PostNL Reviews 32,255

Since November 19th already 5 letters/mailbox packages are lost. This is a structural problem. From some i even get a message upfront that the package/letter is coming.... But it never arrives. They... See more

Worst service ever. They don’t even ring the bell, pretend they missed you though, only to then bring your 15kg parcel to a location super far away without any option to get in contact with them. Th... See more

I would like, moreover, I feel almost obliged to prevent everyone from using this service ever ever. They are criminals and thieves. 5 (FIVE) parcels were lost, completely lost, without responsibility... See more

Absolutely disgraceful service. You twice failed to deliver a birthday present for my 3-year-old son. No explanation, no real effort — just useless excuses and radio silence. Thanks to your incompeten... See more

LOST MY PACKAGE. I honestly am just so frustrated as I’ve lost like £100 and I can’t do anything about it. They shipped my package over from the Netherlands to the uk and then it just stopped updating... See more

Absolute rubbish ....not the service of the poor guy who makes the delivery, but the hours spent waiting and waiting and more waiting The app is absolutely stupid...no live tracking of the vehicle a... See more

We have been waiting in the office from 2h30 PM through 5 PM, as the delivery was expected in that timeframe, according to PostNL e-mail. Nobody called or rang and, eventually, the parcel was found... See more

Loosing all of my post, not taking ANY responsibility and the website does not work for shit! I’m not allowed to write addressed on the envelope myself anymore if above 50g. The name of t... See more

They keep delaying delivery until they make up an excuse to return it to sender. Last time we weren't home, this time our address is wrong. Packages should not be at the mercy of their incompetent e... See more

Post Nl lost my package, it was stolen to a different continent, and their answer after 'investigation' is: no sorries, no indemnification. A second letter to the court has been completely lost a... See more

Absolutely horrible service. I’ve received 2 packages - both dropped off at different pickup points miles away from my location. There are pickup points close by (which I’ve used before) but now I nee... See more

I had sent household items to my newly wedded daughter on 24th November,and it had reached on 27th. They claimed the custom duty as well.then started the drama of wrong address, refused delivery etc... See more

Extortionary junk import "fees" Great app, great service, but they do not care at all about their customers when it comes to receiving packages from outside the EU. On top of the import taxes we mu... See more

The worst delivery service in the world, they employ incompetent people who should not be working in any company at all. The delivery times they give you are lies; you will not receive your parcel on... See more

Had terrible experience with PostNL. They lost my international cargo and not getting any responsibility over my package. Its been almost 2 months since my valuable package is lost. They are the wor... See more

One star because of drivers who need to deliver packages and no star to post.nl. Its terrible to recieve old snarl package with excuus. Unfortunately nothing wasn't complete and one item of my package... See more

Using Chit Chats to avoid the labour disruptions in Canada (potential Canada Post strike / DHL strike). Chit Chats stopped using Asendia and opted to use PostNL instead. ALL DELIVERIES WITH POSTNL ARE... See more

I'm always happy when I see that my package is going to be delivered by Post NL. Everything arrives super fast and undamaged. The drivers are always polite and professional. When the package has to go... See more

Packages almost always "deliver unsuccessfully" and are sent directly to the PostNL Point. This time, it required a delivery code, but the code did not work at the PostNL Point, and due to an intern... See more

I’m honestly exhausted with my experience using PostNL. Every time one of my packages gets handed over to them: especially when it’s assigned to a motorcycle or bicycle courier, the delivery becomes a... See more

Only giving one star since you cannot give any lower. Possibly the worst courier service in the Netherlands, or Europe in general. The delivery personnel is lazy and irresponsible. 9 out of 10 times t... See more

Gewoon een goede postbedrijf! Niets om zorgen over te maken wanneer uw bestelling of brief met PostNL wordt bezorgd. Just a good postal company! Nothing to worry about when your order or letter is... See more

The worst parcel delivery service with suspicion of organised robbery: parcel supposed to be delivered on NOV 4th: nobody turned up but notification to inform of the delay, through the webpage trac... See more

I observed from my window the delivery man go straight to my neighbours (so I didn't even suspect it was in fact MY package) where he hid the package below a pile of rubbish. Didn't ring their doorbe... See more

I want to give -5 stars. Track&trace shows the package was delivered but I didn't receive it. I called the customer service, got through after waiting for over 10 minutes. Spoke with unprofessi... See more

Third time that nobody rings the bell at the delivery address. For three times I've stayed home, waiting for the delivery, changing my appointments and routines to then the courrier not even trying... See more

It’s always something with PostNL, they either don’t ring the bell or say that you’re address is incorrect while it is!! I’m always anxious when my package is being delivered by PostNL, never know if... See more

I’m giving 1 star only because I can’t give less. For two days in a row PostNL promised delivery between 13:00–16:00. I stayed home both days specifically for this, yet they claimed they “couldn... See more

I don't know why I'm posting it only now. Just fed up of a service that never respect their engagement. Never on time always losing packages. I have never understood the issue in this sector but don't... See more

If there will be possibility to put minus pointa that they will get at least -100 because they changing delivery place without any notification. They dellivered my laptop for more then 2000€ to someon... See more

International order from China, with China updating me at every turn and change until the parcel arrives at PostNL. Then, nothing. Parcel scheduled for arrival on November 1 to November 4, and is si... See more

disgusting thief workers and management too.The delivery person stolen our package. I reported yesterday and today they closed the case. Thay said, the delivery person put in the letter box. They are... See more

Basically for your own money you will be tortured - that's the definition of Post.nl. 4 parcels got lost or stolen. Every single day I spend hours writing to robots, getting the same "answer" and advi... See more

We ordered fresh dog food from Butternut. PostNL missed delivering it during the scheduled day. Following day, same story and then again the day after. After several days of delay, the package arrived... See more

5 years ago, PostNL was as bad as other postal services in the Netherlands. But I’ve seen major improvements. Customer service is now easy to reach, both via chat and phone. Couriers try to contact... See more

Worst delivery company that have ever existed. If you have ordered something on AliExpress, and you see that your number ends with NL, don't even think you'll ever get it, cancel the order straight aw... See more

“Package undeliverable and send back to originator” and not leaving any note or alternative to pick it up. Not only arrogant, but also short sighted. The package is now back en-route to the other sid... See more

If you want to lose any important letter or parcel that you have, then POSTNL is your best option! They said a letter would take 3-5 days normally to arrive, maximum 14 days, well it has been more... See more

NEVER AGAIN ! This “company” Postnl has asked for government support to be able to continue their disastrous service because they claim its the market, not them, that makes business tough! I sent 3... See more