I was really hoping to make this work long term but after first time they cleaned my place, I found living room and bathroom corners inappropriately cleaned. They shoved all the dirty dishes into... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
My first experience was fine, but the second experience was not. I simply wrote a review to the company explaining that they did not clean behind my counters or the floors properly. They immediately a... Ver mais
A empresa respondeu
Verificada
Sparkling kitchen & bathroom is always nice too see. Vacuum and dusting job was great, They missed taking out the kitchen garbage. Sweeping/Mopping was disappointing crumbs under lip of the cupboard... Ver mais
A empresa respondeu
Verificada
We've used Spruce twice a month for years and they always do a great job! Every cleaner we've had (both at our current place and our previous apartment) has been friendly and professional. The one tim... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Spruce, our mission is to build relationships and technology that empower local businesses to serve our customers. From full housekeeping to a quick tidy-up, Spruce is available to customers on demand. For the property manager, Spruce reduces the growing burden of managing multiple vendors and provides security and oversight for the entire property. Spruce helps local businesses build economies of scale in their operations and tech-enabled their business so they can compete in the modern economy.
Informações de contato
6001 W Parmer Ln, 78727, Austin, Estados Unidos
- [email protected]
- getspruce.com
3,3
Bom
300 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Verificada
Impressive quality …
I am very impressed with the quality of the work Spruce provides. They are prompt, courteous, and have pride in their work. I highly recommend them as they make an extra effort. Thank you Spruce for your quality staff.
29 de outubro de 2025
Resposta de Spruce
Thank you so much for your kind words and thoughtful recommendation! We’re thrilled to hear that our team’s professionalism, punctuality, and attention to detail have made a positive impression on you. We truly appreciate your support and look forward to continuing to exceed your expectations!
Verificada
The person that came and cleaned my…
The person that came and cleaned my apartment did a great job. She is very nice and very friendly and does a good job of everything. I enjoy having your company come and clean my apartment thank you.
29 de outubro de 2025
Resposta de Spruce
Thank you so much for your kind feedback! We’re delighted to hear that you’ve consistently had a great experience. We appreciate your trust in our team and look forward to continuing to make your home sparkle each visit!
Verificada
Moving out and apt a mess
The young lady that was here did an excellent job. We are in the middle of moving/packing and she worked around us beautifully. Thank you
29 de outubro de 2025
Resposta de Spruce
Thank you so much for sharing your feedback! We’re glad to hear that your service professional provided an excellent cleaning experience and helped work around the moving process. We sincerely appreciate your review and are happy we could make things a little easier during your move!
Verificada
She did amazingly 😍
29 de outubro de 2025
Resposta de Spruce
Thank you for your support and great review! It’s our pleasure to help keep your space clean and fresh, and we’re excited to serve you again in the future.
Verificada
Not the best cleaning I’ve had
Not the best cleaning I’ve had, but not bad by any means. I did notice some spots they had missed.
22 de outubro de 2025
Resposta de Spruce
Thank you for your honest feedback! We’re glad to hear the overall experience was positive, though we’re sorry to learn that some areas were missed. We’ll share this with our team to help ensure greater consistency on future visits. We truly appreciate you taking the time to let us know!
Verificada
Resposta de Spruce
Thank you for the lovely review! We’re delighted to know you enjoyed your service and are honored to be your choice for cleaning. We’re looking forward to sprucing up your home again soon!
Verificada
Resposta de Spruce
Thank you for bringing this to our attention. We’re very sorry for the concern and frustration this caused. Our team would like to review this situation right away. Please contact us at [email protected] so we can investigate what happened and make things right as quickly as possible.
Verificada
Spruce is great!
Easy to schedule and they do a great job with photos of their work to review.
22 de outubro de 2025
Resposta de Spruce
Thank you so much for your kind review!
We’re thrilled to hear you find Spruce easy to schedule and appreciate the photo updates of your cleanings. We look forward to sprucing up your home in the future!
Verificada
Resposta de Spruce
Thank you for your kind review! We’re glad to hear you were happy with the service. We appreciate you choosing Spruce and look forward to your next cleaning!
Verificada
The house was shining.
28 de outubro de 2025
Resposta de Spruce
Thank you for your fantastic review! We’re thrilled to hear your home was shining after the service. Thank you for choosing Spruce, and we look forward to keeping your home sparkling again soon!
Verificada
Poor cleaning
Bathroom floor under sink area and around walls are still dirty with hair and debris buildup. Kitchen under sink and dishwasher still has dirt buildup and debris. Kitchen counter still has water stains as well as in the sink. Debris buildup in corner of door too. Backsplash still has gunk and doesn't look like it was wiped down at all.
28 de outubro de 2025
Resposta de Spruce
Hello, and thank you for sharing your feedback.
We’re sorry to hear that your cleaning did not meet expectations, and we appreciate you bringing these details to our attention. We’d like the opportunity to review your service further and work toward a resolution.
Please reach out to us directly at [email protected] so our team can assist you. Your feedback is important to us, and we’ll use it to help improve the quality of our services moving forward!
Verificada
Resposta de Spruce
Thank you for your wonderful review! We’re so happy to hear you consistently receive great service and love coming home to a spotless space. We truly appreciate you choosing Spruce and look forward to your next cleaning!
Verificada
Fantastic job
My place was very nice and clean. I am very happy with the outcome.
28 de outubro de 2025
Resposta de Spruce
Thank you so much for your kind review! We’re thrilled to hear you were happy with the results and loved how clean your place looked. We truly appreciate you choosing Spruce and look forward to your next service!
Verificada
They steal your food.
I don’t care how well you clean my home. If you steal the food in my fridge, that is unacceptable. There was no one else in my home today and I immediately noticed that food was missing. This is not how I expect my service to go. Do not bring this person into my home again. Now I cannot even trust if this person tampered with any of my open food. I have to worry about my own personal safety and hygiene. Absolutely not acceptable.
28 de outubro de 2025
Resposta de Spruce
Hello, and thank you for bringing this to our attention. We take allegations of this nature extremely seriously and understand how concerning this situation must be. We’ve initiated an internal review and would like to gather more details to investigate thoroughly.
Please contact us directly at [email protected] so we can address your concerns promptly and appropriately. We truly regret the distress this has caused and appreciate the opportunity to resolve this matter.
Verificada
So nice to have it all clean at once
So nice to have it all clean at once. Always good job and smells fresh!
28 de outubro de 2025
Resposta de Spruce
Thank you so much for your kind words! It’s always our goal to make your space feel refreshed and comfortable after each visit. We appreciate you choosing Spruce and look forward to keeping that fresh feeling going!
Verificada
Was quick and they did a great job!
28 de outubro de 2025
Resposta de Spruce
Thank you for your great review! We’re so happy to hear the team was efficient and delivered a job well done. We appreciate you choosing Spruce and look forward to your next service!
Verificada
Awesome lady
28 de outubro de 2025
Resposta de Spruce
Thank you so much for your review! We’re thrilled to hear you had such a positive experience and that your cleaner made a great impression. We’ll be sure to pass along your compliment—they’ll be so happy to hear it!
Verificada
Another great job
28 de outubro de 2025
Resposta de Spruce
Thank you for your wonderful feedback! We’re so glad to hear that our team delivered another great service. We look forward to keeping your home clean and sparkling for your next visit!
Verificada
I did ask in the instructions that if…
I did ask in the instructions that if they had to move something to, please put it back where it was not to move it to where they think it goes, and I had stuff to moved and put into closets. Light fixture was left on in the master bedroom. As well as not getting photos of each room but the same room multiple times
27 de outubro de 2025
Resposta de Spruce
Hello, and thank you for sharing your feedback. We’re sorry to hear that parts of your service didn’t meet expectations, particularly regarding item placement, lighting, and photo documentation. We’d like the opportunity to review your service in detail and make things right. Please reach out to us directly at [email protected] so our team can assist you further. We appreciate your feedback and the opportunity to improve!
Verificada
Resposta de Spruce
Thank you so much for your wonderful review! We’re delighted to hear you consistently enjoy courteous, professional service and fabulous results. We truly appreciate your continued trust in Spruce and look forward to your next cleaning!
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