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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the wide selection available and find the platform useful for various needs. People highlight the high quality of the content, including realistic images and stylish songs. The staff receives positive feedback for being fast, kind, and helpful in resolving issues. Customers have also expressed satisfaction with the customer service, particularly when dealing with plan changes or licensing questions. However, there are mixed opinions regarding the subscription model and the services offered. Some reviewers express concerns about the inability to use content created during the subscription period if the subscription is canceled. There are also complaints about the credit system, with some users feeling that credits are used up quickly, even for unsuccessful projects. Some consumers report issues with the AI tool, noting that it sometimes produces irrelevant or low-quality results.

Based on these reviews

Rated 4 out of 5 stars

I've been using Artlist for a few years now, and there is a great choice for many different needs. Sometimes, going back and forth between selecting tracks is a bit buggy, but I download the final cho... See more

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Rated 3 out of 5 stars

The images are photo realistic and mostly quite beautiful. Sometimes, no matter how detailed I am with the instruction, it can't come up with the goods or change an image. I've only used it for a mo... See more

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Rated 3 out of 5 stars

At first I was really happy with the service. Then they introduce AI and the platform became AI bombardment. its lost its core essence and pushes the human creators who made the songs, sfx and stock c... See more

Rated 5 out of 5 stars

I use it as background music when making videos. It has a large selection of songs and a comprehensive search function, so it's easy to find the BGM you're looking for. It also has a lot of stylish... See more

Company replied

Rated 5 out of 5 stars

Great customer support! I wrote them an email about getting a refund for my subscription, as I didn’t intend to use it at the moment. They replied super fast and refunded me because I hadn’t used my c... See more

Rated 5 out of 5 stars

Great customer service! The AI you start the service chat with does excellent frame work. More complicated matters are than forwarded to a "human" who helps resolving your issue. Worked really wel... See more

Rated 5 out of 5 stars

Artlist is the perfect place to find amazing tunes that will enhance any of our projects. The music library is endless and the software super friendly. Staff is always fast and kind and every i... See more

Company replied

Rated 1 out of 5 stars

You can't use anything you create with them unless you keep paying a monthly subscription. IOW they threaten copyright infringement if you don't keep your subscription They lie to you saying you have... See more

Rated 1 out of 5 stars

I spent a significant amount of money on Artist.io and Nano Banana Pro, and the experience was extremely frustrating. The platform often ignores prompts, produces no visible changes, or distorts r... See more

Rated 5 out of 5 stars

As a video editor and creative director, I can confidently say Artlist is one of the best investments I’ve made. It’s a true one-stop shop — stock video, music, sound effects, AI generation, templates... See more

Company replied

Rated 1 out of 5 stars

The lowest value for money scammy site Pay you get credits that have flip coin value :D ai make mistakes = your mistake no refund nothing ( got flying hand in video ) support doesnt exist... See more

Rated 5 out of 5 stars

I've been using Artlist since 2023, and it's simply amazing! It is in constant evolution and new tools are added. It also features great plugin support for Premiere Pro. Recently, I upgraded my plan,... See more

Company replied

Rated 5 out of 5 stars

Hello!!! I've been using Artlist/Artgrid since 2022, and it's been an amazing experience! Recently, I needed to change my plan, and Char Y provided outstanding support—fast, efficient, and incredibly... See more

Company replied

Rated 2 out of 5 stars

Artlist is just okay for music and SFX, their original offerings. But they tacked on generative AI features that only produce about 10% of useful content, and even then you have to spend a lot of effo... See more

Rated 5 out of 5 stars

Artlist have a really diverse and great library and AI tools which I use on a daily basis for client projects. They are also very helpful regarding licencing questions. It is a tricky thing to underst... See more

Company replied

Rated 1 out of 5 stars

Like most things, this is now being overtaken by AI slop rather than any quality content. That alone is bad, but now they’ve decided to partner with Musk’s Child P**n generating AI to make the slopifi... See more

Rated 5 out of 5 stars

Good music, the new feature of bringing a Spotify song as a reference is great. Very good footage. Templates could be a little bit better, but they work. And it's excellent to work on the new mod... See more

Company replied

Rated 5 out of 5 stars

Nothing other than great, patient and helpful customer service. That's just their customer care side - platform is easy to use, packed with stock footage, audio, SFX and more. I will keep using this s... See more

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Rated 2 out of 5 stars

Truly flakey and frustrating. Avoid. Not only does the backend continuously hang but the method in which you pay for credits, ie before any image/video is created, is even more frustrating. To cre... See more

Rated 1 out of 5 stars

Absolute scam of a company, do not bother. No respect for consumer rights, awful customer support, even if you cancel straight after subscribing, they will refuse a refund. Do not even test a product,... See more

Rated 1 out of 5 stars

Really bad. You subscribe to get 16,000 credits & every time you create an AI video it's approx 1,500 credits yet the quality is absolutely shocking (awful) if you would like to access their gallery &... See more

Rated 1 out of 5 stars

Total scam. Their copyright agreement is very sketchy. If you use one of your songs or voice overs on a YouTube video without renewing your subscrption they put out a copyright claim on your video. Es... See more

Rated 2 out of 5 stars

If you are trying to generate product photos that have any kind of text, do not use this. I've used the recommended generator and spent hours trying to create product images. The text has never came o... See more

Company replied

Rated 1 out of 5 stars

It's a scam, they promised 100+ video generations and I could barely generate 5 videos, but the system got brocken at the 3rd video. They're outsourcing the video production from Kling and create conf... See more

Rated 1 out of 5 stars

Absolutely appalling. $6 per dodgy video created. Not remotely acceptable as a product very very basic. Trying tonget a refund- don’t bother, they won’t give you one. What an absolute mistake purchase... See more

Rated 1 out of 5 stars

It doesn't respond to my simple prompts very well. I simply asked it to add a green frame around my picture, and it created a whole new picture, eating my credits. I gave it a prompt that requi... See more

Rated 2 out of 5 stars

Jumping hoops to get help with software. It's like they make it impossible to get real answers. And BEWARE of auto-renewals. My issue took 6 months to resolve. Although I continued to use the voiceove... See more

Rated 1 out of 5 stars

There is no other method to contact other than a stupid AI, no mail, no livechat nothing. That AI wasnt helpful and after trying multiple times I still got no feedback from the artlist team since the... See more

Company replied

Rated 1 out of 5 stars

Three bad things about this service: 1. Actual generation is MUCH more expensive than they advertise! 2. They sneakily apply rolling subscription, be careful! 3. The credits DO NOT accumulate. If y... See more

Rated 1 out of 5 stars

Dodgy, they automatically subscribe you when you just try to buy credits charging you that amount each month. I'd say 3/4 text to video projects do not work. Yet you still get charged credits. Then... See more

Company replied

Rated 1 out of 5 stars

Agree with the previous reviews. Artlist is an utter scam. When you purchase credits you don't get to roll them over. The next month it resets so Artlist has essentially charged you for credits and... See more

Rated 1 out of 5 stars

Do not buy this. The AI cannot keep the same character between scenes. Every generation produces a completely different person, even when explicitly instructed not to. That makes the tool useless f... See more

Company replied

Rated 1 out of 5 stars

Can't generate a thing because the models are "on high demand", they also said I will be able to make 100 videos with the credits I got, but based on the cost of one video generation it will be only 5... See more

Rated 1 out of 5 stars

Buyer beware! They auto-renewal your subscription option when you sign up! Then if you don't catch that, say you see it on your credit card statement, a couple of weeks after it renews, you cant get... See more

Rated 1 out of 5 stars

I am sick of the time wasters for real - I keep bombarded with ads about ai video generators but none of them lets you generate any videos. I am not sure why they bother making ads?!!!!! You take your... See more

Company replied

Rated 1 out of 5 stars

I've been using AI image, video, voiceover, and music creation sites a lot recently, so I have a pretty good idea of what's good, what's bad, what's competent, and what's useless. Sadly, even though... See more

Company replied

Rated 1 out of 5 stars

Definitely censored to the core! Do not recommend anyone to use this app if you want to create content with no limitations. It censored and creates your videos how it wants no matter how detailed your... See more

Rated 1 out of 5 stars

Unfortunately, Artlist charges enormous sums of money on credit cards if you don't keep an eye on it. When asked for a refund, they are unwilling to give the money back. The AI tool only works partial... See more

Company replied

Rated 1 out of 5 stars

Absolutely terrible experience. I wasted 12,000 out of 16,000 credits on completely unusable videos. The model repeatedly ignored clear instructions, distorted my product, generated faces when... See more

Rated 1 out of 5 stars

DO NOT SUBSCRIBE T AN ARTLIST ANNUAL PLAN! There is ZERO flexibility on their part to change your subscription plan once you are subscribed (upgrade = YES & downgrade = no) and certainly not any... See more

Company replied

Rated 1 out of 5 stars

I was thinking of purchasing it as I could not get to this promised "Free Trial" and then I started reading these reviews. Some of them are worth noticing: 1) Payment issues on their website,... See more

Rated 1 out of 5 stars

I’m really disappointed with Atlist. Their marketing and ads are very misleading. They make it look simple, beautiful, and easy to use — but in reality, you can’t even generate a basic piece of ma... See more

Company replied

Rated 1 out of 5 stars

AFTER 2 DAYS, SYSTEM STOPPED Working for me, I tried to contact them back on their email address and email undelivered, when i contact their AI support to provide me contact email, this was the an... See more

Rated 1 out of 5 stars

I was auto-charged $124.18 without proper notice and did not use the platform during this period. When I contacted customer service, Ava, Ven, and Brex handled my case. Unfortunately, despite... See more

Rated 1 out of 5 stars

Constantly up charging. When you agree to a plan, the price shown on the following page is now higher than the previous page. You also dont own anything once your subscription ends. All your work can... See more

Company replied

Rated 1 out of 5 stars

Ich wollte mir ein Video erstellen lassen und habe auch dafür gezahlt. Trotz optimalen Prompt gelang Artlist.io es nicht, ein verwendbares Video zu erstellen. Auch Bilder passten nicht, so waren Men... See more

Company replied


Company details

  1. Video Production Service

Written by the company

Artlist is a leading creative technology company providing the top global brands and individual creators with a catalog of over 2M professional, high-quality, and exclusive digital assets for video creation made by award-winning artists. Over 26M users, including top-tier global brands like Google, Apple, Amazon, Microsoft, and Calvin Klein, trust Artlist as a complete solution for video creation. Artlist provides complete creative freedom with unlimited usage, unlimited downloads, and a simple global license, suitable for any project.


Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

5-star
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Replied to 56% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

The lowest value for money scammy site

The lowest value for money scammy site

Pay you get credits that have flip coin value :D
ai make mistakes = your mistake no refund nothing
( got flying hand in video )

support doesnt exists the are 50 another better pages

credit = value = outcome = support than this

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

A fake promise

I was genuinely happy with this product at the beginning. Unfortunately, as time went on, it turned into a complete waste of money.

I relied heavily on the voiceover tools to bring my projects to life. However, once the company introduced its so-called “toolkit upgrade,” many core features were suddenly disabled—without any prior warning to customers.

When you contact technical support to understand what happened, you receive inconsistent and contradictory answers. It quickly becomes clear that no one truly knows what’s going on, and that support is simply trying to keep things moving without addressing the real issues.

What’s most frustrating is that the company is fully aware there are serious problems with the product, yet they continue to sell it anyway. We are paying more while receiving less. There is no accountability, no transparency, and no compensation offered—even when the issues are clearly on their end.

Although customer support responds quickly, the replies are largely useless. They provide vague or convenient answers that create false expectations, seemingly just to meet internal metrics. As creators, our needs are clearly not a priority.

This is not a reliable product. On top of that, generating images or videos is ridiculously expensive—especially when other companies offer previews, better features, and lower prices.

Overall, the product is marketed far better than it performs. Features are embellished to drive sales, but the actual experience falls far short of what’s promised. I trusted this company, and that was a mistake. I strongly recommend others think twice before doing the same.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and outstanding customer support

I’ve had a great experience with Artlist and can honestly say I highly value both the quality of their content and the professionalism behind the platform. The music and assets are top-tier and were a big part of my creative workflow.
I recently had to cancel my subscription due to a complete career change unrelated to creative or film production. The customer support team handled everything flawlessly — quickly, clearly, and with genuine understanding. The cancellation and refund process was smooth and stress-free, which I truly appreciate.
If I ever return to creative work in the future, Artlist will definitely be my first — and only — choice. Highly recommended, not only for the product itself but also for the people behind it.

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

I was auto-charged $124.18 without…

I was auto-charged $124.18 without proper notice and did not use the platform during this period.
When I contacted customer service, Ava, Ven, and Brex handled my case.

Unfortunately, despite clearly explaining the situation, they refused to issue a refund and showed no willingness to resolve the issue fairly.

This feels like a misleading auto-renewal practice rather than customer-focused service.
There are many other platforms that are more transparent and respectful toward their users.

I do not recommend Artlist. Be careful with your card details.

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

A Predatory "Trial" Trap Designed to…

A Predatory "Trial" Trap Designed to Deny Refunds

The "Pay-to-See" Trap

Artlist.io markets itself as a creator-friendly platform, but their business model is built on a predatory refund trap. While they offer "watermarked" previews, these are often insufficient to judge the actual quality or fit for a professional project. To see the real samples and test the service properly, you are forced to pay for a full subscription upfront—often an expensive annual commitment.

The Refund Denial Scam

The moment you pay and download even one asset to "try" the service you just bought, you are immediately disqualified from their 14-day refund policy. Their support team will tell you that because you "used the service," they cannot refund you.

This is a classic "Catch-22":

1.
You can't know if the service is worth it without trying a high-quality sample.

2.
Trying a high-quality sample (downloading) void your right to a refund.

Poor AI Performance and Wasted Credits

If you are signing up for their new AI features, be warned: the system is incredibly buggy. I experienced multiple failed generations where no video or audio was produced, yet credits were still deducted from my account. There is no automated rollback for failed tasks, and customer support is slow to address these technical failures.

Licensing and Billing Issues


Forced Annual Billing: Many plans do not offer a monthly option, forcing you to risk hundreds of dollars on a service that might not meet your needs.


"Forever" License Ambiguity: There are numerous reports of users receiving copyright claims on YouTube after their subscription ends, despite the "forever" license promise.


Difficult Cancellation: The interface is designed to make unsubscribing as confusing as possible, often leading to unwanted auto-renewals.

Final Verdict

Avoid Artlist.io if you value transparency. There are many other platforms (like Epidemic Sound or Audiio) that offer much fairer trial periods and more honest refund policies. Artlist seems more interested in trapping users into non-refundable annual plans than providing a reliable service for creators.

Advice for the User (Internal Note)

If Artlist has already denied your refund, here are a few steps you can take:

1.
Mention Consumer Protection Laws: If you are in the EU or UK, mention the "Right of Withdrawal" for digital content. While it can be waived upon download, companies must clearly state this at the point of purchase.

2.
Credit Card Chargeback: If you feel the service was misrepresented or technically non-functional (especially the AI credits issue), contact your bank for a chargeback.

3.
Social Media Pressure: Tagging them on X (Twitter) or posting on their LinkedIn often gets a faster response from a human who has the power to override the "policy."

January 28, 2026
Unprompted review
Rated 2 out of 5 stars

Jumping hoops to get help with…

Jumping hoops to get help with software. It's like they make it impossible to get real answers. And BEWARE of auto-renewals. My issue took 6 months to resolve. Although I continued to use the voiceover part, I am now experiencing problems with not downloading. This is not worth the headache of frustration.

January 31, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers who steal!

Agree with the previous reviews. Artlist is an utter scam. When you purchase credits you don't get to roll them over. The next month it resets so Artlist has essentially charged you for credits and not allowed you to use it, that's literally stealing from users!!

They also do not issue invoices for all payments. When trying to make contact with their accounts to get my invoice, they only have some AI Agent that's not helpful at all. There are other tools on the market with far more honest user policies i.e. they don't steal!!!

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service. Great assets.

Great customer service!
The AI you start the service chat with does excellent frame work. More complicated matters are than forwarded to a "human" who helps resolving your issue. Worked really well in my case!

All the provided assets are top notch as well. Fully recommended!

January 31, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Absolutely not recommended. You will have your card information and then you will not be able to unsubscribe from them. They charge 25 euros without warning. Letters to them will not help you and you will have to change your bank card. Scammers!

January 31, 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience with this platform

Three bad things about this service:
1. Actual generation is MUCH more expensive than they advertise!
2. They sneakily apply rolling subscription, be careful!
3. The credits DO NOT accumulate. If you don't use it all this month, they just disappear!

January 1, 2026
Unprompted review
Rated 2 out of 5 stars

Artlist Only Good for Music

Artlist is just okay for music and SFX, their original offerings. But they tacked on generative AI features that only produce about 10% of useful content, and even then you have to spend a lot of effort fixing it. It's way overpriced for what little value it offers. (rating changed from 3 to 2 stars)

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

AI slop

Like most things, this is now being overtaken by AI slop rather than any quality content. That alone is bad, but now they’ve decided to partner with Musk’s Child P**n generating AI to make the slopification that much worse. What a colossal let down from what used to be a great service.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Artlist offers multiple creative opportunities

Artlist offers multiple creative opportunities but my needs are concentrated specifically on Music, so initial navigation after subscribing for somebody technically deficient like me needed guidance. And that was immediately, patiently, professionally, and impeccably forthcoming from the friendly team at Artlist, and seemingly at all hours. Available content appears endless, potential limitless, service and advice faultless. Impressive and highly recommended.

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

Extortion and poor

Video generation is so expensive and the content it creates is unusable. Avoid at all costs.

You pay like £19 for a monthly subscription and it gets you 1 12 second generation and if it's poor which it is then you don't get another go until you pay for it...

January 26, 2026
Unprompted review

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