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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the wide selection available and find the platform useful for various needs. People highlight the high quality of the content, including realistic images and stylish songs. The staff receives positive feedback for being fast, kind, and helpful in resolving issues. Customers have also expressed satisfaction with the customer service, particularly when dealing with plan changes or licensing questions. However, there are mixed opinions regarding the subscription model and the services offered. Some reviewers express concerns about the inability to use content created during the subscription period if the subscription is canceled. There are also complaints about the credit system, with some users feeling that credits are used up quickly, even for unsuccessful projects. Some consumers report issues with the AI tool, noting that it sometimes produces irrelevant or low-quality results.

Based on these reviews

Rated 4 out of 5 stars

I've been using Artlist for a few years now, and there is a great choice for many different needs. Sometimes, going back and forth between selecting tracks is a bit buggy, but I download the final cho... See more

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Rated 3 out of 5 stars

The images are photo realistic and mostly quite beautiful. Sometimes, no matter how detailed I am with the instruction, it can't come up with the goods or change an image. I've only used it for a mo... See more

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Rated 3 out of 5 stars

At first I was really happy with the service. Then they introduce AI and the platform became AI bombardment. its lost its core essence and pushes the human creators who made the songs, sfx and stock c... See more

Rated 5 out of 5 stars

I use it as background music when making videos. It has a large selection of songs and a comprehensive search function, so it's easy to find the BGM you're looking for. It also has a lot of stylish... See more

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Rated 5 out of 5 stars

Great customer support! I wrote them an email about getting a refund for my subscription, as I didn’t intend to use it at the moment. They replied super fast and refunded me because I hadn’t used my c... See more

Rated 5 out of 5 stars

Great customer service! The AI you start the service chat with does excellent frame work. More complicated matters are than forwarded to a "human" who helps resolving your issue. Worked really wel... See more

Rated 5 out of 5 stars

Artlist is the perfect place to find amazing tunes that will enhance any of our projects. The music library is endless and the software super friendly. Staff is always fast and kind and every i... See more

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Rated 1 out of 5 stars

You can't use anything you create with them unless you keep paying a monthly subscription. IOW they threaten copyright infringement if you don't keep your subscription They lie to you saying you have... See more

Rated 1 out of 5 stars

I spent a significant amount of money on Artist.io and Nano Banana Pro, and the experience was extremely frustrating. The platform often ignores prompts, produces no visible changes, or distorts r... See more

Rated 5 out of 5 stars

As a video editor and creative director, I can confidently say Artlist is one of the best investments I’ve made. It’s a true one-stop shop — stock video, music, sound effects, AI generation, templates... See more

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Rated 1 out of 5 stars

The lowest value for money scammy site Pay you get credits that have flip coin value :D ai make mistakes = your mistake no refund nothing ( got flying hand in video ) support doesnt exist... See more

Rated 5 out of 5 stars

I've been using Artlist since 2023, and it's simply amazing! It is in constant evolution and new tools are added. It also features great plugin support for Premiere Pro. Recently, I upgraded my plan,... See more

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Rated 5 out of 5 stars

Hello!!! I've been using Artlist/Artgrid since 2022, and it's been an amazing experience! Recently, I needed to change my plan, and Char Y provided outstanding support—fast, efficient, and incredibly... See more

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Rated 2 out of 5 stars

Artlist is just okay for music and SFX, their original offerings. But they tacked on generative AI features that only produce about 10% of useful content, and even then you have to spend a lot of effo... See more

Rated 5 out of 5 stars

Artlist have a really diverse and great library and AI tools which I use on a daily basis for client projects. They are also very helpful regarding licencing questions. It is a tricky thing to underst... See more

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Rated 1 out of 5 stars

Like most things, this is now being overtaken by AI slop rather than any quality content. That alone is bad, but now they’ve decided to partner with Musk’s Child P**n generating AI to make the slopifi... See more

Rated 5 out of 5 stars

Good music, the new feature of bringing a Spotify song as a reference is great. Very good footage. Templates could be a little bit better, but they work. And it's excellent to work on the new mod... See more

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Rated 5 out of 5 stars

Nothing other than great, patient and helpful customer service. That's just their customer care side - platform is easy to use, packed with stock footage, audio, SFX and more. I will keep using this s... See more

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Rated 2 out of 5 stars

Truly flakey and frustrating. Avoid. Not only does the backend continuously hang but the method in which you pay for credits, ie before any image/video is created, is even more frustrating. To cre... See more

Rated 1 out of 5 stars

Absolute scam of a company, do not bother. No respect for consumer rights, awful customer support, even if you cancel straight after subscribing, they will refuse a refund. Do not even test a product,... See more

Rated 1 out of 5 stars

Really bad. You subscribe to get 16,000 credits & every time you create an AI video it's approx 1,500 credits yet the quality is absolutely shocking (awful) if you would like to access their gallery &... See more

Rated 1 out of 5 stars

Total scam. Their copyright agreement is very sketchy. If you use one of your songs or voice overs on a YouTube video without renewing your subscrption they put out a copyright claim on your video. Es... See more

Rated 2 out of 5 stars

If you are trying to generate product photos that have any kind of text, do not use this. I've used the recommended generator and spent hours trying to create product images. The text has never came o... See more

Company replied

Rated 1 out of 5 stars

It's a scam, they promised 100+ video generations and I could barely generate 5 videos, but the system got brocken at the 3rd video. They're outsourcing the video production from Kling and create conf... See more

Rated 1 out of 5 stars

Absolutely appalling. $6 per dodgy video created. Not remotely acceptable as a product very very basic. Trying tonget a refund- don’t bother, they won’t give you one. What an absolute mistake purchase... See more

Rated 1 out of 5 stars

It doesn't respond to my simple prompts very well. I simply asked it to add a green frame around my picture, and it created a whole new picture, eating my credits. I gave it a prompt that requi... See more

Rated 2 out of 5 stars

Jumping hoops to get help with software. It's like they make it impossible to get real answers. And BEWARE of auto-renewals. My issue took 6 months to resolve. Although I continued to use the voiceove... See more

Rated 1 out of 5 stars

There is no other method to contact other than a stupid AI, no mail, no livechat nothing. That AI wasnt helpful and after trying multiple times I still got no feedback from the artlist team since the... See more

Company replied

Rated 1 out of 5 stars

Three bad things about this service: 1. Actual generation is MUCH more expensive than they advertise! 2. They sneakily apply rolling subscription, be careful! 3. The credits DO NOT accumulate. If y... See more

Rated 1 out of 5 stars

Dodgy, they automatically subscribe you when you just try to buy credits charging you that amount each month. I'd say 3/4 text to video projects do not work. Yet you still get charged credits. Then... See more

Company replied

Rated 1 out of 5 stars

Agree with the previous reviews. Artlist is an utter scam. When you purchase credits you don't get to roll them over. The next month it resets so Artlist has essentially charged you for credits and... See more

Rated 1 out of 5 stars

Do not buy this. The AI cannot keep the same character between scenes. Every generation produces a completely different person, even when explicitly instructed not to. That makes the tool useless f... See more

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Rated 1 out of 5 stars

Can't generate a thing because the models are "on high demand", they also said I will be able to make 100 videos with the credits I got, but based on the cost of one video generation it will be only 5... See more

Rated 1 out of 5 stars

Buyer beware! They auto-renewal your subscription option when you sign up! Then if you don't catch that, say you see it on your credit card statement, a couple of weeks after it renews, you cant get... See more

Rated 1 out of 5 stars

I am sick of the time wasters for real - I keep bombarded with ads about ai video generators but none of them lets you generate any videos. I am not sure why they bother making ads?!!!!! You take your... See more

Company replied

Rated 1 out of 5 stars

I've been using AI image, video, voiceover, and music creation sites a lot recently, so I have a pretty good idea of what's good, what's bad, what's competent, and what's useless. Sadly, even though... See more

Company replied

Rated 1 out of 5 stars

Definitely censored to the core! Do not recommend anyone to use this app if you want to create content with no limitations. It censored and creates your videos how it wants no matter how detailed your... See more

Rated 1 out of 5 stars

Unfortunately, Artlist charges enormous sums of money on credit cards if you don't keep an eye on it. When asked for a refund, they are unwilling to give the money back. The AI tool only works partial... See more

Company replied

Rated 1 out of 5 stars

Absolutely terrible experience. I wasted 12,000 out of 16,000 credits on completely unusable videos. The model repeatedly ignored clear instructions, distorted my product, generated faces when... See more

Rated 1 out of 5 stars

DO NOT SUBSCRIBE T AN ARTLIST ANNUAL PLAN! There is ZERO flexibility on their part to change your subscription plan once you are subscribed (upgrade = YES & downgrade = no) and certainly not any... See more

Company replied

Rated 1 out of 5 stars

I was thinking of purchasing it as I could not get to this promised "Free Trial" and then I started reading these reviews. Some of them are worth noticing: 1) Payment issues on their website,... See more

Rated 1 out of 5 stars

I’m really disappointed with Atlist. Their marketing and ads are very misleading. They make it look simple, beautiful, and easy to use — but in reality, you can’t even generate a basic piece of ma... See more

Company replied

Rated 1 out of 5 stars

AFTER 2 DAYS, SYSTEM STOPPED Working for me, I tried to contact them back on their email address and email undelivered, when i contact their AI support to provide me contact email, this was the an... See more

Rated 1 out of 5 stars

I was auto-charged $124.18 without proper notice and did not use the platform during this period. When I contacted customer service, Ava, Ven, and Brex handled my case. Unfortunately, despite... See more

Rated 1 out of 5 stars

Constantly up charging. When you agree to a plan, the price shown on the following page is now higher than the previous page. You also dont own anything once your subscription ends. All your work can... See more

Company replied

Rated 1 out of 5 stars

Ich wollte mir ein Video erstellen lassen und habe auch dafür gezahlt. Trotz optimalen Prompt gelang Artlist.io es nicht, ein verwendbares Video zu erstellen. Auch Bilder passten nicht, so waren Men... See more

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Company details

  1. Video Production Service

Written by the company

Artlist is a leading creative technology company providing the top global brands and individual creators with a catalog of over 2M professional, high-quality, and exclusive digital assets for video creation made by award-winning artists. Over 26M users, including top-tier global brands like Google, Apple, Amazon, Microsoft, and Calvin Klein, trust Artlist as a complete solution for video creation. Artlist provides complete creative freedom with unlimited usage, unlimited downloads, and a simple global license, suitable for any project.


Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

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Replied to 56% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Superb support service and assistance

I bought a subscription and I could not log in due to a spelling mishap, over a couple of days their support members, Brex, Geo and Thams tried their best to assist, finally had my query escalated to technical support and Eli.s sorted the confusion out for me, I even got compensated within reason for the days I could not access my account, and got a month free for the trouble , it is an excellent tool and their support team are real stars, they take the time to evaluate, assist and advise , the turn around time was excellent as well I would definitely recommend, them, thank you to Eli,s and all the support staff that assisted me with my issue.

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

AI Garbage

I used to love Artlist, it was a fantastic resource for music yet now their whole focus is these hideous fake AI videos; I can't even find where to access the music any more.. the site is practically unusable..

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Refund is not an option, when it is the websites fault.

Very disappointing experience with Artlist. They advertise a “free” video, but in reality you still have to pay for it. I only realized this after downloading, and when I contacted them to request a refund, they completely refused. It feels very misleading to call something free when you actually charge people for it, and the lack of refund or understanding from support makes it even worse. Overall, the whole situation felt unfair and frustrating. Be careful before downloading anything from them.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer support

Great customer support! I wrote them an email about getting a refund for my subscription, as I didn’t intend to use it at the moment. They replied super fast and refunded me because I hadn’t used my credits. This style of communication builds trust and makes me want to come back to the platform as a customer!

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

Can't generate a thing because the models are "on high demand", they also said I will be able to make 100 videos with the credits I got, but based on the cost of one video generation it will be only 5 videos. Scam and it doesn't generate how it is supposed to.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM! STAY AWAY!

Absolute scam of a company, do not bother. No respect for consumer rights, awful customer support, even if you cancel straight after subscribing, they will refuse a refund. Do not even test a product, they will use it as an excuse to refuse a refund.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

I signed up for a year

I signed up for a year. I got on and tried using the AI tool. I tried a few simple requests with a couple of pool pictures and it was like I was talking to someone under water because they didn't do anything we talked about in the request at all. Tried again same results.

Now dealing with the customer service team, OMG not good. They respond they know how frustrating it is when the tools don't work correctly but you still have to pay for it.

I was going to sign up with their music program but if this is how they treat a customer who just started using their services I don't think I want to work with them.

We are serially talking about a few dollars of credits used. I mean it doesn't even matter I lost a few dollars but them not caring the product didn't work and still adamant about paying for the credits used. WOW

The music subscription was over double the AI subscription. All I asked was to move my credit to the other one and I would pay the difference. Crazy

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from Artlist — this is extremely poor!

The worst customer service! They only have e-mail support that takes around 24-48 hours for replies. When I cancelled my plan, I was not able to re-subscribe to that plan - instead they put me on the next higher level plan at a much higher cost- and I cannot cancel it!

Stay away from Artlist — this is extremely poor!

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

Tried the service

Tried the service, it is not a competitor in the video generating field. Cancelled within the hour, no refund provided.

Their chatbot support bot is really good. But the company behind it is very disappointing

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

It's a scam

It's a scam, they promised 100+ video generations and I could barely generate 5 videos, but the system got brocken at the 3rd video. They're outsourcing the video production from Kling and create confusion with a token cost that has absolutely no clarity. You click on a generation that says it will cost you 1.000 tokens and they charge 3.500 out of the blue. Avoid and go straight to Kling.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from this

Dont get fooled. This is not even close to how it is being presented before you make a payment. Videos of 10-15 seconds, cost 1/5 of your credits.... Videos not good, wrong and low quality photos...nothing is as it is represented to be. I throw away 19.99, to use it for 15mins and to realize I was cheated!

February 6, 2026
Unprompted review

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