Hagerty UK Reviews 8,558

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and clear communication. Consumers appreciate the personalized service, noting the absence of automated systems and the presence of real people who understand their needs. The ease and speed of obtaining insurance, often within minutes, is a recurring highlight. People also value the competitive pricing and the epic value for money. Many reviewers specifically mention positive interactions with staff members, who are described as professional, friendly, and efficient. The straightforward online application process and the helpfulness of client support consultations also contribute to a satisfying user experience. Overall, reviewers feel listened to and understood, making them happy with the service provided.

Based on these reviews

Rated 5 out of 5 stars

First class service, knowledgable and informative, provided all I needed verbally and in writing with no fuss or delay. Real car enthusiasts which is nice, was going to get a second quote but decided... See more

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Rated 5 out of 5 stars

I have just taken out insurance with Hagerty and my experience of their initial service has been excellent. Plenty of communication with real people, not automated bots, foreign call centres or staff... See more

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Rated 5 out of 5 stars

Enquiry made online early morning. Received a phone call a few hours later from a knowledgeable UK based Hagerty team member. Three cars successfully insured within minutes. A very satisfying experien... See more

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Rated 5 out of 5 stars

Very quick and easy, never failed to answer any questions wats so ever! And getting in touch via phone call is brilliant! Made a quote online and received a phone call the next day, they gave me... See more

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Rated 5 out of 5 stars

A great professional company and very easy to deal with. Never needed to claim so can't comment on how good they are in an emergency. I didn't renew with them this year as they were a lot more expensi... See more

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Rated 5 out of 5 stars

Wow, wow, wow. This was certainly a refreshing policy setup. I have many cars with other insurers of classics, fine till you want to speak to them, even Lancaster never called back and when I did I... See more

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Rated 5 out of 5 stars

Reasonably priced, epic value for money and great customer service. No faff cancellation too - sold my vehicle, took 30s on the phone to cancel. Other insurers would have still tried to convince me to... See more

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Rated 5 out of 5 stars

I didn’t have to wait long for someone to answer the phone. That person was helpful and knowledgable and we were able to discuss my requirements. The quotation came through very promptly and we were a... See more

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Rated 5 out of 5 stars

Really easy to deal with on the phone spoke with Dan to arrange insurance for my classic mk2 Escort and was all done and insured in about 10 minutes for a very competitive price. Will definitely use t... See more

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Rated 5 out of 5 stars

I am a returning customer and I was received like l was a member of the family, Hagerty are so knowledgeable welcoming and the cover price is very respectable. I’ve taken out a multi policy that saves... See more

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Rated 5 out of 5 stars

Been with them 4 years very helpful BUT they still insist I have to have RAC cover which is priced into the policy from past experiences I would never deal with the RAC I have my other vehicles covere... See more

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Rated 3 out of 5 stars

Since changing to Aviva the renewal cost has inreased dramatically. In years past the people on the phone were car guys who new about the cars I was insuring now not so much . As everything in this wo... See more

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Rated 4 out of 5 stars

I recently requested a classic car insurance quote from Hagerty. The representatives were knowledgeable helpful and friendly and the quote came through within 10 mins. One problem was that the qu... See more

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Rated 5 out of 5 stars

….the hills are alive with the sound of my Berlin Taxi! following 6 years of storage my, one of only 2.4 million, 1985 Mercedes-Benz W123 230e saloon will shortly be released into the wild. only ever... See more

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Rated 5 out of 5 stars

Easy to complete application and super fast quote delivery. Highly competitive price for my 1972 classic. I raised a minor query via a call - reply was explained simply and clearly. Great service, t... See more

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Rated 5 out of 5 stars

Tom was knowledgeable, professional and probably has many years experience and training dealing with car insurance quotes. A breath of fresh air, straight forward clear and a great quote explaining te... See more

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Rated 5 out of 5 stars

Phil Wood, sorted out my transition between brokers and insurance companies with modified cars very promptly and professionally. It couldn't have been a smoother and more friendly process. Thank you!

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Rated 5 out of 5 stars

One of your agents was very help full on quotes and advice can't re call his name worth a mention from superiors as good effort put in and very informative thank you

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Rated 5 out of 5 stars

Swapped from a competitor who I have been with for years after they increased my premiums by 25% yet no claims or justification! So I was given the name of Hagertys by my Healey Club. It took 15 minut... See more

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Rated 4 out of 5 stars

Helpful, knowledgeable and easy to get quote, slightly more expensive than some others but proof of the pudding is in the eating, so let’s see how they go if I ever have to claim. Hopefully never

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Rated 5 out of 5 stars

Chris Frost (and the entire Hagerty team) was fantastic. Very clear, concise options and quotes. Incredibly knowledgeable. Very easy to reach, get replies and work with. It is always a pleasure in... See more

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Rated 5 out of 5 stars

Spoke to Phil. Very helpful & enthusiastic gentleman, who also had some knowledge of the vehicle I wished to insure. Whole process, very quick, easy & painless - especially to the pocket. Highly r... See more

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Rated 5 out of 5 stars

I was very happy with the experience. The application process was straightforward and the forms easy to complete. I had to supply photographs to obtain agreed value, but even for a technophobe like my... See more

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Rated 5 out of 5 stars

It was so good to hear a friendly, knowledgeable person on the end of the phone. Arthur took me through all the relevant information he needed and provided me with a realistic quote. If this is the se... See more

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Rated 5 out of 5 stars

Quick to recognise the areas we needed to discuss and the renewal quote was all I had hoped for. I had a great experience with GSA prior to the transfer of the business to Hagerty and I hoped this wou... See more

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Rated 5 out of 5 stars

Great service easy online, still await full confirmation as need to send pics of car but hopefully all ok.

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Rated 5 out of 5 stars

My renewal of my multi car insurance was carried out very smoothly ,taking into account changes in vehicles and agreed values. Revised quotes and terms promptly provided and the entire renewal proces... See more

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Rated 5 out of 5 stars

An excellent service. An extremely helpful polite and friendly member of staff. Our transaction only took a few minutes with no problem. In a nutshell.....FIRST RATE. Thank you.

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Rated 1 out of 5 stars

I obtained a quote to insure my car for a track day. It was competetive but I had a couple of questions for them. I called them first thing Monday and spoke to a young man who said he didnt have "th... See more

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Rated 4 out of 5 stars

I would have awarded five stars but my experience trying to renew my insurance on line was overly complicated - with the result that my insurance was cancelled. Compared with other competitors the int... See more

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Rated 5 out of 5 stars

Was with Hagertys last year … brilliant company great quick service…premium was good too .. will recommend to anyone looking for classic car insurance 5 stars

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Rated 5 out of 5 stars

Have spoken to the same person for last 2 years so this made the experience more personal, and change over from my last car to my new one was seamless. I actually paid more to stay with Hagerty due to... See more

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Rated 3 out of 5 stars

It appears that I could have saved approximately £200 by looking for other deals elsewhere. A grim fact to view after I've just handed over the monies to Hagerty!

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Rated 5 out of 5 stars

You were helpful informative and very polite without being over bearing Easy to talk to and to ask questions about things without feeling stupid

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Rated 5 out of 5 stars

Quick efficient service by staff who knew what they were doing. Good price for my classic car insuranc. Keep up the good work !!! Regards David

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Rated 5 out of 5 stars

My first experience with Classic Car Insurance in the UK. Tom was extremely helpful and answered all of my questions adequately. I have had similar insurance for 40+ years in Australia with Shannons... See more

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Rated 5 out of 5 stars

The phone was answered quickly. I spoke to a polite person who used clear English. I didn’t have keep asking her repeat what she said. The transaction was completed quickly and efficiently

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Rated 5 out of 5 stars

When called hagerty I was greeted by a delightful knowledgeable gentleman, he talked me through everything and didn't fall short in any area, a credit to hagerty.

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Rated 4 out of 5 stars

Didn't call/email me with additional motorbike quote before my existing policy (2 M/bikes on agreed value) lapsed. I called day after policy lapsed and they sorted out my insurance renewal plus add... See more

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Rated 2 out of 5 stars

I have been a customer for many years with several classic cars. I wanted to add one to my collection and obviously needed to test drive it for which I required temporay cover. Hagerty would not giv... See more

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Rated 1 out of 5 stars

Got a quote online in the morning for £950. Had to go out and did not finish the quote. I didn't save the quote. I repeated the quote with all the same details in the evening and the quote had increas... See more

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Rated 5 out of 5 stars

Efficient, friendly and helpful. Easy to contact Great to speak to same people when phoning and not have to press endless button selections on phone

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Rated 5 out of 5 stars

Well from the very frist phone call to all the staff I called every call was great everything was a breeze just like to say thanks to all for being patient and kind

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Rated 5 out of 5 stars

Very straightforward, a simple to navigate website, no nonsense questions and a good price. I have already recommended Hagerty to a classic car owning friend.

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Rated 5 out of 5 stars

The lady that dealt with my renewal was extremely helpful and professional, explained every thing thoroughly, and gave me various options on reducing my renewal price. Very pleased with the service �... See more

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Rated 5 out of 5 stars

Friendly and efficient Easy to speak to, friendly but helpful and efficient. Quote given quickly. Documents arrived in very quick time

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Rated 5 out of 5 stars

The Agent was friendly and professional. She explained everything well and made sure it was understood. Very happy with the service received.

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Rated 5 out of 5 stars

Very constructive session on the ‘phone to get a quote for two classic cars. I felt I was listened to, and I felt I was understood. The quote premium was acceptable, and I was 100% happy with how... See more

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Company details

  1. Insurance Company

Written by the company

Your special car deserves special cover. That’s why Hagerty offers unique and customised cover, designed specifically for classic cars and classic motorcycles. Our policies include features designed for classics and collector vehicles such as, UK and EU roadside assistance and recovery, agreed value, salvage retention and more as standard.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

informative

You were helpful informative and very polite without being over bearing Easy to talk to and to ask questions about things without feeling stupid

February 2, 2026
Hagerty UK logo

Reply from Hagerty UK

Thank you for taking the time to leave a positive review about your experience with us and for choosing Hagerty UK for your car insurance.

Rated 5 out of 5 stars

Very quick and easy

Very quick and easy, never failed to answer any questions wats so ever!
And getting in touch via phone call is brilliant!
Made a quote online and received a phone call the next day, they gave me time to think and never bothered me until I phoned them back, and had me insured in no time!
Highly recommended!

January 31, 2026
Hagerty UK logo

Reply from Hagerty UK

Hello Dean, i'm pleased to hear you had a great experience with us. Thank you for taking the time to leave us a positive review and choosing Hagerty UK for your classic car insurance.

Rated 5 out of 5 stars

Easy quick and cheapest I got

Easy quick and cheapest I got. Thanks.

January 31, 2026
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Reply from Hagerty UK

Hello Uno, thank you for taking the time to leave us a positive review and for choosing Hagerty UK for your insurance.

Rated 5 out of 5 stars

Good easy service

February 2, 2026
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Reply from Hagerty UK

Thank you for taking the time to leave positive feedback and for choosing Hagerty UK for your insurance.

Rated 5 out of 5 stars

Classic car insurance

This was easy to get setup. Very straight forward and also been the best competitive company

February 2, 2026
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Reply from Hagerty UK

Hello William, I'm pleased to hear your experience with us has been straightforward.

Thank you for your positive feedback and for choosing Hagerty UK for your classic car insurance.

Rated 5 out of 5 stars

One of your agents was very helpfulon…

One of your agents was very help full on quotes and advice can't re call his name worth a mention from superiors as good effort put in and very informative thank you

February 2, 2026
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Reply from Hagerty UK

Thank you for taking the time to leave a positive review about your experience with us and for choosing Hagerty UK for your classic car insurance.

Rated 5 out of 5 stars

First class service

First class service, knowledgable and informative, provided all I needed verbally and in writing with no fuss or delay. Real car enthusiasts which is nice, was going to get a second quote but decided not to bother, service like this is not easy to find and should be applauded

February 2, 2026
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Reply from Hagerty UK

Hello Nick, I'm pleased to hear you had such a great experience with us. Thank you for your detailed review and for choosing Hagerty UK for your classic car insurance.

Rated 5 out of 5 stars

Great service easy online

Great service easy online, still await full confirmation as need to send pics of car but hopefully all ok.

February 2, 2026
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Reply from Hagerty UK

Hello Mr Tank, thank you for taking the time to leave positive feedback about your experience and for choosing Hagerty UK for your insurance.

Rated 5 out of 5 stars

Great Service and Pricing

Easy to complete application and super fast quote delivery. Highly competitive price for my 1972 classic.
I raised a minor query via a call - reply was explained simply and clearly. Great service, thnak you.

December 31, 2025
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Reply from Hagerty UK

Hello Lee, thank you for taking the time to leave positive feedback about your experience with us and for choosing Hagerty UK for your classic car insurance.

Rated 5 out of 5 stars

Been with them 4 years very helpful BUT…

Been with them 4 years very helpful BUT they still insist I have to have RAC cover which is priced into the policy from past experiences I would never deal with the RAC I have my other vehicles covered with the AA which means I now have to pay for unwanted RAC cover. This RAC cover should be an option but for some reason they will not remove it

March 12, 2025
Unprompted review
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Reply from Hagerty UK

Hello Eve, thank you for your feedback and your continued loyalty to Hagerty UK.

We understand your preference and while RAC cover is a built in feature in our policies, we appreciate your feedback and will take this on board.

Thank you again for choosing Hagerty UK.

Rated 4 out of 5 stars

Previous broker’s endorsement

Not much we had to do, it’s just been endorsed by our previous broker.

December 8, 2025
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Reply from Hagerty UK

Thank you for taking the time to leave positive feedback about your experience with us and for choosing Hagerty for your insurance.

Rated 5 out of 5 stars

I didn’t have to wait long for someone…

I didn’t have to wait long for someone to answer the phone. That person was helpful and knowledgable and we were able to discuss my requirements. The quotation came through very promptly and we were able to conclude matters quickly without fuss or delay. All very satisfactory and what I would expect and hope would happen.

December 15, 2025
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Reply from Hagerty UK

Hello Ian, I'm pleased to hear you had a straightforward and pleasant onboarding experience with us.

Thank you for taking the time to leave positive feedback and for choosing Hagerty for your insurance.

Rated 5 out of 5 stars

Very helpful

Very helpful. They made it very easy for me to renew my policy.

December 12, 2025
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Reply from Hagerty UK

Thank you for your positive feedback and for choosing Hagerty for your insurance.

Rated 5 out of 5 stars

Personal!

Personal!
Efficient.
Competitive.

December 11, 2025
Hagerty UK logo

Reply from Hagerty UK

Thank you for you for taking the time to leave positive feedback and for choosing Hagerty for your insurance.

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