IDEAL OF SWEDEN Reviews 11,633

Very unprofessional customer service.
Long wait for a response, almost 10 days.
I wanted a refund, as it was clear I was not satisfied, and I requested it, but they ignored my request and sent the same item on their own initiative. I also explained that I did not want it, that the same problem would happen again, and that maybe I could at least receive something else, but I received no response.
So this is my first and last purchase on this website. Never again.
Extremely disrespectful to customers, unprofessional, and poor quality!
Do not order!

Unacceptable delivery time. Update to follow if I ever receive the items. I wish I had read the reviews befire ordering.

I waited almost 3 weeks for my order, and when it finally arrived, it was not what I thought I ordered. Turns out, if you choose the menu MagSafe Covers on their website, and order a cover from there, it is actually not a MagSafe cover. Now I have to pay to return the cover that I can't use. Not a very good experience.

Do yourself a favour and never order from here.

Delivery took almost 30 days despite short delivery times being advertised. Customer support was slow and contradictory.

I was charged again after requesting cancellation, the order was shipped anyway, and I never even received a delivery notification when it arrived.

Worst company ever. Ordered 3 weeks ago. Haven't recieved anything. Not the confirmation email. Not the product. And you cant contact them. all you can do is chat with a bot on their website.

My package arrived within a week as promised and overall I love the way the products look, looks just like the pictures, but… My phone case already has a scratch on it, and I got it two days ago, which tells me it’s not as good quality as expected, a bit disappointing.

I bought four cases from them. All of them have been wonderful. One was for a gift and the recipient was very pleased.

Hi Team. Just writing to let you know that I just love love love your phone cases but where have all your beautiful floral designs gone? I have a iPhone 17 Pro Max & there are only two floral designs of which I have purchased one which just arrived today (14/12/25) & I just love it but you seem to have a lot of very plain designs. Would love to see more pretty floral designs & other nice designs like you used to have for the newer model phones & I will definitely be buying more. Thanks

For a company charging premium prices, the service is shockingly unprofessional.
Products aren’t even cute (colour shades looks different from what’s shown online!)

- Order confirmation contained incomplete shipping address; support is unhelpful “if address is wrong, it’d be returned”.

- Tracking updates link does not work -> no help from agent via email or live chat.

- 19 days wait for shipping.

- Expensive returns fees and custom fees. Agents refused to support me in creating return order or estimating total return fees.

- Agent closed the chat on me abruptly.

@iDeal of Sweden - According to the EU Consumer Protection Law, order confirmation email is the binding document after placing an order, and it must contain the correct and complete information.

Horrible horrible horrible service from your end!

I ordered over a week ago and haven't even received a notification that it has been sent. They spam my mailbox with discount codes every day to buy more, but the already placed order isn't even processed. Having to wait for my purchase for weeks is crazy.

The case does not even fit the shape of the phone and cameras! Looks and feels bad. I'm not gonna use it. I expected so much more from this brand. Totally disappointed.

Product: Slim Case MagSafe iPhone 13 Glossy Black
Do not recommend!!!

Dropped my phone 1 time, not even from a big height or a hard fall: the whole back of my phone is SHATTERED. The cherry glitter case is really pretty, but if you're looking for a case that actually protects your phone, I'd suggest you order one from Temu because they protect your phone way better than these expensive phonecases!!

I bought my case, and they make you pay for the delivery (2-4 business days) and then they lose the package and they blame the carrier and they don’t take responsibility of ANYTHING more than “you need to wait” - I hope they would wait for the money when we are paying them for our orders with established delivery time. The support is terrible.

I had no issues with my order. I actually worried after reading the reviews here, but nothing bad happened🤷‍♀️ It arrived in a week, actually much earlier than it was scheduled. I will mention I live in central western Europe. The cases I got are nice and fit my phone well. I also really like the packaging, looked of quality😊

Terrible experience. I bought a phone case and screen protector to protect my phone from everyday accidents. After a small drop from a low height, the entire back of my phone shattered — the case offered absolutely no protection.

I contacted customer service and provided everything they asked for — photos, a full explanation, and proof of purchase. After wasting my time and energy, they told me they wouldn’t cover the damage anyway. That should have been made clear from the start.

This comes across as unprofessional and not customer-friendly. There was no real willingness to help, and I will never order from this store again. Not recommended.

Mega ærgerligt de ikke lave iPhone covers til 14 Plus. Brandet har nogle mega flotte covers til stort set alle andre modeller end 14 Plus.

The two phone cases I ordered were pricey but they went bust so quickly. The package was delayed a lot and it came through the standard post service and not a delivery company which is not a good option in my country.
One of the cases was a transparent one with flowers on it and the silicone turned yellow/brown very soon after I started using it. The other case I got was the mirror one which got scratched and distorted and also disintegrated like a month after usage. DO NOT RECOMMEND

Besides offering great products, Ideal of Sweden truly impressed me with their customer service. Their team responded quickly and provided an equally swift solution. To me, it’s not about whether a company makes a mistake — it’s about how they handle it, and Ideal of Sweden handled it perfectly.

Super Beautiful cases but the cases don't wrap around the front of phone leaving the screen protector exposed. 1 drop and the screen protector cracks. Due to there is no side coverage at all