The product was exactly as described and arrived in good time. This was my first attempt at changing a tablet screen. The tools provided were ok - I'd recommend using an old credit card for removing t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bonjour Je savais pas que ça venait de la Chine ! C'est scandaleux que l'on ose vendre de la si mauvaise qualité ! Les ecouteurs font un bruit bizarre et sont inutilisables ! Je ne commanderai... See more
Company replied
Excellent prices, wide selection of goods and good communication. Tracking of the goods very good too, only 'downside' is that delivery takes a little while, but OK if you can wait for a few weeks (... See more
Company replied
Really, really slow shipping. Might not be all on Garmade but their shipping option with PostNL to DK really sucks. At check out it states 7-15 working days, which already is way too slow, but now 1... See more
Company replied
Company details
- Electronic Parts Supplier
- Cell Phone Accessory Store
- Computer Accessories Store
- Computer and Accessories Store
- Garden
- Outdoor Clothing and Equipment Shop
Written by the company
Garmade.com is an innovative online shopping platform, offering an extensive range of products to meet all your needs. Whether you're looking for the latest electronics, high-quality spare parts, trendy fashion items, stylish home goods, or essential mobile accessories, Garmade has you covered. Our platform, www.garmade.com, is designed to provide a seamless and enjoyable shopping experience with a user-friendly interface and secure payment options.
Contact info
4.1
Great
206 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product was exactly as described…
The product was exactly as described and arrived in good time. This was my first attempt at changing a tablet screen. The tools provided were ok - I'd recommend using an old credit card for removing the old screen as the guitar plectrums provided were quickly damaged. However, my tablet is as good as new. Excellent result!!
November 12, 2025
Unprompted review
Reply from Garmade.com
Hello,
Thank you for your detailed and thoughtful review! We’re really pleased to hear that the product arrived on time, matched the description, and helped you restore your tablet to like-new condition—especially on your first screen replacement attempt 👏
We also appreciate your honest feedback about the tools. Suggestions like using an old credit card are genuinely helpful, and we’ll take your comments into account as we continue to improve our kits.
Thanks again for choosing us and for sharing your experience. Enjoy your “new” tablet! 😊
I got wrong parts for my M11 phone
The battery was wrong size and socket. The screen was too big for my phone about 0,5cm. The plastic parts where ok. So i ended up ruining my phone.
October 20, 2025
Unprompted review
Reply from Garmade.com
Hi! We're very sorry to hear about your experience and truly understand how frustrating this must have been. Receiving incorrect parts — especially for something as important as your phone — is absolutely not the level of service we aim to provide.
Please contact us directly so we can make this right for you. We’ll review your order, arrange the correct components, and discuss a suitable solution for the damage caused. Your satisfaction matters to us, and we want to ensure this is resolved quickly and fairly.
Thank you for bringing this to our attention, and again, we apologize for the inconvenience.
Professional 's
I bought a screen with a watch case for a Huawei gt2 pro. Everything works perfectly except for a defect with the screws on the back panel. After contacting the people in charge, it was changed and everything is perfect. Everyone is professional at what they do and I would buy from this store again.
June 26, 2025
Unprompted review
Reply from Garmade.com
Hello,
Thank you so much for your feedback! We're glad to hear that everything is now working perfectly with your Huawei GT2 Pro and that the issue with the screws was resolved to your satisfaction. We always strive to provide professional service and support, and it means a lot to know you'd choose to buy from us again. If you ever need anything else, don't hesitate to reach out!
Kind Regards
Garmade Team
ask for a manual in normal print (not…
ask for a manual in normal print (not the micro print as supplied) and it helped this pensioner to solve the problem encountered.
Thanks for your great service.
They actually acknowledged my email of appreciation for their service. (rarity)
June 4, 2025
Unprompted review
Reply from Garmade.com
Hello,
Thank you so much for your kind review! We're really glad to hear that the manual in standard print made a difference and helped you resolve the issue. It's always our goal to provide support that's accessible to everyone, and your appreciation means a lot to us. We're especially happy to hear that your feedback was acknowledged — it’s great when good service gets recognized! If you ever need anything else, we’re always here to help.
Thanks & Regards
Garmade.com
great service
everything went well!
the support team is great.
they are followed my package from the beginning till the end.
the posting service has failed to deliver my package, but Garmade Support was investigate and managed it very well. I have got my packages successfully. thank you.
May 18, 2025
Unprompted review
Reply from Garmade.com
Hello Andras,
Thank you so much for your kind words and positive review!
We’re truly glad to hear that everything went well in the end and that you received your package successfully. Our support team is always here to help, and it means a lot to know that their efforts made a difference.
If you ever need anything else, we’re just a message away. Thanks again for choosing Garmade!
Helpful customer service!
My husband initially ordered the wrong battery. When we realized the mistake before the order was sent, Garmade quickly cancelled the wrong order and refunded the amount. It was just so nice to hear back quickly from a real person who could solve the issue (making it so we didn't have to deal with the time/annoyance of a return).
May 27, 2025
Unprompted review
Reply from Garmade.com
Hello Jessica,
Thank you for your wonderful review!
We’re so happy we could help sort everything out quickly and save you the hassle of a return. Our team always aims to respond fast and provide real, helpful support—so it’s great to hear that made a difference for you.
If you or your husband need anything else in the future, we’ll be here to help!
Very helpful and detailed with their…
Very helpful and detailed with their customer support! Thank you.
May 18, 2025
Unprompted review
Reply from Garmade.com
Hello Daniel,
Thank you so much for your kind words! We're really glad to hear that you found our customer support helpful and detailed. Providing a great experience is always our priority, and it means a lot to know we're meeting that goal. If there's ever anything else you need, we're always here to help!
Kind Regards
Garmade now has delivered my items
At first I had some problems with my order. Garmade "guessed" a faulty postal code baserat on my internet connection (I use a vpn witch makes this metod give the wrong address) and sent my items to a delivery company in a town 200km from me that only deliver localy.
When I discovered this i mailed the support but had some problems explaining that I could not get my items from the delivery company. After some mails they agreed to resend my order and today (2025-05-27) I collected my items and it looks good. So my advise is to dublecheck the address before clicking "order". My experience of Garmade with this went from "not so good" to "satisfied".
March 13, 2025
Unprompted review
Reply from Garmade.com
Hello Anders,
Thank you for taking the time to share your experience and for your honest feedback. We're really glad to hear that your items finally arrived and that everything looks good!
We sincerely apologize for the initial confusion with the address. While we do our best to make the checkout process seamless, relying on auto-filled information from a VPN can sometimes result in errors outside of our control. That said, we're happy we could resolve the issue and get your order to you successfully.
Thank you again for your patience, and also for the helpful advice to future customers—double-checking the address is definitely a good tip!
If there’s anything else we can assist you with, feel free to reach out anytime.
Best regards,
The Garmade Team
Satisfied customer
Ordered a beautiful pale green with white cherry blossoms flip wallet for my Y9. Great quality and cool 3d look, very satisfied with this product, it also arrived well on time.
February 26, 2025
Unprompted review
Reply from Garmade.com
Hello Talisha Muller,
Thank you so much for your wonderful review! We're thrilled to hear that you love your new flip wallet and that it arrived on time. Your satisfaction means a lot to us, and we hope you continue to enjoy your purchase. If you ever need anything else, we're always here to help!
Thanks & Regards
I recently had a very disappointing…
I recently had a very disappointing experience with Garmade and would not recommend purchasing from them.
I ordered a product that was advertised as an original Xiaomi filter, but what I received was not an original product. The packaging did not mention Xiaomi anywhere, and the product itself did not match the listing. When I contacted their support team, they kept asking for more and more photos and videos instead of addressing the issue directly.
It was clear that they were just stalling rather than providing a real solution. Despite multiple attempts to resolve the matter, they refused to acknowledge the misleading product description or issue a refund. They also appear to be a dropshipping company, as the item was shipped from China while their support team operates in a European time zone, further confirming that they have little control over what they are actually sending to customers.
This entire process wasted a lot of my time, and I found their customer service unhelpful and dismissive. If you are considering buying from Garmade, I strongly advise against it.
Update: After placing here the review, they contacted me and made a refund.
March 17, 2025
Unprompted review
Reply from Garmade.com
Hello Erman Unal
Thank you for your feedback, and we’re truly sorry for your experience. We acknowledge your concerns and are working to improve product listings and support response times. We're glad the issue was ultimately resolved with a refund.
Thanks & Regards
Slow but reliable service
Slow but reliable service. I bought in last year a Zealot S67 speakers and this year a Zealot S49Pro . Good company if you have patient for wait more a month and few days. Worth it.I recommend .
January 21, 2025
Unprompted review
Reply from Garmade.com
Hello Andre
Thank you for your honest feedback! We appreciate your patience and are glad to hear that you find our service reliable and our products worth the wait. We’re always working to improve delivery times while maintaining great quality. Enjoy your Zealot speakers, and we truly appreciate your recommendation! 😊🎶🚀
Reply from Garmade.com
Hello Micky Mack,
Thank you for your feedback! We're delighted to hear that you had a great experience with our fast delivery. If you ever need anything else, we're here to help. Enjoy your purchase! 😊🚀
Very nice orange slice lights
Very nice. Order in good time as delivery times aren’t super fast but worth waiting for. Look really pretty around my bookcase in my breakfast room, dispelling some of the winter gloom. Quite chunky slices, a good match for an actual orange slice. Very happy with them.
February 3, 2025
Unprompted review
Reply from Garmade.com
Hello Joanna
Thank you for your wonderful review! We're delighted to hear that you love the orange slice lights and that they add a cozy touch to your breakfast room. We appreciate your patience with the delivery time and are glad you feel they were worth the wait. Enjoy the warm glow, and thank you for choosing us! 😊🍊✨
Thanks & Regards
Garmade Team
Bought for my Google Pixel 7 new…
Bought for my Google Pixel 7 new cameras and everything is fine so far (abour 3 months of using).
January 27, 2025
Unprompted review
Reply from Garmade.com
Hello Liudas Liaudanskis
Thank you for your feedback! We're thrilled to hear that the new cameras for your Google Pixel 7 are working perfectly and that you're satisfied after 3 months of use. If you ever have any questions or need assistance, feel free to reach out. Enjoy capturing great moments with your Pixel! 😊
Thanks & Regards
Garmade Team
Product never arrived
I ordered two items with delivery time 12-14 working days and they never arrived. When i asked where my order was they said they didn’t know where it was nor when it would be delivered. After 2 months from the order date the company finally found out the product was probably in another country and offered for a refund, but I had already processed a chargeback. Unreliable
November 28, 2024
Unprompted review
Reply from Garmade.com
Dear Tinakyr,
We sincerely apologize for the experience you had with your order. We understand how frustrating it must have been to wait longer than expected, and we regret that we were unable to provide a timely resolution.
Our team continuously works with our shipping partners to improve tracking accuracy and delivery reliability, but unfortunately, unforeseen logistics issues can sometimes occur. While we did offer a refund once we identified the issue, we completely understand your decision to process a chargeback given the circumstances.
We truly appreciate your feedback, as it helps us refine our processes to prevent similar situations in the future. If there's anything else we can do to make this right, please feel free to reach out to us directly.
Best regards,
Garmade Team
I received the wrong case and wrote…
I received the wrong case and wrote here my case. I ordered the Surface Pro 8 model and I received the 11 one. I wrote here sharing my experience. Garmade contacted me and after confirming the issue they have shipped me the new one. Many thanks for this amazing customer services. Outstanding professionalism!!
January 13, 2025
Unprompted review
Reply from Garmade.com
Dear Luisa Puerto,
Thank you so much for sharing your experience with us! We sincerely apologize for the initial mix-up with your order but are delighted to hear that our team could resolve the issue quickly and to your satisfaction.
At Garmade, we pride ourselves on providing exceptional customer service and ensuring that every customer is taken care of. Your kind words mean the world to us and motivate us to keep delivering the best experience possible.
If there's anything else we can assist you with, don't hesitate to reach out. Thank you for choosing Garmade!
Best regards,
The Garmade Team
everything is ok
January 6, 2025
Unprompted review
Reply from Garmade.com
Dear Andrew Kocherga,
Thank you for your feedback! We're glad to hear everything is okay and that you're satisfied with your experience.
At Garmade, we strive to ensure our customers are happy and well taken care of. If there's anything else you need or if we can assist you further, don't hesitate to reach out.
Thank you for choosing Garmade!
Best regards,
The Garmade Team
Verified
Great Experience for spares for Macbook Pro
I was looking for parts for my 2015 Macbook Pro. Based in India, I was skeptical about Garmade. A China based platform. Can they deliver and will the product be of quality?
Well, I'll be dammed. They delivery and the products worked like a dream. Thank you Garmade.
Just a piece of advice for people in India. You might be asked to share your Voter ID Card when the package reaches Customs. Morning Global, the courier company will reach out to you. They are legit.
September 4, 2024
Reply from Garmade.com
Dear Karan Khanna,
Thank you for sharing your experience with Garmade! We're thrilled to hear that we could provide the parts you needed for your 2015 MacBook Pro and that the products worked perfectly for you.
We understand how important it is to feel confident when ordering internationally, and we're glad we could exceed your expectations. Your advice for fellow customers in India is very helpful and much appreciated—it's always great to see our community helping each other!
If you ever need assistance in the future, don't hesitate to reach out. Thank you for choosing Garmade, and we look forward to serving you again!
Best regards,
The Garmade Team
Fast service and original equipment…
Fast service and original equipment products slight hitch the mother board I purchased had the wrong power cables so had to order the correct ones, although it is a minefield when ordering galaxy products there isn’t a lot of information about
November 5, 2024
Unprompted review
Reply from Garmade.com
Dear Steve,
Thank you for your feedback and for choosing Garmade! We're delighted to hear you were pleased with our fast service and original equipment products.
We apologize for the inconvenience caused by the power cables and understand how challenging it can be when ordering Galaxy products with limited information available. Your input is invaluable, and we’ll work on improving product details to make the ordering process smoother for our customers.
If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for your understanding and support!
Best regards,
The Garmade Team
Customer service great
Customer service best I have dealt with after a few emails which they prompt reply within a day of each one
Problem was very prompt sorted
5 star ⭐⭐⭐⭐⭐
December 24, 2024
Unprompted review
Reply from Garmade.com
Dear Sean O'brien,
Thank you so much for your kind words and 5-star review! 🌟 We're thrilled to hear that our customer service team was able to assist you promptly and effectively.
At Garmade, we prioritize fast and efficient communication to ensure our customers have the best experience possible. Your feedback means a lot to us and inspires us to keep up the great work!
If there's anything else we can help you with, please don't hesitate to reach out. Thank you for choosing Garmade!
Best regards,
The Garmade Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.