One of the best shops out there. I know it since I was living in Switzerland. Impeccable webiste and after sales experience (that is underestimated by most users). Highly appreciate the transparency... See more
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Made and order what never arrived lost 3900 eur. Galaxus answer they can help because DHL cant locate my package and to go to police. People please avoid this SHOP dont buy anything dont risk you... See more
Company replied
Fair prices, usually next day delivery for items on stock. Very good customer support - dealt with items stolen in transit, returns, all was friendly and professional.
Fast delivery, within 2 days received. Helpful responses from servicedesk to sort out my order
Company details
- Computer Accessories Store
- Children's Store
- Electronics Store
- Health and Beauty Shop
- Office Supply Store
- Sex Toy Store
Written by the company
Galaxus est non seulement une boutique en ligne, mais aussi un magazine et une communauté vivante et professionnelle. L’équipe rédactionnelle interne travaille en toute indépendance. Elle teste de manière critique et communique honnêtement même lorsqu’un produit n’est pas convaincant. Et ce, sans tenir compte des pertes de chiffre d’affaires. Si toutefois une question reste sans réponse, la communauté Galaxus est là pour vous aider et vous apporte des réponses en quelques heures grâce au chat.
Contact info
United States
- galaxus.fr
4.5
Excellent
538 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One of the best shops out there
One of the best shops out there. I know it since I was living in Switzerland. Impeccable webiste and after sales experience (that is underestimated by most users).
Highly appreciate the transparency efforts with the warranty and return rates. I think people should use less (or none) Amazon and more Galaxus.
February 10, 2026
Unprompted review
Fast and helpful
Fast delivery, within 2 days received. Helpful responses from servicedesk to sort out my order
January 28, 2026
Unprompted review
Rapide et efficace et conforme à la…
Rapide et efficace et conforme à la description
December 4, 2025
Unprompted review
Article conforme à la description
Article conforme à la description, envoi rapide
August 24, 2025
Unprompted review
Le nouvel Amazon
Il y’a enfin une véritable alternative à Amazon en France !
July 17, 2025
Unprompted review
Fast as a sports car!
Hello, friends!
I’m happy to share my positive experience with Galaxus.
About two weeks ago, I ordered the ASUS ROG Thor Titanium III 1600W power supply, with delivery expected in about a month. Honestly, I was a bit nervous — it’s a brand-new model, barely available anywhere, and I wasn’t sure if it would arrive on time.
Then, to my surprise, I saw that Galaxus was offering the ASUS ROG Astral RTX 5090 OC Edition — at the lowest price on the market! It felt risky to order two very expensive items from the same seller, but I took the chance — and I’m so glad I did.
To my astonishment, the graphics card arrived from Germany to France in just two days! During those two days, I received over ten notifications from two delivery services — both in Germany and France — as well as from Galaxus itself. That’s what I call customer care!
The package arrived in perfect condition, and the quality of the ASUS ROG graphics card is just outstanding.
Honestly, I got the impossible: fast, high-quality, and “affordable”! 😄
Respect and appreciation to Galaxus! I highly recommend this company as a reliable and customer-focused partner. My rating: 10 out of 10. And of course, I’m still looking forward to receiving my powerful PSU! 😊
Thank you, Galaxus! Best of luck to you and your future customers!
May 24, 2025
Unprompted review
Article non conforme au photo et…
Article non conforme au photo et remboursement dérisoire. Je ne commanderais plus chezeux à fuir
March 21, 2025
Unprompted review
Reply from Galaxus.fr
Bonjour,
Nous vous remercions d'avoir pris le temps de laisser une évaluation et regrettons que cette dernière soit négative.
Dans un soucis constant d'amélioration de nos services, nous nous permettons de vous faire parvenir une requête afin d'obtenir de plus amples informations concernant le cas auquel vous faites référence.
Avec nos meilleures salutations,
Team Galaxus
Great warranty process
My LG monitor failed after 12.5 months, and the replacement process under warranty was fast and friction-less. Customer service was responsive and transparent.
January 1, 2025
Unprompted review
Good service
Good service, good price, good delivery !
very reliable company
January 21, 2025
Unprompted review
Really quick and reliable delivery
October 25, 2024
Unprompted review
Scammers Fraudsters
Made and order what never arrived lost 3900 eur. Galaxus answer they can help because DHL cant locate my package and to go to police.
People please avoid this SHOP dont buy anything dont risk your money.
Authoraties and bank informed about these fraudsters.
August 6, 2024
Unprompted review
Reply from Galaxus.fr
Thank you for your review. We sincerely apologize for the inconvenience caused by the missing order, this is certainly not the experience we strive to provide.
Unfortunately, DHL has just informed us that they are unable to provide precise information regarding the location of your parcel. As a result, we regret that we are unable to take further action in this case.
In such situations, we recommend that you file a police report, as there may be a potential theft involved. We truly appreciate your understanding.
Best regards,
Your Galaxus Team
Good experience
Good price, easy command and fast delivery.
Plus you can pay 4x with Paypal.
September 24, 2024
Unprompted review
Puma cross the line singlet
Puma cross the line singlet, good quality product 👍, fast delivery and excellent service client. Will definitely order via Galaxus again.
August 9, 2024
Unprompted review
Pretty impressed.
I ordered, they delivered when they said they would. Great product range. Trustworthy.
August 8, 2024
Unprompted review
Overall a good experience
Overall a good experience. Interesting price, delivered in timely manner so definitely worth checking out.
July 11, 2024
Unprompted review
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