle again with us and this is available on all our advertising packages. Please contact our Support Team on [email protected] for more information and we can apply this to your Auto Trader Account.

I hope this helps,
Kind regards
Jessica