I've been using Artlist for a few years now, and there is a great choice for many different needs. Sometimes, going back and forth between selecting tracks is a bit buggy, but I download the final cho... See more
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Based on reviews, created with AI
Artlist is a leading creative technology company providing the top global brands and individual creators with a catalog of over 2M professional, high-quality, and exclusive digital assets for video creation made by award-winning artists. Over 26M users, including top-tier global brands like Google, Apple, Amazon, Microsoft, and Calvin Klein, trust Artlist as a complete solution for video creation. Artlist provides complete creative freedom with unlimited usage, unlimited downloads, and a simple global license, suitable for any project.
Afikim, 6811517, Afikim, Israel
Replied to 56% of negative reviews
Typically replies within 2 weeks
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I bought a subscription and I could not log in due to a spelling mishap, over a couple of days their support members, Brex, Geo and Thams tried their best to assist, finally had my query escalated to technical support and Eli.s sorted the confusion out for me, I even got compensated within reason for the days I could not access my account, and got a month free for the trouble , it is an excellent tool and their support team are real stars, they take the time to evaluate, assist and advise , the turn around time was excellent as well I would definitely recommend, them, thank you to Eli,s and all the support staff that assisted me with my issue.
I used to love Artlist, it was a fantastic resource for music yet now their whole focus is these hideous fake AI videos; I can't even find where to access the music any more.. the site is practically unusable..
Very disappointing experience with Artlist. They advertise a “free” video, but in reality you still have to pay for it. I only realized this after downloading, and when I contacted them to request a refund, they completely refused. It feels very misleading to call something free when you actually charge people for it, and the lack of refund or understanding from support makes it even worse. Overall, the whole situation felt unfair and frustrating. Be careful before downloading anything from them.
Expensive
Constantly crashes.
Claims that you don’t have enough credit even though the balance states that you. Often times does not follow prompts.
Great customer support! I wrote them an email about getting a refund for my subscription, as I didn’t intend to use it at the moment. They replied super fast and refunded me because I hadn’t used my credits. This style of communication builds trust and makes me want to come back to the platform as a customer!
Great staff and great understanding with a query we had. Great product too.
Can't generate a thing because the models are "on high demand", they also said I will be able to make 100 videos with the credits I got, but based on the cost of one video generation it will be only 5 videos. Scam and it doesn't generate how it is supposed to.
THEY WILL STOLE YOUR MONEY AT ANY TIME IF YOU GIVE YOUR CREDIT CARD!!! BE CAREFULL
High quality customer service with quick response
Absolute scam of a company, do not bother. No respect for consumer rights, awful customer support, even if you cancel straight after subscribing, they will refuse a refund. Do not even test a product, they will use it as an excuse to refuse a refund.
It was good that the refund process for the additional payment was fast and the additional processing was completed quickly and kindly
Excellent service! I recommend both the platform for its Ai features and the help center, which is enormously efficient!
I signed up for a year. I got on and tried using the AI tool. I tried a few simple requests with a couple of pool pictures and it was like I was talking to someone under water because they didn't do anything we talked about in the request at all. Tried again same results.
Now dealing with the customer service team, OMG not good. They respond they know how frustrating it is when the tools don't work correctly but you still have to pay for it.
I was going to sign up with their music program but if this is how they treat a customer who just started using their services I don't think I want to work with them.
We are serially talking about a few dollars of credits used. I mean it doesn't even matter I lost a few dollars but them not caring the product didn't work and still adamant about paying for the credits used. WOW
The music subscription was over double the AI subscription. All I asked was to move my credit to the other one and I would pay the difference. Crazy
Seems to be a scam. Tried a month so test both Sora and Veo but non worked through Artlist. Stay away!
The worst customer service! They only have e-mail support that takes around 24-48 hours for replies. When I cancelled my plan, I was not able to re-subscribe to that plan - instead they put me on the next higher level plan at a much higher cost- and I cannot cancel it!
Stay away from Artlist — this is extremely poor!
Tried the service, it is not a competitor in the video generating field. Cancelled within the hour, no refund provided.
Their chatbot support bot is really good. But the company behind it is very disappointing
I used my credits up in 10 videos and only 2 of the videos are even useable. Tried cancelling my monthly subscription and can’t seem to find the button or any contact emails to cancel
It's a scam, they promised 100+ video generations and I could barely generate 5 videos, but the system got brocken at the 3rd video. They're outsourcing the video production from Kling and create confusion with a token cost that has absolutely no clarity. You click on a generation that says it will cost you 1.000 tokens and they charge 3.500 out of the blue. Avoid and go straight to Kling.
Dont get fooled. This is not even close to how it is being presented before you make a payment. Videos of 10-15 seconds, cost 1/5 of your credits.... Videos not good, wrong and low quality photos...nothing is as it is represented to be. I throw away 19.99, to use it for 15mins and to realize I was cheated!
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