Hagerty UK Reviews 8,558

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and clear communication. Consumers appreciate the personalized service, noting the absence of automated systems and the presence of real people who understand their needs. The ease and speed of obtaining insurance, often within minutes, is a recurring highlight. People also value the competitive pricing and the epic value for money. Many reviewers specifically mention positive interactions with staff members, who are described as professional, friendly, and efficient. The straightforward online application process and the helpfulness of client support consultations also contribute to a satisfying user experience. Overall, reviewers feel listened to and understood, making them happy with the service provided.

Based on these reviews

Rated 5 out of 5 stars

First class service, knowledgable and informative, provided all I needed verbally and in writing with no fuss or delay. Real car enthusiasts which is nice, was going to get a second quote but decided... See more

Company replied

Rated 5 out of 5 stars

I have just taken out insurance with Hagerty and my experience of their initial service has been excellent. Plenty of communication with real people, not automated bots, foreign call centres or staff... See more

Company replied

Rated 5 out of 5 stars

Enquiry made online early morning. Received a phone call a few hours later from a knowledgeable UK based Hagerty team member. Three cars successfully insured within minutes. A very satisfying experien... See more

Company replied

Rated 5 out of 5 stars

Very quick and easy, never failed to answer any questions wats so ever! And getting in touch via phone call is brilliant! Made a quote online and received a phone call the next day, they gave me... See more

Company replied

Rated 5 out of 5 stars

A great professional company and very easy to deal with. Never needed to claim so can't comment on how good they are in an emergency. I didn't renew with them this year as they were a lot more expensi... See more

Company replied

Rated 5 out of 5 stars

Wow, wow, wow. This was certainly a refreshing policy setup. I have many cars with other insurers of classics, fine till you want to speak to them, even Lancaster never called back and when I did I... See more

Company replied

Rated 5 out of 5 stars

Reasonably priced, epic value for money and great customer service. No faff cancellation too - sold my vehicle, took 30s on the phone to cancel. Other insurers would have still tried to convince me to... See more

Company replied

Rated 5 out of 5 stars

I didn’t have to wait long for someone to answer the phone. That person was helpful and knowledgable and we were able to discuss my requirements. The quotation came through very promptly and we were a... See more

Company replied

Rated 5 out of 5 stars

Really easy to deal with on the phone spoke with Dan to arrange insurance for my classic mk2 Escort and was all done and insured in about 10 minutes for a very competitive price. Will definitely use t... See more

Company replied

Rated 5 out of 5 stars

I am a returning customer and I was received like l was a member of the family, Hagerty are so knowledgeable welcoming and the cover price is very respectable. I’ve taken out a multi policy that saves... See more

Company replied

Rated 5 out of 5 stars

Been with them 4 years very helpful BUT they still insist I have to have RAC cover which is priced into the policy from past experiences I would never deal with the RAC I have my other vehicles covere... See more

Company replied

Rated 3 out of 5 stars

Since changing to Aviva the renewal cost has inreased dramatically. In years past the people on the phone were car guys who new about the cars I was insuring now not so much . As everything in this wo... See more

Company replied

Rated 4 out of 5 stars

I recently requested a classic car insurance quote from Hagerty. The representatives were knowledgeable helpful and friendly and the quote came through within 10 mins. One problem was that the qu... See more

Company replied

Rated 5 out of 5 stars

….the hills are alive with the sound of my Berlin Taxi! following 6 years of storage my, one of only 2.4 million, 1985 Mercedes-Benz W123 230e saloon will shortly be released into the wild. only ever... See more

Company replied

Rated 5 out of 5 stars

Easy to complete application and super fast quote delivery. Highly competitive price for my 1972 classic. I raised a minor query via a call - reply was explained simply and clearly. Great service, t... See more

Company replied

Rated 5 out of 5 stars

Tom was knowledgeable, professional and probably has many years experience and training dealing with car insurance quotes. A breath of fresh air, straight forward clear and a great quote explaining te... See more

Company replied

Rated 5 out of 5 stars

Phil Wood, sorted out my transition between brokers and insurance companies with modified cars very promptly and professionally. It couldn't have been a smoother and more friendly process. Thank you!

Company replied

Rated 5 out of 5 stars

One of your agents was very help full on quotes and advice can't re call his name worth a mention from superiors as good effort put in and very informative thank you

Company replied

Rated 5 out of 5 stars

Swapped from a competitor who I have been with for years after they increased my premiums by 25% yet no claims or justification! So I was given the name of Hagertys by my Healey Club. It took 15 minut... See more

Company replied

Rated 4 out of 5 stars

Helpful, knowledgeable and easy to get quote, slightly more expensive than some others but proof of the pudding is in the eating, so let’s see how they go if I ever have to claim. Hopefully never

Company replied

Rated 5 out of 5 stars

Chris Frost (and the entire Hagerty team) was fantastic. Very clear, concise options and quotes. Incredibly knowledgeable. Very easy to reach, get replies and work with. It is always a pleasure in... See more

Company replied

Rated 5 out of 5 stars

Spoke to Phil. Very helpful & enthusiastic gentleman, who also had some knowledge of the vehicle I wished to insure. Whole process, very quick, easy & painless - especially to the pocket. Highly r... See more

Company replied

Rated 5 out of 5 stars

I was very happy with the experience. The application process was straightforward and the forms easy to complete. I had to supply photographs to obtain agreed value, but even for a technophobe like my... See more

Company replied

Rated 5 out of 5 stars

It was so good to hear a friendly, knowledgeable person on the end of the phone. Arthur took me through all the relevant information he needed and provided me with a realistic quote. If this is the se... See more

Company replied

Rated 5 out of 5 stars

Quick to recognise the areas we needed to discuss and the renewal quote was all I had hoped for. I had a great experience with GSA prior to the transfer of the business to Hagerty and I hoped this wou... See more

Company replied

Rated 5 out of 5 stars

Great service easy online, still await full confirmation as need to send pics of car but hopefully all ok.

Company replied

Rated 5 out of 5 stars

My renewal of my multi car insurance was carried out very smoothly ,taking into account changes in vehicles and agreed values. Revised quotes and terms promptly provided and the entire renewal proces... See more

Company replied

Rated 5 out of 5 stars

An excellent service. An extremely helpful polite and friendly member of staff. Our transaction only took a few minutes with no problem. In a nutshell.....FIRST RATE. Thank you.

Company replied

Rated 1 out of 5 stars

I obtained a quote to insure my car for a track day. It was competetive but I had a couple of questions for them. I called them first thing Monday and spoke to a young man who said he didnt have "th... See more

Company replied

Rated 4 out of 5 stars

I would have awarded five stars but my experience trying to renew my insurance on line was overly complicated - with the result that my insurance was cancelled. Compared with other competitors the int... See more

Company replied

Rated 5 out of 5 stars

Was with Hagertys last year … brilliant company great quick service…premium was good too .. will recommend to anyone looking for classic car insurance 5 stars

Company replied

Rated 5 out of 5 stars

Have spoken to the same person for last 2 years so this made the experience more personal, and change over from my last car to my new one was seamless. I actually paid more to stay with Hagerty due to... See more

Company replied

Rated 3 out of 5 stars

It appears that I could have saved approximately £200 by looking for other deals elsewhere. A grim fact to view after I've just handed over the monies to Hagerty!

Company replied

Rated 5 out of 5 stars

You were helpful informative and very polite without being over bearing Easy to talk to and to ask questions about things without feeling stupid

Company replied

Rated 5 out of 5 stars

Quick efficient service by staff who knew what they were doing. Good price for my classic car insuranc. Keep up the good work !!! Regards David

Company replied

Rated 5 out of 5 stars

My first experience with Classic Car Insurance in the UK. Tom was extremely helpful and answered all of my questions adequately. I have had similar insurance for 40+ years in Australia with Shannons... See more

Company replied

Rated 5 out of 5 stars

The phone was answered quickly. I spoke to a polite person who used clear English. I didn’t have keep asking her repeat what she said. The transaction was completed quickly and efficiently

Company replied

Rated 5 out of 5 stars

When called hagerty I was greeted by a delightful knowledgeable gentleman, he talked me through everything and didn't fall short in any area, a credit to hagerty.

Company replied

Rated 4 out of 5 stars

Didn't call/email me with additional motorbike quote before my existing policy (2 M/bikes on agreed value) lapsed. I called day after policy lapsed and they sorted out my insurance renewal plus add... See more

Company replied

Rated 2 out of 5 stars

I have been a customer for many years with several classic cars. I wanted to add one to my collection and obviously needed to test drive it for which I required temporay cover. Hagerty would not giv... See more

Company replied

Rated 1 out of 5 stars

Got a quote online in the morning for £950. Had to go out and did not finish the quote. I didn't save the quote. I repeated the quote with all the same details in the evening and the quote had increas... See more

Company replied

Rated 5 out of 5 stars

Efficient, friendly and helpful. Easy to contact Great to speak to same people when phoning and not have to press endless button selections on phone

Company replied

Rated 5 out of 5 stars

Well from the very frist phone call to all the staff I called every call was great everything was a breeze just like to say thanks to all for being patient and kind

Company replied

Rated 5 out of 5 stars

Very straightforward, a simple to navigate website, no nonsense questions and a good price. I have already recommended Hagerty to a classic car owning friend.

Company replied

Rated 5 out of 5 stars

The lady that dealt with my renewal was extremely helpful and professional, explained every thing thoroughly, and gave me various options on reducing my renewal price. Very pleased with the service �... See more

Company replied

Rated 5 out of 5 stars

Friendly and efficient Easy to speak to, friendly but helpful and efficient. Quote given quickly. Documents arrived in very quick time

Company replied

Rated 5 out of 5 stars

The Agent was friendly and professional. She explained everything well and made sure it was understood. Very happy with the service received.

Company replied

Rated 5 out of 5 stars

Very constructive session on the ‘phone to get a quote for two classic cars. I felt I was listened to, and I felt I was understood. The quote premium was acceptable, and I was 100% happy with how... See more

Company replied


Company details

  1. Insurance Company

Written by the company

Your special car deserves special cover. That’s why Hagerty offers unique and customised cover, designed specifically for classic cars and classic motorcycles. Our policies include features designed for classics and collector vehicles such as, UK and EU roadside assistance and recovery, agreed value, salvage retention and more as standard.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to finish always helpful and…

From start to finish always helpful and informative. Prompt response to email and always avaliable to talk to. Competitive prices and cover

October 25, 2025
Hagerty UK logo

Reply from Hagerty UK

Hello, thank you for taking the time to provide positive feedback and for choosing Hagerty for your classic car insurance.

Rated 5 out of 5 stars

Super service

Super service, I us your firm in the US, and service is superb in the US andUK, well done.

October 23, 2025
Hagerty UK logo

Reply from Hagerty UK

Hello Mark, thank you for leaving a positive review. We're so pleased you've chosen Hagerty to protect your classic car in the UK.

Rated 5 out of 5 stars

Great service

My renewal of my multi car insurance was carried out very smoothly ,taking into account changes in vehicles and agreed values. Revised quotes and terms promptly provided and the entire renewal process was straightforward.

October 16, 2025
Hagerty UK logo

Reply from Hagerty UK

Hello, thank you for taking the time to leave us positive feedback. We're pleased to hear you experienced a smooth renewal process.

Thank you for choosing Hagerty UK for your classic car insurance.

Rated 5 out of 5 stars

Everything went very well during my…

Everything went very well during my phone contact made easy by the peasant nature of the agent.

The problem I had was that I did not receive a reminder that the policy was due for renewal. If you could not contact me by email why did you not contact me by post?

October 22, 2025
Hagerty UK logo

Reply from Hagerty UK

Thank you for sharing your feedback. We're glad to hear your phone experience went well, but we're sorry you didn't receive a renewal reminder. That's not the experience we aim to provide. We'll look into why you weren't contacted by email or post, and we appreciate you bringing this to our attention. Please reach out with your policy details so we can investigate further.

Rated 5 out of 5 stars

Nice and professional

Nice and professional

October 23, 2025
Unprompted review
Hagerty UK logo

Reply from Hagerty UK

Thank you for your positive feedback and for choosing Hagerty for your insurance.

Rated 5 out of 5 stars

Great and timely service

The service from Alex was great. Clear and on point. Recommended.

October 20, 2025
Hagerty UK logo

Reply from Hagerty UK

Hello Eveline, i'm pleased to hear you received a great service from Alex - i'll be sure to pass these on.

Thank you for taking the time to leave positive feedback and for choosing Hagerty for your insurance.

Rated 5 out of 5 stars

Brilliant service call centre handler I…

Brilliant service call centre handler I spoke to excellent helped me resolve a few issues I had very pleased 8)

October 17, 2025
Hagerty UK logo

Reply from Hagerty UK

Hello Michael, thank you for your positive review and for choosing Hagerty for your insurance.

Rated 5 out of 5 stars

Pretty much the go to people for…

Pretty much the go to people for classic car insurance

December 21, 2024
Hagerty UK logo

Reply from Hagerty UK

Thank you for your positive feedback and for choosing Hagerty for your classic car insurance.

Rated 5 out of 5 stars

Chris Frost (and the entire Hagerty…

Chris Frost (and the entire Hagerty team) was fantastic. Very clear, concise options and quotes. Incredibly knowledgeable. Very easy to reach, get replies and work with. It is always a pleasure interacting with Hagerty!

October 15, 2025
Hagerty UK logo

Reply from Hagerty UK

Hello Glenn, we appreciate you taking the time to leave us such positive feedback. Thank you for being a valued customer of Hagerty and for choosing us to protect your classic car.

Rated 5 out of 5 stars

Insurance renewal.

My insurance renewal is always dealt with very quickly and efficiently.

October 7, 2025
Hagerty UK logo

Reply from Hagerty UK

Thank you for your positive feedback and for choosing Hagerty for your insurance.

Rated 2 out of 5 stars

Asked for a quote for my 1988 911…

Asked for a quote for my 1988 911 Carrera. Nearly £800.00!!!! for 3000 miles. Must be having a laugh....

October 30, 2024
Hagerty UK logo

Reply from Hagerty UK

Hello Grant. We appreciate you taking the time to share your comments. We're sorry to hear your quote wasn't as expected.

Insurance premiums for classic cars are influenced by a range of underwriting factors, and we regret that the quotation did not meet your expectations. Please don’t hesitate to contact us if you would like us to review the details further to ensure it accurately meets your requirements.

Rated 4 out of 5 stars

Very helpful

Very helpful

October 3, 2025
Hagerty UK logo

Reply from Hagerty UK

Thank you for your positive feedback and for choosing Hagerty for your insurance.

Rated 5 out of 5 stars

Helpful

Helpful, speedy, efficient

October 9, 2025
Hagerty UK logo

Reply from Hagerty UK

Thank you for your positive feedback and for choosing Hagerty for your insurance.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look