I was really hoping to make this work long term but after first time they cleaned my place, I found living room and bathroom corners inappropriately cleaned. They shoved all the dirty dishes into... Ver mais
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Veja o que dizem as avaliações
My first experience was fine, but the second experience was not. I simply wrote a review to the company explaining that they did not clean behind my counters or the floors properly. They immediately a... Ver mais
A empresa respondeu
Verificada
Sparkling kitchen & bathroom is always nice too see. Vacuum and dusting job was great, They missed taking out the kitchen garbage. Sweeping/Mopping was disappointing crumbs under lip of the cupboard... Ver mais
A empresa respondeu
Verificada
We've used Spruce twice a month for years and they always do a great job! Every cleaner we've had (both at our current place and our previous apartment) has been friendly and professional. The one tim... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Spruce, our mission is to build relationships and technology that empower local businesses to serve our customers. From full housekeeping to a quick tidy-up, Spruce is available to customers on demand. For the property manager, Spruce reduces the growing burden of managing multiple vendors and provides security and oversight for the entire property. Spruce helps local businesses build economies of scale in their operations and tech-enabled their business so they can compete in the modern economy.
Informações de contato
6001 W Parmer Ln, 78727, Austin, Estados Unidos
- [email protected]
- getspruce.com
3,3
Bom
300 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Didn’t meat my expectations …
I was really hoping to make this work long term but after first time they cleaned my place, I found living room and bathroom corners inappropriately cleaned. They shoved all the dirty dishes into my laundry without rinsing and created more mess than they were before.
Customer service didn’t even flinch to make it up for it and offered a 10$ discount for next cleaning session.
I’ll pass.
15 de janeiro de 2026
Avaliação não solicitada
Resposta de Spruce
Hello, and thank you for sharing your feedback.
We’re sorry to hear that your experience didn’t meet your expectations. Loading the dishwasher is part of our service checklist, so if you ever need to make an adjustment to the base service, don't hesitate to contact support or add booking notes. We do have a time limit for when cleaning redos can be done, and apologize that a redo request was made after that timeframe. Your feedback is invaluable, and we’re committed to using it to enhance our service. Thank you for helping us improve.
Horrible customer service and…
Horrible customer service and absolutely unprofessional. I had a cleaning service scheduled but no one showed up, they just took the money and not even respond properly to the customer service chat. I have had cleaners for 10+ years but this is the first time i have dealt with such an unprofessional company. Wil never recommend them to anyone or go back to their services
7 de janeiro de 2026
Avaliação não solicitada
Resposta de Spruce
Hello, and thank you for your review. We’re truly sorry to hear about your experience. Please reach out to us at [email protected] so we can address any concerns you may have. We value your feedback and would love the chance to make this right.
My first experience was fine
My first experience was fine, but the second experience was not. I simply wrote a review to the company explaining that they did not clean behind my counters or the floors properly. They immediately accused me of falsifying photos and stated that one of them was due to "oxidation" and they won't clean that. It was ridiculous. I wasn't asking for anything free - I cleaned it myself. Yet, they decided to state I was the one in the wrong. Too expensive - not worth it!
22 de dezembro de 2025
Avaliação não solicitada
Resposta de Spruce
Thank you for reaching out. We’re sorry your service didn’t meet expectations. If there’s anything else we can do beyond your conversation with support, please email us at [email protected]. We value your feedback.
Excellent, convenient service!
I have used Spruce twice now and both times the service has been fantastic! Hilda and Maria both took care to go the extra mile. They are thorough, efficient, and organized. Will deifnitely book again!
23 de dezembro de 2025
Avaliação não solicitada
Resposta de Spruce
We’re so grateful for your review! Knowing you had a fantastic experience makes our day. We will share your amazing feedback for Hilda and Maria! We can’t wait to bring that same level of care to your next service!
DON'T recommend. POOR standards
They do not stand by what they offer. I booked a cleaning move out service and they didn't even sweep or vacuum the floor. After a few emails back and forth I gave up because I realized they will do nothing to assist you with your issue. They sub out the work to people who do not care to work correct. Would highly NOT recommend.
18 de dezembro de 2025
Avaliação não solicitada
Resposta de Spruce
Thank you for sharing your experience, and we’re sorry to hear that your move-out cleaning did not meet expectations. This is not the level of service we aim to provide.
We would love the opportunity to review what happened and address your concerns, but we’re unable to locate your account based on this review alone. Please contact us at [email protected] so our team can look into this further and assist you directly.
Stay far away from Spruce Cleaning
Stay far away from Spruce Cleaning. I would never recommend them to anyone.
The initial “deep clean” was pathetic, the cleaner barely did anything and didn’t even touch the floors with a mop.
We foolishly gave them another shot, and it was even worse. They canceled at the last second, picked a new date we never approved, then tried to pin the blame on us. Most recently, they moved the appointment again and then canceled just 30 minutes before they were due.
We wasted 2 entire days waiting, only to be stood up again. Their scheduling is chaotic, communication is disjointed, and when they do show up, the cleaning is awful. Steer clear of this company completely.
5 de dezembro de 2025
Avaliação não solicitada
Resposta de Spruce
Thank you for taking the time to share this feedback.
We apologize for the issues you experienced with both the initial service you booked and the scheduling issues that followed. This is not the level of reliability, quality, or communication we aim to provide. We want to look into what happened with your scheduled cleanings and quality issues, so we can address this internally.
From reviewing your prior communication, a full refund was given due to these scheduling errors, and we sincerely apologize that this was your experience. We appreciate you bringing this to our attention, and are actively working with our cleaning teams to improve both quality and reliability.
⭐ 1/5
⭐ 1/5. If I could give them a negative, I WOULD.
I would never recommend Spruce Cleaning. Their service is consistently terrible.
Our first deep clean was a complete joke—the cleaner did half the job and didn’t even mop the floors. Photos I sent showing how dirty the floors were were basically ignored.
We gave them a second chance, and it only got worse. They canceled last minute, rescheduled for a day we never agreed to, and tried to blame us. Most recently, they rescheduled again and canceled just 30 minutes before the appointment.
We waited all day for them, and yet again they didn’t show. Their scheduling is a disaster, communication is nonexistent, and the quality of cleaning is unacceptable.
If you value your time and want a clean home, avoid this company at all costs.
5 de dezembro de 2025
Avaliação não solicitada
Resposta de Spruce
Thank you for taking the time to share this feedback.
We apologize for the issues you experienced with both the initial service you booked and the scheduling issues that followed. This is not the level of reliability, quality, or communication we aim to provide. We want to look into what happened with your scheduled cleanings and quality issues, so we can address this internally.
At the moment, we aren’t able to locate your account based on the information in this review. If you’re willing, please reach out at [email protected] so we can work to make this right. We sincerely apologize that this was your experience, and we appreciate you bringing it to our attention.
Spruce Cleaning web site layout is not…
Spruce Cleaning web site layout is not customer friendly and pricing for service is misleading. As a busy professional and preparing for family coming in town I opted for the first time to book housekeeping service and because there was a decent Black Friday deal. However, discovering after services were complete that $129 is for repeat service. In addition, the ladies who came out almost missed cleaning my ceiling fans, which is part of the premium service. I asked about it being clean and one of the ladies apologized but on top of this I was told they forgot their duster. They dusted my living room ceiling fan with a towel over the end of a broom stick which is not sanitary. Overall given this experience with the confusion on the service price listing and me having to ask about dusting the ceiling fan where neither employee was prepared in bringing a duster for a house cleaning job, I'm neither satisfied or happy with the service I received from Spruce cleaning service. The ladies were nice and did a decent job outside forgetting the duster and along with the billing I give this service 3 stars.
25 de novembro de 2025
Avaliação não solicitada
Resposta de Spruce
Thank you for sharing this feedback, and we sincerely apologize for the confusion and frustration you experienced. Our website should make pricing and service details clear, and we’re sorry this was not your experience. We’ll be reviewing the layout and wording to improve transparency for all customers.
We also apologize that the team arrived without the proper tools and nearly missed items included in your Premium cleaning. We appreciate you bringing it to our attention so we can address it directly with the team. If you’re open to it, please reach out to us at [email protected] so we can review your visit and work toward a resolution. Thank you again for trying Spruce, and we’re sorry the service didn’t meet expectations!
Karina is great
Karina is great. She takes pride in her job. Starts to clean when arriving. I told her what rooms not to dust and she didn't.
24 de novembro de 2025
Avaliação não solicitada
Resposta de Spruce
Thank you so much for your wonderful review! We are so glad you loved your service and will share your feedback with Karina. We can't wait to Spruce up your home for your next service!
Items went missing from my home after…
Items went missing from my home after using this company, ignoring the non satisfactory service they rendered. If you must use their services, I strongly recommend being present and watching closely. I lost valuables from my bedroom, yet they expected me to provide video evidence which is unrealistic, who set cameras inside their private spaces?
Instead of conducting a thorough investigation, they simply asked the service provider, who of course denied seeing anything. That was the extent of their effort. It’s disappointing and concerning, and customers deserve better accountability and professionalism.
28 de outubro de 2025
Avaliação não solicitada
Resposta de Spruce
Thank you for sharing this feedback. We take any report of missing items extremely seriously, and we’re sorry for the frustration and concern this situation has caused. While we do ask for any available evidence to help us investigate, we understand that most customers do not have cameras inside private areas of their homes. Our intent is never to dismiss concerns, and we apologize if our process felt insufficient or unhelpful.
While our internal review may not have yielded results, we always recommend submitting a police report, and Spruce will fully cooperate with their investigation. Please contact us at [email protected] so our support team can look into this directly and provide a follow-up with a detective. This is absolutely not the experience we want for our customers, and we appreciate you bringing it to our attention.
Nothing went wrong you didnt show
Nothing went wrong you didnt show. You were to redo a clean that was half ass and you didnt show or call. My dogs were in there kennals all day waiting for you to show up.
19 de novembro de 2025
Avaliação não solicitada
Resposta de Spruce
Thank you for sharing this feedback. We’re very sorry for the lack of communication regarding your redo, especially since your dogs were waiting in their kennels. This is not the experience we want anyone to have.
We sincerely apologize that our communication fell short in your case. Please reach out to us at [email protected] so we can look into what happened and support you directly.
This is the worst cleaning services I…
This is the worst cleaning services I have used so far. I live in One Seven Belleview Station and booked a service for my apartment for today because they work with my apartment. The cleaning lady set foot in my apartment and decided she doesn't want to clean and told her manager my apartment is too much to clean and left. And I am charged a cancellation fee because they cancelled the services without proper communication with me.
11 de novembro de 2025
Avaliação não solicitada
Resposta de Spruce
Hello, and thank you for your feedback.
We’re sorry to hear about your experience and understand your frustration. While our cleaners always try to complete scheduled services as they are, sometimes the conditions of the unit or the type of service selected prevent the full service from being done and we will move on.
We do apologize if our communication was not transparent for why the team had to move on and are actively reviewing your experience to improve in the future. Thank you again for sharing your feedback with us, we appreciate it.
Verificada
I love Christina
30 de outubro de 2025
Resposta de Spruce
Thank you so much for your wonderful review! We are so glad you loved your service and appreciate you for choosing Spruce for your cleaning needs. We will forward your feedback for Christina, and we can't wait to Spruce up your home for your next service!
Verificada
Resposta de Spruce
Thank you for the amazing review! We’re so happy you enjoyed your service and appreciate your trust in Spruce. Looking forward to making your home shine again soon!
Verificada
Staff did a very good job the apt was…
Staff did a very good job the apt was nice and clean!
30 de outubro de 2025
Resposta de Spruce
We truly appreciate your kind words! It’s always a pleasure to serve customers like you, and we’re thrilled you had a great experience. Looking forward to your next visit!
Verificada
Spruce
Andre M does an outstanding job. I would like to stop spruce cleaning service, effective immediately thank you
30 de outubro de 2025
Resposta de Spruce
Your feedback means the world to us! Thank you for trusting Spruce with your cleaning needs— if you need any support from our team, don't hesitate to contact us at [email protected]
Verificada
For the most recent visit the cleaner…
For the most recent visit the cleaner used a cleaning agent with a very intense and overwhelming scent. I have sensitivities to strong smells, so I would ask that future visits prioritize unscented products.
30 de outubro de 2025
Resposta de Spruce
We’re so grateful for your review! Knowing you had a fantastic experience makes our day, and if you contact us at [email protected], we will be more than happy to add your preference for cleaning scents for the future. Thank you again!
Verificada
They cleaned someone else's apartment…
They cleaned someone else's apartment instead of my own. Sent me pictures of the inside of that person's apartment and then tried to tell me I just didn't realize they had been there and cleaned. I did finally get a refund, but it took talking to 3 different people and telling them I was going to talk to my apartment manager before they seemed to take me seriously
30 de outubro de 2025
Resposta de Spruce
Hello, and thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered, and the delay from our support team. This is not the level of service we strive to provide, and we truly regret the inconvenience it caused.
We’ve ensured that the refund for the incorrect cleaning has been processed back to the card on file. Moving forward, we’ve instructed our support team to address these concerns proactively and promptly, without requiring additional escalation or delay. Your feedback has been extremely helpful in identifying where our communication and process improvements are needed most, and we’re actively working to strengthen the support we provide to all customers.
Thank you again for bringing this to our attention, and for giving us the opportunity to make things right!
Verificada
Your employee Marisol has always been a…
Your employee Marisol has always been a great representative of your business. She is very meticulous in performing her work, courteous and very professional.
30 de outubro de 2025
Resposta de Spruce
Thank you so much for your wonderful feedback! We're delighted to hear that your services have been great and that Marisol has been a shining example of our cleaning teams. We will forward this feedback to her, and appreciate you for choosing Spruce for your cleaning needs. We can't wait to Spruce up your home for your next service!
Verificada
They not only clean my place very well
They not only clean my place very well, they do little things that give it a personal touch and I love and enjoy that!
30 de outubro de 2025
Resposta de Spruce
Your feedback means the world to us! Thank you for trusting Spruce with your cleaning needs, we’re so happy you were pleased with your service. See you again soon!
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